Category: NEWS

  • So which brands have caught Election Fever?

    So which brands have caught Election Fever?

    Photograph of first-time voters in Jaipur from the ECI.gov.in website

    Kunal SinhaWe are in the middle of a frenetic, high voltage election campaign in India. Of particular interest to political parties and brands alike is the sentiment of first-time voters.

    With only 18 million out of eligible 49 million first-time voters having registered to vote, the Election Commission has roped in brands to reach out to their fans and followers. In Bihar, which has the country’s largest number of young people, only 17% have registered to vote. In Delhi, the centre of political action, the figure is 21%, while in Uttar Pradesh, it is 23%.

    So how are brands getting to be a part of the feverish campaigning?

    Insurance brand Tata AIA launched a social media campaign titled #VoteKarneKoTaiyaar, encouraging young Indians, particularly first-time voters, to immediately register themselves to vote and then go ahead and vote on election day. The election campaign integrates the brand’s core idea of ‘taiyaari’ (readiness), with its tagline being ‘Har Waqt Ke Liye Taiyaar’.

    Booking platform BookMyShow’s campaign underlines the importance of voting as a fundamental duty of every responsible citizen, especially the youth. With the tagline ‘Aaj Picture Nahi, Bigger Picture Dekho’, its campaign urges citizens to focus on the larger picture of nation-building by exercising their right to vote on their respective election days.

    The film deploys a uniquely-weaved narrative and clever word play, keeping viewers that unaware of the purpose of the campaign until it is revealed in the end. The story aims to connect with viewers across the country, inspire civic engagement and demographic participation.

    Can political participation be a desirable feature on your profile? Dating app Tinder seems to think so. It has added special stickers to its app that users can add to their profiles. These stickers are about voting, like voting partner needed, first-time voter, and I voted. Collaborated with Yuvaa, an Indian youth media organisation, and Mark Your Presence, an organisation that helps young people learn about voting, Tinder’s campaign started running from April 18 and will be on till May 15, 2024, with its users in India being able to see special cards in the app with information and tips about voting.

    Bangur Cement’s election-themed campaign featured Bollywood actor and MP Sunny Deol.

    The campaign, with the tagline Vote Solid, Desh Solid, carries the message about how important each person’s vote is for making the country stronger. There’s a brand connect as well: just like using strong cement helps build a sturdy home, voting solidly helps build a strong nation. With low voter turnout observed in the first two phases of the election, the campaign has pivoted to ask voters to take the pledge ‘Vote Ka Vachan’, saying ‘Chutti baad mein manao, pehle vote kar aao’.

    Delivery service BlinkIt dropped the first two letters from its logo, as it encourages voters to go out and vote.

    BluSmart, an Indian electric vehicle (EV) ride-hailing service and EV charging infrastructure network, launched a campaign called #SmartCitizen. Their effort, focused on their key markets in Delhi, Gurugram and Bengaluru, is to tell people how important it is to vote and how much of a difference one vote can make. BluSmart is giving a special badge to riders who vote to encourage everyone to get involved in voting.

    Across different states, rideshare company Rapido has collaborated with the State Election Commissions to offer free bike-taxi rides to voters cities like Shillong, Nagpur, Asansol, Siliguri, Durgapur and Kolkata, running a campaign ‘Sawaari Zimmedari ki’.

    Apart from these direct appeals to vote, brands are also having some fun at the expense of politicians.

    Colgate Salt toothpaste‘s campaign ‘No Card, No Darr’ promotes oral hygiene alongside civic responsibility, with a dash of humour. The ad depicts a politician who is scared of sitting on the chair in front of him, much to his party workers’ surprise: it’s the one kursi which even politicians are scared of. That’s because he views it as a dentist chair because of he is suffering from toothache.

    The rising temperature, both politically and weather-wise, has presented some brands the opportunity to showcase their cooling-down creds.

    Innerwear brand Technosport tells us the secret of how a politician keeps his cool even while campaigning in the heat.

    Electrical appliances brand Novamax also uses the platform of elections to depict the intense heat experienced during election season.

    The brand’s tagline, ‘Ek Hei Naam Gunje Ga Jab Chalegi Hawa,’ aims to connect with consumers and emphasize the relief provided by Novamax Air Coolers in combating summer heat.

    With about four weeks remaining in the general election season, how many more brands will get consumers to vote – for them, and for the nation?

    Kunal Sinha is a senior strategy and foresights executive based in Jakarta, Indonesia. He is the author of several books including The Future of India’s Rural Markets and Raw – Pervasive Creativity in Asia. He writes for MxMIndia every other Monday. His views here are personal.

  • Dhoni signs campaign with Emcure

    Emcure Pharmaceuticals has unveiled its new corporate campaign with the tagline – ‘Cure and Beyond’, featuring cricketer MS Dhoni.

    Speaking on the occasion, Satish Mehta, Managing Director and CEO of Emcure Pharmaceuticals, said: “At Emcure, we have always been striving to move the needle. The campaign ‘Cure and Beyond’ is our endeavour to put forth our vision and what we stand for. And who better to take this forward than a man who has gone above and beyond all through his life- Dhoni. With this effort, we want to reinforce our core belief of empowering people and communities through innovation.”

     

  • Dentsu launches campaign for Amdocs

    Dentsu, in partnership with Amdocs – a software and services provider, has launched the brand’s first-ever campaign in India. The campaign, ‘Live Amazing. Do Amazing.’, aims to showcase the work culture and opportunities that Amdocs offers to its employees and prospective candidates. The campaign is conceptualised and executed by Dentsu Creative India along with sibling iProspect.

    Speaking on the campaign, Gil Rosen, Chief Marketing Officer, Amdocs said: “As technology advances rapidly, so do the expectations of our workforce. Amdocs leads the way by offering more than just jobs; it provides platforms for employees to drive change and shape their futures, making an impact on the world with today’s most cutting-edge technologies. Through this innovative employer brand campaign, kicked off with the Raja Kumari video, we aim to showcase the dynamic work culture of Amdocs and celebrate our people.”

    Added Amit Murthy, Vice President, Dentsu Creative India: “In our business, briefs like this come once in a lifetime, allowing the agency to think creatively and uniquely. It is a great collaboration between two major companies in the world transcending borders. The high level of trust and independence we received was genuinely unparalleled, and I feel it is reflected in the ideas and work we have produced.”

    Said Jay Mehta, Associate Vice President, iProspect India: “To bring this theme to life, our strategy was based on three key pillars: captivating, engaging, and innovative. We crafted a media architecture intended to seize the audience’s attention through visually striking and immersive experiential platforms. Our aim was to create a holistic brand experience that reaches audiences across multiple touchpoints, igniting engagement and nurturing connections with the brand’s consumers.”

     

  • UnFoldMart wins digital marketing mandate of DocTrePat

    UnFoldMart, a marketing and advertising agency headquartered in Gurugram, has collaborated with DocTrePat, which is into health services and medical tourism.

    Said Gaurav KR Sharma, Co-Founder of DocTrePat: “We are excited to partner with UnFoldMart as we embark on this transformative journey towards digital excellence in healthcare. UnFoldMart’s digital expertise and strategic insights are invaluable assets as we navigate the online landscape and extend our reach to a global audience seeking quality healthcare solutions.”

    Added Abhishek Garg, Co-Founder of UnFoldMart: “Our collaboration with DocTrePat goes beyond conventional marketing; it’s about leveraging digital tools and strategies to drive meaningful impact and enhance patient outcomes. We are committed to utilising our expertise to elevate DocTrePat’s brand, connect with diverse patient demographics, and facilitate seamless medical journeys on a global scale.”

  • BookMyShow partners with Election Commission for elections

    BookMyShow in association with the Election Commission of India, has unveiled an ad film ahead of the Lok Sabha Elections. Titled ‘Aaj Picture Nahi, Bigger Picture Dekho’, the campaign urges citizens to focus on the larger picture of nation-building by exercising their right to vote on their respective ‘Election Day’.

    Commenting on the campaign, Dolly Davda, Head – Marketing, BookMyShow, said: “With one of the world’s largest youth populations and as the largest voting pool, this election presents a monumental opportunity for every Indian to shape our collective future. At BookMyShow, our vision remains to focus on the bigger picture while moving towards a brighter and better tomorrow, together. Voting is undeniably integral to shaping our nation’s future and as a platform deeply ingrained in the entertainment ecosystem and therefore the youth, we wanted to leverage our resonance to urge young voters to exercise their right. Following a friendly yet hard-hitting tone, we’ve crafted the film to resonate with GenZs who are digital natives preferring snackable content, more socially conscious but also individualistic in their own ways. Our aim is to influence their perception of civic responsibility in a positive manner. We hope viewers understand the significant role of voting and spread awareness among fellow first-time voters.”

    Added Santosh Ajmera, IIS Director, SVEEP Election Commission of India: “Partnership and collaboration form the cornerstone of our voter awareness initiatives at the Election Commission of India. I firmly believe that nurturing informed and ethical electoral engagement is a collective duty shared by all stakeholders in our democracy. It’s good to see BookMyShow launching the ‘Picture Nahi, Bigger Picture Dekho’ campaign, reminding its audience of the profound significance of every single vote. I am confident that their campaign will serve as a catalyst, particularly among the youth and first-time voters, urging them to actively participate and exercise their democratic right.”

  • Ranjona Banerji: Silence on Israel

    Ranjona BanerjiThe spectacle of students from a university in the Delhi area seemingly unable to read either Hindi or English, unable to fully explain why they were on a protest march, unable to understand the issues which supposedly riled them. What did it take for TV journalist Ashutosh Sharma from Aaj Tak to question them with a straight face? Must have been very taxing. What it took for Aaj Tak to air this conversation was even more remarkable, since the students were all BJP supporters, or supposedly BJP supporters, and were shown up as unaware and uneducated. One poor young man even went as far as saying words to the effect of “just because you are educated does not mean you have to use your brain”. (Which perfectly encapsulates the mass stupidity which has currently engulfed India.) Let us not forget that these poor students were parroting the same lies that the Prime Minister has been feeding the electorate about the Congress manifesto. And which almost no one has been able to call him up on.

     

    Contrast this live example of how “WhatsApp University” has such severe and disastrous consequences for our youth, our discourse and our future, with the steadfast resolve of students of American universities who are being physically assaulted and punished for calling for a ceasefire in Gaza. And conversely, how so much of the media in America is unable to question brutal action by university managements and the police, because of the stranglehold of Israel and the Zionist lobby in America.

     

    The situation in America is monstrous, because it is not just students but also academics who call for peace who are being assaulted, arrested. Jews who want a ceasefire in Gaza, an end to genocide and justice for Palestinians are being accused of “antisemitism”. The House of Representatives has passed a bill that any criticism of Israel is tantamount to antisemitism. And the American media has still been unable – for the most part – to question the State, the universities and their allegiance to Israel over the concerns of their own citizens. Many will argue of course that Israel has a hold on the media as well. But let us not forget that many of these journals and TV channels are highly regarded within the world media, and are seen as standard bearers of good journalism. Alas, no more.

     

    As for Aaj Tak and others like it, do not be fooled into thinking that the tide may have turned and full adulation of the BJP and its main character, Prime Minister Narendra Modi, is now in the past. The India Today group has been largely consistent in its adoration, with a few scant TV programmes and persons here and there maintaining a thin veil of journalism.

     

    The very fact that the Prajwal Revanna story is not the only conversation out there is tantamount to the degradation of the Indian media. Had the JD (S) in its various political flip flops been a Congress ally, I can guarantee you every star TV anchor would have been doing the tandav nritya on the streets. But because former prime minister HD Deve Gowda’s party has tied up with the BJP and Revanna is his grandson, his career as a rapist, sexual predator and exploiter is being reported in a more circumspect manner. Even worse, Revanna shared a stage with Modi. In a contest between journalism and justice on one side and Modi on the other, the Indian media chose Modi long ago.

     

    As for the students of India, we can see that the various “skill” schemes that Modi is so proud of will have a lot of work to do.

    Though I am sure many of these young people could also join the media…

     

    Ranjona Banerji is a senior journalist and commentator. She writes on MxMIndia on Tuesdays and Fridays. Her views here are personal.

  • Puneet Gupta joins Inox as Head of Comms

    Puneet Gupta
    Puneet Gupta

    Inox Group has appointed Puneet Gupta as Head of Communications for Inox Air Products (INOXAP) and Inox India Ltd (INOXCVA).

    Notes a communique: “As Head of Communications, for INOX Group, Puneet will oversee brand communication, media engagement, reputation management, senior stakeholder management, strategic messaging, employee communications, and CSR initiatives for INOXAP and INOXCVA.”

  • Travellers pained by poor service

    Travellers pained by poor service

    For an industry that leans almost entirely on customer experience, 40% of travellers are intensely annoyed with unresponsive customer support. Kapture CX, an AI-powered customer experience automation platform, recently conducted a survey to assess customer experience levels within the travel vertical.

     

    As part of the survey, travel buffs shared their most frustrating pain points when travelling, highlighting the need to address customer support challenges in the industry.

     

    The survey unveils that 40% of travellers are intensely annoyed with unresponsive customer support during their travel. The travel industry is built on providing excellent customer support. However, slow and unsatisfactory support ruins the customers’ travel journey as well as an overall experience. As a result, rather than only focusing on managing bookings online, the industry players need to move out of their brick and mortar setups in the customer support journey and increase the bandwidth of their support team that requires interaction with customers.

     

    Commenting on the survey, Gaurav Juneja, Chief Revenue Officer of Kapture CX said: “As a platform that specialises in improving customer support with AI-first solutions for all industries, it was time to pass over the stand to the travel sector and get acquainted with their problems. With the findings of the survey, we are looking forward to transforming the present customer support landscape within the travel vertical, creating a thriving journey for all travellers.”

     

    In addition, the survey noted that 35% of travellers’ journeys are complicated with hidden charges. These hidden costs are significantly higher and can cause extreme dissatisfaction among travellers. Subsequently, this can further have a major impact by causing unforeseeable damage to the company’s reputation by involving lost revenue due to missed sales and hefty legal costs.

     

    Furthermore, the customers’ pain points are followed by booking complications as 14% of travellers are intensely annoyed with such challenges. Hidden charges, price fluctuations, unclear customer policies and technical glitches make up a complicated booking system. For instance, a traveller may find a great deal on a hotel or flight booking, but the change in price can affect the availability and raise several concerns for the customer.

     

    Apart from this, 10% of travellers believe a lack of self-serve options also contributes to a frustrating customer support journey. The survey evidently demonstrates that travellers today seek a more transparent and easy-to-navigate booking process. They also want to see more self-serve options, such as strong AI customer assistance which can help resolve simple customer queries immediately.

     

    With this crucial knowledge at its disposal, the travel industry needs to move the needle on improving customer support, which can go a long mile in elevating the travel experience. In response, tech integration can play a significant role in emphasising the importance of customer feedback in enhancing travel experiences, leading the path to AI-driven revolution.

  • Dentsu India announces departure of Sapna Arora

    Dentsu India has announced the departure of Sapna Arora as Chief Client Officer (CCO). Arora joined the network in January 2023.

    Said Harsha Razdan, CEO, of South Asia, Dentsi “Sapna has been a valuable member of our leadership team and a key partner for our clients. Working across creative, media, and CX business, she exemplified our commitment to addressing clients’ business challenges. We extend our best wishes for her continued success.”

  • Senthil Kumar, others also Jury Chairs for Abby 2024

    Niraj Ruparel, Emerging Tech Lead for WPP and Head of Mobile at GroupM, Chandani Samdaria, Executive Creative Director at L&K Saatchi & Saatchi, Chandni Shah, COO of FCB Kinnect, Senthil Kumar, CCO, VML and P G Aditya, CCO and Co-founder of Talented, join as Jury Chair for Technology category, Red Abby category, Mobile category, Integrated category and Digital category respectively, at The Abby Awards 2024 powered by One Show.

    The Abby Awards are scheduled to happen from May 29 to 31 in Mumbai as part of Goafest 2024.

  • Lowe Lintas, Naukri collaborate for campaign

    Lowe Lintas has joined forces with Naukri.com to launch a campaign tailored specifically for the ambitious Gen Z workforce. The campaign aims to reinforce Naukri’s position as the preferred destination for young professionals, by showcasing and legitimising their ambitious behavior.

    Said Sumeet Singh, CMO, Info Edge (India) Limited: “Naukri has always championed the cause of India’s professionals. With this campaign, we are siding with the ambitious Gen-Z, who now make up most of the country’s workforce, and we’re teaming up with them for their career building.”

    Added Vasudha Mishra, Regional Creative Officer, Lowe Lintas: “When it comes to jobs, the young are not reticent. They know what they want, and they cannot be gaslighted into settling for less. Especially when they have as their ally, Naukri, one of the most iconic modern brands of India. Two spots, done with the signature irreverent style of the brand, done by our fabulously talented team at Lowe Lintas.”

  • Carat India bags integrated mandate for Meesho

    Carat India has bagged the integrated media mandate for Meesho, the e-commerce marketplace. The account will be serviced from the agency’s Bengaluru office.

    As per the mandate, Carat will oversee a comprehensive suite of integrated and full-funnel media solutions for the brand.

    Commenting on the win, Sanchayeeta Verma, CEO, Carat India said: “Partnering with Meesho is a game-changer, a chance to rewrite the e-commerce playbook for Bharat. Our strategy? A finely tuned team structure meticulously crafted to fuel Meesho’s ascent & growth. Moreover, our industry-leading tools will act as an added advantage to strategize, plan, implement, and measure across the full funnel. It is this unique combination that has enabled us to secure this remarkable and prestigious opportunity.”

    Added Anita Kotwani, CEO, Media, South Asia, Dentsu: “Welcoming Meesho aboard is a thrilling milestone, as we eagerly anticipate steering the company’s mission of democratizing internet commerce in India. Our proposal was more than just compelling; it was a holistic journey, spanning from branding and performance to data-driven analytics and an inventive media & content strategy. We’re confident that our collaboration will not only fuel Meesho’s long-term strategic growth but also drive our own evolution!”