Category: Digital

  • E-commerce brands Myntra, HomeShop18 and Ebay top in overall social engagement with consumers.

    By A Correspondent

     

    Social media agency WATConsult has released a report on the social health of e-commerce brands in India at the 3rd WATSummit. The report extensively tracks the social media sentiments of eight leading e-commerce brands, Flipkart.com, Inkfruit.com, HomeShop18.com, Jabong.com, Myntra.com, Snapdeal.com, Yebhi.com and Ebay.in.

     

    Based on the multiple scoring parameters of the analysis, Myntra.com, HomeShop18.com and Ebay.in come forward as the scorers among the top 8 e-commerce players in the industry. The report analyses the social media and online trends of the e-commerce portals on parameters like Social Reach, Engagement, Growth, Response Time, Content Type and Audience Quality. The report also analyses the share of voice, brand sentiment, online reputation, source and keywords for each player in the online space.

     

     

    Snapdeal.com, Homeshop18.com and Myntra.com are e-commerce players with faster growing base on Facebook and Twitter. However Ebay India boasts of the highest engagement on Facebook and Twitter followed by Homeshop18.com and Myntra.com.

     

    Homeshop18.com tops the chart as e-commerce player with the highest YouTube growth but Yehbi.com has the highest YouTube engagement.

     

    The top three players with high overall social media engagement are Myntra.com, Ebay India and Yebhi.com.

     

    Homeshop18.com is the brand with the fastest response time on Facebook and Twitter. The top 3 players with high overall response time are Homeshop18.com followed by Myntra.com and Flipkart.com.

     

    From an overall e-commerce industry perspective negative sentiment stands at a 48 percent as against the positive sentiment of 13 percent. The rest of the conversations of 38 percent were found neutral. Jabong.com has managed to sustain the top position for neutral and positive sentiment while Flipkart.com on the other hand has the highest neutral conversations of 64 percent to its credit.

     

    While comparing the social image of brands on Facebook, Myntra.com is a brand with least negative and maximum positive conversations.

     

    Only 16 percent of the products ordered from an ecommerce player were received on time. Delay in delivery still is a big concern for all players in this industry.

     

    The report also gives a closer look at the posting activity on leading platforms like Facebook and Twitter. While Tuesdays and Thursdays are the most active days on Facebook, Mondays and Fridays dominated twitter with the maximum tweets. Surprisingly, social media activity on weekends on both platforms reduced as compared the activity on weekends.

     

     

    In terms of engagement, the top three brands on both Facebook and Twitter are Ebay India, Homeshp18.com and Myntra.com.

     

     

    Commenting on the analysis, Rajiv Dingra, Founder & CEO, WATConsult said, “Crores of rupees are spent regularly by e-commerce brands to acquire new customers, but who are the champions who have managed to engage with their consumers consistently and coherently? Our report highlights the activities carried out by these eight leading ecommerce players on various online platforms and seeks to identify trends related to the digital marketing of these brands.”

     

  • Jewellery e-tailing registers 117% Y-o-Y growth

    By A Correspondent

     

    According to the Internet Economy Watch Report for February 2013, released by the Internet & Mobile Association of India (IAMAI), the jewellery segment clocked a 117 percent y-o-y growth when compared with the numbers of corresponding month last year in the e-tailing category. Branded Apparel category recorded 59 percent y-o-y growth with 6.73 million user visits in February 2013 as compared to 4.24 million hits in the corresponding period last year. The footwear and designer label segment registered a y-o-y growth of 23 percent and 13 percent respectively when compared with the number of online user hits from last year.

     

    Data captured from prominent e-tailing sites reveals a significant y-o-y growth of 39 percent in online user visit to mobile phone segment with 5.41 million hits in February 2013 as compared to 3.90 million in February 2012.  Online user visit for books which witnessed 2.46 million hits in February 2012 declined to 2.41 million in February 2013.

     

    While irctc.com registered 9 percent y-o-y growth in the e-ticketing segment, air tickets booked online in February 2013 were 0.95 million as compared to 0.91 million in February 2012, a 5 percent y-o-y growth. The monthly tracker reveals that the number of resume uploads has gone up to 1.09 million in February 2013 from 0.76 million in February 2012, whereas, the number of profile uploads on matrimonial websites has witnessed a significant y-o-y growth of 78 percent in February 2013. Profile uploads on matrimonial sites is 1.02 million in February 2013 as compared to 0.57 million in the corresponding month last year.

     

  • Ogilvy campaign to help create awareness about Smile!

    By A Correspondent

     

    Operation Smile India has teamed up with Ogilvy India and the Rajasthan Royals, to launch a very simple, yet revolutionary online campaign, using the power of social media to drive social change.  The campaign is – Tweet : #CleftToSmile, and it aims to create awareness around cleft deformity and available medical solutions, propel cognizance of the issue and generate funds for surgery and treatment of cleft patients across India.

     

    Through the logo and the campaign that Ogilvy has developed, people will now have an easy way to express support for the cause, a logo for the cause and symbol of what Operation Smile does every day. The goal is to reach 1 million tweets by April 30 in the weeks around World Health Day, a time when corporations, foundations and policy-makers are listening hard.

     

     

    Piyush Pandey

    Piyush Pandey, Executive Chairman and Creative Director, Ogilvy & Mather South Asia said, “A smile is the most beautiful thing on a human being’s face. It is unfortunate at times that some children are deprived of it for no fault of theirs. It is our endeavour to make as many smiles come back to make the world a beautiful place. At O&M we are committed to do everything that we can to help Operation Smile India make a difference. Keep smiling!”

     

    To support this cause and help the NGO achieve the target of 1 million tweets, one simply tweets {to:} #CleftoSmile. A live counter at www.CleftToSmile.com will be keeping track and give updates on the progress of the campaign. Besides Twitter, Facebook, YouTube and other platforms will also be utilized by sharing the campaign video.

     

    Ranjit Barthakur, Chairman, Operation Smile India said, “One in 700 children in India is born with cleft deformity every day. While the world is battling with ailments such as AIDS and cancer, cleft deformity is among the most serious birth defects in the world. Lack of awareness has resulted in many children being deprived of a dignified life. Operation Smile India has achieved significant success in states like Karnataka, Gujarat, Assam and is launching a new Comprehensive Cleft Care Center in Jaipur in partnership with the Shri Santokba Durlabhji Memorial Hospital and the Rajasthan Royals by the end of this month…. but with over 1 million still untreated due to lack of resources, we need all the support we can get. We are looking forward to receiving significant support for this campaign and hoping to move a step closer to our goal of ‘Cleft-free’ India.”

     

    Raghu Iyer, CEO of Rajasthan Royals, said, “We are truly honoured and humbled to be associated with Operation Smile and the #CleftToSmile initiative . As part of this association with Operation Smile and Shri Santokba Durlabhji Memorial Hospital, we are setting up a cleft-care center for surgery and post-operative care.”

     

    Shilpa Shetty, co-owner of Rajasthan Royals, said, “The work being done by Operation Smile is truly path-breaking. As a mother I can say that there is nothing more priceless than your child’s smile. We, at Rajasthan Royals, are indeed privileged to have joined hands with Operation Smile to help bring smiles to millions of children. #CleftToSmile is a wonderful initiative and truly demonstrates the power of the digital medium.”

     

    Globally, celebrities like Mariah Carey, Jessica Simpson, Eric Winter and Victoria Jackson are brand ambassadors of Operation Smile.

     

  • Venugopal Bhamidipati joins Ormax as Insights Head

    By A Correspondent

     

    Media insights firm Ormax Media has strengthened its research team to meet the growing needs of the business. Venugopal Bhamidipati has joined the firm as ‘Insights Head – Print, Radio & Branded Entertainment’.

     

    Mr Venugopal comes with six years of research industry experience, having worked with IMRB International, Nielsen and Hansa Research Group. In his last assignment, he worked as Strategic Planning Director at Publicis Capital. He will be based out of Mumbai and will be reporting into Ormax Media’s CEO Shailesh Kapoor.

     

    Speaking about Mr Venugopal’s appointment, Mr Kapoor said, “Our print and radio work has seen significant growth over the last two years. In the area of branded entertainment, we have been doing extensive work on evaluating the effectiveness of sponsorships and media associations for brand and their media agencies. With Venugopal’s diverse experience, we are ready to tap the true potential of these domains.”

     

    Speaking about his new assignment, Mr Venugopal said, “Ormax Media offers the best of both the worlds, consumer insights and media expertise. I look forward to working with the team at Ormax in these exciting times for the media & entertainment industry.”

     

    Ormax Media is conducting Ormax Trac20, the biggest syndicated research for IPL sponsorships evaluation this year, as a part of their branded entertainment initiatives.

     

     

  • MyUniverse, moneycontrol.com offer personal finance management platform

    By A Correspondent

     

    Aditya Birla Money MyUniverse and moneycontrol.com have announced their strategic alliance to offer a state-of-the-art money management service to the customers of moneycontrol.com.

     

    While Aditya Birla Money MyUniverse will get access to moneycontrol.com’s existing 1.9 million portfolio users, moneycontrol.com will get access to MyUniverse’s money management platform, giving its customers a complete and automated way of managing their finances. Through this alliance, the users of moneycontrol.com will now get a complete view of all their finances. This alliance additionally will also enable moneycontrol.com portfolio users to do their expense analysis from Aditya Birla Money MyUniverse and get portfolio advices powered by Aditya Birla Money Mart.

     

    On the occasion, Sudhakar Ramasubramanian, CEO – Aditya Birla Money Mart & MD – Aditya Birla Money, said, “We are happy to be associated with moneycontrol.com, India’s leading financial portal. This exclusive alliance is our step forward to meet the growing need of Personal Finance Management in India. Through this opportunity we extend our services in making money management comprehensive and automated for all moneycontrol.com users.”

     

    Lakshmi Narasimhan, CEO, Web18, said, “We have been constantly endeavouring to offer innovative and convenient services to our users. Our partnership with Aditya Birla Money MyUniverse marks the beginning of a relationship between two leading online business platforms whose focus is to make money management simpler, better organized and convenient to the users. We are sure that our existing and new users will rapidly adopt this platform.”

     

  • HomeShop18 celebrates 5th anniversary

    By A Correspondent

     

    HomeShop18, the 24-hour home shopping channel from the Network18 group, is celebrating five years of existence. Started in 2008, HomeShop18 boasts of reaching out to more than 17 million households across the country.

     

    Commenting on the, Sundeep Malhotra, Founder and CEO, HomeShop18, said “HomeShop18 was started as a mere concept with a belief that electronic shopping will offer a transformational experience and enrich the lives of millions of consumers in India. In these five years, we have been able to successfully establish the virtual retail industry and HomeShop18 is perceived as the largest and most trusted shopping provider in the country.”

     

    To mark its fifth anniversary, HomeShop18 has announced a promotional offer titled ‘Shopping Shaan Se’. Starting April 5 through May 5, 2013, there will be five daily prizes which will include a gold coin, a mobilephone, a watch, a hand blender and a gift voucher worth Rs 1000. In addition, there’s one Honda City and  four Maruti Altos cars to be won in this month-long celebration.

  • R Sridhar to launch iPhone/iPad app to help get ideas

    By A Correspondent

     

    Former Ogilvy honcho R Sridhar, now a popular Business Innovation Coach, is working on an iPhone and iPad application that will help generate ideas at all times.

     

    “The beta version will be ready by next month,” Mr Sridhar said, adding the app will “help people get ideas anytime, anywhere… no more mental blocks, no more frustrations.” And how will that happen? “It will tickle your brain and help you think differently.”

     

    The app will be available from next month at a small price. “I will fix the final price soon. It is an affordable price. What is more 5% of the sales revenue will go to a foundation to help build creative thinking and problem solving skills in young kids,” Mr Sridhar said.

     

    Mr Sridhar has spent a little over 25 years at Ogilvy (1975-2000) where he has held various positions: Principal Consultant – Ogilvy Consulting, Director – Integrated Marketing Communication, Director – Head of Ogilvy Mumbai, President – O&M Direct, Chairman, Ogilvy & Mather Direct (Ogilvy One) and Vice President, Ogilvy & Mather, Bengaluru.

     

    Those interested can mail Mr Sridhar at vijisri@ideasrs.com and he will send an advance intimation when it will be available at the app store.

     

    Also Read:  How to get ideas (& climb the corp ladder)

     

     

  • Rediff.com announces enhancements to News App Service

    By A Correspondent

     

    Rediff.com, online provider of news, information, communication, entertainment and shopping services, has announced enhancements to its Rediff News App service, which will now bring news from over 30,000 Indian and International sources to users for free just by downloading the Rediff news app.

     

    Apart from the latest news on Rediff.com, this new app from Rediff also aggregates news from top news sources such as Reuters, The New York Times, Washington Post, The Times of India, The Economic Times, and The Hindu, among others.

     

    Ajit Balakrishnan, Chairman and CEO, Rediff.com said, “The Indian mobile internet user base is expected to grow exponentially on the back of initiatives by the Government of India and leading Indian telecom service providers. Our launch of the Rediff News app that can work on almost all mobile phones provides users with better access to worldwide news and enhances search functionality. This is part of our continued strategy of enhancing our offerings to improve the Rediff user experience and positions Rediff to take advantage of future growth opportunities.”

     

    Rediff has enabled multiple versions of the app for mobile devices ranging from latest versions of iOS, BlackBerry, Windows 8, and Android, to feature phones using the classical Java and Symbian operating systems. Each version is designed to provide the best user experience on the respective operating system and provides aggregated news content from multiple sources.

     

    The contemporary tiled interface design, displays the latest news with images and a short description across popular categories such as Top News, World, Business, Sports, Cricket, and Entertainment. A user can tap on an image to get a summary of the news and a further tap takes him/her to the full article on the original news source. The easy-to-use search function enables users to search for news on any topic of interest and provides the ability to change the default manual setting to refresh the content at a frequency of their choice. The ‘Also read’ feature helps users discover more news as they browse related content. The app provides an offline access to previously downloaded news content even when the user is not connected to the internet, providing each user with a unique and differentiated news search and viewing experience.

     

  • Social Access: Towards an equitable society

    On occasion of Launch of Social Access (Frm L to R) Abhilash Tomy, Lynn de Souza, Meenakshi Menon, Mark Inglis, Sarah Wilson (In sitting position) with children

     

    By Ritu Midha

     

    The launch of an organization or initiative is usually an event one dresses up for. So it was a surprise to see Meenakshi Menon at the Radio Club yesterday afternoon, abseiling. The occasion: The launch of Social Access, and the message, “bee the change”.

     

    Lynn de Souza
    Meenakshi Menon

    Social Access is an outcome of shared passion of two power media women: Lynn de Souza and Meenakshi Menon. The organization is being launched with the key objective “to use strategic communication and creative ideas” to re-orient society towards social sector by building channels among the four key players: NGOs, corporates, government bodies and society.

     

    The Social Access logo is bulb-shaped , created with the thought that “illumination is required to dispel darkness”. The organisation, say its founders, is inspired by the bee, and it symbolizes team work, acitivity, creativity and buzz. “Bee the change” is the Social Access tagline.

     

    States Ms Menon, “Our anthem is: Let’s do things because they must be done, and because we can do them.” It is based on a message from Lt Cdr Abhilash Tomy, the first Indian to circumvent the ocean solo, nonstop.

     

    She adds, “India has 4 percent of the world’s billionaires; however, when it comes to the giving index it stands 91st in an index of 153 nations. The total value of donations given in our country in 11-12 fiscal is Rs 5000 crore, which is a smaller amount than the brand value of a single brand, Parle G.”

     

    ‘Attitude overcomes limitations’
    The launch of Social Access was different, interesting and succeeded in driving home the message it set out to send. It was initiated with a few interesting activities: abseiling (under Sarah Wilson’s guidance), sailing with the kids, and cycling. 

    It was not only the two stakeholders in the organisation who interacted with the audience, but also LT Cdr Abhilash Tomy (the first Indian to circumnavigate the oceans solo, nonstop and assisted), Mark Inglis (the only double amputee in the world to scale Mount Everest & a Para Olympic silver medallist in cycling), Sarah Wilson (cancer and avalanche survivor engaged in teaching young women how to overcome fears through a riveting abseiling exercise.)

     

    Talking about his amputation and further victories in cycling and mountaineering Inglis stated, ‘To be the change one needs to remove limitations, and to overcome limitations you need to be a change maker, and that is what Social Access sets out to do.” He further stated, “Innovation, passion and commitment are equally important to achieve what you set out to achieve but the key thing is the attitude – attitude overcomes limitations.”

     

    An audio-visual took the audience through Tomy’s sailing experience. His beautiful lines about his adventure, sum up the journey of life in a way, “Sun shone and showed the path. Winds tested us, loved us, and egged us on. Waves sometimes angry and playful, and sometimes calming. We made lots of friends in the way. Every day added a new meaning to life.” His thoughts and ideas have been an inspiration for Social Access as it took shape.

     

    Interestingly, the entire event was put together without too much expense. Radio Mirchi was the key partner – they organised a contest on the radio for the event, helped with the venue and broadcast the event live. Other media major involved was National Geographic. Catalyst was the event partner.

     

    The organisation seeks to be the connect between the NGOs and organisations that can help them. Also, on the cards are communication solutions. As Ms de Souza says, “The intent is to provide the best solution – creative or otherwise, to the NGOs, depending upon their requirement.”

     

    Social Access has tied up with iVolunteer for easy facilitation of volunteers.

     

    The organization believes that it is about time Indians learnt to care and share more. Though impressed by the concept, one can’t help but wonder if India is ready for this kind of an initiative. States Lynn de Souza, “Of course it is ready. Many things are happening now…. Social media has stepped up awareness, charity and causes have found a voice. Corporations have realized that brand value goes up if you contribute to social causes. Society is more conscious now – and so are the government and local bodies. Media too is contributing. Another key thing is that awareness among youth is increasing, and they are coming forward.”

     

    The use of social media for raising awareness and mobilising people is one of the key areas Social Access intends focusing on. States Ms Menon, “Social media is giving voice to the dumb. We can use the power of media to help ideas travel across cultures, consumers, corporates, government bodies and more.”

     

    But will it really help in mobilizing people to get involved? Ms Menon and Ms de Souza believe that one cannot undermine the power of social media when it comes to mobilizing support for social causes. States Ms de Souza, “Social media will no doubt play a very important role in mobilising people. While social media per say has grown in the range of 90 percent, its usage for non-commercial purposes has increased close 190 percent.”

     

    The plan is not to make it a close-fisted organisation with a handful of employees. Anyone passionate about social causes can be involved . States Ms Menon, “It will be an open architecture society where anyone can contribute. We are building a community and providing a platform. Anybody can become a part of it.”

     

    Social Access has a two-pronged role – to get the corporates and other able organizations to support NGOs, and to get people to contribute in a myriad different ways. Concludes Ms de Souza, “We are focused on share of heart and mind, we are not looking at share of wallet. Our basic philosophy is that of equality. Everything must lead to an equitable society.”

     

  • Heineken leverages UEFA Champions League to build connect with consumers

    By A Correspondent

     

    As some of the best football teams in the world battle it out for the UEFA Champions League trophy, Heineken in India celebrated its association as global partner with the prestigious league. The occasion marked the announcement of the ‘Heineken Social Reporter’ who will fly to London and report on the UEFA Champions League final for the Heineken social media channels in India.

     

    The winner, Akhil Shah from Mumbai, was selected from over 400 applicants received on the brand’s Facebook app. Applicants went through a three-stage selection process both online and offline, that assessed their football knowledge and passion, apart from other softer attributes and personality traits.

     

    Heineken also unveiled its plans for leveraging its global sponsorship of the UEFA Champions League, as it does so for the first time in India. As part of the Global Campaign titled ‘The Road to the Final’, Heineken in India is activating the campaign via digital and on-ground channels.

     

    Samar Singh Sheikhawat

    Speaking at the event, Samar Singh Sheikhawat, Senior Vice-President Marketing, United Breweries Limited said, “Heineken has been associated with the UEFA Champions League for seven years now. Given the growing fan following that European football now enjoys in India, we decided to leverage our global partnership in India for the first time this year with a multi-pronged activation programme. We expect the campaign to make the brand more salient and desirable among young Indian consumers by leveraging a sport that they are increasingly relating to favourably.”

     

  • Shaadi.com strikes a match with Havas for media

    By A Correspondent

     

    In what could be a swayamvar of sorts, Havas Media won the media mandate for Shaadi.com in a multi-agency pitch. The account will be handled by the agency’s Mumbai office.

     

    Gourav Rakshit, Chief Operating Officer, Shaadi.com said, “Shaadi.com is a pioneer in the online matrimonial space and is unanimously recognized as the world largest online matrimonial service. We were seeking a partner who not just understood what we do and how we do it, but also why we do it. In Havas Media we found a partner who reciprocated our needs with efficient ideas that positively reflect their understanding of the category and the brand. We believe they will significantly contribute to the growth of the brand in the future.”

     

    Anita Nayyar
    Mohit Joshi

    On the win, Anita Nayyar, CEO Havas Media Group, India and South Asia explained, “It is our endeavour to bring customised business solutions to our client brands and category taking from a deep understanding of people insights and analysis coupled with innovation. We are glad Shaadi thinks the same of us and look forward to working on the account.”

     

    “It has been an interesting year so far with a series of wins and Havas is indeed geared for the future of brand challenges to deliver insightful and meaningful brand solutions,” said Mohit Joshi, Managing Director, Havas Media India.

     

  • IAA launches webinar series, Google’s Rajan Anandan to address inaugural session on April 25

    By A Correspondent

     

    The International Association of Advertisers (India Chapter) has announced its next interesting initiative – the Face 2 Face series with the theme ‘World Goes Digital’.*

     

    Srinivasan Swamy

    Speaking on the new initiative, Srinivasan K Swamy, President, IAA India Chapter, said, “With digital media gaining prominence, an increasing number of advertisers are reaching out to consumers via the internet and mobile platforms. However, there is still a fair deal of inertia when it comes to embracing the interactive world. With the Face 2 Face webinar series, we hope to connect professional marketers and agencies with trends, ideas, strategies and success stories from the digital frontier.”

     

     

     

    Abhishek Karnani

    Abhishek Karnani, Director, Free Press Journal and Manish Advani, Head, Marketing & Public Relations, Mahindra Special Services Group, are co-chairing this IAA webinar series. “Our attempt is to build a platform where professionals can share knowledge and experience on the digital medium. The interface will allow a live interaction with each of the experts we will bring to the series,” said Mr Karnani.

     

    “We are using the Google Hangout platform for the interaction. And coincidentally, we have Mr Rajan Anandan, Managing Director, Google India, in our inaugural session on Wednesday, April 25 at 3pm,” said Mr Advani.

     

    In the last few months, the International Association of Advertisers (India Chapter) has conducted a series of activities – the IAA Leadership Awards, a unique Gender Sensitization Seminar, the IAA Olive Crown Awards, and the monthly “IAA Debates” on topical issues concerning the industry.

     

    *Disclosure: MxMIndia is partnering this IAA initiative