Category: Opinion – Archives

By Indrani Sen

With the resolution of creating a New India, our government is working on a new consumer protection act which will ensure stricter guidelines on advertisements to ensure that consumers in India are not misled.  At the International Conference on East, South and South-East countries held last week in New Delhi, Prime Minister NarendraModi made the preliminary announcements. This new law, incorporating the revised 2015 UN Guidelines on Consumer Protection, will replace the Consumer Protection Act 1986.

On October 28, Brand Equity quoted from the PM’s speech:“Stringent provisions are proposed against misleading advertisements. A Central Consumer Protection Authority (CCPA) with executive powers will be constituted for quick remedial action” The article also highlighted that “the proposed law, awaiting Cabinet approval, provides for fine up to Rs 50 lakh and up to three years’ ban in case of misleading endorsement by celebrities while manufacturers would face fine and jail term for similaroffence.”(https://brandequity.economictimes.indiatimes.com/news/advertising/law-to-curb-false-advertisements-for-buyer-safety-soon-pm-modi/61282918)

The media and advertising industry in India has been conscious about misleading advertisements and has set up various self-regulatory bodies to take care of consumer complains related to news, other content and advertising. The Advertising Standards Council of India (ASCI) is the foremost among these self-regulatory bodies which is supported by all industry bodies and has a representation of the general public. ASCI have been trying to ensure that our advertising follows four basic codes, Honesty, Decency, Responsibility and Fairness and in the process evaluates complains not just by the consumers, but also by manufacturers/ advertisers against misleading competitive advertisements. In the new law proposed by our government, will there be any provision for fine etc by the Central Consumer Protection Authority for unfair competitive advertisement which harms the business interest of the competitor and in the process indirectly harms the consumer?

The 2015 UN Guidelines on Consumer Protection lists the legitimate needs to be met as the following: (http://unctad.org/en/PublicationsLibrary/ditccplpmisc2016d1_en.pdf)

• Access by consumers to essential goods and services;
• The protection of vulnerable and disadvantageous consumers;
• The protection of consumers from hazards to their health and safety;
• The promotion and protection of the economic interests of consumers;
• Access by consumers to adequate information to enable them to make informed choices according to their individual wishes and needs;
• Consumer education, including education on the environmental, social and economic consequences of consumer choice;
• Availability of effective consumer dispute resolution and redress;
• Freedom to form consumer and other relevant groups or organizations and the opportunity of such organizations to present their views in decision-making process affecting them;
• The promotion of sustainable consumption patterns;
• A level of protection for consumers using electronic commerce that is not less than that afforded in other forms of commerce;
• The protection of consumer privacy and the global free flow of information.

Readers, please note the third point on protection of consumers from hazards to their health, etc.

One would have expected that the further development of the Consumer Protection Act, in line with the 2015 UN guidelines, will be more all encompassing like USA where American consumers are protected not just from deceptive advertising, but also from unsafe products, fraud and unfair business practices including medical, financial and legal practices. Instead, from the preliminary announcement it seems that the only cat which the Government is planning to bell through enhancement of the act is the most visible one, advertising! While the penalty for misleading advertisements was highlighted by our PM, there was no mention of penalty for medical negligence or wrong treatment, etc. in government or private hospitals and nursing homes and various other offences related to consumer protection.

Today American consumers are protected through a mix of national (federal), state, and local governmental laws and many private rights of actions. The main consumer protection agency at the federal level is the United States Federal Trade Commission (FTC). Created in 1914, the FTC has two objectives:  firstly, to protect consumers by preventing fraud, deception, and unfair business practices in the marketplace and secondly to maintain competition by preventing anticompetitive business practices. The FTC’s Bureau of Consumer Protection supervises over all issues related to the first objective. From the initial announcement it seems that the proposed Central Consumer Protection Authority has been designed as per the Bureau of Consumer Protection in USA without having the 360-degree approach for consumer protection.

On behalf of the Marketing& Advertising industry, I would like to appeal to Prime Minister NarendraModi and Consumer Affairs Minister Ram Vilas Paswanfor a legal reform which provides “Total Protection” to Indian consumers from fraud, deception and unfair business practices and not just a law which gives lip-service to the 2015 UN Guidelines by making scapegoats of the marketers and the celebrities endorsing some advertisements in good faith.

By Indrani Sen

WatConsult, the digital and social media agency of the Dentsu Aegis Network, has published some useful reports in quick succession from its market research division, Recogn under the umbrella of WatInsights. The latest addition to the series is a report on “Consumers’ Perception and Effectiveness of Mobile Ads in India” (http://www.mxmindia.com/2017/11/mobile-ads-more-useful-less-engaging/). This is the third offering from Recogn, after the two earlier reports on “Internet of Things: Adoption and Growth in India” and “The Usage of Brand Apps and Their Impact on Brand Considerations”. The property WATInsights was launched in May 2017 with the first report on Brand Apps which was followed by the second report in July 2017 on Internet of Things and by the third report on Mobile Advertising in December 2017. Summary of the reports are available on their website  http://recogn.in/watinsights.php and full reports can be purchased at a nominal cost from Recogn. Their route map for sharing such consumer insights related to digital media with the industry at large is really praise worthy.

I find one of the key findings perplexing, whichbecame the headline in this report. Mobile ads are perceived by the consumer to be more useful and less engaging than the desktop ads which are more engaging. As it is difficult to imagine different creative being developed for different devices for any brand, perhaps the shorter versions or edits of the commercials used on the mobiles are failing to engage the consumer. However, if the mobile is being used as the main platform for accessing the internet, then the various sites on the internet will have same advertising for websites accessed through mobile and the desktop.

As the above chart shows, the highlight of the report says “Social media ads, video ads and e-mail ads are the most preferred mobile ad formats. Among desktop ad formats, social media ads, video ads and search ads are the highly preferred ones. Around a third of the respondents prefer SMS ads”. The last finding about SMS is interesting both for creative planning and media planning as currently SMS is considered by very few agencies for the digital marketing plan. The small print in the above chart acknowledges the base as 1500.

As expected smartphone screens are the most viewed devices for mobile ads, with 75% of the respondents using smartphone, followed by 42% who use laptops. 4G is the most used data connection followed by 3G and WiFi.

The above findings on ad preference across product categories should be tracked across the months/ quarter to get a better perspective of the consumer preferences and to ensure that there is no seasonal bias in consumer preference.

The highlight of the report points out a matter of grave concern: “Consumers feel that mobile ads appear too often and may get annoying, they are intrusive and give rise to security concerns.” The content of the mobile ads have to be more interesting and entertaining in order to engage and activate the consumer.At the same time, it is essential for the advertising industry to remove such doubts from consumer minds with the help of the service providers and the mobile manufacturers as mobile will be the main platform for internet access in India for a number of years, a phase which has already began.

By Indrani Sen

Last week while travelling from Mumbai to Kolkata by Mumbai-Howrah Dooranta Express, I read on my smartphone the ET Brand Equity report on “India’s digital media & entertainment sector is set to transform in 2018“ with a lot of interest and curiosity.  (https://brandequity.economictimes.indiatimes.com/news/media/indias-digital-media-and-entertainment-sector-to-see-a-transformative-year-in-2018/62360682). My appreciation of the viewpoint that the said transformation is riding on the high speed data connectivity now available in India did not last long as my 4G network dropped to 3G and then to 2G and then in no time to ‘no network’.

Travelling from Mumbai to Howrah, one has to pass through Maharashtra, Madhya Pradesh, Odisha, Bihar, Jharkhand and West Bengal in the 28-hour journey. My 4G network played hide and seek with me throughout the journey, showing up when the train was nearing a major town and disappearing gradually after the train crossed that station! I would like to mention in this connection that I had a totally different experience regarding internet as well as network availability while travelling abroad by train and by road.

By now, it is quite clear that the government’s plan for providing free internet access in public places will take many more years to get functional due to various financial and technical constraints. Ouradvertising and marketing industry acknowledges that internet usage and digital marketing in India will be riding on the rapid growth of mobile penetration with youth spearheading the adoption of digital media.To ensure uninterrupted network availability, it is essential to bring Tier II and III towns under the coverage of the telecom network as they play a major role in the distribution structure of various non-durables and durables and act as the gateway to rural marketing. More than 3000 towns belong to Tier II and III and almost 31% of our total population reside in those towns. Unless our telecom service providers can reach out to these towns with high speed data connectivity, the transformation of our digital media and entertainment sector will remain metro centric and will create a digital divide between large cities on one side and small towns and villages on the other side.

The above article quoted Gaurav Gandhi, COO of Viacom18 as saying: “We have more than doubled our monthly active user base to more than 25 million users in the past six months, with the top 40 cities contributing close to 70% of the viewership…..Also, more than 25% of digital media consumption came from regional language audiences”. It is quite evident from the Viacom18 experience that the current digital media audience base is concentrated in the large cities. The growing importance of digital content in regional media also cannot be ignored.

Reliance Jio has played a major role in accelerating the spread of high speed data connectivity in India. Jio connectivity was available in nearly 18,000 cities and 200,000 villages by September 2016. Recent search on the internet did not yield any update on that information. As per earlier EY estimates quoted in ET Brand Equity smartphone penetration is expected to be up to 59 per cent by 2020 from 31 per cent in 2015 and digital ad spend is slated to be Rs 185 billion by 2020, (https://brandequity.economictimes.indiatimes.com/news/digital/infographic-indian-digital-sector-to-cross-rs-20000-crore-mark-by-2020/56518988) constituting a larger pie (approximately a quarter) of the overall media spends.EY also predicted the rural internet user base would surpass the urban user base by 2020 with regional content as a key area of focus.

With only two years to go before we hit 2020, it is doubtful if the number of rural internet users will surpass the number of urban internet users by 2020, but at the same time it may be possible if the high speed data connectivity is made available in the Tier II and Tier III towns. Rural connectivity will automatically improve as the surrounding rural areas between different small towns will get the spillover coverage. So, the need of the hour is to spread the high speed data connectivity as quickly as possible across India for turning our digital dreams to reality.

By Indrani Sen

The advertising and media industry has applauded the Union Budget 2018 focusing on the rural and agricultural sector with doubling of allocation to Rs 3,037 croreon Digital.By end of 2018, Wi-Fi hotspots in the country are expected to grow from 38,000 to 5lakh ensuring that every village has access to at least one Wi-Fi hotspot providing internet access to crores of Indians living in rural areas. The Budget has proposed broadband connectivity to 2.5 lakh Gram Panchayats under the Bharat Net project deploying high end Blockchain technology. Artificial Intelligence will be employed by NITI AAYOG for national development. Rs.10,000 crore has been allocated to telecom industry for early adoption of 5G.

As we accelerate fast forward to Digital India, it is the right time for the Communication Industry to deliberate on the deep divide in the language of education and language of communication in India. If we have to effectively communicate with our audience in Digital India, then what will be the language of digital communication? How are we going to create effective and efficient content for the crores of rural citizens who are going to be digitally enabled within a very short span of time?

Almost all smartphones selling in India now are enabled with regional language settings and we are increasingly noticing the use of regional language in texting and chatting on various platforms like Whats App, etc. The practice of using English typeface for writing messages in regional language is also a common practice among mobile phone users across our country. We have also started receiving on our mobiles sales and promotional messages in Hindi and other regional languages. Social media platforms like Facebook etc. as well as email services like Google Mail also offer the use of regional languages. We do not have any research which has explored the use of regional language by mobile phone users or internet users in India, so it is difficult to assess their numbers, but they are definitely growing.

According to IRS 2017, the percentage of children studying in English medium schools varies widely from state to state as seen in the table below:

On Dec 1, 2018 DNA published a report stating that only 17% children in India go to English medium schools (http://www.dnaindia.com/academy/report-only-17-children-in-india-go-to-english-medium-schools-2278538). There have been lot of debates on how this issue should be addressed in our Education Policy which follows a three language (English, Hindi and mother tongue) formula for school education. The RSS-affiliated Shiksha Sanskriti Utthan Nyas has been asking the Indian government to make Hindi the primary medium of instruction across all schools in India instead of English or state language. On the other hand, educationists and researchers have been pointing out that a child understands any concept best in her or his mother-tongue. They have been arguing that India’s craze for English-medium schools is depriving many children of a real education.

My intention is not to engage in such debates related to the medium of education, but to merely point out that our Media & Entertainment Industry (TV, Print, Radio and Cinema) is thriving on Hindi and regional language content in spite of our so-called craze for English medium education. The advertising industry has managed to keep pace with brand communication in various languages across India by outsourcing the copywriting or script writing in regional languages. As consumers become digitally enabled, they will find it more and more difficult to manage the digital content creation for their brands in regional languages.

A deep divide seems to exist between the language of communication used by our advertising industry and the language understood and appreciated by their target audience across India. A partial solution may be provided through hiring resources proficient in regional languages and can lead the digital content creation in regional languages. An alternative business model for digital marketing and advertising may emerge to bridge this deep divide which may squeeze the shrinking profitability of the creative agencies in Digital India.

By Indrani Sen

Radio has come a long way since Guglielmo Marconi sent his first radio signal in 1890s and the first radio commercial crackled over radio waves in New York in 1922. After advent of TV, it was written off by many of us in advertising and marketing and some of us thought that Digital will drive the last nail to close its coffin.  Contrary to popular belief, radio refused to die and we are currently witnessing its Second Rising in the digital age as the second most effective medium in driving purchase intent as revealed by a recent research conducted by Nielsen, commissioned by Music Broadcast Ltd (Radio City). The research showed radio outpaces social networks. social.htmlhttp://www.livemint.com/Consumer/vBLB4xcdPUmEHCzafXUUoI/Radio-emerges-as-second-most-accessed-media-outpaces-social.html.

In 2012 UNESCO proposed February 13, the day the United Nations Radio was established in 1946, as the World Radio Day for promoting worldwide access to information and freedom of expression through radio, a powerful information tool which can reach remote communities and vulnerable people across the world. The date was proposed by France and verified by UNESCO through a feasibility study in 2011. On 14 January 2013, the United Nations General Assembly formally endorsed UNESCO’s proclamation of World Radio Day.  The fact that this decision was taken when internet and world wide wave were well established, goes to prove the enduring power of radio as a medium.

In the two decades of this millennium, various research studies have shown time and again the utility and efficacy of radio as a medium in the digital age. I would like to cite a few of such studies done in this decade. In 2011, Bob McCurdy wrote “Consumers who listened to the stations with the manufacturer’s commercials were 13% more likely to consider buying its camera than those who did not listen to those stations” based on a research done for a camera manufacturer (https://www.mediapost.com/publications/article/152687/a-study-in-radios-effectiveness.html). Among many other articles on radio research, an interesting one by Matt Petronzio was published in www.mashable.com  in 2013- “Enduring Power of Radio in the Digital Age”. (https://mashable.com/2013/02/13/radio-in-the-digital-age/#YttXF21seiq3)

In 2014, research done by Nielsen Catalina Solutions “found a direct link between radio advertising and brick-and-mortar retail sales—evidence that money spent on radio is money well spent. In this first major radio effectiveness study, the research found that each dollar of ad spend generated an average sales return of $6 from the listeners in the 28 days after they heard the ads.” (http://www.nielsen.com/us/en/insights/news/2014/for-advertisers-radio-is-worth-listening-to.html)

In 2015, Campaign UK carried an article “Radio is ‘20% more cost-effective’ at building brands, research claims” based on research done by Radiocentre, the trade body for British radio. https://www.campaignlive.co.uk/article/radio-20-cost-effective-building-brands-research-claims/1414239. In 2016, Angela Jeffrey posted an article “Advertising Effectiveness – New Research Shows Radio Potentially Most Effective Medium” based on  “ABX research on how radio may deliver the best ROI and ROAS of all with some smart creative” with a caveat that the radio advertising must be smart and entertaining. (http://blog.adbenchmark.com/advertising-effectiveness-in-radio).

In 2017, Nielsen, who has done maximum number of research on effectiveness of radio, complied several of such studies into a new compendium for distribution to their clients. The title speaks volumes: “Radio (Re) Discovered, A Brand Manager’s Guide To Radio”.  (http://www.insideradio.com/free/nielsen-pushes-radio-effectiveness-with-best-of-roi-guide/article_6814f010-889d-11e7-a4b5-7343ce99ae17.html).

It is expected that after Phase 3 expansion of FM network is complete, nearly 60% of the geographies of our country will be covered by private radio stations which will increase the reach of the medium by many folds. Various recent experiments done in India by independent advertisers have shown that radio ads lead to searching on the internet and promotes e-commerce in the most cost efficient way.

On the eve of the World Radio Day, let us hope that other private FM organizations will invest in research to bridge the gap in our knowledge of radio listeners In India and the Indian advertisers will realize the potential of this low cost medium and use it effectively  to get better ROI of their advertising campaigns.

By Indrani Sen

Over the last few weeks, various issues related to advertising communication in regional languages in India were highlighted.First, the IRS 2017 alerted us about the increasing importance of vernacular newspapers in India. Then we got the reviews and forecasts of AdEx in India: TYNY2018 and PMAO2018 and both pointed out the role which Hindi and other vernacular languages are playing in our media consumption and media revenue generation.

In TYNY 2018, GroupM has mentioned 3Vs asthe future gamechangers, the key drivers for media consumption in 2018 – Video, Voice and Vernacular. PMAO’s analyses of advertising spend by languages for TV and Print in 2017 has confirmed the growing importance of communication with consumers in their mother tongues/ vernaculars as compared with communication in English. As shownbelow in the two charts, around 19% of revenue contribution of TV AdEx is made by English language channels. In case of Print AdEx, the share of English newspapers is 27%, while the growth in revenue is favouring Hindi and other vernaculars. Against this backdrop, our A&M industry continues to think, strategise, develop and execute advertising communication in English.

It is not an easy task to think and design advertising communication in various regional languages in India, even though many/most Indian languages have their roots in Sanskrit. As all languages (except Hindi and Marathi) have different scripts, it is a very hard task for an Indian to learn anotherlanguage even if the person is efficient in her/his mother tongue or the official language Hindi. While musing over the issue, I suddenly remembered about “Deshnagari”, the dream project of a visionary communicator, late R K Joshi (1936-2008), who was awarded the Lifetime Achievement Award by Ad Club,Mumbai in 2004.

During the early days of my career (1975 to 1979), while working with Ulka Advertising (now FCB Ulka) in Mumbai, I was fortunate enough to be come in contact withR K Joshi,Ulka’s legendary Art Director.An artist, designer, calligrapher, poet and a teacher, his passion was Indian typography and type design. He was associated with National Centre for Software Technology (now Centre for Development of Advanced Computing – C-DAC) since 1976.  Through C-DAC, he later got involved in the Microsoft Project and developed a series of O/S fonts for Windows 2000 to enable typing in Indian languages on Windows.

RK used to teachus, the young entrants in advertising, about the importance of understanding Indian culture and values for designing meaningful advertising communication, about the need for communicating in vernaculars to Indian audience for ensuring effective results of advertising campaigns. He used to insist that everyone involved in advertising communication in India, should know at least one regional language well enough to judge a good copy from a bad copy.

RK was deeply concerned that different scripts used by different regional languages stood as a barrier to our learning, understanding and communicating across regions and states in India. Hetold us about the work he was doing for designing and developing typographically a common script which can be used by all Indian languages, like the Roman alphabet and script is used by all most all European languages. RK named this new script “Deshnagari”. He redesigned our alphabets after researching on the phonetics of a number of regional languages and invented a common script which can be used for writing all vernaculars.

After I left Ulka, I heard that RK made a presentation on “Deshnagari” to the Indian government, who praisedhim for his efforts andpromised to review his proposal in due course.Wikipedia (https://en.wikipedia.org/wiki/R_K_Joshi) mentions under R K Joshi’s association with C-DAC “Another series of multilingual fonts for 12 Indian languages were developed under project IndiX”. Most likely, this reference relates to the “Deshnagari” project and hopefully the archives of C- DAC still has records of this path breaking research work of RK Joshi whose thoughts and visions were ahead of his time.

Just imagine how much easier life would have been today for all of us Indians and for our A&M industry, if in 1980s our government could have taken a decision to introduce “Deshnagari” as the common script for all Indian languages. Over last three decades, we would have been able to bridge all the vernaculars in India with a common script! But, alas, given the politics of linguistic states in India, such a move would not have been impossible during the 1980s and probablycannot be implemented even now. So, Deshnagari, a common script for our vernaculars would perhaps remain as an unfulfilled dream of a legendary communicator.

By Indrani Sen

The two biggest global video streaming services, Netflix and Amazon Prime, have shifted their focus to India over the last two years. Netflix, who was the first to launch in India in December 2016, has been overtaken by Amazon Prime, launched a year later, in their debut year. By end-2017, Amazon Prime held 10% share of the Indian OTT streaming market with Netflix holding 8% share according to the data shared by the London based firm IHS Markit with Quartz. (https://scroll.in/reel/868786/why-amazons-streaming-platform-has-overtaken-rival-netflix-in-india).  Globally, Netflix is the leading video streaming service provider except in Japan, Germany and India where Amazon Prime leads. In India, the Hotstar is the leading video streaming service, which along with Voot and couple of other home grown services controls almost 80% of the segment.

Netflix focused on the top end of the market and aimed mostly at the early adopters of the video streaming services. Accordingly, more than two thirds of their content is in English with Indian language content limited only to Hindi and Bollywood. On the contrary, Amazon Prime targeted a wider group of audience with less than 65% of their content in English, 25% in Hindi and more than 10% in other Indian languages. According to research, Indians spend 93% of the time on online video watching content in Hindi and regional languages. So, the formula of only western content for the top end of the market or even western plus Bollywood content does not hold the key to successful winning of the emerging Indian audience for online video streaming.

Netflix has lost out to Amazon also in the price war in the highly price sensitive Indian market. Amazon strategically decided to offer a significant discount for entering the Indian market after Netflix. Their launch price of Rs 500 per year was subsequently doubled to Rs 999 per year where as Netflix charges Rs 450 per month from their customers. The annual subscription fees paid by the consumer for Netflix are more than 5 times the annual subscription fees of Amazon Prime. Off course the Freemium model of Hotstar seems to be the top most favourite of Indian consumers with the free base tier (with ads), and a single premium tier that costs Rs 199 a month.

Amazon has announced an investment of $300 million in 2018 for creating original content in Hindi and regional languages.  They have tied up with big production houses like Dharma Productions (Karan Johar), Vishesh Films (Mukesh Bhat), etc. They have struck a deal with Salman Khan allowing them to show his titles before satellite or TV channels. It is rumoured that they have tied up with more than a dozen of stand up artists across the country.  James Farrell, Asia-Pacific Content Head, Amazon Prime Video, said in a recent interview, Amazon Prime video content is growing faster in India than any other country.(https://www.exchange4media.com/digital/amazon-prime-video-is-growing-faster-in-india-than-any-other-country-content-head-apac_88861.html)

Netflix bagged an exclusive deal with Shah Rukh Khan’s Red Chili Productions in 2016. This year they have released their first mainstream Hindi movie, “Love Per Square Foot”.  Their original India series, Sacred Games directed by Anupam Kashyap in the making. Comedian VirDas’s Netflix special was released in early 2018. Still they have some catching up to do to beat the multi-lingual content portfolio of Amazon Prime. Reed Hastings, Chairman& CEO of Netflix, recently visited India for attending the Economic Times Global Business Summit. During an interview with Economic Times, he said about Indian market “It’s a good market, a different market and we just don’t compete for advertisement revenues. We will evolve over the years to do more languages and more Indian content, again both for India and for around the world.” (https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/india-is-a-key-part-of-international-subscription-growth-netflix/articleshow/63074317.cms).

The market research firm, Counterpoint Research, has reported that Hotstar is the largest video streaming service in India, with around 75 million subscribers, followed by Viacom 18’s Voot with 22 million subscribers, Prime Video with 11 million subscribers. (https://www.androidcentral.com/netflix-getting-crushed-india-and-its-because-amazon-and-hotstar). In India Netflix (totally ad free) is in the fifth position with around 5 million subscribers. According to industry sources, Amazon is developing an ad supported, free version of its popular Prime video service, which may work well with the price conscious consumers in India.

Hotstar, apart from offering the content from the Star Group, has the digital rights to HBO shows in the country. Currently, Hotstar streams Game of Thrones episodes same day they air in the U.S. This advantage along with the exclusive rights to stream cricket and football games in India has made Hotstar the most favorite Video Streaming Service. Voot has shows from TV channels which are owned or are subsidiaries of Viacom 18, namely MTV and Colors in various regional languages.

Airtel Movies, also offers good movie content. SonyLiv, as well as HOOQ subscriptions, are all heavily loaded with Indian content which is helping their growth. ALTBalaji, a wholly owned subsidiary of Balaji Telefilms Ltd.launched on 16 April 2017, is the latest entrant in the home grown segment. Ekta Kapoor plans to create original, premium, and tailor-made content especially for Indians across the globe. But, she has an in depth understanding of the Indian audience and stands a good chance of attracting them to her streaming platform with good video content in various Indian languages.

Needless to mention that availability of affordable data and easy access to internet are helping the growth of the streaming services. It is a full war out there on the internet for winning the Indian consumers with video content of different types, different colours and hues. As India reaches the “Digital Tipping Point” (please see my article http://www.mxmindia.com/2018/03/indian-me-industry-at-its-digital-tipping-point/) the war is going to intensify for winning over the emerging Indian users of streaming video services. The demand for content creation and marketing will also increase as brands will seek ways and means for reaching the emerging Indian audience of the video streaming services.