Category: SANJEEV KOTNALA

  • Sanjeev Kotnala: Stop Blaming So-Real-Mar(ke)tin(g)

    By Sanjeev Kotnala

     

    June 27 1987 is the day advertising started its metamorphosis. Or so people would like you to believe. That day, Martin Sorrell with a confidence that only he understood made the successful hostile takeover of J Water Thompson (JWT). Most likely, he was unsure of the destination or the choices he will have to make on the way. He is equally an instigator and victim of the changes that shaped business in last 30 years.

    Today, with JWT, Ogilvy and Mather, GroupM, Grey, Young and Rubicam, Kantar and others, WPP is a $16.7 billion revenue group. So, go ahead and blame the leader. Truth is none of us had the same wisdom, insight or confidence. None of us were willing to be adventurous like him. We are moving with the crowd. I know the situation was not India-centric and there were many forces at work. However, I also know, there was never any resistance to the changes that defined business.

    It’s easy to blame others for your situation. It’s much more productive to search your own past and find what caused your fault. It is so true.

    We refer to advertising as an ‘industry’. It is our way to show respect to something that is nearly 50,000 core in size and employ many people unfit to do anything else. Anyone can get in this business.

    We keep pleading for adherence to rules and norms with hardly anyone listening. We are democratically inclined, data-driven and client-directed in our approach. Calling our work as science or art is an understatement of sarcasm.

    We are the perpetually in flux highly adaptive bunch of people. We have demonstrated it time and again from creative to media selection to activation and more.

    I presume idea is the core of our business. Belief that idea can come from anywhere and anyone, including the peon is highly appreciated. It shows humility and transparency. It was highly applauded. The client has no objection to such a self-defeatist thought. This was the birth of unsaid designations like ‘Marketing director and head creative communicator’.

    The insight mining agency immediately understood the shift in their audience number one. Taking the new lifeline it started appreciating the client’s creative interjections. The relationship was now dependent on their understanding the client in person and not necessarily the brand in the real world.

    The creative product suffered and yet in places of sinful deliberations, it even got awarded.

    The weapon of ideation was trashed and elevated at the same time. Creative hotshops, many of them strategically unstable flourished. The clients were reminded that strategy was anyway their baby, and now they could be creative too. No one in the business told the client that they knew more about the product and markets, and we never interfered in it. Similarly, if the client hired the agency and believed they are good, could they mind their own business when it came to developing an idea or a campaign. I know it doesn’t happen, but I know of instances when this did happen, and the client welcomed the thought.

    We did not cut cost until it was forced on us. We were going great with that 15% revenue model. People were passionate for higher media plans and exposures. Client servicing was still the king. And then fragmentation happened. Someone blinked for the first time and no one took notice. It was the innovative retainership approach a tool to hedge against media expenditure uncertainty and loaded to give stability to agency business. The story of Bhasmasura was repeated again though in a different context.

    Suddenly, the tap was drier than the need. Talent accustomed to be celebrated found that the business does not pay that well. Undoubtedly, mediocrity became the next benchmark.

    Like other respected professions, there was no barrier. Anybody could start a business or join the profession. The industry did not work with education institutes to get the right crop. Anyway, the premier schools of management and idea were getting beyond their reach. And none of us took notice of it.

    Everyone, other than few self-respecting mad men, was pitching. The size no longer mattered. The industry could not draw rules or norms. It remained busy in internal oneupmanship. The client became the god in the category. The industry bodies remained glued to their restricted constrained memorandum and no one bothered. And we are still playing catching up. There is no single source on all agencies, work and talent. There are no norms for calling for pitch. There are no templates that the bodies recommend. There are no penalties for misappropriation of the biggest treasure, idea hunting continues.

    Oh, the industry always chased the next wave and has hardly been riding the wave. This lag is evident across mediums and brands. Digital and outdoor possibility is a classic example of it.

    There is no fun in working within the agency. No, don’t think it has much to do with data-driven attitude. Primarily, the fun was in a lot more pressurised chasing of dreams and experiences. It was always about the environment and people. Technology has taken a lot of charm out of it, and we forgot to reinvent ourselves.

    The business is completely commodities. Cost/ price/ commission is the new grammar. Idea/ people/ talent and teams have taken a backseat. They are not partner, advisor, consultant but dignified vendors. It is procured and no longer appointed. The commission to retainership with no correlation to the size and shape of the business or the ideas and their results has hurt business more than anything else.

    Hypothetically, if there was an industry-defined norm for the cost of business flattening the price equation, it would have rejuvenated the debate on talent and people, what the business should have been about.

    The agencies are more of tailors, you tell them how you want your trousers. Unfortunately, they will never be like doctors who prescribe a solution and approach.

    It is likely that the industry will have to look up to wonderman Sorrell as the lighthouse in the rough weather. He has been right many times over. Hence has the right to be right.

    The future of advertising look’s dark and lacks respect. The data-driven deep insights best understood at AI level may become the starting point of campaigns or connectivity triggers between the brand and the consumer. If the industry believes in itself and ensures human-oriented insight-interpretation-creative leap will be the foundation of all the work, it may still have a window to crawl through. I hope it does.

    This article took birth while reading Anwar Alikhan’s ‘The day advertising industry changed’ published in Mint on June 27, 2017.

     

  • Sanjeev Kotnala: Account loss ka Gum Tum Kya Jaano

    By Sanjeev Kotnala

     

    It feels bad. It feels stupid.

    It is de-motivating, and you are left wondering what went wrong.

    When the brand moves in advertising business, it breaks many hearts and in some case careers.

    That is not even half the story.

    It is nothing new.
    It is part of life, and it happens to the best of us.

    It does not matter who were the people on the account.

    It does not matter which agency was handling the account.

    What is a career in advertising, if it is not filled with pitches won and lost?

    However, it is not so simple.

    It is painful for the concerned, and the winner celebrates in quietly with a smirk on his face. The heart fears unimaginable tenure and the mind over-ride it with fake confidence.

    The team is changed, and they are ready to redefine the business. They have no idea of the sacrosanct line that they must never cross.

    It is okay when one loses an account because of inaction or because of some global alignment. At least, there is some fallback. There is someone else to blame. There is not much to do. What happens when you have cited the change a long time back?

    Tsunami was sure to hit the beach. You knew it was around the corner, and yet you could only wait.

    Everyday you walked those lanes and entered the lift; you knew it could be the last day on that account. Nevertheless, you never show it.

    What happens when the client is a long-standing client. And the relationship is a perfect example for rest of the industry. Where like Jai and Viru, the client and the agency enjoyed a position of mutual respect and credit.  What happens when it was the brand where the agency purposefully paused in their credential to draw your attention?

    What happens if that is brand that many stalwarts have cut their teeth in advertising? What happens when you have the onus of keeping the new love fresh to beat the old records?

    What happens when the world trains their eyes on the winner. They are expected to weave the magic. Some ex-industry people now expect the winners at least to build the brand for future.  Does that give the relationship the sleepless night?

    What happens when the category needs redefinition and the client wants to play safe and still chase the dwindling interest.

    What happens when everyone willingly looks the other way? People that talk of rejection fee and selective pitching; pitch their tent for the business. The gut feeler’s deep dives for the pearl of insights and in absence even manufacture few credible ones.

    What happens when the client fails to realise the obvious. They fail to see how it can be uncomplicated and still be right. Definitely, this is the period when the client stands insulated in its self-made cocoons. When the client loses the passion to redefine, and the agencies become the scapegoats.

    What happens when it was the pain-in-the-ass sadistic client who paid the ever-expanding bills of the agency and shot abroad for the films?

    What happens when just before you heard the news, you had the best idea pop in your head that made you see Elephants, Loins and few lotuses?

    All for that adrenaline pushing nod from the man on the business.

    Sometime it is seen as people centric confidence. Big teams and brands cannot be so fickle said the wise cowboy to me. And that seems logical.

    Both the sides of client-agency business get together. They look at the blank walls and ask simple questions. They know there are no valid answers. Answers to soothe their injured egos or explain the episode.

    The brand motorbike riding white-haired baba raises his thick eyebrows to ask and tells; you don’t need a B-school education to build brands. Just a healthy curiosity in human being is all we need to answer the five common sense questions every brand has to answer. One way or the other, he adds on the screen.

    The only way forward is to close the book. Take the learning. Start writing the new chapter.

     

    The above is possible with rich contribution from the gang of experts who have ideas, solution and divergent point-of-view on everything. 

     

  • Sanjeev Kotnala: Life on a technology leash and being on call 24×7

    By Sanjeev Kotnala

     

    I am sure we all vote YES for flexible timing. I also would bet most of us have experienced remote working. Yes, thrive on such a technology marvel and dream of the constraint-free life unveiling before the new generation. We are blinded by the advantages to miss the twin-edged swords of technology. It is relentlessly creating a new orthodox of information flooded, non-social, completely leashed and freely caged social animal.

    All people above 45 years of age, remember the good ol’ days. Until 1994 and for a few more years, before mobile penetrated masses and became a necessity, life was a lot different. Home connections were limited. The PP number (where to contact in case of emergency) shared was mostly of the landlord or a friendly neighbourly uncle/aunt who tolerated such calls. However, once leaving office on Friday evening (yes, the five-day week had started) one was literally free until Monday office hours. There was the advantage of being unconnected as you went out of your way to connect with people who mattered in your life.

    There were no phones to trace and no laptops to carry the library of files. Yes, no deep browsing of videos that hardly add anything to our lives. Yes, we engage friends we won’t tolerate in real life over long textual conversation over devices.

    There are advantages that may over-ride the disadvantages. However, I have a question to ask. Do You Really Enjoy Being On The Leash, always remaining contactable and easily disturbed in line of duty?

    Life in the 1980s and early ’90s was a lot more understated but definitely more fun.

    I know it excites you. The confidence that someone and anyone can connect with you in milliseconds gives you a new high. Communication is so easy. You do not have to travel discuss. Visual and films fly unconnected and land in virtual cloud boxes to be retrieved later. You are updated by people you don’t know. Free services are available, and you feel a new freedom. You are unsure if you should believe what keeps dropping uninvited in your virtual boxes and connects.

    You Are At The Verge Of Losing Complete Control On Your Privacy. And ‘you are loving it’, enjoying living in the pseudo world of continuity and conformity. The Leash knows it.

    It is not that only people with Skype, iPhones and higher-end programmes or gadgets are connected for work. Basic work has minimal requirement. E-mails, Whatsapp and omnipresent Facebook are there to do the job. Video, sound, text and files move unrestricted.

    We have so many contacts and friends, that we have stopped counting them. We mute the undesirable at the touch of a screen. We are lonelier than we ever were. It is an expected outcome of over dependence on binary coded unconnected fast communication. The joy of discovery or newness is a faked behavior selectively expressed in emoji’s.

    Remote working from a non-central designated place (office) is known to spread happiness. It is researched to prove that it leads to increased productivity. It is enough to satiate our fantasy of control, ability to work from anywhere not necessarily anytime.

    I am not sure if these fantasies have taken new shapes with deliberate enhanced un-connectivity guarantying mega breaths of complete existence.

    The technical leash has of course helped you maintain work-life balance. You can comfortably be nearer to your support groups whenever desired. The technology comes to rescue whenever connectivity needs get fired.

    Unfortunately, we have been misguided. Work-Life balance is not what technology can create. It is a result of your intent, capabilities, demand and confidence.

    I someday want to re-construct the imagery I have lost. It is the time when the fields of information gigabytes were not irrigated by the easy availability, accessibility and affordability of data. Trust me, life was not overloaded by ‘nice to know’ but ‘need to know knowledge’.

    Today, my family members and I are hungrily guzzling data. There is an upgraded 250GB of high-speed broadband data per month. Like everyone else we have been upgrading on consumption. We have moved from 25 GB a month to 50 GB to now 250 GB at an alarming pace. It is different that we use just 140 GB a month. Each family member uses 3 GB on their mobile and additionally a dongle with 6 GB data exists for traveling, not to mention the WiFi consumption at airports and hotels.

    Today, life with a newly acquired GB-devouring habit and information parity is such a nuisance. The continued lease and consumption of such easily available data and entertainment are dumb-grading the instant gratification led new generation.

    There is unsaid enhanced flexibility, informality and feeling of collaboration. Unknown set of people step-in to share information and solve issues. Your fingertips can easily trip a brand in the minefield of stretched consumer service benchmarks.

    The whole system gears up to exert extra pressure for conformity, templates and performance. The IQ and EQ soon will be replaced by EIQ (Emotional Information Quotient) measured by data speed on the primary device of the person.

    However, lip-sync is missing. There is talk of innovation and ideas. Everyone wants to be different. Meanwhile, the social fabric forces you to be a conformist. Keep sharing redundant, unsolicited, nice-to-know, fast forwarded information to make you stop thinking.

    The LEASH is getting firmer and shorter. Desire to run away and fly into unknown get fueled with the same intensity, but it seems to be losing the battle. AI, the next frontier is going to box you. It will not only treat you as a binary number full with complex experiences giving rise to defined attitude and approaches. It is going to learn and emote with you. Mirror your slant and tonality. The power of Leash is multiplying. It amplifies my belief, that we are more controlled than controlling in our lives.. what is right.. you decide.

     

  • All well with Ghar Waapsi?

     

    By Sanjeev Kotnala

     

    Getting back to an ‘ex’ is never an easy task. To expect the romance to flame up or to start from where one left is over expecting the welcome. It is a lot more complicated that when a person decides to join back his ex-organisation.

    The homecoming, boomerang employee is not a new phenomenon in the MAdTec (Media, advertising and technology) world. Most of the smart people have at some stage have considered homecoming. Many have taken the final step.

    It is not just the talent shortage and an undocumented experiential culture that makes it a good strategy for organisations. Homecoming at the senior level is a well-orchestrated move for a defined leadership impetus. There have been a few in recent times. It is clearly a new emerging trend.

    Homecoming is not an embarrassing situation in MAdTec. There is no taboo attached to it. It is no longer considered a backward move. No one even thinks about, how will they face their ex-colleagues and what explanations they will need to give?

    When the organisation sincerely wants a person back, they are more than willingly to accommodate or adjust their stance. There are times when the person finds getting back to a known devil the best alternative in terms of work prospects, enhanced role and responsibilities. Organisations also use such situations to influence existing employees. Every homecoming creates a buzz and amplifies the thought: it is a better place to work for.

    In the best case scenario, the employee and the organisation passionately want it to happen. The situation is well-captured in this quote by Robert Frost, when he writes: “Home is the place where, when you have to go there, they have to take you in.” The worst situation is reflected in this John le Carre quote: “Homes where you go when you run out of homes.” If that is the situation, there is no real charm in homecoming.

    The professional journey takes the traveller through multiple versions of the business and engagement. The maturity and experience gained makes it possible for the traveller to appreciate the home more from his/her wandering (a borrowed expression from Charles Dickens) thus seeds the initial desire for homecoming.
    Life is not so simple. “Returning home is the most difficult part of long-distance hiking; You have grown outside the puzzle, and your piece no longer fits.” ; Cindy Ross. The organisation and the traveller have moved along their destiny.

    Hopefully, they are no longer what they used to be. That means that the new relationship may or may not have the same fire, passion and desire of the old time.

    In fact, every homecoming traveller expects to be happy. However, anticipating happiness and being happy are two entirely different things. There are newer expectations and most likely the people, are no longer the same.

    In case you are being chased, it is fair to infer that the organisation loves you enough, thinks you’re great, or you have a powerful darling guardian angel who wants you back. The relationship is fine and not strained. It is most likely for you a chance for better monetary adjustments and negotiations.

    It demands you to be willing to make new roads and connection. Put time as if you were the new one in the organisation. You need to be willing to adjust to the culture and new design before wanting to tweak and twist them. In such a case, it can be rewarding experience.

    Everything is never going to be easy. There will be people who will have negative outlook and sentiments towards your coming back. You could be a barrier in their career path. You could hint towards them to need to restyle their work process. It could be old burned bridges, angst, or ill-speak from any side. You need to be fully aware of this and not expect a red carpet welcome from everyone.

    An organisation in case of a senior position homecoming may create a new role justification with undefined expectations. It may try easing the situation by a flurry of rationalisation of already existent roles and responsibilities. This may at times create a lot more traps than solve the problem.

    Fortunately, in the MAdTec world, most of the professional hatred is not so deeprooted to jeopardise homecoming at a senior level. I know I am over-simplifying it.

    In case of homecoming at the middle or junior levels, things can be different. The new employee can be the most expendable when need arises. It is important to understand, if you are just a solution to a raging fire or a long-term solution and act accordingly. There are managers, who won’t hesitate to use you without any consideration of its impact in life of the employee.

    Homecoming is a good thing, if the organisation and the employee both have the right intent and clarity.

     

  • Sanjeev Kotnala: Darknet and the other side of digital information highway

    By Sanjeev Kotnala

     

    I had my brush with Darknet (or Deepnet) by mistake on clicking some links that sent me on a trail that I quickly terminated. It was enough for me to ask Google Chacha for his advice.

    I have time and again thought about such a possibility, parallel universe, good vs evil, anti net, mysterious net and all. However, how was I to know that the thing existed?

    I am not sure how many of us know about existence of Darknet. And if one of us has ventured deep into this almost illegal arena?

    Today, we are not surprised with Google, Yahoo, Bing, etc. throwing lakhs of sites to our query for any and every search. We do not marvel at the spread and hugeness of this information highway. Like we are not surprised by discovery of new galaxies and light-years of measurement or the speed of AI development.

    We take them for granted. They are part of our lives.

    Now here is the deal. What we access digitally is part of easily reachable part of the information network. The visible part of the Internet. Like an iceberg, a lot more is below the radar. It is so deep that our reputed search engines can hardly touch it. Alternatively, they do not intend touching it. For them, it does not exist.

    However, the truth remains that Darknet, Deepnet or the Invisible Internet exists.

    It is a world we don’t know about. It is like Mumbai Mafia, that leaves you untouched unless you try to interfere or interface with it. The Darknet is like a Stephen King horror setup. It exists in the mysterious under-alley of overt known digital space. It rides the framework albeit with minor but significant interface differences that prevent our search engines from indexing and recording its presence.

    Not all is dark there.

    There are people with high privacy needs use the network. There are whistle blowers wanting to protect their identities. Suppliers and dealers of illegal materials, pornographic material to highly debatable resources banks on it. Government bodies keep their own secrets buried in it, as it is multi encrypted and not easy to dig.

    The root of Wikileaks is the Tor network. The onion domains kept Wikileaks up even when it was being chased by every country.

    These darkest parts of Darknet work in multiple layers and nodes. It is practically impossible for the Brahmin search engines to trace and fix the coordinates of data origin and destination. Onion or the TOR network is one of the domains.

    In Onion, the domain is held as a string of an unintelligent jumble of random numbers and characters only decipherable by the Onion servers. The domain name is long, at least 16 characters that make it further complicated. All in the alphabets from a to z are used in lower case. And it uses numbers from 2 to 7. Example http :// uhwikih 256ynt57t .onion, http:// vault43z5v xy3vn3.onion/ (extra gaps in the URL are to remove perpetual hyper linking).

    If you wish to have a closer brush with DARKNET, you have no option but to use a specialised browser. One of them is the TOR Browser. You can install from http://torproject.org and then you are on your own. You must remain anonymous (use a VPN), layer your activity and turnoff running of scripts. IT IS NOT ADVISABLE TO BE DIVING INTO THIS SPACE as it ruins your privacy, and you don’t know who wants to tag and track people who are trying to search here.

    It is definitely not adviseable to surf this adventurous suicidal trip. It is said (on the net) that the broadband providers are required to track usage of TOR / Onion and report it to authorities.

    I am told the Darknet Onion directory can be accessed at http://am4wuhz3zifexz5u.onion/. Using our search engines all I got was SITE UNREACHABLE. Checking this on search gave me just 11300 results in 0.62 seconds and a new perspective to the subject.

    Tracing the suggested dump www.thehiddenwiki.org leads to a list of links that covers Financial Marketplaces, Paypal, Hitman Services, Drugs, psychedelics, hosting, blogs, e-mail messaging, hacking, warez, erotic, etc. Very alluring and tempting to go deep in. Trying to open these links with Chrome was stonewalled. However, a friend helped me surf it for a limited time on the TOR browser.

    Even if you do end up there, here is a piece of unsolicited advice. Please DO NOT DOWNLOAD ANYTHING. It may be good for you to access RFC 7686 https://www.rfc-editor.org/rfc/rfc7686.txt from International Engineering Taskforce ( IETF) and read it before thinking of acting on the silly burst of curiosity.

    The results from your search can be surprisingly different than what they hint at. It is Onion. You must peel the layers before reaching the core. By warning you of the danger, I maybe absolved from the responsibility of raising your curiosity.

    Sanjeev Kotnala with 30 years of corporate experience is the founder of Intradia World; a Brand, Marketing & Management Advisory. Additionally, he focusses on Ideation, Innovation and design thinking. He loves sharing the concept of Brand-i, a deliberate strategic framework to create and control your image and impressions, to be the brand. Email sanjeev@intradia.in tweet @s_kotnala web: www.intradia.inwww.sanjeevkotnala.com.

     

  • Get the Nail First with Visual Hammer

     

    By Sanjeev Kotnala

     

    In her book ‘Visual Hammer. Nail your brand into the mind with the emotional power of a visual’, Laura Ries, takes her basic proposition and then hits it so many times in so many ways that the Nail does get deep into your mind. Yes, VISUAL HAMMER matters.

    I was wanting to read this book after a short but interesting presentation by the author Laura Ries at Gofest 2017. It was not something new; marketers and advertising agencies have known it for long, but no one, including Al Ries, could bring it in focus the way Laura did. No one ever denied the importance of right images for the right brand connect. Laura added the need of frequency, consistency and a strategic intent to it. ( Her session at Goafest 2017 was one of the Top 5 sessions)

    ‘Marketing is like Woodworking. No matter how good your hammer. You have to consistently hit your nail to make your brand successful.’ (Page 79).

    Her father Al Ries gave the advertising and marketing fraternity the well used and abused concept of Brand Positioning that is still relevant after decades. And now Laura Ries in his first independent book brings in the “Visual Hammer”- the emotional link to the branding process and owning a particular image in the mind of target groups.

    The use of a visual hammer and a verbal nail is a thread through the book and is well presented to drive home the point, thus giving the brand a strong relevant association of a visual, supported by words. Nevertheless, while the Hammer may be the force, the verbal slogan, though, idea that the brand must own is the Nail. And the Visual must support or take birth from it. What gets finally embedded in the mind is the nail. Hammer just acts as an effective device to push that in permanently.

    The right nail with the right hammer working in tandem over period of time; yes, that is what you want to be doing with the brand.

    Caution. Your LOGO and TRADEMARK are not the visual hammer. Visual Hammer must be a visual that says a lot more than what you see. It brings alive what the brand stands for. The pink ribbon (fight breast cancer), the Green Jacket (Golf masters), Coke and Absolut Bottle, Red Soles, Red Cross, Golden Arches all are Visual Hammer.

    The 10 visual tools that the brands can use to develop and build their visual hammer are shape, color, product, package, Action, Founder, Symbol, Celebrity, Anninal and Heritage.

    She stresses, ‘Take words versus visuals. Words are weak. They’re not memorable, and they lack credibility. Conversely, visual hammers are memorable and emotional. (page 62)… Visuals are powerful because people tend to believe what they see and are skeptical of what they hear. Typical remark: “I know It’s true. I saw it with my own eyes.’ (Page 63).

    This is true even in a country like India, where print is the most credible media and every day, we are exposed to visuals that keep dropping the trust quotient. The answer to this thought emerges on page 78 ‘Unlike the visual hammers; verbal nails actually become more credible as time passes. Initially, consumers are skeptical of claims like BMWs “Ultimate Driving Machine’. … but over time and with repetitions ( and deliveries), the credibility of a verbal claim actually increases.’ Anyway the visual hammer is also an aid for the brand to associate and own a thought ( verbal) in the mind of the consumer.

    The best way to further probe into the proposition is to walk through all the examples that Laura presents in her book. I have one issue. We are talking about Visual Hammer and all the images, including when we are referring to use of colour, etc. are in Black and White. What a fake!

    She takes positions on well-known brands. She states her POV, as to what went wrong. In an unbiased but preacher style she suggests what could have been done in a very take it or leave it approach.

    Mostly, it sounds good, but at some stage, it becomes an irritant.

    Laura Ries comes with a very string belief not open to discussion. It is my way or no way approach. At the start, the image one has of her is of a very likeable teacher who is making all efforts for you to understand. Unfortunately, by the end of the book, she is the hard task master, the headmistress of the school you do not want to listen to. Did I get the ‘Visual Hammer’ right?

    That does not take away from her quality narrative and a strong valid argument that is tough to find fault with.

    Laura presents a case for the brands to be original, simple, developed for longevity, being first and prempt competition, unified hammer and nail pairing and a definitive need to select the precise verbal nail before selecting of the visual hammer,

    When she says ‘verbal ideas can get stronger as the years roll by, a reason for keeping slogan alive for decades. … Yet, Most of the American companies do the opposite. They keep changing thir slogan every few years. It’s the unintended consequences if the annual slew of “creative” awards… You can’t be a successful advertising agency today unless you can win your share of awards. And you can’t win an advertising award if you used last year’s slogan, It’s not “creative.” That is it’s not new and different.’ ( Page 19) I will readily add the Indian Companies, short tenured CMOs and people believing that advertising campaign can solve any problem to the list.

    Here is an advice that I keep giving to my clients. She puts it far better than I ever could. ‘Marketers make a major mistake when they copy-test verbal slogans before using them. It doesn’t matter what a consumer’s first reaction is. … what matters is how consumers feel after they have heard your advertising slogan about 50 or 100 times.’ And she adds ‘But how can you know in advance how they might feel? You can’t. But one rule of thumb is t make sure your visual hammer is strongly linked to your verbal nail’ ( page 79)

    It’s common knowledge that marketing deals with three items- the spoken word, the printed word and the visual. The mind responds to each of them differently. Laura Ries explains it… ‘to grasp the meaning of a printed word, you need to perform an extra step. You have to translate the visual symbol represented by the type into aural sounds your brain can understand. That takes time and effort… visuals are different. If you are attracted to a visual because of size, shape or its unusual character, it makes an immediate impression without the need for an aural translation.’ ( Page 136)

    The problem is not usually the hammer. The problem is usually the lack of an effective nail. GET THE NAIL FIRST. Yes, the nail is more important, but the hammer is more powerful. Not an easy concept to grasp— that’s why LAURA RIES says she wrote the book.

    Read it to refresh your own understanding. Maybe it will help you refocus on things you have become blind to. Things that may have been de-prioritised due to constant demand and crisis management or listening to the management rather than the brand. It does have reference to umpteen cases that you can use whenever the need arises.

    By Indian standards, the price of the book (Cover price is Rs 832 and Amazon price isRs 625) is high. If you use Kindle, the Rs 247 is what you should opt for.

     

  • Sanjeev Kotnala: Four Square of observation

    By Sanjeev Kotnala

     

    SALUTE TO COLLECTIVE STRENGTH

    I want all to see this brilliant film by Ullash Chopra and team for Ambuja Cement. It is simple and minimalist. It has an apt location, casting, expression, music, build up and culmination with that timely intervention of a cloud. All the elements are brilliantly balanced and exploited for the intended impact. Hope the feeling continues among the viewers.

     

     

    It reminded me of another unrelated short commercial. Something that left me emotionally charged many years back Happy viewing.

     

     

    MARQUEES AWARDS

    I had to recheck my watch. It was 2043 hours, on a Friday evening and the debut awards show ‘MARQUEES’ were over. The award show was smooth and elegant in its execution, the way it should be. And it was the winner takes all, no silver no bronze; I love it. The whole team behind it needs to be applauded for it.

    The new offering from the Advertising Club is aimed to plug a gap in its repertoire of activities and create a stronger bridge with advertisers/ marketers; one of the most important stakeholders of the industry.

    The show had good participation from media and advertising, though attendance of marketers was low. Maybe the next edition will find some solution for it.

    As in every award function, the opinions on winners were divided, however, the respect for the strong jury carried the day. Delegates believed that they were privy to a lot more and would have deliberated before taking the most right decision. What the gyaani in the crowd have is just the impression and perceptions, and that is never enough for awards.

    However, I suggest in next Marquees, we focus only on moment defining award and leave the regular awards for other associations. The awards presented in the second section like “Green Marketer Award,”“Conquering an impregnable fortress,”“Traversed unchartered waters,”“Riding on an emerging wave, Breathing new life into a category, “Creating a Global Impact” and “Carving out a Niche” are the ones Marquee should concentrate. They are the differentiating and worth of a Marquee, in case we are making a statement with it.

    There was a bit of inequality at display in the awards. For some insane reason the anchor ( must be based on the internal brief ) decided to ask only two winning representative to share their thoughts, emotions, words with the audience. My issue is simple, if such an opportunity is available, it must be offered to all the winners.

    It was great to have the Chief Guest; newly elected Rajya Shabha member and Minster of Textile, Information & Broadcasting, Government of India, Smriti Irani present on stage throughout the award ceremony. However, she seemed withdrawn. She was stepping back after giving the award. It seemed odd.

    I would have really appreciated if she was to give all the awards by herself and not politely ask the other member on stage to also do the duty. I presume it does matter.

    The last one. What was the reason for calling a different representative of jury or the Ad Club on stage and be part of the team to give away just one award? It seemed like a well-orchestrated circus! I would presume it was neither their need for photoopportunity on stage, nor an act of pre-agreed ego gratification. I don’t think those one-award presenters needed this exposure.

    49th CUT

    Recently Central Board of Film Certification (CBFC) chairman Pahlaj Nihalani has attempted to destroy the fabric of Kushan Nandy film ‘Babumoshai Bandookbaaz’ with 48 cuts. Don’t think if he anticipated the 49th cut was from the newly appointed I&B minister

    In an anticipated move, adman and lyricist, Prasoon Joshi replaced Pahaaj Nihalani. He comes in with enhanced expectation and takes on a position that is perpetually under crossfire for a spectrum of reasons. The new board has powerful independent minds expected to speak up their mind.

    The industry hopes for somewhat liberal attitude and fewer frequent controversies. And yet everyone will expect him to poetically protect Indian culture.

    We will soon know, how Prasson interprets the 1952 cinematograph act and leads the board to make the choice between being a certification or censor board. His first response to ‘Babumoshai Bandookbaaz’ could set the tone. However, it will be good if the industry keeps the expectation a lot more realistic.

    THE COMMERCIALISATION OF AUGUST 9.

    August 9, 2017 was a day of celebration. It was the 75th anniversary of Quit Indian Moment. It is a moment of respect in the Indian history and freedom movement. In the Parliament Special Session the government spoke of collective efforts and rekindled the memories for the new generation, which rightly takes freedom for granted.

    The opposition failed the test and used the occasion to take pot-shots at the ever popular government. Definitely, they need to re-look at their strategic team to survive in 2019.

    Meanwhile, here was the business savvy bundle of raw energy Baba Ramdev and his Patanjali brand of products pushing for another Swadeshi Moment. It is different that communication of Patanjali products has many times found flouting ASCI guidelines and notices.

     

     

    In their TVC, in a conversation among cosmetically loaded rich comfortable ladies set the tone. The ladies suggest: with the wide range of Patanjali products, the price is low and the profits do not leave the country. So, dear customers it is time to boycott the MNC product and adapt to Indian companies. Start the new swadeshi movement. This is a far mellowed than the earlier ad.

     

     

    I am worried as to where this can lead. Like the Vande Mataram of patriotism and Beed of religious sentiments, it has the potential of instigating and dividing citizen based on commercial consumption. MNC user traitor Vs. Patriotic Patanjali user! Is Patanjali right in pressing such a lever? The opinion will remain polarised on this softly lobbed emotional bomb.

    ………….

    With 30 years of corporate experience, Sanjeev Kotnala is the founder of Intradia World; a Brand, Marketing & Management Advisory. Additionally, he focusses on Ideation, Innovation and design thinking. He loves sharing the concept of Brand-i, a deliberate strategic framework to create and control your image and impressions, to be the brand. Email sanjeev@intradia.in tweet @s_kotnala web: www.intradia.inwww.sanjeevkotnala.com.

     

  • Sanjeev Kotnala: Get Lucky!

    By Sanjeev Kotnala

     

    Were you unlucky last time. Did you lose and pitch and crib?
    Or did you failed to close the deal or miss the promotion?
    Well, I have something to share here.
    Life is a book, and every incident in the past is just another story.
    You have no way to change the characters, sequence of events or the outcome.
    Only thing you can take from it, are the learnings.
    And in the past, there are bound to exist at least a few ( for most of us many) where we would claim that LUCK did not favour us.
    And this gives rise to ‘If Only’, ‘But’, ‘Maybe’; I wish and such equivalents in Hindi like ‘Parantu, kintu, lekin’.
    At the same time, we see messages in Whatsapp that read like ‘Luck favours the brave’.
    We all want luck to favour us. However, we also like to live in the safe confines of our own constraints.
    Even believing in ‘The Secret’, we don’t give ourselves to complete visualisation with confidence.
    Anyway, that is not even half the battle.
    Is there a formula for being lucky. Is there a process that can change your luck?
    No, I am not talking like winning the $650 million jackpot, but in general terms.
    Won’t we want to be lucky?
    Luck, the successful ( and hence Lucky) people will tell, in not an accident that happens in your life.
    And yet, luck can be made to happen.
    Don’t Doubt Yourself? Have faith and high expectation from yourself.
    Half of the battle is won, if you believe you will win, most likely you would.
    Don’t ever fail your instinct.
    No, there is no guarantee they always be right.
    However, it is worthwhile to pause, reflect and give your instinct a loud unbiased hearing.
    Your body is receiving far more information than your filters are allowing you to relate and recognise it.
    A lot more is being assimilated in your unconscious mind and even outside it. It is available to you as a sixth sense.
    Train yourself to ask your unconscious questions you may not have answers to.
    Sleep with the questions and wake up leaving your doubts.
    Help yourself in identifying opportunities. Remember most of the opportunity presents itself dressed in doubt. Inaction will never lead you anywhere but to a later regret of ‘if only’.
    To act, you will have to recognise not celebrate your fears. Get out of your comfort zone.
    Let’s put it this way; you have been unlucky, what will be the worst to happen to you?

    You will remain unlucky.

    And that if I read you right is the current situation.

    So, you lose nothing in stepping out and acting on the opportunity and your instincts.
    Be ready to fail. You will fail.
    Once that happens, do look inward and take-in your learnings.
    That’s all you can do in the story of your life. It’s done and the life must continue.
    Just do not start cribbing about the kind of luck you have.
    Your thoughts have a way of manifesting themselves.
    Strong negative thoughts anyway will not help.
    Believing in yourself and the result can help you visualise the result.
    This gives your body additional source of energy and positivity.
    You will find yourself charged toward the objective.
    Create space for luck into your life.
    Luck most likely will stay away from an over-stressed burdened being.
    You will never be in a frame of mind to interpret, recognise and accept luck.

    An inner ‘If and Buts’ will close the door, leaving you with ‘If only’ regret.
    Nothing beats willingness to make the more than desired efforts towards your goal.
    Giving more than 100% is a must.
    Once you have the best thought-out plans, understanding of the situation and your ‘ask’ in it, will the lady luck want to join you in your success journey.
    Remember luck is an after-result realisation.
    It is not something that you feel during the process.
    It is a series of incidents that have the dice rolling in your favour.
    You should realise that you control the way the dice rolls, and hence you control your luck and destiny.
    Is it not lucky enough for you to be reading this article?
    So, now just don’t sit back thinking whether what has been said above is right.
    Have the belief in your being lucky and ensure that you put in your best!
    Remember, you were one of the million sperms that fertilised the egg.
    How much lucky you will want to be!

  • Sanjeev Kotnala: Making ‘INVISIBLE’ visible

    By Sanjeev Kotnala

     

    ‘Honi ko anhooni karde. Unhooni ko honi. 

    Eek Jagah Jab Jamma hai Teeno Old Spice, Wieden aur Kennedy.’

    Most of the advertising in India is highly invisible. The stated reasons can be different, but they all point to one single direction; the firm belief in safety and the inability to take a risk. There are few clients who are willing to give their agencies a freedom to expand their scope. The agencies are happy keeping the relationship alive on the state bed of conformity. And it will continue. I see no reason, why it will change soon. Indian advertising has been the industry of media might. Push the invisible creative so hard that even the blind can see, and the deaf can hear it. The other side, very few have genuinely used the expression and execution as the amplifier for really visible engaging advertising.

    So, here today I share the recent work by the freaky brand ‘Old Spice’.  Work like this gives creative teams orgasm in their dreams. Most of the clients fear these stupid thoughts. It makes the creative impotency and the spinelessness apparent.

    Nevertheless, such ‘Acts not ads’ seem to shake the audience and the industry. They disrupt the complexity with their simplicity. The brand and the message are uniquely bonded that it is tough for it to be signed off with something else.

    Old Spice has an Antiperspirant Spray called ‘Invisible’. The name leads to thoughts like Mr India, the Invisible Man and many such simple ideas. The brand takes a big step forward and pushes the boundaries of self-imposed constraints.

    They created a full two-hour ‘INVISIBLE’ Movie. Yes, you got me right, an Invisible Movie. Okay. An almost-invisible movie, there are audio and video placements throughout the duration.

    Invisible movie was posted on Thursday 24th on YouTube and game-focused streaming service Twitch. ADFREAK where I came to know about it states that Invisible Movie has already got 7 million views.

    ‘Invisible World’ movie is far better than a lot of visible-invisible work we see.

    At the very start it tells you that ‘The Human eye is composed of more than 2 million working parts and can see over 7 million colours. And it starts like a normal movie. ‘Old Spice Presents – an Old Spice Invisible Spray Production’. It catches your attention with credits like any regular movie. Names like Hans Holsen, Joann Schinderle, , Lapiz Sacapuntas, Amy Miller… the game is on.

    The screen introduces a spray that fogs out everything.
    Now you are in the invisible world, you do not see anything. You can hear and read the subtitles.

    Around 180 seconds into the movie, is a little question ‘ Is every line in this movie going to have a gag about the fact the audience can’t see anything’. And an equally baffling answer ‘You tell me. You’re the one holding the time-vortex mirror. Take a look into it, dummy’.

    In the absence of visuals, the imagination is all yours in the invisible world.
    Sometime later – all you hear are voices that help you imagine what is happening in the Invisible world.

    I got the point and gave up around 7:50 minutes when the conversation was becoming interesting. Do watch the ‘Invisible World’- an Old Spice production. Do tell me what all did I miss.

    And they even have the credits rolling at the end. That has every possible role, and responsibility filled in.  At the end, they seem to be appreciative of the audience and have this simple thought.

    ‘A LOAD OF WORDS. THAT TOGETHER ALL ADD UP TO LOOK LIKE A UFO. A COOL UFO. KINDA THAT DIDN’T WORK BUT HOPING YOU CAN IMAGINE IT… THANKS TO EVERYONE WHO AUDITIONED.

    Love these guys, when at the end they share the fun fact. This movie was 2 hours 2 minutes and 57 second long. There is a whole set of things one could’ve done at this time.

    At the very last, there is a pertinent question I have many times asked. Does anyone read this stuff? I mean the credits. Do let shortneckgiraffe@gmail.com know. As you are reading this, I presume, you have read it this far, what about letting me know with a comments or SMS or whatsapp or e-mail

    Now, let me tell you the truth, ‘Invisible World’ is not worth watching.
    It makes a point of brave stupid creativity, and I love it.

    …………………………………………….

    Sanjeev Kotnala has over 30 years of corporate experience and is founder of Intradia World; a Brand, Marketing & Management Advisory. Additionally, he focusses on Ideation, Innovation and design thinking. He loves sharing the concept of Brand-i, a deliberate strategic framework to create and control your image and impressions, to be the brand. Email sanjeev@intradia.in tweet @s_kotnala web: www.intradia.inwww.sanjeevkotnala.com.

    ……………………………………

     

     

     

  • Sanjeev Kotnala: It pays to strengthen perception, because it’s more real than reality

    By Sanjeev Kotnala

     

    Good interviews are addictive to watch. They have an uncanny ability to capture your attention. More so, when subject, subject matter or the interviewer is of your interest. There have been a few of these in the recent past. They have the power to break or strengthen an existing perception. Many times they force you to question current thinking about an event or personality. Here are few I recommend you to watch again.

    Kangana Ranaut on Aap Ki Adalat with Rajat Sharma. It is an uncomplicated show that has been running for many decades. It has the conventional blame and argument pattern. Once in a while you get a completely bindass, bold, speaking her mind Kangana Ranaut in the show. Her every action – creating that impression that helps define her Brand-i.

    Suddenly, everyone was talking about it. There are people now taking sides. It is a demonstration of confidence and conviction that borders on what may qualify as madness. There is that slow tremor inside an emotional hurricane that is controlled to perfection. The laugh is all a wall to hold the private pain inside. I will be honest I admire her. I am a great fan of her. I do hope to meet her someday

    The Sunny Leone interview with Bhupendra Chaubey is a class in public interaction. In spite of the stupid interviewer unnecessarily plugging in the past, she answers in the best way possible. Here is another one, who has worked hard to be where she is now. There is no place for regrets as that is the past – a story where the character and results cannot be changed. And she is dedicated to write a brand new story, a new chapter as per her own liking.

    Now after the two interviews above, here I must present the others’ side, an example of how not to get interviewed! How not to be wrongly branded! Why you must prepare for such encounters? They are like the swirling currents of an untamed arena that sucks you in deeper with every wrong move. It is Rahul Gandhi interview with Arnab Goswami.

    And then there is this MAY 16th of Narendra Modi with Arnab Goswami. It demonstrates the craft from both the interviewer and interviewee side.

    And if you still have the time, please find this beautiful speech by Dr Shashi Tharoor in making a case that Britain Owes Reparations.

  • It is time to redefine and strengthen self-regulation by ASCI?

     

    By Sanjeev Kotnala

     

    Marketers are rushing to court to protect their interest. Somehow, we don’t find that surprising. However, if it continues, government intervention and involvement may end the era of self-regulation.

    The game was always on. The wait was to see who will blink first. Everyone is taking sides. The arguments are more based on professional expectations than on personal pointofview. Hopefully, I am wrong on this.

    It is between the  favourite boy of Indian marketing – ‘Baba Ramdev’ with the expanding empire of Patanjali brand and banking on large follower base and magic of Ayurveda versus MNC HUL (Baba’s favourite punching bag) and the desi FMCG giant Dabur.

    This is one fight where the fighter Patanjali does not endorse the usual watchdog referee ASCI. It refuses to listen to ASCI. In fact, it calls self-regulator ASCI as an MNC conspiracy and questions its credentials.

    Result, the three companies are at the High Court door. This does not speak well for ASCI. It is time for ASCI to get more teeth. There has to be a media buyin in dealing with errant regular offenders? The question remains: who will bell a high media spending cat? Does this mean a slow death for self-regulation and time for government involvement?

    If things continue in this fashion, then in the kurukshetra of Indian advertising and marketing, there will be no victors. Everyone will be a loser.

    The High Court has asked Patanjali to stop airing its Chyawanprash advertisement. Dabur objected that ‘trade dress and packaging- in the advertisements is too similar to Dabur’s, and any illiterate and semi-literate customer can easily be fooled’. Patanjali was also asked to stop airing its bath soap advertisement. HUL found the reference of ‘Filmi Sitaro ke chemical bhare sabun na use karey’  (Don’t use chemical-based soaps of film stars) attacked its legacy brand Lux and ‘Tears badhaye fears’ (Tears increase your fears) attacked Pears. This summer, HUL was in court against Amulicecream given the vegetable fat controversy.

    Why are marketers rushing to court? Is it because of slowness of process?  or is it that they find ASCI toothless against a non-member like Patanjali?

    Baba Ramdev’s stance and strategy was absolutely clear. A visit to Tier-II and III towns will show you how successful it has been. The effect of Dant Kanti- Charcoal, Neem and namak message is visible. Established brands like Colgate are seen as chemical-based and one which were misleading Indian consumers, questioning their legacy knowledge.

    Taking  potshot via comparative advertising is not new. Mostly things were under control as member organisations never questioning the authority and credibility of ASCI.

    In case of Patanjali, in past, ASCI has repeatedly objected to its advertisements for unfairly denigrating rival products and misleading communication. However, the result have not  been satisfying.

    Patanjali, a fast-growing large FMCG player has kept ASCI at arm’s length and not taken up membership of the self-regulatory body.  It has questioned the authority, capability and credibility of ASCI. It had filed a defamation suit and notice of motion against ASCI (seeking interim relief against the latter) for getting a series of notices on their advertisements from the regulatory body in recent times.

    It was rare for the quarterly update of CCC (Consumer Complaint Council) not to have a complaint upheld against Patanjali.  And every time Patanjali ignored or reacted adversely.

    Baba Ramdev on record has this to say: “In the last few weeks, we have received 27 notices from ASCI. The issue has also been flagged off in the Parliament session recently. ASCI is an unconstitutional body. The Bombay High Court had, in an order last year, flayed ASCI for its highhandedness despite not being a regulator. The ASCI’s actions are nothing but a collective conspiracy by some multinational companies, who has a great deal of influence on ASCI,”

    In another blow, last year, Justice G.S. Patel of the Bombay High Court in his verdict on a plea filed by Teleshop Teleshopping, noted that ASCI wasn’t a statutory body or government regulator, and it did not have powers to restrict any commercial advertisements of the petitioner. So where does it leave self-regulation?

    ASCI must get more teeth.  It needs powers that are beyond self-regulation and recommendatory. It needs media to support it and  stop airing and publishing offending ads from  a large media spender. The framework must promote marketers seeking solutions within self-regulation. Or we as an industry be  ready for the days that no one wants.

    ………………………….

    To fail, Patanjali and Baba need to do something really stupid like 7.5 on a Richter scale. A chink in the armour remains in the area of product quality and consistency. Recently,the Canteen Stores Department (CSD) suspended the sale of a batch of Patanjali Ayurveda’s Amla juice after it “failed” to clear a laboratory test. Maybe MNCs will take this consumer quality route to hit Patanjali. Baba and Patanjali enjoy high credibility among consumers.

    All is not good. The consumer also doubts the rags to yoga to ayurveda to riches story, the production capability and the quality assurance from Patanjali. It is not surprising that over drinks, people claim that last yearthe issue with Maggi was a creation of competition launching its own noodles.

    ………………………………

    Taking shot at competition is not new. Earlier we have had Pespodent Vs Colgate or Complan Vs Horlicks, Microsoft Vs Samsung, Times of India vs Hindu, and you cannot forget ‘Tide se kahin behtar safedi de Rin’ or HUL Clinic Vs P&G Head and Shoulder.

    In a recent article on comparative advertising, Prabhakar Mundkur refers to Patanjali and HUL stand-off. I wish to point out that Lux and Pears being an institution does not provide them immunity from comparative advertising or any other marketing attack. He wonders,if anyone in Patanjali knew that when they were attacking Lux and Pears in a single commercial that they were attacking some reputed and venerable brands with a sense of history. And that it was a bit of a marketing sacrilege to have done so!

    LOL. Is that possible? In a place where decision-making is highly centralised, and the employees are pushed on an ideology? And comparative advertising need not to be the last resort or hitting below the belt. It has been the central strategy of Patanjali.

    I am not here for a debate on comparative advertising. I believe it is a twin-edged sword and can work wonders if handled well. And in this case, it is not merely comparative advertising but a belief and a push for swadeshi, anti-MNC and low-cost-acceptable quality product endorsed and supported by Baba who needs no introduction or propping up, something that no MNC can match.

    …………………………………………..

    Disclaimer. I am neither a bhakt or follower of Baba nor an endorser of MNC or other companies. Just an industryperson interested in promoting self-regulation.
    …………………………………………..

    You may also want to read. Sept 2017,  Patanjali Plays Dirty in War Against MNCs.  Sept 2017, Patanjali ordered to stop airing Chyawanprash ads. April 2017, Army canteens withdraw Amla juice supplied by Ramdev’s Patanjali. July 2016, Patanjali ads unsubstantiated, misleading: ASCI. Sept 2016, Patanjali Moves Mumbai High Court Against ASCI. Jan 2017. Sept 2016, ASCI says 25 of the 33 Patanjali ads misleading. Sept 2017. Patajali to sue ASCI for defamation. SEPT 15, 2016 Patanjali Looses against DABUR in Honey war . AUG 2016, 10 Reasons Why Patanjali Ads pulled up by ASCI.

     

    Sanjeev Kotnala is a leading management and business strategy consultant. The views here are personal

     

  • Sanjeev Kotnala: A review of R Sridhar’s ‘Unlock the real power of ideation’

    By Sanjeev Kotnala

     

    Ever wondered why there is not much to write about the ideation sessions happening every few days in the corporate environment?Or why things don’t seem to move the way you want even after taking every possible precaution and ensuring the participation of right people and great environment? Is it the process or the facilitator, the people or the environment, the location or the subject?

    Stop panicking. In his book “Unlock The Real Power of Ideation,”R Sridhar, the ideation and creativity guru, answer few of these questions. He shares what he has learnt in his career as a corporate exec and then as a coach and facilitator.

    R Sridhar

    While sharing the earnings, Sridhar uses storytelling to full impact. He gives you a ringside view to a hypothetical ideation session with a company where the CEO is sceptical about the outcome. The CEO baits Sridhar with a challenge and then invites him for a session with his team.

    The rest is the story that takes off from this confrontation. Sridhar fortunately uses many examples and a nicely paced conversation to drive home the point.

    Sridhar identifies and keeps the focus on to the ‘SEVEN KEYS’ to help an effective ideation session.

    The 7keys that helps unlock the real power of ideation are.

    1. Define what you want ideas for.
    2. Choose the right people.
    3. Design a robust process.
    4. Use divergence to generate a variety of options.
    5. Use convergence to arrive at idea’s worth pursuing.
    6. Make a business case.
    7. Commit resources, time and money and act.

    Sridhar empathises the three stakeholders important for a great ideation session. He says, “In in my ideation sessions, there are three key players. The first is the problem owner or client who wants ideas to solve a problem. The second is the facilitator – me – who designs and manages the process. The third are the participants in the session. I call them advisors.” Nothing could be away from the truth.

    The book has a short description of useful tools and techniques for ideation.

    First part of the book deals with generating divergent multiple solutions and approaches ( ideas) for the agreed issues. And the latter part tells ways to converge ( select) the best solution from the large number of ideas developed in the first phase.

    Sridhar has used Grey Screen to highlight the things e wants you to read and think about or what he considers as a critical takeout of the chapters or the discussions. Here are few examples

    ‘The assumption we make about the problem limits the quality of our solutions. So, it is important for us to clarofy boundaries if any. Otherwise, people make their own assumptions, which affect their thinking’ – Page 39

    Here is another gem that I personally fully endorse and believe in. ‘People affected by the problem are likely to give better solutions than those who created the problem’ Page 49

    ‘When people have no stake in the issue under discussion, they feel and are unafraid. They have no inhibition or bias. They express anything that strikes their mind. It could be wild, crazy, impossible, unusual, funny, risky, foolish, stupid, childish, expensive, dangerous and sometimes even irritating. It is from such a crop that we get a brilliant possibility. Quantity leads to quality’ Page 54

    On page 151; he simplifies the definition of idea. ‘An idea is a prescription for action…… By definition, an idea will change people, places and situations. And you know what is expected.

    There are two areas where I believe that Sridhar should have pushed more.

    •     Everyone is creative, and everyone can contribute in these sessions.

    •     The need for multiple solutions and the quantity (number of solutions) leading to quality (selection of a better alternative).

    It is a simplified approach to a simple process that people see as a complex one. I am very happy that Sridhar in his book over simplifies it. The only area which I feel could have been toned down is the self-appreciation. In some parts of the book, it seems to sell Sridhar as an ideation facilitator, and it does a damn good job of it.

    In my ideation workshops – ‘IDEA-HARDVEST’ and ‘InNoWait’ -  I use similar processes and can vouch for quality of results. There is no cramping for space. The lines and words are well spaced. This does add bulk in terms of the number of pages but then the type size and space enhance readability.

    Go ahead and read the book. You can’t bore people into thinking differently. Sridhar book will surely help you think differently in your future approaches to ideation. And yes, he does not bore you.