Category: Uncategorized

  • Shubhangi Mehta: MxM’emoirs: An experimental voyage

    By Shubhangi Mehta

     

    Something that started off as an experiment has continued to be a year-long journey for MxMIndia and me. In September 2011, Pradyuman Maheshwari, Editor-in-chief and CEO, MxMIndia, told me about his new venture, MxMIndia.

     

    The offer to work with a start-up at the beginning of my career came with scepticism which was accompanied by immense thrill and conscientiousness.  This twelve-month journey helped me to discover and develop my own distinct voice in Journalism.  The stories I’ve done, be it exclusives or features, have been lessons that merge as inspiration and instruction.

     

    The admirable element of working with MxMIndia has been that whether one is a beginner looking to express one’s own voice or someone experienced looking for inspiration, there has been room for it all.

     

    Of course nothing in this world is perfect, in fact nothing should be or else it loses its charisma. There have been colossal moments accompanied by the stumpy ones for MxM and me.

     

    Being a B2B journalist I always thought there was less scope of expressing oneself as a writer; but at MxM I think I was given ample opportunities to write the way I liked. We are let free here but there is always enough encouragement and wisdom from seniors available whenever required.

     

    It’s not easy for a journalist, whose work means connecting and networking with other people, to spend most of the time working out of a part of the world where no one, absolutely no one from the industry is present.

    At MxMIndia, I have learnt as much as I have worked, despite working out of home. It’s been one of the most different working experiences for me here, and there can be very few who could understand it, doubtlessly the ones who have sometime or the other have had an experience of working out of home.

     

    It’s not easy for a journalist, whose work means connecting and networking with other people, to spend most of the time working out of a part of the world where no one, absolutely no one from the industry is present. I managed one year doing that and the credit goes to both, MxM and myself – sadly, I will have to pat my own back (one of the drawbacks of working out of home).

     

    Connecting with advertisers and creative people was meant to be a task sitting out of Mumbai; I can’t describe what a pain it can be when one tries to figure out a piece of news sitting in Dehradun but one thing assured in all of this is that once you get the news, and that too an exclusive, no ‘weed’ can give you a high equal to that.

     

    Years will pass by, MxM will grow and so will I, but one thing that’ll stay with me for sure, whether I work at MxM or not, is it will always be one of the most special working experiences for me. Wish you a Happy First Birthday, MxMIndia!

     

  • Kishor Kate: High on feel-good factor

    By Kishor Kate

     

    I joined MxMIndia in the month of October, shortly after its launch in September 2011. I handle the Office Operations and other support-related functions at MxMIndia. There is a lot of running around that I have to do from one company to the other for office-related work, and yes, I am also indirectly the one who ensures that salaries are credited on time. I am one of the first people to enter the office and the last to leave, staying until the shutters come down. One of the best things about working with MxMIndia is the fact that I am constantly learning new things. I have learnt how to operate the computer, enter data, and so on. In addition, I also ensure the office is kept spick and span, and that my colleagues do not have any trouble as far as their work equipment is concerned.

     

    What is even more overwhelming is when I am told that I was missed at work or that my absence was badly felt, such as a day when I am on leave, or I spend the whole day on the move and don’t come in to the office.

    What is even more overwhelming is when I am told that I was missed at work or that my absence was badly felt, such as a day when I am on leave, or I spend the whole day on the move and don’t come to the office. These are some of the factors that motivate me to work even harder for my company and my colleagues, who I feel have been very kind and supportive as well. Another good aspect about my job at MxMIndia is the exposure it offers me to various multinational companies and big media houses, many that I have only heard about. I look forward to many more exciting opportunities and challenges at MxMIndia. At this moment, I would like to wish MxMIndia a very Happy Birthday, congratulations on completing a successful year, many more birthdays and a very bright future.

     

  • Rafiq Barak: Getting the picture

    By Rafiq Barak

     

    Being the one responsible for what you see on the website daily is not an easy task but then that is what is really endearing for me. MxMIndia has been a game-changing experience like no other for me. First of all, I was appointed a Designer on a part-time basis on September 22 last year with the understanding that I would be made a full-time employee in six months, but this happened within a month and a half itself! It speaks volumes about the kind of work that needs to be done on a daily basis by me.

     

    A typical day for me begins at 8am in the morning but I generally make it a little before time. With so much to be done before the website goes live, the next 2-3 hours are the toughest for me. My work profile includes uploading stories, creating and sending mailers, attending phone calls, image creation etc. I also double as an office assistant as I have to open the door and tend to people who come in the morning, as the office support staff arrives only later.

     

    Of all the tasks, the one that is the most challenging but also fruitful for me is preparing imagery for the Big Story. When analysed, my top 5 most strenuous yet outstanding Big Story creatives include:

     

    1. So why did Turner stop Imagine(ing)?

    http://www.mxmindia.com/wp-content/uploads/2012/04/imagine-underwater3.jpg

     

    2. U-turn to comfort zone!

    http://www.mxmindia.com/wp-content/uploads/2012/07/car-u-turn5.jpg

     

    3. MxM Mondays

    http://www.mxmindia.com/wp-content/uploads/2012/07/mxm-mondays3.jpg

     

    4. Mid-year Blues: Group M media spends forecast down from 12 to 6.6%

    http://www.mxmindia.com/wp-content/uploads/2012/07/media-shattered012.jpg

     

    5. The 1st Anniversary theme picture (what you see currently on your screens today)

    http://www.mxmindia.com/wp-content/uploads/2012/09/emblem-copy-mailer2.jpg

     

    MxMIndia has been a game-changing experience like no other for me. I find the website particularly interesting including the layout, theme, colour combination, etc.

    I had prepared a few options but this was the one that was finally accepted. I am happy to be a part of this organisation as I have learnt a lot from my seniors and team members. They have always been helpful and supportive of me. I find the website particularly interesting including the layout, theme, colour combination, etc. I enjoy bringing in fresh changes as and when the need arises.

     

    Lastly, I would like to thank all the readers for sharing their comments personally and also with the editorial team about the looks of the website, day in and out. It helps me to perform better. I would like to end by wishing MxMIndia a very happy first birthday!

     

  • Ananya Saha: Short but sweet

    By Ananya Saha

     

    As MxMIndia celebrates its first anniversary, I complete one month in this organisation (how I wish I was the youngest too!). And it has been a good month chasing crazy stories, always-tied-up in-meeting people, and just-do-or-die-deadlines.

     

     

    It has been a good month chasing crazy stories, always-tied-up in-meeting people, and just-do-or-die-deadlines.

    I have not been a part of this journey for long, but it looks promising. And when you have a sane team to work with, it can only get better!

     

    Happy 1st to MXM!

     

  • Tuhina Anand: Giving something more… &more!

    By Tuhina Anand

     

    Put on your party togs and don your dancing shoes, we’re celebrating the first birthday of our baby MxMIndia. What a journey it’s been for all of you who have been involved with this venture! Looking back, I can confidently say that I am proud to be a part of the team who has been endlessly pushing boundaries to give the best and wholesome information on issues and news related to media, marketing and advertising fraternity.

     

    MxMIndia has emerged as a name to reckon with in the industry in a short span of a period and I do not hesitate to say that the content we provide especially our special coverage has been superior to many of those who have been in this field for longer than us. For me, MxMIndia has always been about pushing boundaries, it’s about giving an edge to our coverage, knowing that when people will read the same stories on different media the next day, they will realize that we have gone that extra mile to give our readers something more meaningful. And in this last one year, I have heard from different people how they have recognized our effort and see MxMIndia as a refreshing change.

     

    In this last one year, I have heard from different people how they have recognized our effort and see MxMIndia as a refreshing change.

    In the last one year, I have done innumerable stories and today as I look back I feel happy that I got an opportunity to be part of an ably guided team helping me to do some good work. Just recently, I worked on a story on the missing account planners in advertising agencies and believe me as I started digging further the story only got more fascinating. I started with a simple assumption that the ad agencies today would rather spend on a creative person than an account planner but as I started speaking to various people, new facets to the issue started opening up. It was learning for me too.  In fact, the good part of being at MxMIndia is that we take up industry issues seriously and while interacting with various people on the issue what often comes up is a new aspect of that issue altogether which one perhaps didn’t know or never really thought of seriously. So it has been a learning process, and it continues.

     

    Another story I worked on was the whole issue of agencies staying solo or being part of a biggie (http://www.mxmindia.com/2012/07/stay-solo-or-scale-up-with-a-biggie/). The story now becomes more relevant when we see star indie agency Taproot selling stake to Dentsu Inc. Mind you, we did this story months ahead of the current development and it is now being taken up by other media. Then there was a story on e-commerce (http://www.mxmindia.com/2012/07/is-there-money-to-be-made-in-e-commerce/) which again was an eye-opener for me as talking with the players gave me a peek into the way the business functions especially considering that e-comm is the in thing today.

     

    The list of stories continues and of course there is the long list that can be especially dedicated to my effort of getting the anchor organized for the website.

    The crux, however, remains that MxMIndia is a genuine effort to give something more to our industry and I hope we have succeeded some bit in our endeavor.

     

  • Robin Thomas: The journey has just begun

    By Robin Thomas

     

    It’s been close to a year since I joined MxMIndia and the journey, I feel, has just begun. Despite the tough competition in the market, brand MxM has already created positive vibes, not just among the media industry but also with advertisers and agencies. Some of my favourite stories include my interview with the ‘Angry Birds’ creator -Henry Holm, SVP, Rovio Asia. MxMIndia has given me opportunities to interview Terry Peigh, Senior Vice President and Managing Director, IPG among the many others, not restricted to my beats alone. I think of all my responsibilities at MxMIndia, as a Senior Correspondent, I have enjoyed interviewing industry veterans the most.

     

    Conducting video interviews I think has been another fascinating aspect of my job and now I am most eager to learn how to edit these videos and upload them on our site. This is also the first time I attended and covered Goafest and also the first time I ever visited Goa. I think covering the biggest advertising festival – Goafest 2012 will be one of my most memorable moments at MxMIndia not only because of the round the clock coverage, interactions with ad veterans but, also because of some wonderful presentations and creatives that came to light, leaving many awestruck.

     

    The last few months saw plenty of action in the digital space, and although India drew nil at Cannes, industry veterans observe the recent spurt in mergers and acquisitions as a sign of good things to come. Radio too saw some action with inter ministerial committees being formed and the government inviting pre-bidding qualifications for FM Phase III. Internet radio stations in India is slowly beginning to gain recognition, Venturenet Partners launched an internet radio station this year, WorldSpace Satellite is also planning to explore internet radio soon, FM stations like PlanetRadiocity has been constantly adding new web radio stations so on and so forth.

     

    Covering Goafest 2012 will be one of my most memorable moments at MxMIndia not only because of the round the clock coverage, interactions with ad veterans, but also because of some wonderful presentations and creatives.

    Speaking of stories, I must confess I am beginning to enjoy writing stories on digital more often, probably because there is so much I can write about this medium and so much still to learn and write about. As far as radio is concerned, I recently wrote a story on Community Radio Stations in India, it was a pleasure interacting with various players in this space. I look forward to write more stories on community radio stations, some of their works and campaigns if any.

     

    Lastly, it has been great to receive feedback from industry players and readers, which helps me dish up a better read every day. Keep it coming, please!

     

     

  • Meghna Sharma: Happy to be here

    By Meghna Sharma

     

    I had known about PM since my days at DNA, and though I was interviewed by him for my previous job, he had left that organisation by the time I joined it. Yet, many still continued to talk about him and his style of working. He gave reporters a lot of freedom and never breathed down their throats. Also well known was his passion for food. I had to quit that job for personal reasons but when I got back to the city, I didn’t hesitate to give him a call.

     

    I had heard about his new venture – MxMIndia. Many would have thought twice before joining a start-up. I didn’t. What matters to me are the people I work with. So, May 1 (ironically, on Labour Day) was my first day in MxMIndia. And it wouldn’t be wrong to say that my journey in MxMIndia started on an ‘honest’ note. My first assignment was to cover Satyamev Jayate, on May 6 – a Sunday, so I worked on a holiday in my first week itself. Thankfully, it was a much anticipated show and everyone was ready to give their two bits on it – good, bad or ugly.

     

    The broadcast industry is always buzzing – shows being launched, movements, mergers, a few shutdowns as well… I had to build contacts, learn about each network and everything in between.

    I was given the broadcast beat, something I hadn’t covered thoroughly in the past. But I took it up as a challenge. The broadcast industry is always buzzing – shows being launched, movements, mergers, a few shutdowns as well… I had to build contacts, learn about each network and everything in between. And thanks to my editor and my colleagues, I think I have done fairly good job (still time for the appraisals!). However, it still remains a challenge to get broadcasters to talk as they are always busy in their numerous and never-ending meetings! But then again, what’s the fun in having everything on your fingertips. Media planners, I like. They are willing to give their insights on various issues/topics related to the industry. The past few months have been exciting – from writing big stories to getting people to contribute for our various sections – Relative Values, My First, Life’s Lessons and How I Unwind.

     

    Apart from work, I’m glad to have a wonderful team to work with. We are a small team; some work from home; but somehow, the office never feels empty. We discuss work, industry trends and ideas. And of course, have our share of fun too. Who doesn’t love a little office gossip?

     

    The last three months have been exciting and enriching for me and I hope it continues to be so.

     

  • Alok Kapuria: A superb innings

    By Alok Kapuria

     

    One year of existence…

     

    Where do I begin? I’d rather start by reporting from the other side of the editorial bastion. Firstly, I’d like to state that it is because of the belief and faith that has been bestowed upon us by our readers and advertisers that we have reached here. Like the Fox Traveller show “This journey is fun…” I’ve had a superb innings so far and the journey has really been fun. It gives me immense pleasure when a media planner/buyer tells me that he/she visits our website and spends anywhere between 7 to 30 minutes every day; I feel mesmerized when I hear such things. Likewise, it feels good seeing the comments that get posted below most of the stories written by many seniors and midlevel media and marketing professionals. It surely builds up one’s confidence. We at MxM feel that the future of news is analysis, which we do in plenty since our focus is always around topics that are new-age, forward looking, agile, alive yet insightful. It is with vigour that I end up telling my clients: invest on us, we are the future!

     

    In the last one year, we have been able to achieve what we aspired to, and that is gaining editorial trust and respect from everyone from the industry. All one needs is clarity of thought. I feel proud to say that we at MxMIndia have managed to keep our environment clutter- and confusion-free. Here, all colleagues are treated equally and guided equally.

     

    As for my personal background, I am a pseudo-Bengali from Hyderabad (as my parents live there) but after spending 10 years in Mumbai, I have become a complete Mumbaikar. I am learning Marathi too and I love Maharashtrian food. Bombay or Mumbai does not matter as long as I am breathing in this city. When Malishka of Red FM raises an alarm every morning shouting Gooooood morninnngggg Mumbaiiiii… it makes me feel that I am very much a part of this city now. When she was the anchor of the show “It happens only in India” on Fox Traveller, I never missed an opportunity to watch it including the repeats. Seeing her transition to television, I wished the same for another famous RJ by the name of Jituraj from Radio Mirchi. It would have been good to have him as a host for a musical show on MTUNES or MIX or MTV as I am sure that the youth of today will relate with him. It helps knowing that he is damn good as a host on air too. Any takers?

     

    Moving on to my obsession for good food, while I have enjoyed the delicacies from Bade Miya in Mumbai on many starving nights, I was equally tempted to tickle my taste-buds by consuming delicacies from Kareems and Pind Baluchi in Delhi. This was made possible as I have to constantly keep travelling to the capital city, since my designation reads ‘National Sales Head’. I am thankful to MxMIndia for giving me this opportunity that allows me to travel to different cities. Similarly, I enjoyed reading Amar Ujala, a Hindi newspaper, while waiting at their reception to meet the team. I was happy to see lots of advertising done by local and national brands. But I am yet to visit clients in Chennai and Bengaluru. Will it mean that I will be able to read and understand content in Malayala Manorama or Sakshi? I do not think so, as I don’t understand that language. So sitting in Mumbai and Delhi, I will never know about local news in South India as much as I will know about news from North India belt by watching channels like India TV and P7.

     

    Trends are changing, reading habits are changing, we all are becoming thirstier for knowledge and there is more appetite for news and more specifically analysis.

    While our love for food and travelling is known, it is something that draws us to other facets of the business as well. I love watching FoodFood channel and attempt cooking some of the dishes at home. Poh’s Kitchen on TLC is good too as it makes one feel hungry watching some yummy culinary delights being prepared. Unfortunately, the channel is missing on my STB right now. The cable guy tells me that they are in testing mode as they getting ready for digitization. Hence many times some channels will not appear. I felt happy with the thought that soon my broadcaster-clients will be richer by some percentages in the digitization era. I get happy because it will benefit everyone in the chain. BTW, you must check out our channel on “Digitization” http://www.mxmindia.com/category/media/tv/digitization-tv/ which features the views of stakeholders on the countdown to digitization and its challenges and opportunities.

     

    Today, I can proudly state that I see MxMIndia as one-stop destination for news on everything related to media and marketing. I look forward to the following content every day…

     

    The reviews of the latest television commercial in the section ‘DEBRIEF’ by Anil Thakraney.

     

    Ranjona Banerji’s column ‘FREAKING NEWS’ is seriously freaking given the way she analyses news that gets played in the evening on news channels and in the morning newspapers. When I miss reading the TOI or miss watching ABP News or Times Now in the morning, I rely on this section for my daily updates. Otherwise too, I just read the section to gain perspectives. Yes I do watch India TV in the evenings to make life little entertaining. It’s different. Times Now’s ‘The Newshour’ is a must-watch for me. In case I miss watching it I make sure that I visit ‘Freaking News’ to update myself.

     

    Another blog by Anil Thakraney, ‘HARD KNOCKS’ where he writes about the truth behind the business of media and marketing, is another favourite. Sometimes very bold but not necessarily brash. It’s fun reading through the column and leaves you asking for more.

     

    Paritosh Joshi’s articles on media measurement and the whole business of ratings through ‘MEDIA MATRIX’ are insightful too. I am sure planners and marketers love reading them.

     

    Peter Mukerjea’s thoughts in his column ‘MEDIA MULLINGS’, where he shares global perspectives on the way media businesses function abroad and the way we do business here, is also very enlightening.

     

    Another very interesting section ‘TV TRAIL’ by Shailesh Kapoor, where he shares interesting facts about consumer’s behaviour towards television shows is also fascinating. The section talks about trends in business of television, television content, viewership patterns and consumers preferences. We believe that such content helps planners/buyers, media and marketing professionals to take the right business decisions.

     

    The channel ‘EXTREME FOCUS’, focuses on in-depth analysis of the latest big development in the media and marketing space. A few examples that I enjoyed reading were IPL 5, Imagine turn-off, Satyamev Jayate, NDTV vs TAM and the recent one on Taproot.

     

    And then there is the blog written by my boss, titled ‘MEDIAAH’, which sees him analyse recent issues and concerns surrounding the media and marketing space.

     

    Some ask me why we are not into the business of breaking news. Well, I say that we are in the business of analysing breaking news, trends, research, reports, new launches, account movements and analysing the whole gamut of the business of media and marketing. The core focus for MxMIndia I feel is to do analytical-based content that helps all of us take logical business decisions and one that allows us to keep questioning facts and statements.

     

    Trends are changing, reading habits are changing, we all are becoming thirstier for knowledge and there is more appetite for news and more specifically analysis of any news. Fragmentation is a way of life and the target audiences are scattered. Hence, it would make sense for our clients to invest in us as I see uniqueness in the way we portray the industry. We are the future.

     

    I take this opportunity to thank to all my existing clients and the others who have trusted and supported us from the beginning. I want to thank WWM, Bindass, Lokmat, Colors, Sakal, Star World, Star Movies, Love BIGCBS, BIGMAGIC, Sparks Punjabi, Bigfm, PRIME BIGCBS, Sparks BIGCBS, Sahara One, ABP News, Discovery, Hungama Digital, Movies Now, ET Now, NGC, PIX, AXN, MIX, MAX, Suvarna, Bloomberg, Neo Sports, Web18, CNBC, Zee 24 Taash, Vh1, OPEN, History, Forbes India, UTV Action, Amar Ujala, Mastiii, Dabang, DNA… I also want to thank clients who have given me the opportunity to come and present them our credentials. I specifically want to thank Dainik Jagran, India TV, Myfm, Dainik Bhaskar, Hari Bhoomi, India Today, Headlines Today, Mail Today, Hindustan, HT, iNext, Delhi Press, Redfm, Fever fm, Zee News, Zee Uttar Pradesh, Mathrubhumi, Cartoon Network, Nick, Disney, Star Network, Zee Network, Sony, Maharastra Times, Radiomirchi, Zoom, B4u and Sakshi.

     

    As I end this long, yet emotional note, my request to all would be to keep reading MxMIndia, as we are clearly different from the clutter. Our focus is to not just keep you well-informed, but keep you future-ready.

     

    Cheers! 🙂

     

  • V Kurien: Man who brought ‘Anand’ to India

    By A Correspondent

     

    Death, wrote Scottish playwright poet Sir Walter Scott, is not the last sleep, but the “last and final awakening”. Verghese Kurien, who passed away in the wee hours of Sunday near Anand in Gujarat at the age of 90, would have agreed.

     

    After all, he knew a thing or two about awakenings: The Syrian Christian by birth but bornagain atheist was a messiah to millions of modest milkmen whom he empowered at the expense of predatory middlemen by founding the Gujarat Co-operative Milk Marketing Federation (GCMMF); he built the Amul brand of dairy products and went on to replicate its success nationwide with the National Dairy Development Board (NDDB); he then launched Operation Flood, or the White Revolution, which as Prime Minister Manmohan Singh noted in a condolence message is responsible for making “India the largest milk producer in the world. His greatest contribution was to give a position of pre-eminence to the farmer…”

     

    Like most leaders of awakenings, Mr Kurien was fiery, blunt and controversial. Multinationals faced the brunt of his fire, and ire, over the decades. Way back in 1956, he stormed out of a Nestle board meeting in Switzerland when the dairy multinational was reluctant to “let natives handle a sensitive commodity like milk”. In 2008, two years after he resigned as GCMMF chairman in the wake of increasing dissent against him from board members, he thundered (in a chat with Economic Times): “When we started, there were Cadbury, Horlicks, Nestle, Polson ahead of us. Where are they now?” And two years ago, he was exhorting the country’s milk producers to unite against MNC “opportunists”.

     

    The man who won a host of top local and international honours, from the Wateler Peace Prize and World Food Prize to the Padma Vibhushan – many felt he deserved a Bharat Ratna and perhaps even a Nobel Peace Prize – was also an enfant terrible of sorts. Unconventional to a fault, he had a reputation for not dressing up his thoughts and actions in political correctness. In 2001, Mr Kurien was awarded the Lifetime Achievement Award at the ET Awards for Corporate Excellence, which he shared with Reliance Industries founder Dhirubhai Ambani.

     

    Mr Kurien often yearned for life beyond Anand, a village with 10,000 people, and would periodically escape to Mumbai for the weekends. “I would dress up nicely, put on my green felt hat and ‘misbehave’, waiting for the government to accept my resignation as a dairy engineer posted in Anand,” he once told ET, only half in jest. A few years ago, when he was asked about the imminent entry of a fresh set of multinationals, he minced few words when he declared that “we will take their pants off “.

     

    And Mr Kurien seldom displayed reluctance in running in with politicians and bureaucrats in his efforts to do good for milk farmers.

     

    Says NDDB Chairman Amrita Patel: “He strode like a titan across the bureaucratic barriers and obstacles that, at virtually every stage of NDDB’s history, could have brought it to its knees. By his example, he has taught us to act with courage when faced with those who oppose the interests of our nation and its farmers.”

     

    “I dealt with politicians and bureaucrats to grow Amul’s reach while HM Dalaya (who built Amul’s tech backbone) took charge of the dairy operations,” Mr Kurien told The Economic Times in a chat in 2008.

     

    Still, such a penchant for provocation led to inevitable confrontations, a few of which ended up with Mr Kurien on the losing side. In March 2006, 33 years after becoming the chairman of GFMMF, the Milkman of India resigned – not because he had reached a ripe old age (84), but because he had no choice, what with 11 of 12 board members going against him. Ironically, Mr Kurien and his protege Ms Patel ended up in the two corners of the ring in a bruising, long-drawn public spat. Ms Patel had a view that NDDB had to be corporatised as the marketing set-up was in a shambles. Mr Kurien felt this would be tantamount to backdoor privatisation.

     

    There is a view that the man who gave up plenty of things in life – from God to his hometown Kozhikode in Kerala – could not let go of what he cherished the most: Amul, the brand he built with unswerving dedication and focus over almost six decades. “If Amul has become a successful brand, it is because we have honoured our contract with consumers for close to 50 years. If we had failed to do so, Amul would have been consigned to the dustbin of history, along with thousands of other brands,” said Mr Kurien at a marketing seminar over a decade ago.

     

    Taking him away from the baby he fathered, nurtured and grew, hurt. The experience was similar at his other creation, the Institute of Rural Management, Anand (IRMA). Mr Kurien was prodded into starting the institute in the late 70s when he was slighted by a board member of the Indian Institute of Management-Ahmedabad (IIM-A). In response to Mr Kurien’s predictable observation that students should not be trained just to work with MNCs, one of the board members wondered aloud whether he wanted IIM students to milk cows.

     

    A furious Mr Kurien resigned from the IIM’s board and went on to set up a rural management institute. But here too, he had a run-in with the top leadership. As life-long chairman of IRMA, Mr Kurien was keen to get rid of then director K Prathap Reddy. The matter went to court. The key difference here, however, is that Mr Kurien won. Such rows were perhaps inevitable in the life of a person who had a strong belief and who would never step away from it, come hell, high water, politician or bureaucrat. And that belief was that the farmer had to be empowered. As Bajaj Auto Chairman Rahul Bajaj says: “He was an exemplar. His success underlines the great management acumen he had.”

     

    Adds Shyam Benegal, director of Manthan, a film based on a story jointly written by Kurien and Benegal and set against the backdrop of the White Revolution: “He is a hero of free India – imagine a man turning a milk-deficit country into the largest milk-producing nation in the world in a span of 25 years. Importantly, he was also extraordinarily honest and free of any kind of greed for money.” BJP leader Arun Jaitley counts Mr Kurien among “the biggest missionaries in post-Independence India”.

     

    “Eight hours for dairy, eight hours for your family, and eight hours for sleep,” was one of Mr Kurien’s favourite maxims. The man who has reached the final awakening will neither be at the dairy nor at the side of wife Molly, daughter Nirmala and grandson Siddharth; but the iconic Amul moppet along with millions of farmers and consumers of Amul milk, chocolates, cheese, butter, paneer, mithai et al will ensure the Kurien legacy eludes the clutches of the Grim Reaper.

     

    Source:The Economic Times

    Copyright © 2012, Bennett, Coleman & Co. Ltd. All Rights Reserved

     

  • How Amul honours its contract with consumers: V Kurien

    Excerpts from Dr Verghese Kurien’s speech in 2001 on ‘Markets in Motion’

     

    The success of the Amul brand name has, no doubt, resulted in my being asked to comment on its history and the reasons for its success. I have, therefore, reflected on the long history of the brand to see if I could distil reasons why Amul is a name widely recognised and respected, not just in our cities and towns, but in our villages as well.

     

    Probably the easy, but nonetheless wrong, answer is that Amul has been advertised well. Certainly it has helped that those responsible for keeping the Amul name in the public eye have used considerable imagination and, if I do say so, ‘The taste of India’ is nothing short of brilliant. However, there is much more to it

     

    A successful consumer product is the object of thousands, even tens of thousands of transactions every day. In these transactions, the brand name serves in lieu of a contract. It is the assurance to the buyer that her specifications will be met. It is the seller’s assurance that quality is being provided at a fair price.

     

    If Amul has become a successful brand – if, in the trade lingo, it enjoys brand equity – then it is because we have honoured our contract with consumers for close to fifty years. If we had failed to do so, then Amul would have been consigned to the dustbin of history, along with thousands of other brands

     

    The tough part of the use of a brand as a contract is that every day is a renewal; if, just once, the brand fails to meet the customer’s expectations or, more exactly, if it fails to delight the customer, then the contract loses its value. If Amul’s sales continue to rise, it is because that contract has been honoured, again and again. I would like to think that the granddaughters of some of our first customers are now ‘contracting’ with us to buy their butter, cheese, baby food, chocolates and other fine Amul products. It is also a fact that when we first thought of exporting to West Asia and even to the United States, it was because of the loyalty of Amul customers who, even when far from home, still craved our ‘taste of India’.

     

    What goes into the ‘contract’ that is a brand name? First is quality.

     

    No brand survives long if its quality does not equal or exceed what the buyer expects. There simply can be no compromise. That’s the essence of the contract. In the case of a food product, this means that the brand must always represent the highest hygienic, bacteriological and organoleptic standards. It must taste good, and it must be good.

     

    Second, the contract requires value for money.

     

    If our customer buys an Amul product, she gets what she pays for, and more. We have always taken pride in the fact that while we earn a good income for our owners – the dairy farmers of Gujarat – we don’t do it at the cost of exploiting the consumer. Even when adverse conditions have reduced supplies of products like butter, we have resisted the common practice of raising prices, charging what the market would bear. Rather, we have kept prices fair and done our best to ensure that retailers do not gain at the consumers’ expense.

     

    The third element of the contract is availability.

     

    A brand should be available when and where the customer wants it. There is no benefit achieved in creating a positive brand image, and then being unable to supply the customer who wants to buy it. In our case, over the years we have built what is probably the nation’s finest distribution network. We reach hundreds of cities and towns through a cold chain that not only ensures that our products are available, but they reach the customer at the farthest end of the country with the same quality as you would find in Ahmedabad or Vadodara.

     

    The fourth part is service. We have a commitment to total quality.

     

    But, occasionally, we may make a mistake – or, our customer may think we’ve made a mistake, and the customer, as they say, is always right. That is why, for Amul, every customer complaint must be heard – not just listened to. And, every customer complaint must be rectified to the extent humanly possible.

     

    For close to fifty years now, Amul has honoured its contract with the consumer. The contract that is symbolised by the Amul brand means quality. It means value for money. It means availability. And it means service.

     

    Source:The Economic Times

    Copyright © 2012, Bennett, Coleman & Co. Ltd. All Rights Reserved

     

  • V Kurien was visionary par excellence: B M Vyas

    By B M Vyas

     

    I met Dr V Kurien when I was 17 in my college and joined Amul at 20 in 1971. I became the MD of GCMMF in 1994 and retired in 2010. I was fortunate to work with Mr Kurien as my Chairman till he retired in 2005.

     

    Verghese Kurien

    Dr Kurien was a visionary but also he was a marketer par excellence. He was a missionary in the true sense! He learned and internalised the vision of Sardar Patel to liberate rural producers from clutches of middleman by enabling them to Procure, Process and most importantly market their produce themselves.

     

    He pursued this from 1949 to 1964 until he met with Lal Bahadur Shastri and we inspired him to upscale Amul model (known as Anand Pattern) through creation of the National Dairy Development Board. He did this through Operation Flood 1/2/3 from 1970 to 1995. He organised 100,000+ village dairy cooperative and set up over 200 dairy plants pan India in meagre Rs 2000 crores only and made India No 1 in milk production.

     

    His business was Development. Marketing, branding and all other technologies are means and not end in itself! I shall always remember his tremendous faith in Farmers goodness, kindness, wisdom and his faith in young officers. He was always open to giving space and confidence to experiment and innovate. Dr Kurien was passionate about building the brand Amul. He began building Kaira coop from 1949 to 1956 and only in 1957 brand Amul was coined. Best quality and fairest price both were fundamental to Amul and was zealously practised at all levels. Amul ultimately became a symbol that means different to different people!

     

    What does Amul mean to a milk producer? Hope
    What does it mean to a rural household? Salvation from poverty
    What does it means to an academician? A success story. A successful concept
    What does it means to an Indian citizen? An Indian brand build by Indian for Indians and of Indians
    Is it the soul of Indian agriculture? Or soul of the white revolution in India
    Is it a source of inspiration for the poor and oppressed, that they too can create an Amul
    What does it means for our leaders and bureaucrats? A heart-warming result of someone’s lifetime of
    work.

     

    Is it nation’s greatest success story under democracy? A school of democracy itself? Or a source of poverty eradication?

     

    Amul is in essence – all of the above. You can only experience it. Amul initially was a butter brand, known as utterly butterly delicious Amul butter with a little Amul Girl as brand ambassador. However, with proliferation of huge product range and also electronic media he persuaded ad agencies to come out with a unified approach. After years of effort and persuasion post 1991 new position was created and Amul became Amul- the taste of India.

     

    This was brought on all products, communication, Point of sales, social medias etc and was assiduously
    promoted on mass media. To also keep social dimension in the mind and heart of proud Indian
    consumer ‘Maro Gao kathawadi was converted to corporate communication and is deployed extensively
    and regularly.

     

    In everything he practised highest standard of excellence was a pre requisite. He moulded each of us
    such that excellence to us became a minimum standard in anything we attempted.

     

    Amul became a strong movement during his life time. But he has build such an institution that it will
    grow even stronger in his absence. As he was a greatest of great institution builder of independent
    India!

     

    (As told to Tuhina Anand)

     

  • New Daily Feature: SIGNPOSTS

    This Day, Last Year
     

    From the MxMIndia Archives

     

    Shashi Sinha will be Big Boss at Ad Club Bombay

    http://www.mxmindia.com/2011/ 09/shashi-sinha-will-be-big-boss-at-ad-club -bombay-2/

     

    September 11 was a Sunday and hence there was no edition that day. This was our Big Story on Day 1… September 9. The exclusive we had was on Shashi Sinha set to take charge as President of Ad Club Bombay from the long-standing Prez Bhaskar Das. Mr Sinha gave us some indicators of what he was planning to do. There were other stories and interviews too. Like this one on what Ad Asia was going to be: http://www.mxmindia.com/2011 /09/adasia-2011-a-new-benchmark-in-the-making/

     

    CoverScan India
     

    Hot covers sell, and that’s a fact. Sometimes magazines need to dare as well as bare, and the result shows in readership spikes. The latest issues of IT mag ‘Digit’ and general interest mag ‘India Today’ have focused the spotlight on gripping issues, and a picture sure does speak a thousand words in these cases. Check these out in our weekly CoverScan India

     

     

    Trending Times
     

    On Twitter, Facebook & everywhere else 

     

    Tributes and tears for Verghese Kurien…Forbes India called him India’s White Knight

    http://forbesindia.com/article /special/v-kurien-indias-white- knight /33719/1

     

     

     

    Tributes to the creator of Amul were aplenty; we particularly liked this one

    and this one –

    (Photos: The Unreal Times and POSTERtainment.)

    Joke Of The Day
     

    Two advertising executives met for lunch. The younger one asked the older one, “How’s Prakash? Haven’t seen him around lately.”

     

    “Haven’t you heard?” said the older one. “He fell seriously ill and last week he left for the Great Ad Agency in the sky.”

     

    “My, God!” exclaimed the younger guy. “What did he have?”

     

    “Nothing much – a small toothpaste account, a couple of retail outlet stores, nothing worth going after.”

     

    Tweet Of The Day
     

    On cartoonist Aseem Trivedi’s arrest on charges of sedition, MiD-Day editor Sachin Kalbag ‏@SachinKalbag tweeted, “Banana Republic is not just a clothing chain. We live in one.”

     

    Must-Read of the Day
     

    A rather moving account of how the fatwa following The Satanic Verses changed Salman Rushdie’s life. Sample this: “He realized, in that footstep-haunted space, that he no longer understood his life, or what it might become, and he thought, for the second time that day, that there might not be very much more of life to understand.”

    http://www.newyorker.com/reporting/ 2012/09/17/120917 fa_fact_rushdie

     

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