Tag: ASCI

  • ASCI resolves 221 complaints of misleading ads in May

    By A Correspondent

     

    In May 2020, the Advertising Standards Council of India (ASCI) investigated complaints against 251 advertisements, of which 23 were promptly withdrawn by advertisers. ASCI acted against 222advertisements on a suo motu basis and its Consumer Complaints Council (CCC) upheld 209 cases.

     

    Of the complaints, other than those against the withdrawn advertisements, the CCC evaluated 228 advertisements. Complaints against 221 were upheld. Of these, 162 belonged to the healthcare sector, 47 to education, 1 tofood and beverages, 1 to personal care and10 to other category. As the lockdown was enforced across India, several advertisers, especially in healthcare, made false claims about Covid-19 cures and preventions. The Ministry of AYUSH is reported to have sought help from ASCI to alert it about such advertisements. In the months of April and May over 100 such cases were flagged to the industry-governed regulator.

     

    Rohit Gupta

    Said Rohit Gupta, Chairman of ASCI: “We believe in the effectiveness of co-regulation – essentially self-regulation acting in alignment with government laws and guidelines. The new law is a tremendous opportunity for the advertising industry and brands to raise their standards even higher and to put the consumer firmly at the centre of their efforts. It paves the way for advertising that is more informative and honest while introducing serious disincentives for violators.”

     

    As an advertising self-regulator, ASCI has succeeded over the past 35 years to establish and maintain consumer trust in advertising, acting swiftly and effectively against misinformation. With the new law in place, ASCI is strengthening its monitoring mechanism by including digital media in it. Its National Advertising Monitoring Service already tracks potentially misleading ads nationally for suo motu action.

     

    On the impact of COVID-19 on the advertising industry in general and ASCI in particular, Gupta said: “The past four months have been extremely challenging as we got familiar with virtual processes of monitoring advertisements and the functioning of the CCC. All teams are now well aligned to ensure smooth processing and timely action.”

     

  • ASCI welcomes new Consumer Protection Act

    By A Correspondent

     

    The Advertising Standards Council of India has welcomed the new Consumer Protection Act. In a statement, Rohit Gupta, Chairman, ASCI commented on the new Consumer Protection Act:

     

    Rohit Gupta

    “ASCI welcomes the new Consumer Protection Act set to be enforced from July 20, 2020. Our efforts, as the advertising self-regulatory body, are also to protect the consumers’ interest. We expect to see a significant impact in the control of misleading advertisements – currently very high in educational as well as healthcare products and services sector and teleshopping genre. We would soon be launching monitoring of potentially misleading advertisements appearing on digital media, in addition to the print and TV surveillance. We see our role to be complementary and promoting responsible advertising by providing guidance to marketers and celebrities via Code for Self Regulation in Advertising and Guidelines thereof.”

     

     

  • What will Brahm say to this at the next AGM?

     

    He was more than just the Hawkins big boss. A great marketer with a keen sense of (and on) advertising. His contribution to the various industry associations has been huge, and will always be remembered by those who knew him. Brahm Vasudeva passed away late on Friday, July 10. He was Vice Chairman and Managing Director of Hawkins from 1968-84, Chairman and Managing Director from 1984 to 2006 then Non-Executive Chairman. Our ‘Namaste’ to him.

     

    We carry here tributes by senior industrypersons Arvind Sharma, Ramesh Narayan, Narendra Ambwani and Jayesh Ravindranath.

     

    Brahm Vasudeva, RIP

    By Arvind Sharma

     

    On July 10 afternoon, many industry WhatsApp groups started sharing the news of Mr Brahm Vasudeva’s passing away. He was eighty-four years old.

     

    This sad news got me reflecting. About Brahm and about me.

     

    When I joined the advertising industry in my early 20s, a handful of large consumer marketing companies wielded enormous clout in the industry. That is true to a degree even today. However, what was strikingly different in that era of nascent consumer marketing was the influence a few individual consumer marketers exerted on the industry. They punched far above the weight their revenues or their marketing budgets should have given them. The position they commanded in the industry came from their intellectual caliber.

     

    Brahm was one such individual.

     

    He used the might of his intellect to change consumers’ lives for the better. His pressure cookers liberated Indian housewives from hours of sweaty drudgery in the kitchen. He constantly innovated- in products, distribution and marketing. Pressure cookers on EMIs, I’m told, was one his category penetration driving ideas. Of course, he built a very successful business in the process. But what many of us admired him most for were his enduring contributions in moving the industry forward on a number of fronts.

     

    We live in an era where we get agitated about our leaders bending the truth. And that is the way it should be. But can you imagine an era where there was no way of knowing the truth! Or no agreement on how to go about discovering the truth!!

     

    Brahm pushed on so many industry fronts to change that.

     

    As a major voice at the Indian Society of Advertisers, he demanded that media should charge for exactly what it delivered based on precise measurements. Whether the measurement was in terms of column centimeters of ads actually printed or in terms of opportunities to see delivered. His sessions with his agencies with piles of newspapers to measure the exact sizes of ads seemed quirky to many. But his insightful and counter-intuitive-to-many stance that for dependable media measurement, advertisers and advertising agencies must contribute their share of measurement costs has been proven right over time. It is now the bedrock principle underlying two major media measurement institutions in the country- Media Research Users’ Council and Broadcast Audience Research Council. Among others, they provide measurement on two of the most important media in the country- Print and TV.

     

    While being a champion of freedom of commercial speech, Brahm understood and advocated that as industry consisting of advertisers, ad agencies, media and associated advisory firms, we must self-regulate ourselves and our content. Otherwise somebody else will. He was one of the moving spirits behind creation of the Advertising Standards Council of India. He was actually the pen that wrote ASCI’s code of conduct. In 1985, in mere 3500 words, he wrote the principles that define good advertising. Those principles hold good even today-after 50 years of rapid change.

     

    The four pillars of these principles are taught in every advertising class in India today

     

    # Truthfulness and honesty in claims

    # Non-offensiveness to the public

    # Against harmful products & situations

    # Fairness in competition

     

    Brahm selflessly championed these and many other ideas he believed were good for the industry while he was in office at these institutions. And for decades after that at every possible opportunity. And long after he had physically left these boardrooms, the force of his thinking has continued to guide them with a simple question, repeated often: “What will Brahm say to this at the next AGM?”

     

    Brahm will not be there anymore at the AGMs of these institutions. And the truth is that he has not been there at most of them for the last few years. But the question, ‘What will Brahm say to this at the next AGM?’ has become such a habit with the industry that it has continued to echo in the boardrooms. It is the industry’s way of internalising the ideas and principles of a man who shaped its past and will continue to influence its future.

     

    About a decade ago, Brahm started championing the use of ‘Namaste’ in place of a handshake. But then Brahm always had great foresight! He was always ahead of his times!

     

    Brahm, those of us who knew you personally, will miss you as a friend. As an industry, we will do well to keep your memory alive by continuing to ask ourselves: ‘What will Brahm say to this at the next AGM?’

     

    Arvind Sharma is a veteran adperson and former Chairman & CEO, Leo Burnett

    ~ ~

     

    Namaste Brahm!

    By Ramesh Narayan

     

    The Year was 1982. Delhi was hosting the AdAsia 1982.

     

    I was an aspiring advertising person, attending the Congress to see what advertising was all about, and whether it could offer me a career. And there, one of the things etched in my memory was the final session where Mr Brahm Vasudeva summed up the entire proceedings.

     

    I was so impressed with his presentation. The way he chose the right points to highlight, his impeccable delivery, the ease with which he held the attention of the audience, it was just perfect.

     

    And perfection is something I would grow to associate with Brahm.

     

    I told him about the impression he had made on me and he always chuckled that he was responsible for me getting into advertising.

     

    Fast forward to an IAA Congress in Cancun. As a rookie, I was using conferences as a place to learn more about my profession. Brahm, for want of any other company, was indulging me. “Nice hotel” I said, nervously. “Yes”. he replied. “Why do you say so?” he  asked me.

     

    “Large rooms, great view”, I said. And countered: “Why do you like it?”

     

    “Wooden hangars,” was his laconic reply. And then went on to add: “the little things really matter”.

    Quintessential Brahm, as I was to learn as the years rolled by.

     

    The IAA was a fledgling association with and managing committee meetings would be held at the Trattoria restaurant. Pradeep Guha was the Hon Secretary and I was the Hon Treasurer, and I was presenting the annual accounts to the small committee which included Brahm. At one point he raised his index finger and I paused and said “Brahm, any doubts?”

     

    And he replied in his even tone, “Doubts? When Ramesh presents, I have no doubts. Just some clarifications maybe?” A lesson in using the right word at the right time.

     

    Somehow, Brahm was slightly intimidating to most people. Yet, he was uniformly gracious and kind to me. He even confided in me one evening at the Oberoi (now Trident) that he really didn’t care much for my father (whom he knew earlier) but “you, Ramesh are different”.

     

    Somehow, I didn’t take offense to that statement because there was something very genuine in his tone and demeanour.

     

    I learned that perfection in every little thing was important to him. Preparedness for a meeting, or presentation and equally, he valued the intent of a suggestion, so I made it a point when I was President Advertising Club to talk to him before the meeting and explain my point of view. After that, he was a formidable ally.

     

    And of course, I was tickled pink that he made it a point to publicly announce, every time we met, that the only desk calendar that adorned his table, was the one I sent him.

     

    Long before Corona, he had decided that Namaste was better than shaking hands.

     

    Rest well, my friend. Your life was a lesson worth learning from.

     

    Ramesh Narayan is a veteran adperson and Founder, Canco Advertising

     

    ~~

     

    He chose every single word he spoke so patiently

    By Narendra Ambwani

     

    I used to love his refusal to shake hands and do namaste. So thoughtful an idea well ahead of Corona times. Also I admired the way he would think and chose every single word he spoke so patiently.

     

    Narendra Ambwani is a veteran corporate leader and coach, and Former Managing Director, Johnson & Johnson

     ~~

     

    A Man Ahead of His Time

    By Jayesh Ravindranath

     

    As the person who helmed and ran what was then Pressure Cookers & Appliances Ltd, now renamed as Hawkins Cookers Ltd, Brahm Vasudeva was a legend. There were people who either hated Brahm or adored him. Very few who dealt with him, were in the ‘grey’ area.

     

    I had the good fortune of working closely with him when I was with Everest Advertising in the 80s. While most people saw him as a difficult man to deal with, I believe I understood what made the man tick, and hence created a rapport and an equation with him.

     

    He had a phenomenal eye for detail and a great believer in offering high-quality products to his consumers. I learnt a lot from him, and this is what I would like to acknowledge today, about the man and his work.

     

    Brahm was a stickler for detail and a man who spent copious hours going through every aspect of his business, be it product design, packaging, advertising and communications, media plans, or even the recipes that went into the legendary Hawkins cookbook. The end-product that would reach his consumers was nothing but the best.

     

    Some examples:

    In the 80s, before the advent of the internet, all communication was through postal mail. Users of Hawkins products would regularly write in to the company, commenting on the recipes Hawkins would offer, or they would send in their own recipes. Brahm would have each and every postcard and inland letter sent to the agency for translation from the respective Indian language to English. This translation would then be reviewed by his team, an appropriate reply drafted in English and sent back to us, the agency. We then got our translators to translate the English to the relevant language on an inland letter, which then got mailed to the person who wrote in! All this clearly at a cost. This was Brahm. He wanted to ensure his customers were engaged positively, and got the best product and service from Hawkins, even though he had to expend a huge resource to do so. I cannot think of any organisation then, that would go to such lengths.

     

    He ran a full-fledged professional kitchen with properly experienced F&B people, at his Mahim Mumbai service centre. This kitchen was constantly preparing and testing recipes for inclusion in the cookbook. The food prepared was then trialed on housewives who hailed from that particular ethnicity or state of India, to get feedback & approval, before the recipe was published.

     

    His eye for detail was such that he would spend hours with his technical and engineering team on minute details of the range of cookers, to ensure that the best quality of material was used to make the final product, and that they were tested before being put out to retail. One of the results of such an eye for detail was that the Futura was the only pressure cooker in the world to have been displayed by The Metropolitan Museum of Art, New York. When I saw it there during my visit in 1997, my heart filled with pride!

     

    Equally, his eye for detail on all advertising that went out was legendary. We would start meetings at his corporate office in Cuffe Parade at 9.30am with an agenda of say 15 items to be covered. By 8pm we would have barely touched 5 or 7, much to the consternation of those around the table, but those 5 or 7 would have been thoroughly discussed and closed.

     

    I recall one instance where he had asked for a logo unit to be in a particular size on the Futura packaging, which was underway. I took back a layout and Brahm’s sharp eye felt it was not the right size. He fished out his scale and ticked me off for not following his instructions. His next comment to me was – “Young man when I ask you for something please follow my request, as I am paying for this service. If you have another view, or your creative team would like to propose another option, by all means, but do not dishonor my request”. Lesson learnt!

     

    The other aspect about Brahm was in spite of his reputation for being a task master, he was a fair man. He was also one of the few advertisers who back then paid his agency on time! Unheard of then in India, where clients where notorious for paying two or three months beyond the due date. One instance I would like to highlight. At Everest one day I got a call from my then Chairman Ahmed Ibrahim saying that we were short on funds and INS (Indian Newspapers Society) payments were to be made. In those days, not paying the media would get the agency on the black list. So, I trotted off to Brahm and requested for a payment of that month’s dues, one week ahead of the schedule. Brahm looked me straight in the eye and asked me with a smile though, why he should finance the agency! He made his point, and a few seconds later he called his Finance head Teckchandani to issue the cheque immediately.

     

    Such was the man, principled, an eye for detail and a businessman and business partner with integrity. A man way ahead of his time.

     

    Jayesh Ravindranath started his career in advertising in Mumbai in the 80s. After 20 years he moved over to marketing. Now he runs an independent consultancy focusing on business mentoring & strategy, out of Dubai.

  • 110 objectionable ads withdrawn in Jan 2020 after ASCI investigation

    By A Correspondent

     

    During the month of January 2020, ASCI investigated complaints against 342 advertisements, of which 110 advertisements were promptly withdrawn by the advertisers on receipt of communication from ASCI. The independent Consumer Complaints Council (CCC) of ASCI evaluated remaining 232 advertisements, of which complaints against 208 advertisements were upheld. Of these 208 advertisements, 83 belonged to the education sector, 64 belonged to the healthcare sector, eight to personal care, seven belonged to Real Estate sector, five to the food & beverages sector, and 41 were from the ‘others’ category.

     

    ASCI exercised the “Suspension Pending Investigation” (SPI) option to fast-track a complaint against an extremely offensive advertisement of an online content app. The advertisement shown as a user uploaded content involved the use of expletive and swear words as well as use of obscene language. The advertiser was instructed to pull down the objectionable advertisement within 48 hours.

     

    ASCI also processed an intra-industry complaint against an advertisement by a pipes and fittings company featuring a famous Bollywood celebrity that misled consumers by implying that they are selling zero defect pipes. The advertisement also violated ASCI’s Guidelines for Celebrities in Advertising.

     

    An FMCG giant, while presenting their ketchup as an accompaniment to meals was seen discrediting home cooked food and disparaging good food practices by calling it to be “boring” roti-sabji. Two popular alcohol brands were seen using surrogate advertising by promoting a music CD and travel experience, respectively.

     

    In the cosmetic and personal care category, one large FMCG company was found to fall foul by contravening the ASCI Guidelines for Advertising of Skin Lightening or Fairness Improvement products. These were two separate advertisements of their cosmetic bleach brands. Another FMCG company misled consumers by claiming that its soap was recommended by Doctors and is capable of reducing risk of skin problems by up to 95 per cent.

     

    A legacy brand with their sports motorcycle portrayed dangerous acts and manifested a disregard for safety as the visuals were likely to encourage minors to emulate such acts which could cause harm or injury.

     

    For the month of January, the CCC saw misleading advertisements of several IVF hospitals and Fertility clinics guaranteeing success and claiming to be the best. There were also a number of real estate advertisements making leadership claims which were unsubstantiated.

     

     

  • RIP, Goutam Rakshit

     

    For 38 years, Goutam Rakshit ran Advertising Avenues before turning a full-time consultant and strategic advisor to SMEs, start-ups and all those daring to be different. Advertising Avenues was one of the hottest agencies in India and was indeed the envy of every asperson from when it started its journey in 1982.  After an MBA from Jamnalal Bajaj Institute in Mumbai, Rakshit joined Cadbury’s (now Mondelez) and then moved on to Clarion before starting Advertising Avenues in 1982. The rest as they say is history. His role with industry associations is well-known and he ensured Indian advertising was recognised the world over. Rakshit breathed his last in Mumbai. He was 71. A prayer meeting will be held post the National Lockdown.

     

    Goutam Rakshit, advertising leader and doyen no more

     

    By Ramesh Narayan

     

    To say that Goutam Rakshit was a multi-faceted person is far from a cliche.

     

    As an advertising professional he was one of the finest minds this industry had.

     

    After early stints in Cadbury’s (where he mentored young men like Sam Balsara), to Clarion, to founding an independent advertising agency, Advertising Avenues, Goutam was one of the most sought-after professionals of his time.

     

    Avenues, as it was called, was run by Goutam, Ashok (the wordsmith) Roy and Gopi (the art genius) Kukde.

     

    And the three created advertising history. Of course the best known campaign was ‘Neighbour’s Envy, Owner’s Pride’ for Onida TV’s where he literally broke all accepted norms, used a negative emotion like envy, a brilliant caricature of the Devil and smashed a TV screen (no bad luck) to propel the relatively unknown Onida brand to the status of a leader. And his Agency to the top of the Abby Awards charts.

     

    But it wasn’t just Onida that broke away from the norm VIP Frenchie had this well-built man dressed in nothing but his underwear rescuing a young lady on a high street, while a headline boldly said “If you think this is stretching things too far… You should see the product”.

     

    UFO jeans showed a label lit up by the flame of a lighter that showed a headline “Statutory Warning. Not having this label on your jeans could be injurious to your ego”.

     

    The magic of Gopi and Ashok, held together by the glue that Goutam was, showed itself in the launch of TNT Skypak in a fabulous comic-caricature series.

     

    I could go on. From Feelings women’s innerwear to Akai Bush from Today contraceptives to Skybags and Royal Toothbrush, Advertising Avenues lorded it over the advertising scene in the late eighties and the nineties.

     

    And there was Goutam Rakshit, the industryperson. Three times President of the AAAI, President of the ABC and ASCI. His relationships with the media bosses was legendary. He didn’t need AAAI and INS to help recover his dues in one famous case. Pradeep Guha and N Murali were sufficient. And then the President of the Asian Federation of Advertising Associations (AFAA) when the historic AdAsia was held in Jaipur. He was also a three-times Chairman of the Judging Committee of the Abby Awards when it was the property of the Advertising Club.

     

    But all this wouldn’t do justice to Goutam, the man. Affable, witty, mischievous but never malicious, very wise, a great friend and a wonderful human being.

     

    I was privileged to write the Citation when he was honoured with the Lifetime Achievement Award by the Advertising Agencies Association of India. It breaks my heart to write this tribute to my friend.

     

    Goodbye, Amader Chairman!

     

    By Bharat Kapadia

     

    It was around 7.30pm on March 6, 2020. Goutam opened the door and welcomed me with his signature smile and warmth at his Jeevan Asha building apartment on Peddar Road. He hugged me and congratulated me for completing my first full marathon and told his grandson proudly: ‘Uncle can make you run 42kms…’. As always, he would put others before him.

     

    He was in good mood to talk about the consultancy he had started and went into a flashback saying: “I was doing quite well at Cadbury’s but was always wanted to be on my own as routine was getting quite boring. I went to Subroto Sen and revealed my desire to start something independently. He had started Clarion Advertising agency along with stalwarts like Tara Sinha, film director Satyajit Ray and S N Banerji after the British agency D J Keymer shut shop.”

     

    “He told me to join and I entered the ad agency business,” Goutam said, adding:

     

    “Although intially I was hesitant and told him that I know nothing about ad agency business. And then Subroto smiled and said: ‘You have been on the other side of the table and you will do well this site too!’ Every few months, I would go to Subroto and tell him that I was feeling the same stagnancy as I had felt in Cadbury’s, he would ask me to hang on for a while.”

     

    Goutam was in a mood to reminisce. “I learnt a lot from him and colleagues about the Indian ethos and how ad strategies would work for different products in changing Indian market. Years later, I ventured on my own and launched Advertising Avenues along with Ashok Roy.”

     

    He then spoke about the legendary Onida campaign which broke all rules and also the records of achievements. “Do you know, Mr Mirchandani of Onida was very reluctant about the devil concept? But after we convinced him there was no looking back.”

     

    He narrated his journey and we were almost lost in some of splendid stories till his wife came and politely asked: “What will you have?’’..

     

    We spoke for hours and he said next time we meet, I’ll introduce you to my clients..

     

    Besides his iconic campaigns and successful ad agency business he also represented ad fraternity in many avtaars. He was the first Indian Chaiman of AFAA (Asian Federation of Advertising Associations) and ever since we used to fondly address him as ‘Amader Chairman!’ (or Our Chairman, in Bangla).

     

    This early morning when I hear he is no more, I couldn’t believe the news. Goutam, in this lockdown, no one is supposed to leave the house and you left Jeevan Asha to go to another world? Not done!

     

  • ASCI acts on misleading ads for December 2019

    By A Correspondent

     

    During the month of December 2019, the Advertising Standards Council of India (ASCI) informs us that it investigated complaints against 310 advertisements, of which 77 advertisements were promptly withdrawn by the advertisers on receipt of communication from ASCI. The independent Consumer Complaints Council (CCC) of ASCI evaluated remaining 233 advertisements, of which complaints against 225 advertisements were upheld. Of these 225 advertisements, 124 belonged to the education sector, 66 belonged to the healthcare sector, seven to the food & beverages sector, six to personal care and 22 were from the ‘others’ category.

     

    A popular online shopping website was found misleading consumers by advertising a coupon code offering discount on all orders. The print ad of one of the leading alcohol brands in India was upheld because of surrogate advertising and violating ASCI’s guidelines of brand extension products. A widely used toothbrush brand could not substantiate a claim of being India’s No. 1 Toothbrush brand, recommended by Dentists.

     

    ASCI, through its Suo Motu surveillance, also picked advertisements that were in violation of guidelines for celebrities in advertisement. An advertisement featuring a Bollywood actor endorsing the claim “India’s First Hygienic Gym” was found to be misleading. Claims made by one advertiser marketing ayurvedic eye drops co-promoted with a movie release and endorsed by the two female leads in the movie were not substantiated. Another advertisement by the same advertiser for women’s health tonic featuring a yesteryear Bollywood celebrity was found to be misleading.

     

    Shweta Purandare

    Said Shweta Purandare, Secretary General, ASCI: “Due to the current Covid-19 pandemic situation, there is widespread anxiety, confusion and fear amongst public at large. ASCI is monitoring advertisements that are making unsubstantiated and opportunistic claims. We have issued notices to advertisers for immediate suspension of such advertisements pending investigation. ASCI’s active social media listening as well as availability of the WhatsApp number 7710012345 during the lock down period have been key in enabling ASCI to act swiftly.”

     

     

  • ASCI hauls up 137 ads in Nov 2019 for non-compliance

    By A Correspondent

     

    During the month of November 2019, ASCI investigated complaints against 408 advertisements, of which 137 were withdrawn by advertisers on receipt of communication from ASCI. The independent Consumer Complaints Council (CCC) of ASCI evaluated 271 advertisements, of which complaints against 248 advertisements were upheld. Of these 248 advertisements, 159 belonged to the education sector, 44 belonged to the healthcare, eight to personal care, four to the food & beverages sector, and 33 were from the ‘others’ category.

     

    While most ads were evaluated for making misleading claims, the CCC also upheld complaints against a couple of advertisements for encouraging disregard to safety. A TVC showing a pillion-riding barber shaving a policeman in uniform on his way to work was considered to be inappropriate, contravening ASCI guidelines for advertisements depicting automotive vehicles. Complaint against a drama serial promo indicating the protagonist doing self-harm by stifling her neck with a cloth (duppata) was also upheld.

     

    Also, a TVC for a popular pain relief gel claiming ‘#1 Doctor recommended active for acute pain relief’ was considered to be misleading as the terminology was ambiguous. It omitted a key word ‘ingredient’ which would be understood by general consumers. Also, a visual presentation of a claim by a popular roll-on deodorant product of dramatically changing dark underarms to fair in five days was considered to be misleading.

     

    Several advertisements featuring celebrities were caught on the wrong foot for making misleading claims. Advertisement of a popular diagnostic company featured a Bollywood actor who endorsed their claim of the diagnostic lab being ‘preferred by most doctors’, which was considered to be misleading by exaggeration and implication.

     

    Shweta Purandare

    Said Shweta Purandare, Secretary General, ASCI: “Consumers are exposed to a significant amount of advertisements on a daily basis. Children and youth are thereby greatly influenced not only for the product choices, but also by what is being depicted in the advertisements and celebrity endorsements. Responsible advertising means depicting safe practices and not encourage negligence. It is also the responsibility of celebrities to check authenticity of the claims they endorse and serve their role of informed influencers.”

     

     

  • ASCI initiates action against ads violating guidelines for October 2019

    By A Correspondent

     

    During the month of October 2019, ASCI investigated complaints against 344 advertisements, of which 80 advertisements were withdrawn by the advertisers on receipt of communication from ASCI. The independent Consumer Complaints Council (CCC) of ASCI evaluated 264 advertisements, of which complaints against 137 advertisements were upheld. Of these 137 advertisements, 89 belonged to the education sector, 29 belonged to the healthcare sector,  four to personal care,  two to the food & beverages sector, and 13 were from the ‘others’ category.

     

    In the CCC deliberations, the most common reason for upholding complaints was that the advertisements were misleading and exploited consumers’ lack of knowledge. This was followed by violations of ASCI Guidelines for Advertising of Educational Institutions and Programmes. The other reasons for complaints to be upheld were superlative claims and unsubstantiated claims of having won awards.

     

    Among various advertisements that were examined, the CCC observed that a top cricketer celebrity was endorsing ‘Instant payment’ claim being made by a well-known online platform for sale of second hand cars. An international automotive company, in their radio ad implied that consumers should not care for traffic rules hence showing a complete disregard for road safety. In the personal care category, a renowned personal care company founded by a beauty expert, mentioned SPF values that they could not substantiate by providing in vivo support data. A widely used sanitary napkin brand advertised its product to have long lasting cooling effect, which was unsubstantiated. Advertisements by hospitals offering IVF treatments were pulled up for making misleading claims regarding their success rates. An internet restaurant company’s claim of being the ‘World’s largest internet restaurant company’ was considered to be misleading in absence of relevant verifiable support data.

     

    The CCC also came across a significant number of advertisement pertaining to the education sector with the advertisers making unsubstantiated and superlative claims of being the most trusted, No. 1 or winning awards.

     

    Rohit Gupta

    Said Rohit Gupta, Chairman, ASCI: “Building on the momentum of the fine work done by the ASCI Secretariat in the past few years, for the year 2020 our resolve is to further strengthen the advertising ecosystem. This would be by means of new initiatives, enhanced processes and new guidelines that we plan to roll out in the coming months. These initiatives would not only benefit consumers but would also result in enhanced participation of industry members in effectively practising self-regulation in advertising.”

     

     

  • Sanjeev Kotnala: Will The New Decade Be Any Different?

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    By Sanjeev Kotnala

     

    Welcome, 2020. Two decades of the century are over. The next one starts. Will it be different? The industry shifts and changes are like climate change. We know they are happening. However, seeing the real impact takes time.

     

    LOT HAS CHANGED. YET, NOTHING HAS CHANGED. 

    The brands continue to work hard experimenting with new approaches in the era of information. Brands are busy finding an original purpose to create positive perceptions in the consumer’s mind.

    Till date the record is dismal. Most brands with purpose have failed to align the whole organisation with the purpose. The result: they have been unable to deliver the same language across every touchpoint or experience. Many brand purposes are non-strategic and have a short life. The consumer quickly sees through the brand’s opportunistic behaviour. It leads to dissonance. The consumer continues to expect the brands to speak to them in a simple language. Be aligned and in-sync through the experience while delivering the best solution for the covert or overt need.

    Today, information access and placement is easy. And the audience is unable to separate the true from the false. The information available on the internet is questionable. Consumers continue to react with limited or misinterpreted information. In real terms, perception is adulterated with reality.

    The herd mentality is a reality. The audiences tend to hook on to a leader, subject or even information and blindly follow it. There is a churn within the influencers. They are being questioned for their impact and intent. The consumer is no longer sure if they can trust the peer and consumer reviews, which are simply polarised. The review industry is course-correcting by making them more genuine sounding.

    The product margin continues to drop, and service expectations continue to rise. The efficiency of templated SOP continues to be tweaked. The products and services keep getting threatened with new technology and business models.

     

    CMO AND AGENCIES.

    The fight between Traditional and Digital continues. Agencies, CMOs and Media owners continue to have a non-polarised point-of-view.

    The life of a CMO is getting more marginalised. The CMO’s tenure is further shortened by complexities of the environment and misplaced expectations. The CMO’s vision has been narrowed down from annual to QSQT and in many places restricted to the next project or the next month. Some CMOs gamble with bold, innovative experimentative consumer connect, some remain risk-averse. No one knows what the best practice is.

    Innovation and insight continue to be mismanaged and ill-defined. Communication and Marketing seem to be teamwork run by the idea and budget dictators. People fail to understand that marketing is not always about what you are doing but equally important is what you sacrifice, what you decide not to do.

     

    INDUSTRY AND INDUSTRY ASSOCIATIONS.

    The role of the agencies and advertising business continues to evolve and redesigned under newer threats. The blame game continues. Neither is the idea plagiarism dead, nor is the idea shopping.

    ASCI seem to be gaining strength. Ad Club and AAAI continue on a template path. Regional Ad Clubs keep to their turf. IAA keeps surprising with multiple high impact programmes. The media covering the advertising and marketing industry keeps finding enough content to fill spaces.

    The awards, across media, business and creativity, keep multiplying. The issue of scam advertising remains unresolved. There is no unanimous celebration of excellence. The new breed only complains, and most remains uninterested in taking a position of responsibility within Industry associations. The camps within the industry keep their amniotic behaviour.

     

    SOCIAL MEDIA

    People who sold their privacy to the devil we know as social media now want protection. They still continue to take on apps and services, carelessly signing un-read contracts and saying ‘I Agree’. The charm of free-of-cost service or membership to a loyalty circus continues to come at a hidden cost. The trap is already shut.

    The social platforms are unable to secure user data. Everything is threatened and watched. The CCTV cameras that give you a false sense of security and confidence comes at the cost of privacy at private and public places.

    The trolls continue to troll and cribbers continue to crib. The audience remains confused.

     

    POLARISATION CONTINUES TO CAST ITS SHADOW.

    The grey between the black and white is slowly but surely getting erased. The need to take a polarised stance is forcing people to make comments and statements they may later regret. There is a cost associated with all this, but that can wait.

     

    EVOLVING MEDIA.

    The traditional media keeps on fighting for its share of the pie. New OTT platforms continue to surprise and entertain. The discount model at e-commerce continues in its aim to get the loyalty of buyers. The digital media continues to be under a cloud of non-transparency and issues that no one has any solutions. The measurement matrices keep getting finer but remain under scrutiny. New buzzwords are coming and exiting faster than winter fashion.

    Arnab Goswami continues to make up his mind and be the judge in his debates. Every channel on the set-top-box breaks breaking news. Newspapers try holding to their credibility and trust. Digital still gets quotes as emerging and new media. Entertainment TV keeps dishing the similar content of Saas-Bahu, Naagin, reality shows and contests.

    BARC keeps evolving and promising new edge data and insights. IRS continues to walk on the edge, trying to find balance by keeping everyone happy. It continually improves the research methodology and implementation. Yet, they failed to promise a date calendar for the release. The industry willing accepts it.

    Radio and OOH is lost in the way keep chugging without any real measurement matrices. Big players try surrogate measurement, but a syndicated study remains elusive.

     

    EVOLVING AUDIENCE.

    The new digital native population is questioning education. There is a muted response to national pride, its rich history and culture. Consumers are talking heath, patriotism and social issues. They find fault with everything they experience. The voice is of crib and disappointment is overpowering the limited view of appreciation and joys. The politicians are busy serving the vote bank policy. The parliamentarians keep abstaining from essential debates. The will of the voters is crushed under political alliance and greed.

     

    STRAINED SOCIAL FABRIC.

    Women empowerment continues to remains on the agenda. There is no social revolution, but only strategic trending hashtags. Safety of women continues to come under strict ‘Terms and conditions apply’.

    Regionalism, languages and religionist keep fragmenting the nation. Law and order remain an issue. The economy remains questionable, and frauds keep happening. The protectors of law and order are threatened to the extent they need protection.

     

    TECHNOLOGY

    Big Data remains under a cloud of mystery. Agencies are doing a lot of work in this area. Digital remains the centre of attraction and the new toy and tool for the industry. Bitcoins keep finding new buyers. Blockchain promises a few solutions. AR and VR wait for full exploitation continues. Research and research methodologies are argued while the sample sizes keep shrinking with the rising cost. Intrinsic research continues to wait for scaling up.

    It is becoming easier to create a TVC or DVC. The creative dependent on edit and effect machines for changes, corrections and enhancement. Everything seems possible. The distances are being curbed, but the value of face-to-face interaction remains unchallenged.

     

    WILL THERE NEVER BE A CHANGE?

    No, it will be wrong to say the change has not happened. Like everyone else, the industry cannot afford to not-be-impacted with the changes happening in its surrounding business and social environment. Yet, the difference is unrecognisable.

    There is a hope and a firm belief that in the new era, we might see more changes that we will immediately identify. They will be more innovative and disruptive. Their impact will be sharper and more pronounced.

    People may take a stance only after knowing the fact. They may be equally gracious in appreciations as aggressive they are in their complaints. People may finally use their judgement and share or forward things only after deliberation. People definitely will be more inclusive in their opinion and lives. However, whatever you may do, the WhatsApp group will time to time surprise you with your popularity and the size of your well-wishers. They will be full of wishes, motivational quotes and season greetings.

     

    CHANGE STARTS WITH SELF.

    There is no point in continuing the discussion. Each one of us in the position of responsibility and accountability must take a stance and correct our behaviour. Things will change, and I believe they will. And by the next year, this may be seen as total gibberish.

     

     

    Sanjeev Kotnala is a senior marketing and strategy advisor and educator. He writes for MxMIndia every Wednesday. His views here are personal

     

  • ASCI pulls up misleading ads for Aug & Sep 2019

    By A Correspondent

     

    The Advertising Standards Council of India has reported that during the months of August and September 2019, it investigated complaints against 564 advertisements, of which 179 advertisements were promptly withdrawn by the advertisers on receipt of communication from ASCI. The independent Consumer Complaints Council (CCC) of ASCI evaluated 385 advertisements, of which complaints against 344 advertisements were upheld. Of these 344 advertisements, 259 belonged to the education sector, 50 belonged to the healthcare sector,  eight to personal care,  eight to the food & beverages sector, and 19 were from the ‘others’ category.

     

    There were several prominent brands in the Food and Beverage sector making comparative claims regarding the product composition, taste preferences, health benefits or market leadership.  Many of the claims were not adequately substantiated. The CCC also considered the comparisons to be unfairly denigrating the entire category in which the advertiser brands were competing in. A leading dairy brand presented their butter cookies to be superior due to presence of 25 per cent butter and 0 per cent vegetable oil.  However they made a sweeping statement that “other” butter cookies contain only 0.3 to 3 per cent butter and 20 to 22 per cent vegetable oil without presenting any verifiable evidence. Another snack brand, endorsed by a prominent cricket celebrity claimed that up to 60 per cent of people said that their baked snack was tastier than other fried snack brands. However, this claim was not conclusively proven. The same celebrity also endorsed a leadership claim for a food supplement brand ‘No. 1 Supplement for Men’. As this ranking was achieved in the UK and not in India, the claim was considered to be misleading.

     

    Rohit Gupta

    Said Rohit Gupta, Chairman, ASCI: “Recently as per media reports, Food Safety and Standards Authority of India (FSSAI) issued a statement that that the advertisers must desist from making misleading claims and that the food companies could be liable to pay a fine of up to INR 10 lakhs. Consequences of misleading advertising are grave, not only for the public but also for advertisers as it damages their reputation and breaks consumers’ trust in their products. ASCI encourages advertisers to follow the ASCI Code for self-regulation in advertising and Guidelines for Food and Beverages sector in particular so that all stakeholder interests are taken care of.”

     

    EDUCATION: – 259 advertisements complained against

    Direct Complaints (8 advertisements)

    Suo Motu Surveillance by ASCI (251 advertisements)

     

    HEALTHCARE: – 50 advertisements complained against

    Direct Complaints (17 advertisements)

    Suo Motu Surveillance by ASCI (33 advertisements)

     

    PERSONAL CARE: – Eight advertisement complained against

    Direct Complaints (2 advertisements)

    Suo Motu Surveillance by ASCI (6 advertisements)

     

    FOOD AND BEVERAGES: – Eight advertisements complained against

     

    Direct Complaints (6 advertisements)

    Suo Motu Surveillance by ASCI 2 advertisements)

     

    OTHERS: – 19 advertisements complained against

     

    Direct Complaints (10 advertisements)

    Suo Motu Surveillance by ASCI (nine advertisements)

  • ASCI acts upon multiple ad complaints for July 2019

    By A Correspondent

     

    The Advertising Standards Council of India (ASCI) has reported investigating complaints against 489 advertisements in July 2019,, of which 151 advertisements were promptly withdrawn by the advertisers on receipt of communication from ASCI. The independent Consumer Complaints Council (CCC) of ASCI evaluated 338 advertisements, of which complaints against 299 advertisements were upheld. Of these 299 advertisements, 201 belonged to the education sector, 59 belonged to the healthcare sector,  nine to personal care,  four to the food & beverages sector, and 26 were from the ‘others’ category.

     

    Over 200 advertisements belonged to the education sector with advertisers making unsubstantiated claims such as being No. 1, holding awards or providing ‘100% placement’ misleading students and parents. Few educational institutes were observed to downplay their status of being a “Deemed to be University” and presenting it in a misleading manner by overly emphasising the word “University”.

     

    Said Rohit Gupta, Chairman, ASCI: “We have seen an increasing trend by advertisers to use reference of “Awards and rankings” to make superiority or leadership claims in their advertisements. These claims may mislead the consumer by communicating that the advertised institute, product or service is recognised, esteemed or evaluated by experts or a large body of experts, whereas this may not be the case. There are also dubious cases where such awards are self-sponsored. Effective November 1, 2019, ASCI is rolling out ‘Guidelines for Usage of Awards/Rankings in Advertisements’. This would ensure that the awards and rankings claimed are authentic and credible.”

     

     

  • Rohit Gupta elected Chairman of ASCI

    By A Correspondent

     

    Rohit Gupta, President, Sony Pictures Networks was unanimously elected the Chairman of the Board of Governors of the Advertising Standards Counciil of India (ASCI) at the Board meeting following the 33rd Annual General Meeting of ASCI. Subhash Kamath, Managing Partner, BBH Communications India Pvt Ltd was elected the Vice-Chairman and Shashi Sinha, CEO, IPG Mediabrands was re-appointed Honorary Treasurer.

     

    Recalling his year at ASCI, the outgoing Chairman D Shivakumar, said: “ASCI is a voluntary job and a board led organisation. When I set out last year as the Chairman I had three objectives laid out. The first was to increase our membership base, the second to go digital and third to create awareness among consumers. Now thanks to the MIB directive our awareness has increased immensely, our WhatsApp number has seen a 3X increase in daily messages. We have increased our member base by 10%, our new members representing e-commerce, food & beverage, automotive sectors joining ASCI. ASCIs digital marketing campaigns would further boost awareness as well as compliance. I wish Rohit and the board the best for the year ahead.

     

    Added Gupta: “I am honoured to accept this role and look forward to the year ahead. With the inclusion of the internet into our everyday life and the constant evolution in the digital space, I feel that synchronizing ASCIs efforts in the Digital space will be our key focus for the year. The Council has covered a lot of ground in addressing the need for self-regulation in the digital medium and work is progressing rapidly to address that need. Additionally, we will continue our efforts to strengthen relationships with stakeholders in the year ahead.