Category: Digital

  • Vuclip appoints Nish Bhutani as Global Product Head

    By A Correspondent

     

    Vuclip has announced the appointment of Nish Bhutani as its Global Product Head. The appointment comes at a time when Vuclip is scaling up operations and expanding its global footprint in India, Southeast Asia, Middle East and Africa.

     

    In his new role, Bhutani will lead product innovation and operations to grow the monthly subscriber base, increase user traffic and build engagement with all Vuclip’s product offerings — including the leading premium OTT video on demand service Viu and on-demand video sites run in partnership with mobile carriers.

     

    Welcoming Bhutani to the Vuclip family, Arun Prakash, President & COO Vuclip said, “We are very excited to bring on-board Nish. His rich diversity of experience and leadership will propel us rapidly towards achieving our mission of entertaining a billion consumers through our services.”

     

    Speaking on his appointment, Bhutani added, “I believe that a product or service is a manifestation of a company’s culture. Vuclip’s offerings have been devised keeping every stakeholder in mind, but with the user at the center, and with unique perspective on emerging markets. I look forward to working with the team at Vuclip to make our products more relevant and meaningful to consumers in these markets.”

     

  • Independent, and luvin’ it

     

    A few months back, London-based thenetworkone, which is an organisation for independent agencies, declared the Mumbai-based Famous Innovations as one of the top 14 independent agencies around the world a few months back.

     

    And, to celebrate the spirit of independence of agencies Julian Boulding, President and Founder of thenetworkone, was hosted by Famous Innovations for a get-together of industry notables in Mumbai on Tuesday.

     

    In the past too we have seen independent agencies starting out on an encouraging note but somewhere in between some of them become a part of a well-known and bigger agency. Commenting on the same Boulding said, “It is not that independent agencies cannot do it. If you enter a sector where you need funding for technology or research, it is a different thing. But a creative agency does not need that. I do not necessarily think they need to be founded from outside. People might think if I get a good offer I will sell it- that is business and that is life. But I do not think they need to. I do not think there is any reason that a creative business needs to be owned by somebody else.”

     

    He also adds that there is a time for agencies to sell but the more important thing is whom they sell it to. “Do not sell it to somebody who is trying to do the same thing and wants to give you a refresh. That is the worst kind of sell. There is a right time for an agency to sell. But who do you sell it to, I think, is a much more interesting angle,” said Boulding.

     

    But from the client perspective, some brands prefer to be associated with the brands they have worked for years. So, how difficult or easy is it for an independent agency to build its own niche? “Some clients want to stick to their regular agencies and play it safe. A client who wants to build a business and build their own reputation wants to work with people who are more committed, more involved, more entrepreneurial and will go with that. You do need a courageous client but you also need someone who will make that happen because the upside is bigger as well as the downside. So, if we are advising independence, we are saying look for a client who is at this stage of the life cycle of a company and not a client who wants stability,” said the strong supporter of independent agencies.

     

    Boulding also adds that sometimes after reaching a certain milestone independent agencies tries to play it safe and are a little wary of taking risks. And, it kind-of makes them lose their independence because they think that they should not mess up the client’s independent and just stick to something that is less risky. In 2003, thenetworkone was founded. It works with more than 800 independent agencies in 106 countries worldwide. It also hosts The Indie Summit, the international conference exclusively for independent agency leaders.

     

    In the last few years, we have seen many independent agencies emerge out of India as well but the numbers are not quite there now.  Boulding says that initially he was very disappointed because some of the pioneers were sold out but now there is still a still hope with a rise of new ones. He says that there is a need for independence in the industry and both the independent and traditional agencies need to co-exist.

     

  • Chrome study on HD TV reveals interesting trends

    By A Correspondent

     

    Leading broadcast distribution research firm Chrome Data Analytics and Media , has released ‘Now Playing: HD’, a report on the rise and penetration of High Definition Television in India.

     

    The report, notes a communiqué, covers key aspects of the evolution of HD TV, which primarily gives broadcasters and advertisers a deeper insight into potential target markets.

     

    Amongst a range of observations and findings, the report has come up with a list of factors that drive a consumer into purchasing high definition packs and set top boxes, such as:

    # DTH and digital pperators push attractive offers while selling the SD or HD DTH boxes including foregoing installation costs that greatly encourage consumers to opt for HD TV viewing.
    # On events of significance (like sports tournaments), HD boxes were charged to fulfil high quality viewership needs which means HD pack top ups were primarily event led.

     

    Besides purchase drivers, the report also goes deeply into the proliferation of DTH/ HD television across India. Following are the top-line findings around the same:

    # Of the total universe of 168.3 mn households, 41.9% have DTH/ FTA, 33.9 per cent have digital and 24.2 per cent have analog connections.
    # Across India, there are a total of 8.34 mn HD households, of which Digital Cable HD households account for 11 per cent and DTH HD households account for 89 per cent of the penetration.
    # As for the player-wise split, Tata Sky has the highest share in terms of paid DTH HD penetration.
    # Tata Sky also tops the list when it comes to hosting the maximum number of HD channels.
    # In terms of Digital Cable HD penetration, Hathway leads the pack.

     

    Commenting on the changing trends in TV viewership, Pankaj Krishna, MD, Chrome DM said “HD is here to stay but understanding consumer behaviour, which is ever-evolving, is the key to capture maximum markets. Also, with the launch of Reliance Jio, OTT HD consumption will be on a steep rise and we see this complimenting the HD consumption growth on television.”

     

  • Micromax mandates Zenith & Isobar for media & digital

    By A Correspondent

     

    Micromax Informatics Ltd. has appointed Isobar as the digital marketing agency and retained Zenith as its media buying agency after going through a multi-agency pitch process.

     

    Entering a new phase, Micromax’s focus is going to be on providing solutions to the consumers using their phones. Therefore, one of the key focus area for the brand has been to build a strong connect with its audiences by bringing alive brand experiences across multiple touchpoints, backed by innovative product line up and hence both the agencies – Zenith and Isobar and ZenithOptimedia will help Micromax take this journey ahead.

     

    Micromax will be handled out of Isobar’s Delhi office and will focus on growing and sustaining the brand’s online presence in addition to supporting Micromax’s ongoing and future campaigns.  Zenith will now focus more on measuring performance and returns on investment to tap the target audience of Micromax in its new journey.

     

    Talking about the association, Shubhajit Sen, Chief Marketing Officer, Micromax Informatics said, “We are delighted that post the pitch process we have two of the most competitive agencies on board with Micromax. While Isobar will lead our digital mandate and we are impressed with their team of young, intuitive professionals bringing in a fresh perspective, Zenith will continue to be our agency to manage traditional media. We would also want to place on record our appreciation for Interactive Avenues (IA) and their team -they helped build Micromax brand with some real great work.”

     

    Tanmay Mohanty

    On being contacted, Tanmay Mohanty, Group CEO, Zenith expressed his delight on retaining the Micromax business and said, “We share a wonderful working relationship with Micromax. The client was impressed with our fresh approach on the Micromax brand, and the innovative thinking and rich consumer insights that we bring to the table. Going forward, we will continue to put in the best of our resources, people, tools and processes behind the Micromax brand.”

     

  • Siemens turns focus on ‘Ingenuity for life’

    By A Correspondent

     

    Siemens Limited has launched its new brand claim ‘Ingenuity for life‘ in India. This claim will appear under the Siemens logo, whose design and colour will be unchanged.

     

    “Ingenuity for life is the unique combination of engineering, genius and innovation combined with our role to create value for customers, employees and society. For me, ‘ingenuity’ means engineering expertise, entrepreneurial spirit, the power of innovation and the willingness to give our best for society on a daily basis. ‘For life’ means that, in every generation, we at Siemens create long-term value – for the individual customer, employee and citizen as well as for society as a whole. Siemens combines its strengths in the areas of electrification, automation and digitalization with engineering expertise and the power of innovation to deliver Ingenuity for life. Ingenuity for life is what holds us together and unifies us. It gives us pride”, said Sunil Mathur, Managing Director and Chief Executive Officer, Siemens Limited.

     

    The campaign shows how the brand’s technology impacts society and how Ingenuity is shaping India’s future, notes a communique, adding: “With the strengthening of its global brand appearance and the related positioning, Siemens will be emphasising its focus on electrification, automation and digitalization.” The company will launch the campaign in India through positive, real-life impactful communications across channels and media (including OOH, cinema and DTH) and digital (including social) media.

     

  • Tom Goodwin on digital media & the future

     

    One of the star speakers at the Zee Melt 2016 was Tom Goodwin, Senior Vice President of Strategy and Innovation at Havas Media. This was Goodwin’s second visit to India, and as in the past he kept the audiences of his sessions glued to their seats with his vision for the future and a reality check of the present. Excerpts from a quick chat with Tom Goodwin…

     

    In your session at Melt, you spoke about trends in the digital media – the goods and the bad. What is your view about the way things are in India?

     

    The famous saying by William Gibson about the future being here but not equally distributed… more than anything else as I travel around the world you realise how true that is. So, it is very easy for Americans to come here and to somehow think that the things are far behind here. There are some things which are very far behind here. But there are things which are way ahead of America and I also think that change will happen probably more quickly here as well. For example, if you look at the way the mobile phones are embedded in the culture of people here… When you look at people in terms of media consumption, it actually lags behind. The number of people that buy daily newspapers, for example, is something that has not been seen in the realm of a developed world for a long time. One needs to be mindful of the environment it creates and the degree to which companies can lead for a lot in the interim stages. It is very easy for China to build the world’s best railway network because they are able to invest in the very latest and very best and advanced trains which is why they have one of the best train structures in the world. It is interesting to look at what the equivalent infrastructure looks like for India. So, what is mobile banking like in an environment where banks have not built a vast system of high-end banks first. What does Uber or Ola look like in environment where people have not got high car ownership>  It is a very interesting market to look at how things can be very advanced very quickly. Retail would be a very good example of that.

     

    Why do you think there aren’t enough investments happening in terms of digital media spends?

    I think digital media has always been the next big thing and what we realised in some markets is that there needs to be a much more nuanced approach towards it. There is always a lag between new technology and how quick investment happens in that channel. Mobile is the best example at the moment where we find an incredible amount of time but investment in advertising is very low. So, what we are probably seeing is people learning from early mistakes that happened in other countries. We are seeing a certain degree of lag because that is how the world is. Probably, I am also seeing a slightly different demographic nature here where if you want to reach the mass market, it still may not be as possible to do so using digital channels and there are still huge numbers of people watching broadcast TV and reading newspapers as well, so it is a combination of factors.

     

    Consumption studies have claimed that print and broadcast are still going strong in India. So, traditional media is going to be here for long. Even the new media, for example Amazon, advertises a lot on traditional media.

    At the end of the day, India is a country that has 1.2 billion people and is going through a remarkable economic transformation with incredible amount of growth. So, unlike more mature economies, it is absolutely possible and likely and good that the entire advertising community grows. Traditional media will grow but it is also likely and sensible that digital marketing and channels will grow even faster. I would like to think of a world beyond digital and traditional split because if you are reading the Indiatimes on your phone, we are still reading quality journalism. I talk freely about the post digital age where you can shoot TV through streaming or broadcast or whether you are reading news on your phone or on your desktop or newspaper increasingly matters less. The distinction between traditional and digital will hopefully increasingly mean less.

     

    So, you are saying digital is going to get mainstreamed.

    I think in different countries in different times digital will become how virtually all mediums are delivered. Interestingly in India, the TV streaming infrastructure is pretty advanced. So, we are already seeing lots of people consuming TV on desktop and through the internet. If we look at the long-term future other than newspaper and outdoor virtually all media will become digital, it is a personal opinion of mine as Tom Goodwin. And, this differentiation between traditional media and digital will just become irrelevant. As it happens that digital is better, we got far more rich personal information, we get to see how people are behaving, we get to optimise and buy in real time. It is the best environment ever for advertising. So we should see a positive there.

     

    On a personal note, being a leading futurist yourself, don’t you want to do something bigger than what you are doing currently?

    I am lucky and have done quite a lot of things for the first time. I did one of the first mobile apps, the world’s first interactive digital ad. I feel very comfortable when I make things and less comfortable when I talk about things. At the moment, I really enjoy triggering a debate. I feel my role is not to have answers but to have really good questions and I enjoy going around the world observing behaviour and thinking about how things are changing and not changing and I like making things and more work that I can do for our clients. But for me as an individual I think I am an intrepreneur rather than an entrepreneur. I do not want to take on the massiver of risk and have sleepless nights making stuff when I already got an amazing job.

     

  • Nitin Karkara appointed Head of Digital at Havas Media

    By A Correspondent

     

    Havas Media Group India has appointed Nitin Karkara as Head – Digital. His key responsibility will be to promote and drive growth for the 360-degree digital offering of Havas Media in India for existing and new clients.

     

    Speaking about the new addition to the team, Anita Nayyar, CEO Havas Media Group India and South Asia said, “Nitin is an accomplished and seasoned professional. He has the rare mix of leading from the front, both from the client and agency side. We’ve had tremendous organic digital expansion. Although, digital cum mobile has been a core part of every new business win, Havas Media today is a firmly established fully integrated media company providing both online and offline solutions.”

     

    Speaking on his new role, Karkara said: “Havas Media Group is one of the pioneers in bringing their integrated media and creative offerings with specialized proprietary global tools for developing strategy, planning, media buying, analytics, and reporting. This is a huge opportunity for me to demonstrate these proven global specialized tools and frameworks in the Indian market and create value for existing and new clients. This will also help us further integrate client businesses and successfully partner with them in their overall marketing stories.”

     

    Karkara was previously GM and Head of Digital (HHP Division), Cheil Worldwide and earlier Digital Marketing Lead – India & South West Asia, The Coca-Cola Company. He started his career with Samsung and since then has been associated with companies like Sapient India, Microsoft in Wunderman, IBM, ITC Hotels, Manipal Education and Vodafone in OgilvyOne, Fritolays, GSK, Readers Digest and Tetrapak in ISHIR Digital.

     

  • DentsuWebchutney’s 360 digital campaign for Flipkart sale

    By A Correspondent

     

    Flipkart and its digital partner DentsuWebchutney have come together to create a ‘made-for-360 experiences’ to highlight the key offers of Flipkart’s annual flagship sale tittled The Big Billion Days.
    As the lead character in the film says, it’s a “game disguised as a 360 video”.

     

    Taking from the campaign theme, ‘Ab ITNE mein ITNAAAA milega’ (cueing in value maximisation, courtesy the sale’s offers) – the activity maximised the experience of the user by packing in a treasure hunt within the 360 video. Said Shoumyan Biswas, Vice President – Marketing Flipkart: “For us engaging with our users with a compelling story is as important as sales. We constantly like to push the frontiers – be it with our service, technology or consumer engagements”.

     

    Said PG Aditiya, Creative Director, DentsuWebchutney says, “360 as a technology hasn’t progressed too far yet, and we were experimenting with form which had little precedence- gamification within storytelling using 360. There were tons of roadblocks- but as it’s always the case, the output was worth it. For Indian digital creatives, it’s a pretty big step in the right direction- with the potential of interactive video using tech that social gives you.”

  • Liqvd Asia bags digital duties of Stylam Industries

    By A Correspondent

     

    Liqvd Asia has won the digital mandate Stylam Industries Ltd, Panchkula-based  leading manufacturer and exporter of high pressure laminates, exterior cladding and exterior flooring. This was a multi-agency pitch.

     

    The mandate for Liqvd Asia is to manage social media marketing, content production, digital advertising, reputation management, search engine optimisation and website design for the brand. Liqvd Asia will work towards Stylam Industries Ltd’s positioning as a pioneer in the industry through enhancing relationships with existing and new consumer.

     

    Commenting on the appointment, Manit Gupta, Director- Stylam Industries said, “We are pleased to start our digital presence with Liqvd Asia.  Their attention to detail and willingness to listen to our needs as well as their creativity has impressed us. They are relentless and the two areas in particular which differentiate them from others are; clearly the quality of work and relationships with the clients. With their Expertise we hope to achieve new heights of success.”

     

    Said Arnab Mitra, Managing Director, Liqvd Asia: “Stylam mandate is a further testament of our capabilities. After a well-established international footprint, Stylam now wishes to closely associate with the Indian market .We look forward to partnering it on this journey.”

     

  • Rage Communications to handle digital mandate for Brand Vitbits

    By A Correspondent

     

    Rage Communications, a full service digital communications agency, has bagged the digital business of Wallace Pharma’s OTC vitamins. Branded VitBits, the chewable multi-vitamin jelly is aimed at children.

     

    Rage Communications has been mandated with creating the entire online marketing ecosystem for VitBits! beginning with an intuitive website followed by a social media presence that will sustain marketing efforts. Rage will also work on building and sustaining the VitBits! website’s organic search performance with search engine optimization.

     

    Neville Medhora, Vice President, Rage Communications says “It’s not just about selling a jelly vitamin but helping mothers nurture their kids via advise, a mothers community and access to information that she is actively seeking. We want to be a part of her journey in bringing up her kids.”

     

    Said Vinay Pinto, Executive Director, Wallace Pharmaceuticals: “VitBits! will further strengthen our strong paediatric franchise. With VitBits!, we enter the emerging market of paediatric nutrition. VitBits! is not just about marketing a product, it is partnering with the mothers in the upbringing of their children.”

     

     

  • Delighted to be stepping into large shoes…

     

    Neeraj Roy, Managing Director and CEO of Hungama Digital Media, was elected as the President of the India Chapter of International Advertising Association (IAA) on September 23. A veteran of the Indian digital media domain, Roy has been an active member of various industry associations and has also been a Vice-President of IAA India. A fortnight after he took charge, Roy spoke with Santosh Jangid for this interview in text and video.

     

    The IAA India Chapter is decidedly the most active associations in the Indian A&M industry. And it was all thanks to your predecessor Mr Srinivasan Swamy. Your thoughts as you have taken charge?

    If we look at IAA in India, we have completed 25 years. It is part of an institution which is now over 75 years globally and its representation is essentially to the media, marketing and advertising community. Over the last four years we have been extremely fortunate and privileged to have the energy and enthusiasm of Srinivasan K Swamy or Sundar as we call him to energise IAA in India in a manner which he has done is unprecedented. He has been pretty much at the centre of numerous activities that have been undertaken and we are delighted that he is now going on to take more senior responsibilities within IAA global. I am delighted to be stepping into the very large shoes of Sundar and hopefully will continue to take the tradition forward in what we have been attempting to do in the Indian media, marketer and agency fraternity.

     

    Any specific deviations from the past, or will it be business as usual?

    Over the last six years, IAA has done about 120 events for the media, marketer and the agency community here in India. As I see things, we break it up into three distinct segments – there are those activities which we qualify as part of a knowledge series which is essentially there is an imparting knowledge by a way of specialist. These could be in the form of actual conferences and workshops or they could be in the form of interactive webinars. The other thing that we have done is that we have celebrated creativity and leadership. This is made up of numerous awards that IAA has undertaken. We have the IAA Leadership Awards which our partner Colors supports us on, we have had a very distinct and unique programme which is the IAA Olive Crown Awards which is the first and the only one of its kind which recognises creativity towards sustainability and a better planet. This was an initiative which was instituted during the tenure of my good colleague Kaushik Roy and we’ve got in recent times the IndIAA Awards which is a recognition of creativity done in a very different way. The third cluster of activity that we really want to focus on is how do we give back into the industry given that there is so much activity, so much knowledge that’s coming in. Parts of this whether they are converted in the form of research, basic papers which can be circulated back to benefit all key stakeholders. Ours is a problem of plenty and the focus is largely going to be to sharpen this to make them more relevant and more contemporary to the needs of the industry.

     

    There is a sentiment that perhaps there are very many events that IAA India conducts and it may make sense to have fewer events. What are your thoughts?

    It’s an opinion and we value any feedback and 120 activities in a matter of six years of which my sense is about 112 have happened in the last four years, is certainly a good problem to have. Several of these programmes that we undertake are using technology in a certain way. For example, the entire webinar series that we do, these could be for groups as little as 15-20 people but they are very targeted delivering knowledge and sharing experiences from specialists in their respective domains. So, to me, it’s not about quantity as it is about relevance, what is the impact that we are having and are we addressing the core needs of the stakeholders that that we represent and that’s the manner in which we will take this forward.

     

    You’ve been one of the early entrants in the digital arena, and of course mobile entertainment. There is no real big bang digital event in the IAA India calendar now (Digiyatra did not happen this year with Kyoorius Designyatra). Will we see an increasing focus on digital?

    Digital is a state where this country is right now. Our belief is over the next 12-18 months, there will probably be over Rs 4000 crore worth of communication that will all happen around the entire proposition of digital and this will be undertaken by numerous stakeholders. There will be those who are enabling this which could be telecom networks, there will be those who are further aiding it which could be device manufacturers, various media businesses whether they are in print, in radio, in broadcast or in films. Each of them are seeing a shift in consumption that’s happening on digital and digital is not merely impacting the broader media marketing fraternity, it is going to percolate into every aspect of our lives. Therefore, for me, it would be relevant to bring in as much of a focus not for the sake of “being seen as digital” but for this fact that digital is genuinely impacting and creating efficiencies, delivering disruptions across businesses and I think that is an aspect that we would certainly want to not only focus on but we would like to bring groups of specialists to our principal stakeholders and members such that they can benefit from that learning and prepare their businesses better in this broader theme of digital that we are all tremendously fortunate to be a part of.

     

    An association is as good as the people who manage it. A word on the managing committee that you have?

    Absolutely, we are fortunate to have the kind of management committee and it is very aptly broken up. You’ve got absolute industry leaders who have been associated with IAA for several years now. People such as our previous Past Area Directer Pradeep Guha, one of the instrumental people to have brought IAA to its current position, people like Sam Balsara, Past President Raj Nayak, Past President Kaushik Roy, our immediate Past President Srinivasan K Swamy and the new team which is taken on board which is the vice president Monica Tata – COO of BTVi as well as the newly appointed CEO of the Sakal Group -  Pradeep Dwivedi and our Treasurer Jaideep Gandhi. Apart from that, in the managing committee, we have very active participation by my colleagues Janak Sarda and Ashok Venkatramani from ABP News. The good thing is that because there are different type of activities that we have undertaken, each of them have taken responsibility of various types of forums and its pretty much in that sense on auto pilot. Over the last 12 meetings that we’ve had at the IAA, at least half of them were followed up by dinners with respective management committee members hosting them. So, you are absolutely right, an association is as good as its members and its core team and the kind of feeling and friendship that exists and what’s nice is within the IAA, over the years we have grown to become great friends all with one common cause to try and do as much for our industry and give back in whatever small way that we can.

     

    Given that the majority of people in the trade are youngsters, many under 30 or even 25, what will IAA India be doing to engage them? There are of course some knowledge and ‘Young Turk’ events. But something that will engage them further?

    It is something that not just now but it is an aspect over the last couple of years has been a big focus within our management committee discussions which is why programmes like Young Turks, the webinar series, our debates, these have all been initiatives to draw upon what we call as the young professionals. We have specific programmes for them which is called The Future Leaders Awards that we have inculcated. Even in terms of the manner in which IAA has chosen to communicate not just within its own membership group but also with industry and other stakeholders. We’ve done our best to embrace newer technologies, embrace social media, and the respective teams which handle each of these particular forums. Each year, we look back at what we have achieved and we set new goals for ourselves. The participation of the younger generation is an integral part of any organisation and as IAA, across the key principal stakeholders of media, marketer and agencies, we are continuously looking at ways by which we will have more participation from them, more leadership and responsibility as well to be held by them and you will continue to see that focus as far as IAA India chapter is concerned.

     

    One last word to industry people who are reading and watching this… on asking them to join IAA India and what will be the benefits they will get by joining it?

    If you visit our website, our entire theme in this is broken up. There is an entire series of knowledge which is broken up by various activities and events that we undertake. We believe that networking is a great offering that has happened on the back of the numerous types of programs that IAA has done in unique manner and we feel that recognition of excellence whether it’s in the form of creativity and leadership. One of the big focus areas for us this year will also be to highlight innovation because we feel that innovation across businesses needs a lot more attention and there’s a premium towards that. Each of these are values which both our existing and prospective members stand to gain and benefit from. Ultimately, the membership fee structure for the association has deliberately been kept at levels which calls for as much of participation and it’s also in two-tiers in its own form. There is membership for a younger generation who just wants to see what do I benefit and get out of this till they actually want to become full-time members.

     

  • Dentsu Impact adds digital and CRM capability

    By A Correspondent

     

    Dentsu Impact is expanding its investment and expertise in digital and CRM with an eye on the future landscape. The agency has launched two new divisions – digital and CRM that will be strategically driven by Kartikeya Srivastava, head – planning, Dentsu Impact.

     

    The agency has also roped in Sanjay Pokhriyal as vice-president, CRM. Pokhriyal comes with more than 17 years of experience in CRM. He has helped run multiple CRM programmes and implement the right CRM strategy, customised for brands. He will report to Srivastava and will help in building the CRM division.

     

    On this move, Amit Wadhwa, President Dentsu Impact said, “if we talk about brand building, digital and CRM are the two most important elements that continue to gain prominence every single day. However, today these two are more often than not discussed more from a technology and process point-of-view rather than brand-out or brand-led. What we at Dentsu Impact would want to do is to seamlessly bind these two elements together along with the brand idea. This is the reason why Kartik, who has been a close partner and has been heading strategic planning for us for a while now, was a natural choice when it came to leading these initiatives and building these capabilities further. We are looking forward to some exciting times ahead.”

     

    On this development, Srivastava added, “The new responsibility is both exciting and challenging…exciting because creative thinking and creativity can be given a new meaning in an ever evolving data-driven, connected world. Digital and CRM are becoming great enablers in creating unified experiences and finding new ways to build brands. It is also a challenge because it requires change management, breaking of silos and reorienting the way people look at these functions not so much as technology or process led, but rather as brand and experience led.”