It’s hard to have a business discussion these days without a mention of AI very early into the conversation. Since the emergence of ChatGPT, artificial intelligence has been a buzzword that everyone wants to use. And not for the wrong reasons entirely. In the digital age, the role technology can play in businesses across the spectrum, including media and entertainment, is undeniable. And we have not seen it all. Not just as yet, anyway.
Innovation is at the heart of many businesses, often featuring in core values of many companies, including some of the most traditional, brick-and-mortar ones. Technology is at the center of this innovation, and AI is expected to lead the way towards innovative creation and transformation of businesses.
But there’s an irony in this idea too. I asked ChatGPT to define innovation in a business context. I got: “Innovation in the context of business refers to the process of creating new ideas, products, services, processes, or business models that add value to customers, improve efficiency, drive growth, or create competitive advantage. It involves transforming creative ideas into tangible outcomes that meet market needs or solve existing problems in new and better ways”.
If we look at the keywords in this suitably verbose definition, the creative abilities of the human mind seem central to many of them. The deep linkage of innovation with technology can, hence, be a limiting thought. Especially because it can make those in “innovator” roles think only in one way. Yes, that’s the irony, right there.
Tech-led innovation is great, but it will be heartbreaking if innovation begins to lose the human touch. In technology companies, this is a non-issue, because the innovators are also the technology guys. But if we look at something like entertainment, innovators are essentially writers, producers, directors, actors, marketers, salespersons, etc. The nature of the product relies on giving the audiences something compelling yet fresh. Self-learning technologies could simply be at cross-purposes with this idea.
Suggestions that Generative AI can be used to write movie scripts is preposterous, for example. Think of the three most memorable movie dialogue lines of all time, across any language, and ask yourself: Can a “human-like” bot create the same human-like magic? We all know the answer.
It is therefore crucial that entertainment businesses carefully craft the dos and don’ts of how to use technology for innovation. Technology, and AI within it, can be a content creator and distributor’s best friend. But like with all friendships, expectations must be set right. And the entertainment business worldwide runs the risk of erring on the wrong side here.