By a correspondent
The European Advertising Standards Alliance (EASA) Global Best Practice Gold Award was presented to The Advertising Standards Council of India (ASCI) at the EASA’s bi-annual meeting in Amsterdam. The prestigious prize was awarded “for significantly reducing the average time it takes to handle complaints”.
EASA mentioned that “The ASCI put in place actions to substantially reduce the journey time of complaints – from their first point of contact with the Secretariat, through the Consumer Complaints Council (CCC) and on to the transmission of the final decision to the advertiser and complainant.”
The prompt and efficient processing of complaints meant that ASCI reduced the lead time of Complaints Processing from on an average from 45 days in 2011 to 28 days in 2012 to now 12 days. Other Key measures included introduction of Suspension Pending Investigation (SPI) by which ASCI can order an extremely objectionable ad to be removed immediately pending investigation, expansion from one to two Consumer Complaints Councils (CCC’s) which enabled weekly instead of bimonthly in 2013 and monthly in 2012 meetings, a faster response time to complaints and tracking of upheld complaint ads.

- Partha Rakshit
ASCI’s Chairman, Partha Rakshit said, “ASCI is thrilled to learn that it has won the prestigious Gold Award for 2013. Last year we won the EASA Silver Awards for the National Advertising Monitoring Service (NAMS) initiative which started tracking most of the print and TV ads in India. That award spurred us to focus on improving ASCI’s effectiveness and credibility as a SRO delivering speedier redressal of complaints and higher compliance of its decisions, which has got the Gold this year. Various Government departments now recognize and support our self- regulation work by including ASCI’s code and representation in the rules and committees established to regulate advertising content respectively. We are very grateful to EASA for recognizing our work and for advice & encouragement they, along with the World Federation of Advertisers (WFA), provide to ASCI.”

It was a Sunday of a different kind for Sony MAX and Sony SIX as it invited Mumbaikars to hop on in its ‘Bulaava Express’. The unique open air bus has been designed to capture the imagination of the citizens with a host of entertaining and unique activities. Be it the impromptu ‘buckram ka chukrum’ which quizzed people on their knowledge of the tournament or ‘Bulaava Bahana’ which mandated fans to confess which bulaava they have used to watch the Pepsi IPL, the activities left the audiences wanting more.