With apologies to none
I live in the foothills of Himalayas and whenever I drive up the mountains, I see this sign on the roads. Speed thrills. But it kills. And this also reminds me of the state of Indian advertising. How? Let me outline it.
Every year, I watch the Indian Premier League (IPL), eager to watch the cricket and also the new ad campaigns. IPL would mean that many brands would be ready with new ads. Much thinking and effort would go into the same. Brands like Vodafone would release campaigns just for IPL. Zou Zou ads were released by Vodafone only during the IPL. New brands like Cred made a splash and an impact with some outlandish campaigns during IPL. Swiggy’s ‘no order is too small’ with its ubiquitous uncle was another such memorable campaign. Even fantasy betting brands like Dream 11 made their beginings during IPL. Amazon’s Chonkpur cheetah was another memorable campaign which resonated during IPL. And who will forget the Indian Panga League ads done by Virgin mobile which were produced enmasse and was the first example of brand going viral in India.
But, sadly, in the past two-three years even though advertising spends during IPL have increased and the opportunity to advertise has also increased manifolds with OTT channels now hogging a lion’s share of the advertising budget, the level of creativity and the memorability of the campaigns has moved in the opposite direction. Even brands like Cadbury’s Dairy Milk which have almost always been synonymous with memorable creative ads, have become pedestrian.
I have seen marketing and advertising pundits commenting about the same. Everyone has some solid reasons. Lack of talent bemoan a few. Advertisers are not remunerating ad agencies enough so good talent is staying away from advertising. True to a certain extent but this is not a recent phenomenon. No long-term relationships between clients as every advertising execution is seen as a project and every project is pitched for. So, agencies do not understand the DNA of the brand. Again, partly true as I will explain later. Digital and ROI/ measurability is destroying the concept of creativity. That is an overrated statement as almost all clients for decades have been trying to understand impact and effectiveness of advertising. It’s like saying that science and its rigor kills creativity. Many a pre and post tests have existed and many brands have lived by them and still produced some memorable advertising.
All the above reasons may have combined to contribute to the decline in the advertising standards, but in my thinking the single most reason that has caused a decline in creative standards is the lack of rigour in advertising.
Starting from the brand or client. Is there a good brief? Is the marketing objective clearly spelt out? It’s not just about increasing sales. It could be differentiating a benefit. It could be reinforcing a new benefit. It could be creating a brand perception. It could be strengthening an emotional connect. But is it spelt out and defined? Does the agency convert a marketing brief into an advertising brief?
Is the Target Group well-defined? I am not saying buyer groups but target group. The misunderstanding today unfortunately, is that since IPL is a universal event liked by all, the brand should talk to all. That’s a big mistake. Because a brand can use different tone of communication for different target groups. One tone means the lowest common standard. Please all and fall flat on your face.
Is the brand personality clear? That can also affect the tone and the type of communication. Pepsi is cheeky, fun, rebellious, thinking out of box. But not Coke.
And brand personality can decide the brand ambassador. Every brand need not use the Khans or the Bachchans or the Kapoors. Or even the Kohlis or the Sharmas. Nor should their price or availability decide the brand ambassador.
How much is all above discussed and debated and decided upon? It’s all about doing things fast and immediately.
I would like to take a simple example. RBI is doing a good job alerting people against frauds and financial awareness. From what I read and from experience of my relatives, I think RBI is trying to alert senior citizens who may not be either tech savvy or even financially savvy from potential frauds. And an ambassador like Amitabh Bachchan is for that TG a respected and looked upon icon. So, RBI ads are doing a good job. But are they making an impact with the GenZ, who are into money management in a big way from a young age? I doubt it. If RBI has to talk to them then its messaging, tone, ambassador all need to change.
Are RBI ads memorable? Not exactly. My definition of memorable is simple. Will the TG remember it amongst a clutter. Will they think about it? Will they talk about it and maybe forward it on social media? The answer is no. They could have been much more memorable if these had a good consumer insight. Currently, the ads are just a proposition and explanation type of ads.
And insight like all the above points needs a strong rigour. It’s something which one does not think about or even imagine but it lurks in the mind and is semi-conscious. It’s not an obvious thing but needs astute observation, deliberation and peeling of layers by asking questions. Every guy’s fantasy is that the girl makes the first move, is an insight. When it comes to cricketing loyalties or for that matter sport loyalties families can be divided, is an insight. The biggest enemy of the child getting into winning ways is the love of mother, is an insight. Consumption is not a guilt, is an insight.
The rigour involved in defining the target group, in defining and maintaining the brand personality, in finding a relevant TG insight is what is missing in today’s advertising. And these are missing for the reasons that pundits mention.
Short-term relationships mean not understanding the brand in terms of either brand personality or their TG. Incidentally, this holds good for the marketing teams also. Marketing people keep on jumping for better prospects. So, there is no one who really understands the brand or it’s TG or it’s personality.
Marketing teams going through revolving doors means that marketing objectives are all short-term sales-related. Bonuses and increments are linked to the same. All ROI or effectiveness is measured in those parameters. And since Digital has various ways to measure immediate returns the concept of TG gets converted to user, or bluntly put the whole universe. So, brand-building, emotional connect, TG relationships etc are rarely considered as objectives. Either for marketing or advertising.
This results in poor communication, improper results and poor remuneration for agencies. And finally, short term relationships.
It is a vicious cycle that keeps on repeating.
I am not saying that this happens with all clients or brands but my experience shows that this is symptomatic.
So, everything happens in a rush. There is no time for proper TG understanding or clearly defining the TG. Everything is required immediately. There is no time to even craft an ad in terms of casting or art direction or editing. Rigor is sacrificed. Fundamentals are not pursued.
As I said. Speed thrills but also kills. In this case it kills creativity, memorability and sadly the advertising industry.