Category: MEDIA

  • What Ticks for Indian Consumers/ Men – Partho Dasgupta and Ashish Golwankar

    Continuing with our extracts from the second edition of the MxMIndia Annual, we present contributions by Partho Dasgupta and Ashish Golwankar

     

     

    Things to remember when marketing to men

     

    By Partho Dasgupta

     

    It’s a very regular thing to say Men will be Men. Yes there are the standard prototypes, but are all men alike?? Nothing could be far from the truth than thinking that one size fits all as far as men are concerned. It is, in fact, suicidal to think that all men are similar.

     

    While targeting men, it is critical to segment them right. Segmenting men based on their demographic profile, or their socioeconomic strata is just not enough. One needs to look at the psychographic profile and segment this target group based on that. Men have varied interests and that should be kept into account as well. For instance, if a man is a gadget freak that needs to be built into communication for him to feel excited. The good old target group index (TGI) used to help us in appropriate segmentation of target groups.

     

    Second, and equally important factor is to understand that while targeting males, it might be prudent to say that male might be metaphorically male. In today’s environment, where women are rubbing shoulders with men in the work place, the line between men and working women, as far as interests and habits are concerned, is thinning.

     

     

    Men just love reality

     

    By Ashish Golwankar

     

    The Hindi general entertainment space has never been so competitive in the past where channels are leaving no stone unturned to grab maximum eyeballs. And a notable trend, albeit not new, has come to the fore. I’m talking about non-fiction shows.

     

    The way non-fiction shows have evolved in the past three to five years is interesting. We have now started to see channels using more of non-fiction stuff as it attracts not just women, but men, kids and young adults as well. The non-fiction format, I believe offers the highest entertainment quotient for viewers – be it Nach Baliye, Jhalak Dikhla Jaa, Bigg Boss or KBC. Numbers suggests that these shows have done very well in increasing the viewership numbers.

     

    Fiction does have a role in GECs and they will continue to be a critical component of a GEC’s content offering. But, every now and then, there will be a non-fiction show replacing a fiction show in the prime-time.

     

     

     

    These women have similar schedules as their male counterparts. To give an example, news channels are supposed to be targeted at men. However, not only men but even women of a certain psychographic profile watch news television – prime time news and debates. Thus news channels are not only targeted at males, but at a TG that is metaphorically male. Marketers of certain product categories too need to understand that their target group might not only be men, but working women with similar interests and habits as men.

     

    Next, while communicating with men one has to acknowledge their short attention span. Quick, instant gratification is what works for them. This is the reason why one day cricket was more popular than test matches, and why now t20 is more popular than one day cricket. On the other hand, there are also men who like to read long form articles and see long debates on television.

     

    Lastly, marketing strategies need to change with the changing man. He has changed from the Rothmans man to the Metrosexual, from Retrosexual to Ubersexual. Not all men are changing at the same pace though, or at the same time. Products and categories, hence, have to know whom they are selling to, and tailor-make their marketing and communication strategy accordingly.

     

     

     

    Talking about men as a consumer group, they just love reality. They are your loyal viewers unless you go drastically wrong in your content strategy targeting them. They like more action, more lively content while women prefer more drama.

     

    The viewership split on most occasions for reality shows would be 55:45 in favour of men. So with reality and non-fiction shows, GECs try to cater to the men audience, particularly the youth – a segment which does not seem to spend much time on soaps or fiction programming.

     

     

    Tomorrow (Thursday, Aug 28): Women/Oona Dhabar and Sunil Kumaran

     

  • Loyalty, Social Media & Data

     

    Guest Column/By Mark Spicer

     

    We live in a data-driven world: A world of “3 V’s of data” (volume, velocity, variety). As per IBM estimates, around 2.5 quintillion bytes of new data are created every day. These large set of unstructured data available through various mediums and channels like social media, mobile devices and myriad of other sources are filed away in massive databases. The trick to navigating through these massive tracts of information is to know how to look for the ‘right data’ which drives an understanding of your customer.

     

    This data explosion has taken many marketers as well as loyalty marketers by surprise. Relationship marketing has always been a very data-centric activity, and for a long time the data that drove loyalty programmes was structured transactional and customer profile data, held in relational databases. Today, progressive loyalty managers are harnessing social media and web data to enhance their understanding of customer behaviour and their sentiment. If an organisation’s highest value customers are referring to them in blogs or on social media sites, then loyalty practitioners have an interest in that data footprint both from a customer service perspective but also from an analytical sense.

     

    The challenge for loyalty marketing is how to incorporate these new data sources into the traditional Single Customer View (SCV) approach to organising and centralising all that is known about each individual member. A true SCV model for the modern day ideally should encompass some, if notall of the new universe of available data and integrate them seamlessly; alongside traditional transactional and profile data, individual-level views of social media sentiment and mobile device engagement should be available, for example. This in turn should be able to drive marketing across traditional direct channels but also through digital and mobile personalisation. This is no small task and in order to deliver on this vision, a number of issues need to be fully understood and addressed:

     

    Scale. The sheer volume of data and the number of different sources is potentially overwhelming. Even within the sphere of social media, different channels (e.g. Facebook vs. Twitter) may require different approaches. Added to this there is web data and mobile data each requiring understanding and a bespoke approach.

     

    Matching. How to match the ‘new’ data sources with the ‘old’ is fundamental. The existing SCV approach requires the capture of a unique reference number, email/physical address or some other identifier. It is unlikely that these will always be present amongst mobile, social media or web data. However, cookies, URL’s, tagging, social media ‘handles’ and other identifiers may provide a solution here.

     

    Technology. What, if any, technology is required to support a ‘New SCV’ proposition. Do existing IT and database platforms provide some or even all of what is required or are there IT solutions in the market that can help support the achievement of objectives? The existing traditional relational database/SQL server based platforms and BI tools of many organisations will not offer sufficient capacity or speed for today’s data volumes. Cloud-based services and tools created to scale exponentially are likely to play some part here.

     

    ROI – Most crucial of all, how do organisations investing in new data ventures make a return on this investment? Actionability is fundamental. Data needs to be delivered to marketers in a commercially-useful form to drive targeted, personalised customer experiences and communications, as well as adding value across other disciplines such as product development.

     

    Mark Spicer is General Manager, ICLP, a customer loyalty consulting firm. He is based in London and Mumbai

     

  • Panel discussion deliberates role of media in promoting culture of giving

    By A Correspondent

     

    The Mumbai Press Club recently organized a panel discussion that deliberated the role of media in promoting a culture of giving. The panel discussion touched upon important topics like Is news today turning morbid? Is the focus solely on crime and scams? Is there space in the media for sunshine stories? More importantly, can the media foster a culture of giving in society? The discussion was held in the run up to Daan Utsav (formerly the Joy of Giving Week) celebrated from October 2-10.

     

    The panelists included Ajay Piramal, Chairman, Piramal Group, Mid-Day editor Sachin Kalbag, Raheel Khursheed, head, politics, government, news at Twitter India, Ingrid Srinath, CEO, HIVOS India (former CEO, CRY) and actor Gul Panag. The panel was moderated by senior journalist Indrajit Gupta.

     

    Venkat Krishnan N, founder, Daan Utsav, pointed the vast spectrum of people who had participated in the joy of giving festival, from CEOs to farmers in Gujarat who gave 4000 litres of milk to parts of the country that needed it.

     

    India has always had a culture of giving since the days of the Ramayan and Mahabharat, shared Ajay Piramal who has hitherto been shy of talking of the philanthropy he has been involved with. He chose to discuss it openly in order to promote a culture of giving.

     

    Charity is not about spending a lot of money. It is about giving whatever you can at any given point of time, said Gul Panag, who spearheaded Social Outreach Accreditation Program to bring the common man, NGOs and corporates together. “Many NGOs fall short when it comes to instituting programs for weekend volunteers,” said Panag.

     

    Raheel Khursheed spoke of the role that social media plays in expanding conversations and connecting people who want to give. While getting blood for trauma victims was once a nightmare, Khursheed said that it’s now a matter of tweets and re-tweets, with blood being procured at tremendous speed. He even spoke of a teacher from a remote school in Kashmir who got laptops from a stranger in Mumbai thanks to social media.

     

    Ingrid Srinath shared that the advent of social media has seen journalists reach out to her for stories rather than her having to pitch them to journalists. She spoke of CRY’s unique initiatives to network with the media, from cricket matches with CEOs and journalists to stories on profit and marketing initiatives that many NGOs shy away from.

     

    Sachin Kalbag spoke of Mid-day’s role in focusing on local initiatives and on good news rather than solely on the bad. He spoke of his paper’s role in spreading awareness about malnutrition in Melghat that resulted in the Bombay High Court taking suo moto cognizance of the tragedy of 3,000 children and thereafter directed the state government address the situation.

     

    The panelists were unanimous that media fared poorly when it came to spreading a culture of giving. Panag said she never read newspapers first thing in the morning as the flood of bad news ruined her day. When asked to wear the editor’s hat, Panag said that she would want two sorts of stories to make it to the paper every day. Stories of giving by the very rich and the very poor, from CEOs to chaiwalas. This, she feels, would help foster a culture of giving among most people who fall in between the two extremes.

     

    Senior journalist Ayaz Memon said research showed that it was not simply editors but readers who crave bad news. Memon, who gave the vote of thanks, pointed to the need for changing the narrative.

     

  • It’s a deal! Ratan Tata invests in Snapdeal

    By A Correspondent

     

    Ratan Tata, chairman emeritus at Tata Sons, has invested in Delhi-based online marketplace Snapdeal. The company did not disclose the amount invested. The announcement comes a day after Snapdeal entered into a partnership with Tata Value Homes to sell apartment units of projects spread across five cities, namely, Bangalore, Chennai, Pune, Mumbai and Ahmedabad.

     

    Snapdeal’s cofounder and chief executive Kunal Bahl termed Tata’s investment a validation of the company’s growth. “An investment by a legendary and respected figure like Mr. Tata is an excellent validation of our focused strategy on building a long term enterprise and marks the start of a very important phase for the company,” said Bahl.

     

    This investment also underlines the growing interest shown by India’s traditional industries in the fast-growing ecommerce sector. Recently traditional retail majors like Reliance and Arvind have made forays online.

     

    The sector has also attracted large investments in the past few months. Snapdeal raised over $233 million this year in two rounds from investors like eBay Inc, Singapore-based Temasek and Wipro chairman Azim Premji’s family office Premji Invest. Market leader Flipkart too raised two rounds of funding this year. In July it raised $1 billion from existing investors and Singapore sovereign wealth fund GIC. Global major Amazon also announced a $2 billion investment for its India operations in July.

     

    Snapdeal, which is estimated to have crossed $1 billion in sales this year, is rapidly adding new categories of products. Apart from apartments, it has launched a catering supplies segment recently. In the next few months the four-year-old platform is planning to add 10 more categories.  Bahl has stated in the past that the company will focus on adding new merchants, new categories and focus on mobile commerce to ensure growth.

     

    Source:The Economic Times

    Copyright © 2014, Bennett, Coleman & Co. Ltd. All Rights Reserved

    Licensed to republish

     

  • What Ticks for Indian Consumers/Women – Sunil Kumaran and Oona Dhabar

    Continuing with our extracts from the second edition of the MxMIndia Annual, we present contributions by Sunil Kumaran and Oona Dhabar

     

    Looking beyond fiction

     

    By Sunil Kumaran

     

    Like women are a critical segment for the Hindi General Entertainment channels, it isn’t very different in the case of regional entertainment. Even today, most women in tier 2 and tier 3 cities are housewives and spend a lot of time watching TV in afternoon and evening bands.

     

    The working class women in non-metros are progressive, ambitious and willing to shoulder the family’s financial as well as social responsibilities. Combine these two set of audiences, it makes for a healthy chunk for broadcasters to look into.

     

    It is therefore seen in large numbers that content on entertainment channels have a skew towards women. But, it is not necessarily true that women watch only fiction. That is a myth. Apart from fiction, women audiences also consume a lot of reality shows, crime, sitcoms and blockbuster movies. So one has to cater to them with the right mix.

     

    We engage with women in the Hindi speaking markets both on-air and off-air. Onair, by introducing different kinds of shows and interactive formats. Off-TV, we do heavily promote our channels on the back of the radio network strength.

     

     

    Brands need to respect the discerning woman consumer

     

    By Oona Dhabar

     

    Condé Nast India magazines (Vogue, GQ, Condé Nast Traveller and Architectural Digest) talk to the affluent audience across the country. Within our portfolio, Vogue is more focused on the woman though all our other titles also have a healthy mix of women readers.

     

    Using the Vogue reader as a representative of the “Modern Indian magazine reader” here is how we see her.

     

    The woman who engages and enjoys magazines like ours is an affluent, highly educated, independent and well-travelled woman. She has a mind of her own and is seen to be the leader or key influencer among her circle of friends. She is always in the know of things related to fashion and beauty and is therefore seen to be the leader in her group of friends and asked for advice and help. She wants to dress well, be stylish and puts a premium on all aspects of looking good, she is interested in both Indian and International fashion, beauty and trends and sees it as a seamless blend in her life.

     

     

     

    Then you have the social platforms such as Facebook, Twitter, Mobile apps etc. These are opportunities one must look at – but the most critical thing for a regional channel is to maintain a local flavor. If your audience can’t relate to the content you’re putting up, there isn’t much marketing and promotional activities can do to bolster viewership or the channel’s growth.

     

    Big Magic – Bihar and Jharkhand are doing very well as the local connect is there-we are deeply rooted in the culture and the little nuances of the market.

     

    Coming back to women, a lot of advertising is geared towards this TG. Having said that, we are seeing a lot of viewership coming from the 15-35 year-old TG, which includes both male and female audiences. So one cannot single out women and develop a content strategy around them.

     

     

     

    She enjoys her independence in many ways financially as we see more and more young women enter the work force, she is responsible for her own decisions as we see young women make their own choices whether about marriage or career choices and she is definitely in the driver’s seat when it comes to her life. She is extremely discerning and not willing to accept the sub-standard in any aspect of her life and brands and marketers needs to respect that.

     

    She is sociable and enjoys life ‘queensize’, invests in looking and feeling good and is influenced by both Bollywood as well as Hollywood. She is happy to invest in herself while young and continues to do so once married and with kids versus her mother or grandmother who would often give up all for the family.

     

    She is savvy about technology and embraces it fully, consuming media not only in print but also on her laptop, tablet and phone. Thus the best way for magazines to engage with this audience is across multimedia platforms – through good and relevant content in the magazine, interacting with her on social media platforms, being available to her through apps on her mobile devices and tablets, creating fun and fashionable events for her to attend like Fashion’s Night Out and lastly, setting the overall brand context through above-the-line promotions and more traditional below the line initiatives.

     

     

     

    Monday, August 31: Teens/Vineet Singh Hukmani and Ameer Ismail

     

  • 100 Episodes Young!

     

     

    Happy 100!

    So why did Show X do well on Television Channel A and Show Y flop on Channel B despite a huge marketing blitz?  As mediawatchers, we have always asked this question and often relied on our own personal views or that of people around us.

    However, there had got to be a scientific way of figuring why certain television works, and why some doesn’t. We needed to pick the trends and dig for the insights.

    A few months after we launched MxMIndia, we felt we weren’t servicing the needs of our readers well enough if we didn’t provide these insights. It wasn’t enough to carry plugs of what the channels want to say. It wasn’t enough to interview business/programming heads/CxOs and ask the predictable questions.  Or quiz a cross-section of media planners and marketers on what show worked

    We didn’t have to look around too much to know how we could bridge this gap. The answer was to get Shailesh Kapoor, Founder and CEO, Ormax Media to write for us. We had read his tweets and some very interesting posts on his blog.

    It took me longer to meet him than to convince him to write. The rest, as they say, is history.

    Today, Shailesh Kapoor’s weekly column hits a century of appearances. Yes, what you see here is the 100th edition of TV Trail and at MxMIndia we are proud to publish his column and have him associated with us.

    We are also delighted that all our readers have embraced his column right from Week #1 and the views he has expressed.

    For those of you have come in late, do dig into our archives. TV Trail by Shailesh Kapoor is Essential Reading for ALL stakeholders in the business and craft of the Indian media.

    Congratulations, Shailesh!

    – Pradyuman Maheshwari
    Editor-in-Chief, MxMIndia

     

     

    By Shailesh Kapoor

     

    TV Trail completes 100 episodes today! A century is always special, be it on the cricket field or here on the Internet. It’s easy to indulge myself in this hundredth edition of this weekly column and write about the experience of writing it. But that would be ironic, given that I have spent at least ten of these 100 columns criticizing some of the common indulgences in our TV industry.

     

    Instead then, here’s my pick of the seven pieces I enjoyed writing the most, in chronological order, with excerpts from each in italics. Click if you want to read any of them in full. To use TV language, I’m hoping this piece can convert some of the irregular readers into regulars. And for those who have been regulars already, thank you for reading.

     

    Films Stars on TV – Free For All (August 2012)

    Channels allowing filmmakers free access to their medium has always baffled me. Two years hence, not much has changed!

     

    Why should a producer, who pays upto Rs 3 million for a print ad, not pay a rupee for getting a wider, more contextual (audio-video and entertainment) medium to meet the same objectives better? Because TV has never asked for it! Because the pecking order is twisted enough for old-school film producers and stars to still believe that they, and not the channel, are the ones extending a favor by making an “appearance”.

     

    Trite Tributes To Film Legends (November 2012)

    How news channels cover the passing away of cinema legends embarrasses me. 2011-12 was a period when we lost a few stalwarts. This piece was written a few days after Yash Chopra passed away.

     

    The ‘programme’ names often border on being ludicrous. A channel covered Rajesh Khanna’s death live, under a program called ‘Oopar Aaka, Neeche Kaka’. Looking for alliterations and puns in tragedy is not exactly the most sensitive thing to do, but if you choose to do it, choose words that at least make some sense. The commentary is frantic, almost as if it’s a race against time. After-death is anything but that, both literally and metaphorically.

     

    It’s All About Hindi Vindi (December 2012)

    Why Hindi channels use English in their on-air and off-air communication that even Newton would have struggled to answer. Things have got a wee bit better since 2012. But only a wee bit.

     

    This obsession with English extends to channel packaging and taglines. There are two strong stereotypes at play here. One says: In the metros, English is now widely used, and hence, can be the main language of communication. This is classic mother-in-law research (or my-friends-circle research) at play. In cities where slow-paced songs are called ‘silent songs’ and horror movies are routinely referred to as ‘horrible movies’ (by the youth, no less), using English for brand communication of a Hindi channel is pure futility on display.

     

    Why Imam Siddiqui had to ‘lose’ Bigg Boss 6 (January 2013)

    I rarely write about specific programs, but Bigg Boss has been the subject of about four pieces. I enjoyed exploring India’s moral compass in this piece.

     

    Over years, the ambitious Air Hostess (Kitu Gidwani) and the beer-guzzling Tara were replaced by Tulsi, Akshara and Priya. These are strong characters in their own right, but outright positive ones, with no shades of grey at all. During this period, the villains became even more menacing and unidimensional, scheming and plotting all the time. Television, over the last 15 years, has separated the black from the white, the way our cinema did in the 70s and the 80s. This slotting today cuts across all television. Imam Siddiqui is “good to watch”, but that doesn’t make him the positive-type good. He was clearly the villain of Bigg Boss. A villain, who may display his soft side once in a while, but remained a villain nevertheless. Imam Siddiqui was “bad”. Probably 200% bad.

     

    Five Tips For Young TV Executives (May 2013)

    Easily the piece closest to my heart. There’s nothing more satisfying than nurturing talent, and how little nurture is happening in our TV industry always pains me.

     

    Be Curious: There is a world at work, beyond your assigned work, i.e., the show or the client or the campaign you are working on. Seek learning from that world. Talk to people in other departments, ask them questions, find your “intrigues” and then find answers to them. Learning never stops, but there is no real, sustained learning unless the mind is curious. And curiosity can be a deceptively under-rated concept. Make it your big idea.

     

    Are We A Noise-Loving TV Nation? (November 2013)

    I have written a few pieces around Arnab Goswami, but this one used him, Gauhar Khan (Bigg Boss) and Taarak Mehta Ka Ooltah Chashmah as examples to make a larger point about the desirability of ‘noise’ on Indian television.

     

    You would normally not associate positive emotions with the word ‘noise’. It’s generally assumed and accepted that noise is bad. In context of television too, the media has propagated this notion for a while now. But there is very little real evidence to accept this belief. In fact, there is telling evidence to the contrary.

     

    Reality Shows: Trendy No More? (May 2014)

    The decline of reality television (barring Bigg Boss) in the last two years has not been understood well or discussed enough. This was one of the two pieces I’ve written on this subject.

     

    Today, the reality shows genre is facing imminent decline. The audiences who grew up watching these formats would have recently got married or are likely to get married soon. The impact of marriage on TV content preferences can never be overstated. And no young generation likes to inherit what the “oldies” liked. They want to create their own trends, their own hits.

     

  • Success of Flipkart and Snapdeal spawns name-copying in the e-commerce market

    By Rasul Bailay

     

    You have an e-commerce business model, you have startup funding, you are all fired up, and now you need a name for your company. Take note – the online bazaar is stuffed full of something ‘kart’ or something ‘deal’, a manic copying frenzy thanks to headline grabbing successes of Flipkart and Snapdeal.

     

    There are at least 15 e-commerce sites that have ‘kart’ appended to their name. ‘Deal’ has attracted at least a dozen ventures. So, you have relatively well-known HealthKart and LensKart to relatively less-known e-tailers such as VeggieKart, SafetyKart, Mygreenkart, Metalkart, Bagskart, Jewelskart, Yaari Kart, AssamKart and even a Spritualkart. Just as you have entedeal, freedealsguru, indiasmartdeal, Dealtz, and the very prosaic, Daily Deal.

     

    Ecommerce entrepreneurs are divided over whether such name cloning works. Some like Arun Chandra Mohan are dead set against ‘kart’ or ‘deal’ or ‘for you’, another awfully common online venture naming strategy. Mohan’s venture went online in 2011.

     

    And the name? Jabong. Jabong, as everyone knows, has done pretty well for itself, despite being nonkart and non-deal.

     

    But e-entrepreneurs still finding their feet in the tough online marketplace differ. There are startups that say naming ventures ‘kart’ and ‘deal’ will quickly identify them as ecommerce websites.

     

    “Many ecommerce ventures now use the ‘kart’ thing so people can easily understand what they are about,” says Bikash Kalita, cofounder of Guwahati-based AssamKart. com.

     

    AssamKart sells e-books in Assamese as well as English language books written by Assamese authors. “If we had any other name then we would have had to explain ourselves. Since Flipkart, Lenskart, etc, are well known, people know from our name what we are about,” Kalita says.

     

    Aasheesh Mediratta, CEO, Fashionandyou. com, takes a ‘it doesn’t matter’ line. ‘Karts’ and ‘deals’ may give short-term advantage to newbies and irritate the established ‘karts’ and ‘deals’, but what matters over time is service quality, Mediratta argues. “This can divert small share of traffic to such sites. But along with the name, it is the business model, execution and offering which make the brand difficult to be cloned or impacted,” he says.

     

    But what about cases where similar sounding names are a coincidence? Then the less-famous ‘kart’ or ‘deal’ just has to live with it. Peyush Bansal, founder of online eyewear seller Lenskart, says his company had registered the domain name in 2008, “years before Flipkart became famous”.

     

    “Were I naming my company today there’s no way I would pick the same name,” Bansal says, “but now I have no choice because our brand is well known.” This Bansal simply didn’t know that the other Bansals, running the big daddy of all ‘karts’, Flipkart, would one day make it so big.

     

    There’s a darker side to the name cloning story – straight copying and infringement. Last year, Shopclues executives were shocked to discover a site registered in Dubai that not only used Shopclues’ logo but even copied the Gurgaonbased firm’s contents.

     

    “They had completely copied the whole thing. That was copyright infringement more than anything else. They had even copied the management profile by just changing the names,” says Radhika Aggarwal, co-founder of Shopclues.

     

    Aggarwal says there are many cyber squatters in China sitting on cloned names – Shopklues and Shopcluss are among the more inventive ones. “Many times we let it go…but if there is blatant copyright infringement we make sure to send legal notices,” Aggarwal says.

     

    India’s largest fashion and accessories portal Myntra.com had a name problem, too. Its Twitter handle was stolen and then restored and on YouTube, ‘Myntra’ was taken. So, the Bangalorebased company had to settle for Myntra.com for its YouTube account. But at least, Myntra is tougher to name-clone than a kart or a deal.

     

    Source:The Economic Times

    Copyright © 2014, Bennett, Coleman & Co. Ltd. All Rights Reserved

    Licensed to republish

     

  • Humaare Neelesh Mishra ki Heartwarming Kahaani

     

    By Nilima Pathak

     

    Neelesh Mishra has the knack for coming up with out-of-the-box ideas. And in the process he breaks the stereotypes and myths propagated across cities and villages.

     

    When most artistes prefer being seen on private television channels, he has commenced a show ‘Hamara Gaon Connection‘ (Our Village Connection) on Doordarshan’s National Channel that bridges the ever-increasing gap between rural and urban India.

     

    Prior to that, when it was being felt that storytelling was a thing of the past and that there were no takers for it in the new generation, Mr Mishra introduced ‘Yaadon Ka Idiot Box‘, a radio storytelling show on 92.7 FM. In this show, he tells stories of ‘Yaad Sheher’, an imaginary city that he has created. The immensely popular show is broadcast in 35 cities across the nation.

     

    Also, when none understood the demand for a rural newspaper, he ignored convention and launched India’s first rural newspaper Gaon Connection from Uttar Pradesh, the largest state in the country.

     

    The television programme, he says, is an offshoot of his newspaper Gaon Connection, which has set standards for others to follow. Eliminating the misconception that agriculture and animal husbandry is all that the villagers are interested in, the smart weekly newspaper is an effort to document the amazing changes that are underway in rural areas – in the way people think, dress up, eat and entertain.

     

    Mr Mishra, founder and editorial director of the newspaper, says, “Mainstream newspapers devote only two per cent of its space to stories about rural India. I strongly felt the need for a professionally run rural newspaper, which impartially fills this space.

     

    “Rural India is not just about farming, purdah system and honour killings. Yes, the farmer waits for his next crop and makes plans to counter floods. The women still continue to hide behind veils and crime and caste violence prevails. But there is another side to the rural milieu. And that’s what we have cracked open.”

     

    The broadsheet features success stories, especially of young boys and girls from the villages of UP defying norms with their education. The aim of the newspaper was not to bring news to the heart of India, nor does it prophesize to change the way media views its rural markets.

     

    Mr Mishra’s mission and logic are both simple. He is striving to bring to the rural people what matters to them and the subjects that are of interest to them and fulfill their needs in the present day context.

     

    “Our dream is fierce and the way to accomplish it even more challenging. By just doing our job, we have created a tool for India’s heartland that has given birth to a movement that is propelling a change in attitudes. Gaon Connection is created by the villagers for the villagers and of the villages of the region,” he reasons.

     

    Explaining further, Mr Mishra says, “The concept was thought upon after realizing that communication through mainstream media is often city-centric. It does not connect with the substantial changes in rural areas, especially the rising literacy and aspiration levels of the younger generation.

     

    “Rural India is going through amazing growth and churn and just as with their urban counterparts, people in rural areas have evolving tastes and dress sense. They too wear denims, and are fond of noodles and momos that are sold at corner stalls. They drive the same brand of vehicles as their city counterparts.”

     

    Agreed. After all 70 per cent of India still lives in the villages. And there’s no platform or medium that focuses entirely on them. But ever since Gaon Connection made inroads into several areas, it began focusing on the problems agitating the ordinary people. It covers issues like unemployment and scarcity of agricultural inputs as much as becoming a mouthpiece of achievement stories and best practices in farming and other rural businesses.

     

    In addition, the weekly covers subjects on how women are making a difference to society with their efforts on keeping the environment clean and green and also accessing vital information regarding pregnancy and health care on their mobile phones.

     

    The readers feel that it is a serious, conscientious paper with an eye-catching design. The stories of entrepreneurship, growing businesses, shortcomings in infrastructure and local essentials are especially appreciated. Moreover, the language is conversational and friendly and appeals even to children.

     

    It made sense when staunch critics pointed out the gap between the urban and rural markets saying: “What use is it to show TV advertisements featuring bath tubs to people in the villages who do not have a bathroom in their homes?” But Mr Mishra turned the logic on its head.

     

    He claims that the purchase of washing machines in villages has increased by 200 per cent year on year. That rural India accounts for 49 per cent of motorcycle sales. “So, understandably, the next wave of growth is expected to come from India’s businesses that will help understand the changing trends and needs of rural population,” he states.

     

    Mr Mishra’s thoughts run on multiple tracks, but there’s never anything complicated. He understands the pulse of the people. Justifying the five rupees per copy price point of Gaon Connection, he says, “When people in rural belts do not hesitate spending Rs.50 to download songs on their mobiles, there is no reason why they should mind spending Rs. 5 on an informative newspaper.”

     

    He knows better. For, the young and old alike have lapped up the newspaper. The contents of the 12 pages Hindi broadsheet are a mix of social issues, food and trends and covers several facets in the form of news and features from villages across the country.

     

    Gaon Connection is also available online. Catering to a global audience, it is of interest to rural citizens residing in urban areas and also non-resident Indians who look towards and stay abreast with news and development back home.

     

    Supporting him in this cause is his father Dr Shiv Balak Mishra, a former geologist, famous for discovering 565 million-year-old fossils in Canada, plugging a hole in Charles Darwin’s theory of evolution. In 1972, he had started a school Bharatiya Grameen Vidhyalaya in a remote village in Kunaura, 160 kilometres from Lucknow.

     

    The school changed the lives of thousands of Dalit and Muslim children by providing them access to education. It helped transform mindsets of people, who for generations had remained uneducated.

     

    Gaon Connection is headquartered in Kunaura from where 50 years ago, Mr Mishra’s father would walk for about 12 kilometres to go to school. Initially, the father-son team trained young girls from villages around Lucknow to become reporters. Since they came from modest backgrounds, the school students were paid a monthly stipend.

     

    Mr Mishra, who has been working towards emancipation of the youth in the villages says, “An alarmingly large number of the youth in rural areas are forced to sit at home without jobs. The reason is simple – they are educated and can find no source of income fit enough for their skills. Most of them have studied up to intermediate and working under MGNREGA scheme of the government is below their dignity. But in cities they don’t fulfill the service requirement of even a peon.”

     

    Gaon Connection is creating white-collar employment in villages so that the educated do not rush to cities for low-paying jobs. The newspaper is being distributed across 75 districts in Uttar Pradesh, which is home to over 155 million rural population.

     

    Forty-one-year-old Mr Mishra, who grew up in Nainital and Lucknow, carries a town in his heart and likes flaunting it. While in school and college, he would sing and made quite an impression on girls. But confidence boosting came from debating. And when he began anchoring the radio show, he was sure not to sound like a voiceover artist. He narrates the story as if he is telling an acquaintance sitting on a park bench. The serious relationship stories cater to the age group of 13 to 24.

     

    He is probably the only creative professional to work across so many diverse genres. Having worked with both national and international dailies covering hard news, Mr Mishra has also pursued interests in Bollywood as a lyrics and scriptwriter.

     

    His debut song Jaadu Hai Nasha Hai for Jism (2003) was followed by another hit Kya Mujhe Pyaar Hai for Woh Lamhe (2006). So far, he has penned the lyrics for over 30 songs, including Dil Mera Muft Ka for Agent Vinod (2012) and Banjaara for Ek Tha Tiger (2012). He co-wrote the script with director Kabir Khan for the movie Ek Tha Tiger and recently completed a script for Yash Raj Films banner.

     

    The writer has gone a step ahead and published five books – ‘173 Hours in Captivity’, ‘End of the Line’, ‘Once Upon a Time Zone’, ‘The Absent State’ and ‘Neelesh Mishra ka Yaad Sheher – Volumes 1 & 2. He has edited ‘India Yatra’ and ‘Inspired India’. And co-wrote, ‘Dream Chasing’ along with his father.

     

    Quietly demonstrating that he thoroughly enjoys the process of all ventures he is involved with, Mr Mishra undoubtedly lives by the saying: ‘Kites rise against, not with the wind.’

     

    Photographs courtesy Gaon Connection

     

  • Speaker line-up announced for third edition of Social Media Week

    By A Correspondent

     

    Approaching its third edition in India and second edition in Mumbai, Social Media Week (SMW) has announced key speakers, who are set to captivate the audience this September, in Mumbai. The line-up of speakers includes social media influencers, bloggers, politicians, authors and international experts, each of whom will share their views on the domain, through presentations panel discussions, debates, workshops, and more. Some of the experts expected at the event, include Rishi Jaitly of Twitter, Vikram Menon of OgivyOne Worldwide, Anaggh Desai of 1+99 Experience Consulting, Mohandas Pai, Manipal Group, Raheel Khursheed of Twitter, Kunal Jeswani of Ogilvy & Mather India, Navdeep Suri, Ambassador to the Arab Republic of Egypt, Sean Gardner, author, co- founder of the Huffington Post “Twitter Powerhouses Series”, Jeff Bullas, a Social Media Marketing Blogger, Strategist & Speaker, Arvind Gupta, Hibernation Innovation Evangelist & The National Head of BJP’s IT Cell, Deepali Naair, CMO, Mahindra Holidays & Resorts India Limited, Prem Panicker of  Yahoo, Vasantha Kumar, Director Marekting & Communication India & South Asia, IBM, Viral Oza, MD, Nokia India Pvt. Ltd., Richard Lui, Asian-American journalist and news anchor for MSNBC and NBC News, Sanjay Tripathy, Sr.EVP Marketing, Digital & eCommerce – HDFC Life.

     

    Based on this year’s theme for SMW, ‘Social media for Social Change’, the renowned speakers will share their insights and knowledge through various sessions, including those on managing diplomacy through social media, social media and politics, building  a career in social media, and New age fight club-Social Media, Disruption & Viral.

     

    Rohit Varma, Founder & Managing Partner, R SQUARE Consulting Services Pvt Ltd, said, “­­­­­­I’m very excited to see many organization & brands from different industries coming on board to curate sessions and making it the biggest crowd-sourced festival. Look forward to the five days social media festivity. I’m quite sure the there is lot more awaiting the audience.”

     

    In addition, SMW has partnered with leading media and integrated communication agencies, including Social@Ogilvy, chlorophyll, UB, TiE Mumbai, The Express Group, The Indian Networker, Construkt festival, mXm India, PageTraffic, AVID Learning, Yellow Seed Content Solutions, Fratelli wines and Steerttalk, to organise the event in India.

     

  • What Ticks for Indian Consumers/Women – Vineet Singh Hukmani and Ameer Ismail

    Continuing with our extracts from the second edition of the MxMIndia Annual, we present contributions by Vineet Singh Hukmani and Ameer Ismail

     

    Engaging listeners intelligently

     

    By Vineet Singh Hukmani

     

    In a market where most players are more or less doing the same thing, differentiation becomes a game changer. It is with that thought process Radio One has identified a niche for itself, catering to a consumer profile in the 18+ segment. A set of consumers who are urbane, intelligent and educated listeners. About 13 million of them spread across seven metros.

     

    These are people who consume English news, they’re active on social media, are regular tweeters etc. These are the people who look for intelligent content. We engage with them with rich content in the area of national and local happenings, sport, Hollywood, business, held together by great music.

     

    And for each market, we have an understanding of our listeners and we engage with them accordingly, keeping the strategy of ‘intelligent content’ intact.

     

    In Mumbai and Delhi, we cater to the English speaking global Mumbaikar and Delhite. In Bangalore and Pune, it is the cosmopolitan, Bollywood lover who we cater to. In Ahmedabad and Kolkata, we reach out to the refined retro-listener. In Chennai, it is the cool, English speaking Chennaiite.

     

     

     

    Role of PR in establishing a brand for the youth of India

     

    By Ameer Ismail

     

    Much has been written about the youth of today. This is the age of technology that offers easy access to information and entertainment wherever you go. The youth are on the move, living fast paced lives and have many choices, living in a world that is without borders.

     

    Marketers today are faced with a different set of challenges, which is how do they reach out to this ever evolving group of individuals and seek to capture their attention. As a society, we constantly change and evolve. The media landscape itself is a complex mix of channels that today span a wide array of mediums, print, electronic and digital. A lot of what we learn and imbibe is from our environment and the media.

     

    I remember when MTV was launched in India, one saw the impact not only on music tastes but also on fashion. Today, primetime news and Arnab Goswami is the topic of conversation amongst teenagers as much as viewers of an older generation. One has to work to build relevance and work to youth in their current ecosystem. In this age, PR can play an important role in launching and establishing a brand. As a PR tool, one can use social media to start conversations and create a buzz around a brand prior to launch.

     

     

    Two years back, we went international in Mumbai and Delhi with the thought that every player was doing the same thing (playing Bollywood music). Every station sounded the same, and it still does – but we are the clear differentiators.

     

    We added premiumness to our station. We initiated intelligent conversations with our listeners and took on to social media in a big way. We have created many circles of intelligent audiences and all our efforts currently are towards amplifying these circles of intelligent audiences.

     

    We do have a lot of listenership coming from teenagers and young professionals who follow international music. Our TG, particularly in Mumbai and Delhi are aware of the latest trends in international music. And we offer them the latest and the best in international music.

     

    It’s not that we’re not doing Bollywood at all. We do Bollywood to engage our listeners, but we do it more smartly and intelligently than other players. Our RJs are different in the way they talk, what they talk and how they engage the listeners. They are more classy and far more relevant to an urban audience. Advertisers have recognised our core differentiation which is evident from the number of brands that have advertised with us in the past two years.

     

     

     

    Social networks are core to the lifespace of this group. Once the brand is ready to enter the market, traditional PR methods take over, media relations is used effectively to build awareness around the brand and the core proposition. The process of planning of a flow of information and stories to the media can sustain this awareness over a period of time.

     

    Brands such as Red Bull have appealed to this target segment by associating with the core proposition and connected with its consumer by creating the right kind of buzz. Sampling the brand at high profile events and venues automatically gave them the right association and visibility. Once the brand awareness was established, they moved on to platforms like racing, extreme sporting events etc. which have become synonymous with the brand and built a loyal customer base across the globe.

     

    Youth today, are also interested in brands that have social impact. Worldwide, there is a trend to buy products that are socially responsible and environmentally friendly. If a brand connects, this can only deepen if there is a purpose stated that resonates. The Suzlon PALS campaign started out as an advertising campaign but got vast credibility through PR and finally over a million sign-ups online in less than a three-month window.

     

     

     

     

    Tuesday, September 2:  Ritu Dhawan and Rajiv Dingra

     

  • Edelman strengthens strategic leadership positions in Mumbai and Delhi

    By A Correspondent

     

    Bhavna Jagtiani
    Bonny Lawrie

    Edelman has announced two additions to its leadership team in India. Bhavna Jagtiani has rejoined the agency as Director – West while Bonny Lawrie has joined from Edelman Middle East, in the newly created role as Deputy General Manager of the Delhi NCR office.

     

    An experienced brand marketer, Bhavna returns to Edelman India after two years in the Edelman Hong Kong office, where she co-led the consumer practice. Bhavna will now be responsible for managing and growing the Edelman business in West India, including the offices in Mumbai, Pune and Ahmedabad.  She will be based out of Mumbai and will report to Rakesh Thukral, Chief Operating Officer, Edelman India.

     

    Bonny will lead some of Edelman India’s largest clients, most notably Microsoft and Shell. She brings with her more than 11 years of experience in communications and marketing across Australia, the United Kingdom, Europe and most recently, the Middle East. She will be based out of New Delhi and will report to Varghese Cherian, General Manager North & East, Edelman India and Technology Lead – SAMEA.

     

    Rakesh Thukral, Chief Operating Officer, Edelman India, commented, “These strategic additions to our team will further strengthen our leadership in India and help drive business growth. With their multi-market experience, Bhavna and Bonny are well-positioned to ensure success in our client work, learning for our teams and growth for Edelman. Bhavna’s return to Edelman India will provide further impetus to our West operations; and Bonny’s experience will contribute to further expansion of our fastest growing office in India.”

     

  • Jabong ups ante, to launch instant refunds for cash-on-delivery returns

    By Rasul Bailay

     

    First, India’s fledgling ecommerce companies pioneered the concept of cash-on-delivery (COD) to woo markets. Now, Jabong.com is adding a new chapter to the COD process: its delivery person will come with wads of currency notes to instantly pay back customers whenever they want to return a packet.

     

    Late refunds irked COD buyers

    Starting this week, Jabong will begin giving COD customers in Delhi instant cash at their doorstep even as the delivery guys pick up return packets. In the coming months, Jabong plans to take this initiative across the country. It was the COD system that helped ecommerce companies gain major traction in a country dominated by traditional retailing values.

     

    But COD consumers started complaining that whenever they wanted to return a product, it often took them long to get their money back. “Customers started complaining that while they pay immediately for products, they had to wait for weeks for refund. They complained that it wasn’t fair,” says Vijay Ghadge, COO of logistics firm Gojavas, which will be managing the cash payments for Jabong.

     

    Gojavas has been testing its instant cash payment system – called GoRupiah – in Delhi for four months and now says it is ready to actually roll it out starting in the Capital. The company has already formed a reverse-logistics team of around 250. Gojavas says Jabong, after clearing a refund, will transfer money into a separate account of Gojavas and the delivery company will pay the consumer.

     

    Online retailers have pampered Indian consumers with initiatives such as COD and try-and-buy, among others, to gain business in a country fraught with challenges for the ecommerce industry. Currently, COD forms the lion’s share of ecommerce transactions.

     

    Source:The Economic Times

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