By Our Staff
WPP has published The Consumer Equality Equation, a study into the relationship between ethnicity, the consumer experience in the UK and potential business growth opportunities.
Supported by WPP’s Racial Equity Programme – which funds inclusion projects that advance racial justice across the world – the report reveals ways in which businesses can address what matters most to these consumer groups to both unlock commercial opportunities and create positive societal impact.
The report features data from 8,300+ participants from six ethnic groups: Black (2,000+), East and South East Asian (700+), Middle Eastern (600+), Mixed Ethnicity (1,000+), South Asian (2,000+), and White (2,000+). The study was a two year-long collaboration between WPP, GroupM and Ogilvy Consulting with original research from Kantar, BAV and Choreograph. It explores in detail different aspects and categories that make up a person’s consumer experience: health, employment, finance, retail, clothing and fashion, beauty and personal care, food and beverage, luxury, and the high street.
Said Mark Read, CEO of WPP: “We know that brands who invest come out stronger in times of economic uncertainty. As people look to prioritise their expenditure and change their habits, businesses need to rethink any previous assumptions about Minority Ethnic spending. The consumer experience – good or bad – directly shapes and influences people’s daily lives, meaning business leaders play a pivotal role in helping to build a more equal and thriving society.”
Added Shelina Janmohamed, VP of Islamic Marketing at Ogilvy Consulting, and lead author of The Consumer Equality Equation: “We set out to ask a simple but infrequently asked question that is fundamental to future brand success: what does it mean to stand in the shoes of Minority Ethnic consumers? Our research has helped us create a transformative framework for our clients and their customers that addresses systemic consumer inequality and leads to business growth through holistic engagement. This relationship – ‘The Consumer Equality Equation’ – is an important and game-changing milestone in laying the groundwork for tangible change in everyone’s consumer experiences.”
Brands have an important role to play in society and all consumers’ lives, irrespective of ethnicity:
82% of all respondents say that brands play an important role in shaping Britain’s culture.
80% of all respondents agree brands have a responsibility to reflect modern Britain.
70% of all respondents believe that the actions, products and services of brands can affect their wellbeing.
83% of all respondents believe brands should make more of an effort in understanding different ethnic groups.
People want their brands to step up and be part of the conversation:
77% of people from Minority Ethnic groups say that they actively choose to buy brands that have a strong social purpose and try to do good, compared to 56% of White respondents.
73% of respondents from Black and Mixed Ethnic groups thought that “brands should be in conversations about climate change and sustainability” compared to 63% of White respondents.
Diversifying the consumer experience and leaning into the needs of some groups doesn’t mean alienating others:
Out-of-Home is a trusted broadcast medium across people from all Minority Ethnic groups due to its community-oriented and based nature which can achieve personalisation for different groups through strategic planning of both location and creative messaging.
Every Minority Ethnic group considers Fenty as the most ‘courageous’ brand, while White respondents also ranked it highly in second place.