MxMIndia

Tag: MSLGroup

  • It is the only Indian agency awarded by leading international social media competition in 2012

    Hanmer MSL wins Bees Award for eBay.in

    By A Correspondent

     

    MSLGroup India’s Hanmer MSL has been awarded ‘Best Social Customer Relations Management’ at the third edition of the prestigious Bees Awards for its social media engagement campaign of eBay India.

     

    The Bees Awards is the first international social media competition honouring communication and marketing professionals and judged campaigns from agencies and brands from across 40 countries.

     

    The eBay winning campaign – eBay India Wins with Social CRM – received the award for its creative customer engagement strategy that identified female consumers as brand evangelists and developed rich, visual talking-points to create a viral effect and foster brand loyalty. The agency also established a strong customer relationship management mechanism that focused on seamless integration of the user-facing CRM process on Facebook with eBay’s back-end processes to create a real-time response set-up.

     

    The award win follows MSLGroup Asia’s finalist nomination at the Bees Awards in 2011, for MSL China’s work with IKEA in the ‘Best use of Microblogging Platform’ and MSL Singapore’s nomination in the ‘best relationship with blogs’ category for feminine care brand Whisper, “Happy it’s Here!” social media campaign.

     

    Commenting on the win, Jaideep Shergill, CEO, Hanmer MSL, said: “I’m extremely proud of our social media team for notching up an impressive win at the Bees Awards this year, and for being the only agency from Indiato do so. This award acknowledges our industry – leading, best-in-country social media engagement expertise and creativity. We are truly proud to have been honoured in a competition that brings together brands and agencies from the communications industry across the world.”

     

    MSLGroup’s MSL Nordics also won the “Best Use of Alternative Tools” category with Ariel Fashion Shoot, undertaken in partnership with Saatchi & Saatchi.

     

  • The MSLGROUP India Social Co-Lead on why all marketing campaigns must have a social media initiative planned.

    Narendra Nag on 5 reasons why no marketing campaign can do without social

    By Narendra Nag

     

    1. Your audience is online: 58 million Indians are on Facebook and half of them log in everyday. Younger people, usually the most attractive demographic for brands, spend more time on Facebook than they do reading the newspaper or watching TV.

     

    2. People don’t easily believe what brands tell them any longer – but they do trust what they hear/read about from real people. So, a blogger or someone of Twitter has more influence on purchase decisions than an ad on TV.

     

    3. Apple, mobile phones, health and wellness products/services, luxury brands and car/bike brands have it easy – people like to say nice things about them. For everybody else, pretty much the only time somebody mentions their washing machine or microwave is when it isn’t working. To combat all that negative sentiment, your marketing campaign needs to be social in nature – connecting with people over something they care about.

     

    4. Social stretches out each marketing rupee to the max. That event you’re doing at the mall, promote it on social and you’ll get a lot more people involved and engaged. That ad campaign on TV – don’t just show the ad on YouTube, create a social campaign that goes on a lot longer than the four weeks your ads on TV.

     

    5. If you’re not social, you’re dead. Brands no longer get to tell consumers what to make of them, audiences who’ve never bought the product are defining what a brand stands for. If you’re still thinking communication, your brand is dying a slow death. Start listening and participating in conversations to get a handle on what your brand truly means.

     

    Narendra Nag is Co-Lead, MSLGROUP India Social

     

  • MSLGroup's white paper on the Indian PR industry underlines potentially growth-limiting challenges the trade faces

    Why the PR industry needs some PR

     

     

    By A Correspondent

     

    The PR industry in India today is facing potential growth-limiting challenges such as a dearth of home-grown talent, the fallout from recent PR scandals and a move away from traditional PR towards strategic communications.

     

    This is the thrust of the most recent executive report on the public relations industry in India from MSLGroup India’s Hanmer MSL and 20:20 MSL, both part of MSLGroup, Publicis Groupe’s flagship public relations, speciality communications and engagement group. The report, Understanding the Public Relations Industry in India: Challenges, Opportunities and 2012 Outlook, takes an in-depth view of the PR industry in India, drawing on quantitative and qualitative research to bring together a hard-hitting and frank appraisal.

     

    The report touches on these issues, as well as the widely reported misconceptions about size of the Indian PR industry, and the ramifications of this over-inflated figure on the market. A recent Associated Chambers of Commerce and Industry of India study pegged the size of the industry at a “wildly inflated” $6 billion whilst MSLGroup’s research points to $140 million being a more true representation.

     

    Jaideep Shergill, CEO for Hanmer MSL and Member of MSLGroup India Management Board commented, “The challenges before the Indian PR industry are not that different from what other service industries have had to face in the past – a serious talent shortage, disconnections between fees and value, and measuring performance accurately. Furthermore, we must look ahead and ask ourselves how the industry should react to a worsening global economic situation. These are questions this report tackles and by bringing these tough issues to the fore, we hope that it puts the industry into perspective and kicks off a discussion on the roadmap that PR in India so desperately requires.”

     

    “The industry is at an important crossroads, and we have taken the first step in not only asking difficult questions of ourselves and the industry, but also providing potential solutions to foster a stronger and sustainable India PR market,” added Sunil Agarwal, founder of 20:20 MSL and Member of MSLGroup India Management Board.

     

    In addition to highlighting a variety of trouble spots, Understanding the Public Relations Industry in India: Challenges, Opportunities and 2012 Outlook report also identifies opportunities for PR agencies such as offering integrated strategic and speciality communications, bridging the compensation gap, ensuring performance measurement and understanding client expectations.

     

    Throughout the report, critical questions are posed to agencies and their staff, clients and their organizations, media and the industry at large which are aimed to spark debate, ideas and potential solutions that can strengthen the industry’s future. Some of these include:

     

    • A misunderstanding of the size of India’s PR industry, hiding the on the ground realities and core issues.
    • A serious Indian talent crunch, stunted by a more lucrative in-house corporate communications sector, increasing the demand-supply.
    • A lack of understanding of how PR can play a strategic role, resulting in low PR retainers – in the Rs 20-lakh ($40,000) range compared to the average advertising retainer of Rs 2 crore ($400,000).
    • A vital need for PR firms to offer integrated communications as the line between PR, advertising and digital begins to blur.
    • Speciality communications such as niche PR, engagement through social media and employer branding to be recognized as growth focus areas for PR agencies.
    • Despite the global economic turmoil, India continues to grown at 7%, presenting a unique opportunity for PR firms in terms of global and Indian MNCs.

     

    MSLGroup India has developed this report to further its and the industry’s goals for sustainable and professional development. PR professionals, clients, organisations and the industry recognise that PR in India is at a critical juncture and Public Relations Industry in India: Challenges, Opportunities and 2012 Outlook offers a transparent and robust précis to move the industry forward.

     

    (To learn more about the Public Relations Industry in India: Challenges, Opportunities and 2012 Outlook, or to read the report by MSLGroup India in full, visit asia.mslgroup.com.)

     

  • MSLGROUP has announced the launch of a global Crisis Network of 50+ experts, to advise, guide and support clients in troubled times, connected by a proprietary real-time platform.

    Dial MSL if you’e a client in a crisis

    By A Correspondent

     

    MSLGROUP has announced the launch of a global Crisis Network of 50+ experts, to provide the best advice, guidance and support for clients in troubled times. Connected to each other by a proprietary real-time platform, the network is devised to help business leaders prepare for a new normal: today’s fundamental reset in dynamics between individuals, influencers and institutions around trust, power, risk and crisis. Alongside 24×7 access to the platform, the crisis experts are also able to leverage the network’s crisis planning framework and crisis simulation workshop — to help clients plan for and respond to crisis situations effectively. MSL is represented in India by Hanmer MSL and 20-20 MSL amongst others.

     

    Pascal Beucler, MSLGROUP’s Chief Strategy Officer commented, “Today, business leaders must master the three key interplays shaping crisis in the “new normal”: the interplay between mainstream media and social media, the interplay between local and global dynamics, and the interplay between crisis planning and response. MSLGROUP’s Crisis Network is a one-stop shop to help guide companies and institutions to do just that.”

     

    Marking the Crisis Network launch, the team has also published its first report, an e-book titled When Every Crisis is Global, Social and Viral. Section one explores how social media is changing trust, power, risk and crisis. Looking first at the role of social media in societal upheavals in the West, the authors then move to the East and review how social media is changing the news ecosystem in China, eroding the wasta system of personal influence in the Middle East and uniting the Indian middle class in a grassroots movement against corruption.

     

    The second section outlines how corporations can leverage social media to manage risk and reputation. The team of experts then take a look at how social media can play a role at each stage in the crisis curve, describe the art and science of crisis simulation, recommend engaging third party influencers in crisis planning, share lessons from managing the global Crisis Command Center for BP, provide a playbook for handling a crisis on Facebook and end with tips and tricks on crisis management.