With apologies to none at all
By Vikas Mehta
Yet another season of IPL is underway. And like many millions, I have been following the matches keenly on JioCinema. Since I am travelling, I do not have access to DTH or cable to watch it on TV. So, my writing is based on my JioCinema experience only.
Usually, I comment on the ads during the IPL. I will continue to do so. But this particular column is going to first recount my experience with JioCinema from a technology- and consumer-friendly viewpoint and then I shall take just two examples to highlight some issues in the IPL ads.
I find the app very consumer-friendly during IPL. The home page highlights the match of the day and with one click, I am into the match. But when there are two matches then the homepage keeps on highlighting the first match, well beyond 7:30 pm and the second match requires real searching. The issue does not get resolved even by refreshing the page.
In terms of the content, I find the ‘Jeeto Dhan Dhana Dhan’ contest very interesting. It’s a simple multiple-choice question based on what will happen in the next over. With one click, the answer is submitted. And before the next question comes up, one is informed if one got it right. But the beauty is that for all those who got right answers there is some prize. Usually, a discounted product from an online e-commerce portal. I, played it almost at the end of each over for two days and I had around 20 prizes. And the redemption was also well-planned. Click on the same page to redeem the prize. The right page, which offers only the products on offers open up. Your discount has been copied to the clipboard. Choose, fill your details, pay if required and the offer has been redeemed. No choosing of products and at check-out realising that your preferred products have no discount. No ambiguity. Very well-organised and planned. And at the last count, I came across nine brands offering the prizes. Two of the three I redeemed were delivered in Dehradun within 48-72 hours. And of course, there are bigger prizes for those who answer the most correct answers daily. Unfortunately, I did not have the patience to sit through all 40 overs and answer all questions. But kudos to a well thought through and planned contest.
In terms of communication, I remember that ‘Jeeto Dhan Dhana Dhan’ was an offer that Jio had offered in the IPL four to five years ago. So, to find that this year MyCircle11 was sponsoring the contest was bit of a let-down. It also clashes with the MyCircle11 advertising as it caused a confusion in my mind if the contest had something to do with the gaming app offering discounts to play games on the app. I then realised that Tata had sponsored ‘Jeeto Dhan Dhana Dhan’ contest in 2021 and last year it was MRF. Personally, it’s a simple and rewarding contest and any sponsor will reap the rewards with a longer association. Like, I think Jio did for two-three years. I still remember it.
Now, let’s focus on the ads. There were many new ads this year. Predictably, Dream 11 came up with, till now, the best campaign. Simple thought. Good use of the cricketers. I particularly liked the Mr Sharma ka beta mera beta featuring Rohit Sharma, KL Rahul and Sunil Shetty. It crossed the thin line between a cricketer and his personal life in a beautiful, interesting and heartwarming way, with a hint of comedy. Communication theories always say use celebrities who add to the brand personality and to the memorability of the ad. This is a great example of the same. Watch the ad here.
The other ads in the series have focused on personal rivalries. Bumrah vs Shreyas and then Shreyas vs Bumrah. Preity Zinta, co-owner of Punjab vs Pant got me cracking up at the end. Not in the same league as Mr. Sharma ka beta but at least Dream11 is not just splurging money on celebrities.
I am now hoping to see a Hardik vs Rohit. Oh sorry. It’s about team loyalty. So maybe Hardik and Rohit.
But the ad campaign which got me thinking was actually Parle. It has released a series of ads, thankfully without any cricketers or film stars. These address issues which are mostly intangibles. Difficult to pinpoint, prove or substantiate. So, difficult to communicate too. Quality, trust, variety, new products. The campaign has tried to use some odd metaphors or join some improbable dots to convey these messages. I just felt that someone is ramming down these virtues down my throat.
And that’s when I remembered a gem of theory that was part of the JWT thinking process. The difference between stimulus and response. The theory mandated that do not put your benefit or message as a stimulus, rather let it be the response from the consumer. Do not spoon-feed. Let the consumer discover it. That way it will be more memorable and the communication will have a lasting impression. Remember the Ericsson black coffee ad? Nowhere it said the world’s smallest phone or even a small phone. It demonstrated its size as a stimulus and the response was “a phone so small it can hide in my palm.” No wonder the ad is recalled even after three decades. Watch the ad here.
I feel that Parle has missed a trick. The amount of money that is spending trying to hit us with trust, quality and other parameters would have been much better spent if the desired response theory had been used.
And this thought got amplified when I saw the Apple iPhone 15 app on storage for photos. It beautifully showed someone marking photos to be deleted and then they used a perfect song “Don’t let me go”. Each photo that was being marked for deletion suddenly came alive with the character in the photo singing the song. And at the end there was just a simple message which said lots of storage for lots of photos. They could have gone to town on memory capacity or on transferring photos to cloud through their cloud service. But by using the stimulus of each photo imploring not be deleted, through a song, the benefit was like a stimulus which I will not forget. Great ad.
And we wonder why Apple iPhone commands such a premium and is yet a world leading brand! Watch the ad here.
In fact the Preity Zinta vs Pant ad also is a stimulus vs response theory ad. Watch the ad here.
I sincerely hope that some of the JWT theories like the stimulus vs response one are not buried along with the venerable brand.
Before I end, I saw as a part of media co-sponsor super “Pepsi yeh dil mange more”. I was intrigued and excited to see what was the contemporary version of this classic Pepsi campaign. So, I found it on you tube. See it here. And let’s match our reactions in my next column.