Category: ADVERTISING

  • ASCI resolves 257 complaints in June & July

    By A Correspondent

     

    In the months of June and July 2020, the Advertising Standards Council of India (ASCI) investigated complaints against 363 advertisements, of which 76 were withdrawn by advertisers. The independent Consumer Complaints Council (CCC) of ASCI evaluated remaining the 287 advertisements, of which complaints against 257 advertisements were upheld. Of these, 150 belonged to the healthcare sector, 40 to education, 20 to food and beverages, 4 to GAMA complaints, 12 to personal care and 31 to the other category.

     

    Subhash Kamath

    Said Subhash Kamath, Chairman of ASCI: “There has been a flood of advertisements with dubious claims about COVID-19 cures and preventions. Especially at this time when consumers are feeling more vulnerable about the virus, it becomes more important for us as regulators to ensure that these ads don’t exploit the consumer’s anxiety.  We understand that such claims can adversely affect consumers and we are committed to work closely with the Ministry of Ayush to help eliminate such malpractices from society.”

     

     

  • Dentsu Programmatic targets premium OTT susbcribers under Dentsu Play

    By A Correspondent

     

    In an effort to plan for activating OTT audiences from premium platforms such as Netflix, Dentsu Play partnered with sibling WATConsult  on Tata Motors and came up with a solution to target premium, behind-the-pay-wall OTT audiences on platforms outside of the OTT through integrations using first-party and second-party data partnerships.

     

    Ramesh Dorairajan

    Commenting on the success, Ramesh Dorairajan, Head – Sales, Marketing and Customer Care, Electric Vehicle Business Unit, Tata Motors said: “The Great Reset has highlighted several audience trends that will help us enhance our overall brand reach. The increase in OTT content consumption has transformed the way people consume content. This unique data-driven approach from dentsu Programmatic has opened up additional avenues for us to interact, particularly with the audience behind the paywall, while creating a phenomenal impact on our campaign performance as we pioneer an industry-first approach.”

     

    Gautam Mehra

    Added Gautam Mehra, CEO, Dentsu Programmatic and Chief Data & Product Officer – APAC: “With our industry first partnerships and integrations enabling insights from platforms such as Netflix, Amazon Prime Video, Zee5 and large players in the sector, coupled with our proprietary technology, dentsu Programmatic is proud to have unearthed a unique way to drive business success for clients wishing to target OTT audiences. Using Machine Learning at its core, coupled with intelligence from platforms such as Facebook and Google, we aspire to deliver many such industry leading solutions to common client challenges.”

     

    Heeru Dingra

    Sharing her views on the same, Heeru Dingra, CEO, WATConsult said: “As OTT platforms grow and evolve at an exponential rate, they seem to emerge as one of the key focus areas for brands as well as marketers. Therefore, dentsu Programmatic’s tool to effectively tap those audiences has efficiently helped us in actioning a campaign for our brand Tata Nexon EV. From targeting the right set of audiences to creating awareness about the brand and attaining the right amount of consideration, it delivered some remarkable results for the brand.”

     

     

  • Dentsu promotes Gautam Mehra to Chief Data & Product Officer – APAC

    By A Correspondent

     

    Dentsu International has now entrusted Gautam Mehra, currently CEO, Dentsu Programmatic & Chief Data Officer, Dentsu – South Asia, with the additional charge of Chief Data & Product Officer – Asia Pacific (APAC) with immediate effect.

     

    He has been assigned to this new role with the intent to build a strong and unified APAC data and product offering across the dentsu network. Based in Mumbai, Mehra will report into Zhengda Shen, President of Merkle APAC for his additional role.

     

    On the appointment, Ashish Bhasin, Dentsu Asia Pacific CEO said: “Data is central to our business strategy and the ability to handle data well and utilize it to its full capacity is critical in fine tuning way of reaching, interacting, and causing a reaction from the consumers; it ensures advertising efforts are in the right direction. Having Gautam drive this data agenda for us is crucial in the era of data explosion. He has earned a reputation of developing and delivering highly innovative data-led initiatives while embodying the spirit of innovation and entrepreneurism. This is a well-deserved promotion and I look forward to working closely with him,” Ashish added.

     

    Added Zhengda Shen, President of Merkle APAC: “Organisations are constantly challenged to evolve with agility and speed and adapt to ever changing consumer dynamics. Providing leadership for clients by integrating data, media, content and technology to navigate through this shifting landscape is a critical function of agencies. Gautam’s track record for driving innovations and developing globally scaled solutions makes him perfectly placed to help our clients in the region and to ensure that dentsu international continues to lead through innovation.”

     

    Said Mehra: “There are almost no limits to what we can uncover by studying consumer behavior and their interplay with brands. I’m excited to apply my leadership, knowledge, and experience in delivering globally adopted tech driven products and solutions to further the data-driven culture of dentsu international and to build the practice across APAC, further cementing our dominance in this area within the region in using cutting edge technology to solve everyday client challenges.”

     

     

  • Tanishq unvels Pujo campaign

    By A Correspondent

     

    Jewellery brand Tanishq has launched a new campaign for Durga Puja. Conceptualised by Tanishq and WYP Brand Solutions, the campaign is titled ‘Ekotai Shundor, Ekotai Shokti’.

     

    Notes a communique: “The campaign attempts to put across a significant message and a deeper realization that has been brought to the fore especially in the recent times – that one cannot battle it out alone and the true essence of victory lies in the spirit of oneness. Every year Bengalees look forward to bringing Maa home and indulging in the festive fervor because for them Pujo is not just a festival, it is an emotion. Staying contextually relevant, the campaign also leaves the viewers with the thought of celebrating Pujo responsibly while abiding by all safety precautions!”

     

  • Skechers launches “Go Like Never Before” campaign with its first India brand ambassador Siddhant Chaturvedi

    By A Correspondent

     

    Global sports and lifestyle brand Skechers is launching a new campaign featuring Gully Boy actor Siddhant Chaturvedi, who will be the first Indian brand ambassador for Skechers.

     

    Speaking about the launch and on Siddhant Chaturvedi, Rahul Vira, CEO, Skechers South Asia said:  “We are thrilled to launch the “Go Like Never Before” campaign starring Siddhant Chaturvedi. Our sole aim through this campaign is to reach out to maximum people and promote running as a fitness culture in India. Skechers understands the significance of health and fitness and encourages people to be their fittest self by something as simple as running. Making this campaign special, we are delighted to announce Siddhant Chaturvedi as the first brand ambassador of Skechers India. His drive for fitness resonates perfectly with the brand and with this we aim to encourage more and more people to stay healthy and go run.”

     

    Added Rajdeepak Das, MD – India & CCO – South Asia, Leo Burnett: “This power packed film is the beginning of an important fitness movement. With the lockdown restricting our lifestyles, everyone is raring to step out of their confines and the first thing one needs to own, is the right pair of Skechers. And Siddhant was the perfect partner to give this conversation momentum. The energy that he has got to this campaign is palpable and we are sure it will encourage everyone to ‘Go Like Never Before’.”

     

     

  • RSH Global assigns its mandate to Madison

    By A Correspondent

     

    Leading skincare company RSH Global has appointed Madison Media as its Media Agency of Record (AOR) for its flagship brand ‘Joy’ and its men’s grooming brand ‘X-Men’. The account was awarded following a multi-agency pitch. Madison Media will be responsible for the entire media mandate including print, television, radio, outdoor and digital.

     

    Said Sunil Agarwal, Chairman, RSH Global Private Limited: “I welcome Sam, Vikram and the entire Madison team for partnering with us to handle our media & digital mandate. I’ve been very impressed with the kind of work they’ve done for many Indian brands over the last two decades and I’m confident they’ll play an instrumental role in the rapid growth of the brand and the business.”

     

    Added Poulomi Roy, Chief Marketing Officer, RSH Global Private Limited: “We are happy to have Madison as a partner in our journey to strengthen our position in key markets and explore new geographies. We are confident that with the ever-changing media scenario, Madison with their experience and in – depth understanding of the consumers of our country will be able to develop a robust media & digital strategy for our brand and add momentum to all our marketing initiatives.”

     

    Said Sam Balsara, Chairman, Madison World: “I am super-excited to partner with RSH Global, an ambitious personal care company operating successfully in the tough personal care segment with ambitious plans to help them meet their growing ambition, with Madison’s experience and expertise.”

     

    Added Vikram Sakhuja, Group CEO Media & OOH, Madison Media: “It’s a big win for Madison coming out of Kolkata. RSH Global is expanding its business and we’re happy to be their choice when it comes to their Media agency. Looking forward to a growth-filled partnership.”

     

     

  • Havas Media announces partnership with Tribes for OOH

    By A Correspondent

     

    Havas Media Group India has announced a strategic partnership with Tribes, the OOH, retail, and activation agency. This alliance is designed to ensure Havas optimises the full potential of OOH advertising as part of a cross-platform strategy.

     

    Said Rana Barua, Group CEO – Havas Group India: “During this transformative time for the OOH industry, our partnership with Tribes underscores our commitment to building long-term impactful relationships. This alliance fits in perfectly with our global operating system MX, which is providing our clients the tools to build more meaningful media experiences creatively and at scale.”

     

    Added Gour Gupta, CEO & MD, Tribes: “Tribes’ superior return on experience driven by technology and innovation has forged many long-term partnerships and a proven track record of client success in producing award-winning memorable campaigns. This partnership with Havas is yet another milestone and underscores our commitment to building long-term impactful relationships.”

     

    Said Mohit Joshi, MD – India, Havas Media Group: “Along with a pan- India presence, Tribes brings a rare blend of creativity with insights to help brands succeed with out-of-home media. Moreover, with the country gradually opening-up, and the festive season approaching, OOH and activation are slated to play a significant role in building media strategies for brands and it is the right time to invest in this space. We are delighted to partner with Tribes and look forward to transforming the OOH landscape leveraging their expertise to provide our entire spectrum of clients with advantage of integrated experiential solutions, which beautifully fits in with our village way of working”

     

     

  • IAA India unveils power-packed mancom

    By A Correspondent

     

    The India chapter of the International Advertising Association has announced the names of co-opted members and invited to the Managing Committee of the India Chapter of IAA for the financial year 2020-21. These were done by newly elected President, Megha Tata, Managing Director – South Asia, Discovery Communications India.

     

    Said Tata: “I am delighted to bring together such a wonderful mix of youthful enthusiasm, experience, and diversity in gender, geography and industry-wide representation”

     

    The Mancom members are:

    :: Rana Barua (Chief Executive Officer, Havas Group India),

    :: Ashish Bhasin (CEO, APAC and Chairman India, Dentsu Aegis Network),

    :: Rajiv Kental (President – Marketing, Amar Ujala Publications Ltd)

    :: Rani Reddy (Director, Indira Television Ltd)

    :: Srinivasan K Swamy (Chairman & Managing Director, R K SWAMY BBDO Pvt. Ltd.)

    :: Sam Balsara (Chairman & Managing Director, Madison Communications Pvt. Ltd.)

    :: Umang Bedi (Co-Founder, Dailyhunt)

    :: Dr Bhaskar Das (Group President, Republic TV)

    :: Partho Dasgupta (President, The Advertising Club, Mumbai)

    :: Pradeep Guha (Managing Director, 9x Media Pvt. Ltd.)

    :: Nina Elavia Jaipuria (Head – Hindi and Kids TV Network, Viacom18 Media Pvt. Ltd.)

    :: Alok Jalan (Managing Director, Laqshya Media Group)

    :: Salil Kappoor (Business Unit Head-Appliances, Orient Electric Ltd)

    :: Tarun Katial (CEO, Zee Entertainment Enterprises Limited (ZEEL)

    :: Anbuchezhiyan K (Independent Communication Consultant, Past President- The Advertsing Club, Madras)

    :: V. Shreyams Kumar (Managing Director, Mathrubhumi PTG & PBG Co. Ltd.)

    :: Sunil Lulla (Chief Executive Officer, BARC India)

    :: Ramesh Narayan (Founder , Canco Advertising Pvt. Ltd.)

    :: Sangeeta Pendurkar (Chief Executive Officer , Pantaloons (Aditya Birla Group)

    :: Kallie Purie (Vice Chairperson, India Today Group)

    :: Neeraj Roy (Managing Director & CEO, Hungama Digital Media Entertainment Pvt. Ltd)

    :: I Venkat (Director, EENADU)

    :: Ashok Venkatramani(Founder -Intelligent Insights Pvt Ltd -a business intelligence tech platform )

     

    Other than Tata, ​at the AGM held on September 28, 2020, the following officebearers were elected:

    :: Pradeep Dwivedi (CEO- Eros India of Eros STX Global Corporation) elected Vice President,

    :: Jaideep Gandhi (Founder -Another Idea) as Hon. Secretary,

    :: Abhishek Karnani (Director-The Free Press Journal) as Hon. Treasurer

     

    Punit Goenka (Managing Director & CEO, Zee Entertainment Enterprises Ltd) will continue as a member of the Managing Committee as the Immediate Past President. ​

     

    The other elected members of the Managing Committee were:

    :: Anant Goenka (Executive Director, The Indian Express (P) Ltd),

    :: Avinash Pandey (CEO, ABP News Network Pvt. Ltd.),

    :: Janak Sarda (Managing Director, Deshdoot Media Group),

    :: Nandini Dias (Chief Executive Officer, Lodestar UM),

    :: Prasanth Kumar (CEO-South Asia GroupM- A WPP Company).

     

  • WelcomHeritage to use Crayons… the agency, we mean

    By A Correspondent

     

    WelcomHeritage, the ITC hospitality brand, has appointed Crayons Advertising to handle its creative responsibilities.

     

    Talking about the plans, Abinash Manghani, CEO, WelcomHeritage said: “Plans to revamp the brand are underway and we have selected Crayons as they have worked with ITC Fortune for long. Despite the current crisis that the hotel industry is going through, there are good signs for heritage properties. People are looking at properties that are niche, secluded or away from crowded areas, in natural surroundings and that’s where WelcomHeritage fits in well.”

     

    Added Ranjan Bargotra, President, The Crayons Network: “It is great to add another brand from the prestigious ITC stable. He added that people are looking at short drive holidays that are safe yet promising great experience and we are going to capitalise on this. We are working on bringing out the splendour of properties and the rich (quite literally) experience for the travellers.”

     

     

  • Jack makes it Count as Ikea offends Zed

     

    By Sanjeev Kotnala

     

    There must be something in the drink that the liquor companies keep coming back with these insightful and motivational campaigns. No, I do not doubt what stiff drink can do to you, but wonder if the creative team is high on the same brand they are selling. Now the ‘Make it Count’ campaign by Energy BBDO for the brand Jack Daniel asks you to ‘Do what you always wanted to do’. It is something any person who has ever hand a drink will empathise with.

     

    We all know, a drink definitely is a facilitator for such acts. My friend Vermajee, the highly respected brand and marketing consultant, is in absolute awe of these copywriters who find new genuine ways to express the same feelings and emotions.

     

    The brand spokesperson wants us to believe that the campaign reflects the bold spirit of the founder, ‘Mr Jack’ by inspiring the audience to do something they always wanted to do. One may doubt the first part, but the second part is absolute truth, ask anyone who has had enough.

     

    When you do ‘What you always wanted to do but for some reason never did’, you do feel great. The question is, does it count? No, and that’s why the brand says ‘make it count’ by cutting across the most common denominator. After all, the brand is proudly served in fine establishments and questionable joints.” ”

     

    DOING WHAT YOU ALWAYS WANTED. MAKING IT COUNT

    The act of throwing the phone into water, or the caddy taking the shot or someone silly on the nth drink calling for the drink on him. I am a bit confused on this ‘Make it count’. At the same time, I understand ‘What you always wanted to do,’ And if this is the kind of things Jack Daniel drinkers, first time or otherwise want to do, well the drink must get off my bar.

    You know what the spokesman is drinking when he says, “The values of Jack Daniel resonant around the world and translate beyond our whiskey-making into something with larger cultural impact.”

    In the  Campaign article, the spokesperson says, “Make It Count is a simple articulation of living boldly and making the most of every moment.” Wonderful- Give him another drink.

     

    IMPULSIVE ACT DOES NOT COUNT

     

    Vermajee had a classical rejoinder. It does not count, if doing what you wanted to do, and doing it boldly is an answer to the trapped impulsive urge. It only counts in life, when it is a result of a thought out, open-eyed conscious act. And for a change, I think he is bang on.

     

    INDIA CAMPAIGN

     

    Verma saw the short clip of ad in Spanish and read somewhere that the campaign footprint covered India. He laughed and then told me, he was thinking of possible regional versions, in case Jack Daniel decides to do a Punjabi, Marathi and Bengali version. Moreover, he wanted to know if it will be Jack Daniel soda, cut glasses, adventure trips or condoms- that will make it count.

    The above is inspired by the article in Campaign India and facilitated by three rounds of Antiquity Blue topped with soda over Mangalorean Namkeen Mixture of Namkeen. I never liked JD, and I have a polarised taste- so though I would love my Black Label or Teachers I would enjoy my Old Monk more, and in Punjab, it is always VAT69.

     

    IKEA OFFENDS ZED NOT HINDUISM

     

    We are trapped. We have highly sensitive and insecure religious groups, or someone is pulling a fast one. The recent advertisement of Ikea in Australia that incorporates yoga  postures must have been watched more after the client decided to not-promote if. Oh, it is available on YouTube.

     

    It seems that someone called ‘Universal Society of Hinduism’ objected on Ikea trivialising yoga  and the company apologised. It further clarified that the yoga ad was unpromoted on social media, and Ikea Retail Australia will not re-activate it.

     

    Wow no withdrawal, just unpromoted! And ‘Universal Society of Hinduism’ thanked IKEA, urging them to completely withdraw. And then everyone goes home happy having averted a crisis.

     

    I fail to understand how the use of Yoga offends Hindu Sentiment. No sentiment was hurt with the commercialisation of the path to god in Hot Yoga, Beer Yoga and even Bikram Yoga. And even the movie PK did not offend.

     

    UNIVERSAL SOCIETY OF HINDUISM AND SOMEONE CALLED RAJAN ZED

     

    Universal Society Of Hinduism ( USofH) started in the mind of Hindu statesman, Rajan Zed one who claims to represents Hindus. His claim to fame, offering Hindu prayers before 17 other legislative bodies, including in Nevada, California, New Mexico, Arizona, Utah and Alaska and campaigning against the commodification of Hinduism and Hindu symbols in American culture.

     

    His campaigned causes list is long. It included a campaign against the use of the image of Lord Ganesha on an outdoor store’s yoga mat towel. Against Virginia brewery for naming a Spanish milk stout Hanuman. Against the use of Ganesha image on urban Outfitters duvet product. Against Converse shoes using Hindu deity pictures on shoes. Against the use of Lakshmi and Ganesha symbols on Gold Gambling slot machine. Against Amazon on for the use of Hindu deity pictures on leggings. And against Adidas Holi shoes. I don’t know what was so offending in case of the Adidas shoe called ‘Hu Holi’ with faded coloured canvass.

     

    You must give to him for his efforts and consistency but with no organisational members does he represent Hindu or Hinduism. Its Facebook page updated until 2013 has less than 2000 people liking it. When the NewsMinute site says that Using religion to gain popularity and single-handedly making it a phenomenon is something that can be learnt from Rajan Zed. Or maybe, not. You tend to agree. Rajen Zed has properly positioned himself well enough to be heard and acted upon.

     

    USofH is a nondenominational religious-philosophical-cultural-educational organisation ( wow) was established in 2011 headquartered in Reno, Nevada. Its objective Mission and Vision include providing worldwide Hindu identity, enhance understanding of Hinduism, spiritual renewal, and to foster interreligious dialogue along with having friendly relations with non-Hindu communities. That’s what the sketchily put website of USofH tells you.

     

    IKEA NON OBJECTIONABLE YOGA AD

    Here are some screen grabs from the Ikea Australia Retail Yoga promo DVC in case Ikea really withdraws it completely. Throughout the clip, a woman is working out against a blue background. She is doing a guided yoga session and holds a specific yoga pose. When she does that, products similar to posture framework appear on one side of the screen. That’s it. Harmless.

    I do not know what is offending in it?

    I would like you to tell me if I am missing something and how is this offending?

    One never knows with religious symbols what could trigger a backlash. It usually is something best to be avoided. However, that is escapism. Time we stop corporates to be held ransom to irrelevant objections from people who are trying to hijack representation.

     

    I say so without help from Jack Daniel, Antiquity, Teachers or Old Monk.
    Because only thought out open-eyed conscious decisions count.  

     

     

    Sanjeev Kotnala is a senior marketing and business strategist and educator. He writes on MxMIndia every Wednesday. His views here are personal

  • GolinOpinion  will now be Lintas Live

    By A Correspondent

     

    GolinOpinion will be rebranded as Lintas Live with immediate effect and will be part of MullenLowe Group’s global communications network which includes U.S. based agency MullenLowe PR – voted Global Creative PR Agency of the Year in the Holmes Report 2017

     

    Lintas Live will be a digital-first creative PR agency Lintas Live also announces the appointment of Sarvesh Raikar as its Creative Head.

     

    Amer Jaleel

    Speaking about the launch, Amer Jaleel, Group CCO and Chairman, MullenLowe Lintas Group said: “From Mumbai Police to Starbucks, every brand wants to throb with its own energy and charisma, stay part of conversations by streaming its thoughts, it’s consciousness to its franchise. We deconstructed and re-built our PR organisation to not just reflect the current times but to lead the thinking for times to come. And recognising the need to be digital in our behaviour but creative at our core we have at the tip of Lintas Live one of our brightest RCOs Sarvesh Raikar who is possibly India’s most experienced and celebrated brand creatives to head a PR company. We recognise that brands should lead from PR into campaigns and that creative thinking will evolve PR into becoming seamless and inextricable from marketing.”

     

    Virat Tandon

    Added Virat Tandon, Group CEO, MullenLowe Lintas Group: “In today’s digitally interconnected world, opinions get formed not only through the news media, but through influencers, experts, leaders, bloggers, celebrities and all other individuals and communities who have a voice and want to use it. Moreover, corporations, leaders and brands have to operate real-time in this “always live” world. Lintas Live will be able to provide our clients with agile, proactive and “always live” PR and communications solutions. I am quite confident that this new offering will be quite the game- changer for our clients.”

     

    Ameer Ismail

    Talking about his new role, Ameer Ismail, ­­­­­­President-Lintas Live said, “Golin has been an outstanding partner and we will always cherish our many achievements and learnings together.  Our PR practice in India has gone from strength to strength and this rebrand is a bold move in our evolution. I’m excited about the relevance of our new offering to brands, marketers and leaders in these changing times. Being part of the MullenLowe Lintas Group has given us a unique opportunity of drawing on the core of our creative skillsets. We are confident of being able to deliver ideas and solutions that are bold and impact worthy in a digital age.”

     

    Golin’s operations in India will now report through IPG’s Constituency Management Group in line with Golin operations elsewhere.

     

    Added Darren Burns, President of Asia for Golin: “We thank Ameer and his team for a productive partnership over the last five years and we look forward to ongoing collaboration with the Mullen Lowe team within our IPG family. India remains an important market for us and we will continue to evolve our business there under the Golin brand.”

     

     

  • Byju tops on IPL ads recall. Dhoni, Kohi most recalled celebs: IIHB study

    By A Correspondent

     

    Byju’s was the most spontaneously recalled brand on the IPL last weekend as MS Dhoni had the highest spontaneous recall as a celebrity endorser. The Indian Institute of Human Brands (IIHB) ran a telephonic survey on Sunday, October 4 reaching out to 892 respondents during the day to check out recall of brands, their celebrities and their messaging. There were 41% female respondents, ad 59% male. All respondents were between 15 to 35 years.

     

    So while Byju’s was the most spontaneously recalled brand on the IPL last weekend, its celebrity endorser Shah Rukh Khan trailed behind other celebrities who were more visible, hence more recalled. Dream 11 was at No 2 with multiple endorsers.

     

    Swiggy, Thar, UpGrad and Altroz ranked highest amongst brands that did not use a celebrity. VI was not spontaneously recalled, notes the study.

     

    MS Dhoni had the highest spontaneous recall as a celebrity endorser. Virat Kohli was a not-so-close second. Akshay Kumar was at #3; Ayushmann Khurrana at #4.

     

    Said Dr Sandeep Goyal, Chief Mentor of the IIHB: “So far in the IPL, MS Dhoni is the biggest celebrity. Virat Kohli trails. However, it is surprising that Shahrukh Khan has not done as well as the brand, BYJUs, that he represents. Aamir, though supported by much lesser media weightages, is a better performing celebrity this season at IPL. Non-celebrity brands have done well too. Swiggy, Thar, UpGrad, Altroz, Lenskart, MG Gloster, Facebook, Amazon, Kellogg’s, cricket.com, and VI were mentioned in significant measure by respondents. PhonePe and Swiggy were rated as the best ads of the ones on the IPL. But, the feedback on qualitative goodness was inadequate and is mentioned here only as part of data received by default.”