With apologies to none at all
By Vikas Mehta
With the turn of the year, there was a splurge of articles on trends, what awaits us in 2023 and of course life post-pandemic. Trends were being captured and changes were being highlighted. A lot of debate on how life has changed for good and bad post-pandemic.
So, I reflected on these changes, tried to relate it to my own life and read some researched articles.
My conclusions however differ than the most. I don’t think there was much change. What though did happen was that a lot of change that had already started, accelerated. Let me explain with a few trends that are being hailed as change due to the pandemic.
Digital payment: From Wallets to UPI: The UPI phenomena picked up immediately after demonetisation. Wallets, which was what was the first new age Digital Payment method, quickly gave way to UPI. While it grew as it eschewed the perennial problem of cash exchanges including small change, the pandemic accelerated it considerably. Let’s also not forget that UPI payment needs bank accounts and the opening of millions of jandhan accounts enabled even a streetcart hawker to open an account and get a UPI link. And while we talk about the role of jandhan accounts let’s not forget to give due credit to the 4G revolution and the availability of cheaper smart phones in promoting UPI payment. The timing of pandemic was the catalyst which got all these elements together and UPI payments have since ballooned exponentially reaching 782 crore transactions estimated at Rs 12.82 lakh crore in December 2022.
Online shopping: From novelty to necessity: The miracle of shopping from home had entered our lives more than a decade ago. And the convenience of card payments followed by UPI made online shopping catch on and also achieve penetration in smaller towns. What the pandemic did was to make it a habit. So, when it was not safe to be in a shop or any crowded place online delivery became a preferred mode of shopping. And even the neighbourhood kirana caught on to it. No, every kirana store did not rush to put up a website but they used WhatsApp to communicate availability of the merchandising and whatever offers and promotions were on. These kirana shops facilitated delivery by getting a hired help or even the regular staff, whose workload had decreased due to less footfalls, to do home delivery. So, the concept of online shopping became more acceptable, and more user friendly. But let’s not ignore that there was a huge class of consumers like the government employees who did not suffer a salary cut or loss of employment and whose savings during the pandemic went up as their spending avenues like travel or shopping during holidays got curtailed. As a result, this type of consumer not only picked up the nuances of online shopping but embraced both, the technology and the offers that came along with it. The boom was therefore accelerated. And let’s be sure it has also slowed down. The same consumers are now rushing offline to experience the rush of shopping.
WFH: From Work to Personal Life. Video conferencing and apps like Zoom were not just in place but they were being used by corporates pre pandemic. The pandemic made them verbs. Zoom, Meet, Facetime etc crossed the threshold of corporate world and became household names. Birthdays, anniversaries, even prayer meetings went online. Housewife groups, student groups, educational institutes, understood to use video conferencing as a mean to not just work from home but to also socialize, do part time work and peddle their interests into small business. Again, here the timing was important. Broadband connections were already being rolled out giving faster internet speeds and affordable prices, which the whole family could use. Suddenly everyone, not just working professionals realized that one need not spend time travelling to work or even to meet someone socially. The need to safeguard their health made an individual realise that what was considered non-negotiable like travelling to work, physical meeting with customers had an alternative. And this available also gave the individuals to indulge in new habits.
Reels: From a passive receiver to an active creator. Software combined with smartphones and apps like Tik Tok had already whetted the appetite of the youngster to indulge in expressing themselves through videos. The pandemic gave the youngsters time to explore various technologies and software. The allure of fame and instant recognition added to it. Extra time in hand allowed the youngsters to indulge in their creative language and it also helped ignite a deeper connect with technology. Technology moved from an exclusive domain to a more generic domain. It also fuelled more liberal arts interest in areas like film making, music and liberal arts. Tik Tok had already shown the way. Pandemic fueled it to much greater heights
OTT: Primetime slots to personal primetimes. Time in hand, coupled with more savings, enabled consumer segments like government employees, software engineers etc buying OTT subscriptions. Anyways, movie theatres were shut. TV serials had stopped production so new episodes were not available. These consumers spread their net wide by dipping into the old inventory of OTT channels. Plus, they also started looking at other language programmes which had subtitles. And then, they started taking more than one subscription. As a result the OTT channels which already had good inventory took off. It was not just films or serials it also applied to old sports footage of cricket and international football. It was a win0win situation for both the consumers and the channels. As the consumers opened their wallets the channels started investing in new films or programmes. Pandemic was the rocket fuel for the OTT channels.
Education: From home tutions to online tutions: Forget the role of edutech companies, private tutions, which seem to be a staple for every middle class Indian child were not only a financial burden but also meant parents having to spend time picking up and dropping their children for tutions. So, when online tutions was tried out by some enterprising teachers, the trend caught on. Even now, I hear of one to one online tutions which involves student getting slots at an unearthly hour of 5:30 am or 6 am. But that is manageable as it involves no travel or getting ready.
Tourism: From global to local. Local tourism, a trend that had started around a few years back blossomed during the pandemic. Many youngsters in small towns and even metros had started exploring and then organising local tours which featured forgotten heritage, architecture, natural spots and local cuisine. When the lockdown relaxations started, long distance tourism was still a no go but these local tours picked up. Coupled with the fact that these were mostly walking, and gave an opportunity to get away from the confines of homes, I have seen these flourish and thrive almost everywhere.
Social Media: From gossip to extra income. While social media has fueled enough gossip, innuendos and fake news it has also been used to whet the appetite of work from home housewives or youngsters who channeled their hobbies like cooking or knitting or even worked for social commerce sites like Meesho to earn an extra buck. Even now I come across some students who use Instagram or whatsapp to make some money baking cakes and goodies during festival season. Again, the pandemic enabled these people to use the time available to monetise their hobbies.
On a personal level, I saw and experienced some of these explosions. Before the pandemic I would be using Zoom for some business meetings, so as a family we were happy with 4G data plans or using wifi hot spots. But with both me and my spouse working online and my daughter into online schooling, an unlimited data plan backed by higher speeds for video consumption meant that we opted for two broadband plans with the second one as a backup. Online shopping for even daily needs like milk and bread became a habit. My bank statement transactions doubled and tripled due to the increased use of UPI. DTH connection was pruned down to some sports and news channels and Netflix, Sony LIV, Disney Hotstar, Amazon Prime became staple entertainment medium. Zoom became the default verb for any family gathering across countries and continents.
And when the pandemic struck my mother-in-law in Mumbai, we did tripartite online medical consultation twice daily. The chemist near her house would be sent a list of medicines and nutrients by WhatsApp, his delivery person would place it at the doorstep and we would make UPI payments. Fruits and groceries followed a similar pattern. Even for her food, a tiffin person in her neighbourhood was employed. And finally, a healthcare worker was contacted who physically moved in to tend to her.
The point to be noted is that many of the abovementioned habits were accelerated due to the pandemic. One would have tried them and adapted them at one’s own pace but the pandemic did not allow the luxury to do so. The pandemic put into perspective the difference between needs and wants and many of the wants became needs. This led to immediate change in habits and trends, instead of a gradual acceptance. And that has made all the difference.