Tag: Sanjay Tripathy

  • Ashish Bhasin is MRUC Chairman, Pratap Pawar is Vice-Chair

    By A Correspondent

     

    It’s perhaps the most critical year in the existence of the Media Research Users Council and for the beleaguered print media sector.

    After the last IRS study was rubbished by key industry players a few years back, the MRUC is working on an all-new study frequently validated by constituents.

    However, it remains to be seen whether print media players – especially the big ‘uns – take the final verdict of the Nielsen-led research findings with maturity like the television players did a little over two years back when BARC first released its study.

    Helming MRUC in this critical period will be Ashish Bhasin, Chairman and CEO of Dentsu Aegis Network in South Asia. Prataprao Pawar, Chairman of Sakal Media Group.

    Bhasin takes over from I Venkat and Pratap Pawar was handed the baton by Sanjay Tripathy.

     

  • Sanjay Tripathy quits HDFC Life

    Sanjay Tripathy

    By A Correspondent

    After spending nearly 13 years at HDFC Life, Sanjay Tripathy has called it quits. The Senior Executive VP and Head – Marketing, Product, Analytics, Digital and E-commerce has been with the insurance major since December 2004. Although there are rumours that he is starting out on his own, Tripathy did not indicate his next steps when we confirmed the news with him. His last day at work is tomorrow, April 14.

    An MBA in Rural Management, Tripathy has worked across industries with Reliance Infocomm, Mattel, Frito-Lay and  GCMMF. Tripathy is a well-known face in the Indian advertising and media community, is a keen runner and has recently shown his skills as an accomplished chef at the recently held WPP Stream.

     

     

  • HDFC Life’s new campaign highlights what’s best for the family

    By A Correspondent

     

    HDFC Life has unveiled yet another impactfulmulti-media brand campaign. With ‘Apnokoapnedumpejeenasikhao’ as the proposition for the campaign, the film reinforces the importance of self-reliance along with financial independence.

     

    Over the years, the role of the earning family member has changed immensely; it has transcended the traditional values of just being the person who takes care of household finances. Today’s men also work towards shaping their family’s values, enabling their families to live a life of pride.

     

    Through a moving story of a girl’s journey from being an over protected daughter to a confident woman thanks to her husband who taught her the values of independence and self-reliance, HDFC Life once again reinforces its brand belief–SarUthaKeJiyo!

     

    Leo Burnett India has conceptualised and created the newest campaign for the brand.

     

    Speaking about the campaign, Senior Executive Vice President & Head – Marketing, Analytics, Digital & E-Commerce, Sanjay Tripathy said:“Over the years, the category has side stepped the real reason for buying insurance. Through this hard-hitting campaign, we wanted to go back to the basics of why insurance is purchased in the first place; to protect your loved ones and their dreams from untoward uncertainties. HDFC Life has always stood for ‘SarUthaKeJiyo’ – living an independent life of pride. Focusing on the evolution of a woman and her journey to self-reliance the new brand campaign will further the ‘pride’ proposition which is widely recalled and resonates with our audience”.

     

    Adding more perspective on the campaign, Rajdeepak Das, Chief Creative Officer, Leo Burnett, South Asia said, “It’s a story of a young woman’s journey from a dependent daughter to an independent woman. She is able to transform because of her husband’s belief in her. The story has been told from the father’s point of view, and I believe the campaign makes the impact we aimed to make.”

     

    Apart from TV, the film will have legs on DTH, Cinemas, OOH, Digital, Social media and on-ground.

     

  • HDFC Life launches ‘HDFC Life YoungStars’

    By A Correspondent

     

    HDFC Life has announced the launch of India’s first ever digital talent hunt for kids for categories in dancing, singing, musical instruments and comedy. This unique initiative will invite talented children between the ages 6 and 14, from across the country to participate in the competition by uploading their video on its website www.hdfclifeyoungstars.com.

     

    Keeping with HDFC Life’s digital-first focus, HDFC Life YoungStars is driven primarily on the digital medium. Right from the call for entries round, wherein one just needs to upload a video on the website, to all its following phases, to the grand finale, the entire property is digital based.  Selected contestants who make the cut will be nurtured through the course of the show in their respective fields by the mentors. Finalists from each category will then get a chance to perform with their mentors and also win various other exciting prizes.

     

    Commenting on the launch, Sanjay Tripathy, Senior Executive Vice President & Head – Marketing, Analytics, Digital & E-Commerce, HDFC Life said, “The insight for this platform came from the understanding that parents are the first to spot a child’s potential talent. Parents are always looking for ways to help nurture the talent of their children, with the hope that their child will be able to harvest his/her complete potential. HDFC Life has always partnered with parents through financial planning to help children realize their full potential and capitalize on their talents. However, as a brand we have always believed in being more than just a financial enabler. Hence, with HDFC Life YoungStars we have gone a step further and created a platform where parents can help their kids to showcase, and nurture their talents under the guidance of our four talented mentors.”

     

    Further, Shreyas Rao, Senior Vice President, #fame said, “We are glad to associate with HDFC Life, one of the most forward thinking and digitally savvy financial services brands and Maxus in this exciting new initiative. At #fame, we have pioneered several properties capitalising on the power of mobile video to discover the new wave of exciting talent. HDFC Life Young Stars is a unique platform which will give young talented kids a digital stage to showcase their skills and get recognised.”

     

    Maxus ESP, the content arm of marketing services agency Maxus, played a pivotal role in conceptualizing the property with the brand’s objectives in mind. Besides partnering the creation process the team helped find the right platform and partner in #FAME by leveraging on its understanding of the media universe. Pooja Verma, Head, Maxus ESP said, “At Maxus ESP we believe that great content created by leveraging technology can significantly enhance the consumer’s experience of a brand. HDFC Young Stars is a great example of how we help make it happen. Today, the most commonly found gadget in the country is a handheld mobile device. What better way than using something as simple as a mobile to help encourage parents from all parts of the country to participate and showcase the talent of their kids. ”

     

  • MxMIndia announces BTL Baatein Live! powered by VISCOMM. Session 1 on Fri, Dec 11 with Sanjay Tripathy of HDFC Life

    By A Correspondent

     

    As competition grows in a marketplace that is getting crowded with multiple messages and many media entities, it has become a challenge for marketers to reach out to their audience, communicate the message and at an affordable cost. Moreover there is a fair amount of ‘wastage’ in mass media vehicles. Thus a ‘value for money’ and a ‘sureshot’ proposition of outreach is ‘below the line’ advertising and promotions (BTL).

     

    BTL is indeed a lot more than POS, vanilla activation ideas or outreach to potential consumers. There are scientific ways to design effective BTL campaigns. However, BTL is perceived as the distant cousin of various marketing tools, not many practitioners come out to discuss and share ideas on the craft and science of below-the-line activities. Ideas are shared peer to peer and are spread via word-of-mouth. Even the A&M trade media doesn’t cover BTL extensively.

     

    Earlier this year, MxMIndia, in association with VISCOMM started cataloguing thoughts and opinions of customers, practitioners, marketers and academia about BTL.

     

    Sanjay Tripathy

    BTL Baatein now goes to the next level with BTL Baatein Live! – with a series of interactions with leading marketers and practitioners who believe in power of BTL. To be held every second Friday each month, the first of its kind forum will bring industry leaders, experts, students and academia at an interactive round table to discuss experiences and share views and advice.

     

     

    BTL Baatein Live! kickstarts with Sanjay Tripathy, Senior EVP, Marketing, Product, Digital and E-commerce, HDFC Life on Friday, December 11 in Mumbai (at Bandra West) to be precise.

     

    This is a closed event where only those invited can attend. However, if you would like to attend this or forthcoming events, please mail editor@mxmindia.com with BTL Baatein Live! in the subject. You may call or text VISCOMM at +917045874561

     

  • ‘Fight cancer with dignity’, says HDFC Life’s new campaign

    By A Correspondent

     

    HDFC Life has launched a new brand campaign on their latest product offering ‘HDFC Life Cancer Care’ which touches upon the importance of being financially prepared and continue to live and fight with pride should Cancer ever strike. The ad gives out the message that to win the cancer battle, it takes more than just emotional strength. It needs financial preparedness too. Celebrity and cancer survivor Lisa Ray endorses the cause by telling her story of how she survived cancer and the lessons she learnt along the way.

     

    Sanjay Tripathy, Senior EVP, Marketing, Products, Digital and E-commerce, HDFC Life, commented on the launch, “Much is said about cancer these days, but the conversations are mostly around physical and mental strength to fight against the disease. We believe that a person should be mentally strong without doubt but he or she needs to be financially prepared as well. Cancer treatment can cost anything between Rs. 3-25 lacs and we need to realize that the financial aspect of the fight is the only thing one can have a control on. Our new campaign emphasizes on the fact that being financially prepared is now easy with HDFC Life Cancer Care and if the need does arise, it will allow you to fight with dignity. For the very first time we have used a celebrity to communicate our message as she personifies the journey of a cancer survivor and offers real life testimonial. With her positive attitude and self belief, Lisa Ray embodies the brand philosophy of Sar Utha ke Jiyo. She takes us through her journey and experience in getting over Cancer, and her understanding of the importance of financial preparation in this situation. In this ad, we have thrown light on the utmost important factor of the Cancer struggle – the financial one.”

     

    Raj Deepak Das, Chief Creative Officer, Leo Burnett, added, “When one talks about fighting cancer, you hear about the emotional and physical struggle and how being mentally strong helps. But, one rarely talks about the financial struggle. In a situation where there is lack of money to undergo cancer treatment, the pain and the emotional trauma is much bigger. The idea was to reflect this thought by engaging with consumers on an emotional platform.  Real life stories inspire us. We therefore decided to feature Lisa Ray and underline the importance of money in fighting the life threatening disease. She is a perfect fit as her positive attitude and self-belief resonates well with the brand philosophy of Sar Utha Ke Jiyo.”

     

    Apart from television, this film will be supported by other media such as print, OOH, cinema and digital, which will have significant focus. #RayOfHope will be used to run a social media engagement campaign.

     

  • The Changing Role of the CMO in the Digital Era…

    L to R : Sanjay Tripathy, Uma Talreja, GK Suresh, Anuradha Narasimhan and Chinmay Bajpai

     

    By Dyanne Coelho

     

    At the Internet and Mobile Association of India (IAMAI)’s marketing conclave last week, industry stalwarts delve into the topic of ‘Untangling Marketing Convolutions’. In this digital era, the role of the chief marketing officer (CMO) has expanded at a fast pace and it now requires him or her to act as the Digital Media Officer, Customer Experience Officer and Chief Content Officer all rolled into one. The CMO’s role is no longer about just creative skills, but about being able to crunch data and interpret and analyse the behavioural patterns and buying habits of consumers. Dinesh Mishra, Partner – Advisory Services and Customer Practice Leader (India), Ernst & Young, who moderated the discussion said: “The speed at which the CMO needs to react is increasing gradually. The CMO is enjoying his/her role in an organisation, as compared with other C-Suite roles. About 44 per cent of senior leadership says the CMO cannot strive without big data. By 2020, the CMO will spend more than the CIO on IT.”

    Now, let’s hear it from the CMOs.

     

    Chinmay Bajpai, Head – Enterprise Sales and Alliances, Thoughtbuzz

    It is important to understand that a marketer is more connected to the consumer. Hence, he or shee needs to be more connected to the CIO to get consumer details from IT systems. The customer experience design has always been important. Before, the customer never had a voice after he purchased the product. That has changed with the digital era. We cannot rely on just customer service teams any more. Today analytics have to move beyond the product to the consumer. That’s where the skillsets of technology partners have to be imbibed by CMOs.

     

    Anuradha Narasimhan, EVP – Sales and Marketing, Global Consumer Products

    I don’t believe the CEO is the stakeholder for the CMO. The CMO-CIO relationship is the youngest in an organisation. The partnership with the CTO is yet another new one. The consumer is no longer a passive participant in the process. The customer experience design is not a new thing for the CMO role, it has always existed. The customer experience has always been the focus. The CMO needs to be like the conductor of an orchestra, someone who leads it. Then, it won’t matter who plays in the orchestra as long as s/he is a specialist.

     

    GK Suresh, Head of Marketing – Foods Division, ITC Limited

    I don’t believe that the CMO will spend more than the CIO. As a marketer I have to know my consumer, even if that means spending the entire day with the consumer at his/her house. I would say invest in the consumer rather than on technology. A lot of communication going into the digital space is unsupervised. I don’t know if youngsters should be handling digital. It’s as good as saying that a housewife watching TV seven hours a day should make TV ads. The fundamentals of brand building don’t change. At the end of the day, engagement has to result in business. The rules of the game have changed. Just like in hockey, we’ve moved from grass to Astroturf. So now the way you play changes and the way you score a goal also changes.

     

    Uma Talreja, CMO, Burger King India

    We all have a vision for the consumer. But contact with the CIO is necessary to deliver that vision. You need to change the environment for your consumer. Public opinion on your brand is out there. Your consumer is reaching out to other consumers. If you don’t reach out in time, then you have no control of the situation. Today, data is moving faster than you; public opinion is moving faster than you.

     

    Sanjay Tripathy, Senior Executive VP – Marketing, Product, Digital and E-Commerce, HDFC Life

    We are seeing spends in the digital space increasing in our industry. But the question to ask is, is the CMO capable enough to deploy the money? Who is taking the lead in understanding what is needed for the company? People are changing today; the ways of interaction and engagement have changed. CMOs are now ahead of others in the C-Suite in terms of understanding what is happening in the market. Marketing understands the consumer, but cannot enable the systems and processes. We at HDFC Life have created a team to digitise the company. It has become an organisation within an organisation. Ours is an intangible product that lots of people buy. What customers talk about is very important. With digital, marketing has moved from one channel to multiple channels. Now marketing gets information from various channels and needs to pass it on to multiple channels as well.

     

  • Leo Burnett unveils long format ad for HDFC Life

    By A Correspondent

     

    HDFC Life has launched a new brand campaign after a period of five years that highlights how a man is hard to replace in his family’s life not just as a financial provider but for the role he plays in ensuring that the family becomes independent and lives a life of dignity.

     

    As a provider, a man ensures his family’s financial independence during his lifetime and even after. But it is not just money that makes him irreplaceable; it is actually, all those little everyday things he teaches his family that eventually helps them to stand on their own feet. Taking this as a platform to leverage the “Sar utha ke jiyo” story of HDFC Life, Leo Burnett has created a long format ad film.

     

    Directed by renowned filmmaker Vikramaditya Motwane, the film narrates a story of a father who helps his young daughter realize her dream of becoming a dancer. It takes the audience through a passage of ups and downs in the child’s life wherein the father works on instilling self-belief and creating strong emotional and physical confidence in his daughter. The film goes on to show how this girl literally stands on her own feet even when the odds are stacked against her and she emerges victorious – all thanks to her father’s actions that not only made her dream big but led her to achieve it too.

     

    Sanjay Tripathy

    Speaking on the launch, Sanjay Tripathy, Senior EVP – Marketing, Products, Digital & Ecommerce, HDFC Life said, “The ‘Sar Utha Ke Jiyo’ campaign has historically encouraged people to lead their life with dignity. We felt there was now a need to redefine what living with pride and dignity means to people today. We wanted to bring alive the pivotal role a man plays in empowering his family to be self reliant and live with their heads held high in today’s world. The new film communicates this message very well and goes on to substantiate this  vital role using the touching narrative about a father instilling enough confidence in his daughter to help live her dream with joy and dignity.”

     

     

    Raj Deepak Das

    Commenting on the launch, “Raj Deepak Das, Chief Creative Officer, Leo Burnett said, “Sar utha ke jiyo” is a true life lesson every parent teaches their children in their own way. And that is what we did in our story. A simple human and purposeful story, of a father’s way of teaching his daughter to live with pride.”

     

    HDFC Life plans to take its new campaign to the customer through different platforms and intensify the brand experience. Apart from television, this film will be supported by other media such as print, radio, OOH, DTH, cinema with significant focus on the digital and social media.

     

  • HDFC Life unveils new ad campaign

    By A Correspondent

     

    HDFC Life has launched a new marketing campaign targeted at a niche investor segment that is well versed with ULIPs and is experienced in online buying. The campaign aims to raise awareness about HDFC Life’s second generation online ULIP – Click2Invest. Click2Invest is a unique online Unit Linked Insurance plan that offers not just financial protection but also a range of investment options. This first of its kind of plan is extremely cost effective as it invests 100 per cent of the premium and only charges fund management fee and a risk premium for mortality cover.

     

    Sanjay Tripathy

    Commenting on the new campaign, Sanjay Tripathy, Senior EVP – Marketing, Product, Digital & Ecommerce, HDFC Life said, “Click2Invest has been a game changing plan for the life insurance industry. It passes all benefits to customers by offering 100% premium investment with just fund management and mortality charges – no premium allocation, policy administration and discontinuance fee. On this aspect, it directly competes with ELSS Mutual funds & at the same time retains all the flexibilities offered by ULIPs.

     

    This is the first time that HDFC Life has created an ad that is not entirely based on the emotional quotient but is banking more on a pragmatic ground of investment versus returns. When an investor puts his money in a financial product, his greatest concern is to know about the returns. We have used this very insight to communicate the simple message of the benefits of Click2Invest. The story of the ad is woven around the low charges and how over a period of time, the reduction in charges helps to build a bigger corpus thereby making Click2Invest a superior investment plan over other ULIPs.

     

    On the campaign, Vikram Pandey, Executive Creative Director, Leo Burnett, said “ULIP Investments are often subject to numerous charges. So they do grow, but not to their best potential. This ad, in an innovative way, explains how a small difference in charges today can lead to a big difference in your final savings tomorrow.”

     

    HDFC Life plans to take its new campaign to the customer through different platforms and intensify the brand experience.

     

  • Welcome, Content Marketing

     

    By Tanushree Bhatia

     

    It’s one of the biggest buzzwords in the media these days: content marketing. Advertising agencies are being forced to look beyond traditional ads to also include this new form of messaging in their offerings. And marketers have had to rejig their teams to be able to manage the new challenges thrown up by this new form of outreach. These and other issues were touch upon at a panel discussion at premier marketing and communications school MICA last Friday. The discussion was part of MICA’s annual marketing management festival Micanvas at its campus in Ahmedabad. The panellists were: Sanjay Tripathy, Senior EVP-Marketing, Product, Digital and e-Commerce, HDFC Life,  Kunal Jeswani, Chief Digital Officer, Ogilvy India, and Sanjay Mehta, Joint CEO, Social Wavelength and the proceeds were moderated by Pradyuman Maheshwari, Editor-in-Chief and CEO, MxMIndia and Consulting Editor, dna of brands.

     

    Sanjay Tripathy, Senior EVP-Marketing, Product, Digital and e-Commerce, HDFC Life

    Content was always a one-way communication. We then moved to blogs, social media and now there are multiple channels. It has increased manifold. It is very important to understand how the generation is changing. The readership of blogs has diminished over time. It is a checklist generation for example: 5 things to do, 10 things to do. It is all about instant gratification. Nowadays, constant monitoring and responding to user-generated content is more important than content creation.

     

    You can allocate 5 percent of the spends pie on digital and that can do a great job. I feel our social space is like personal space. Our social spaces are very segregated. You have to have a strategy as to what this strategy is best suited for.

     

    It’s not easy – but the age-old principle holds true: know your audience. For many companies, that audience is the always-on generation, which represents both their current (and future) customers, so smart marketing with them now can yield invaluable loyalty later on. If one is able to accurately target a few words or phrases that resonate with them, they will conjure a positive memory around your company, and, hopefully your product – so stay ahead of their game.

     

    Kunal Jeswani, Chief Digital Officer, Ogilvy India

    It’s about push/pull communication. Communication strategy focuses on push whereas content is around pull. It thus need not be created but can be sponsored. The content is designed to be either entertaining or add some value to the consumer. In the process of consuming the content, the consumer makes a brand association.

     

    My job didn’t exist five years ago. Things are changing and capabilities are being built. The digital medium plays a very important and large role in telecom, finance and auto sector.

     

    We have started to see things differently and the British Airways ad is the best example. The producer of the ad is not an ad filmmaker in fact he used to make expensive wedding videos. But the characters are real and none of the interactions are scripted. When you start capturing that kind of stuff is what I mean by content and not advertising.

     

    Consumers are very intelligent that way. No one can be fooled into it. Everything is usually branded example the Google ad. It’s clearly a Google film and no one is misleading you. But you still watch it like a piece of entertainment. What digital does is that it lets you do visuals. The only issue is how interesting you can make each element with a push.

     

    Sanjay Mehta, Joint CEO, Social Wavelength

    Today every company is a media company and they have a huge onus of creating tens of thousands of pages of content. A dilemma that is often faced by companies is the short attention span of a consumer. Gone are the days when there used to be long stories. We have shifted from emails to Whatsapp from SMS. And now there’s the Yo app. First the companies need to create content and then create content of interest. And who is the competitor? Everyone is a potentially great content producer. The world is rich with the quantity of content that gets created each day. Content has to align the agendas of both the brand and the user.

     

    There are question marks on user-generated content, but there are enough genuine reviews on the sites. There is a rating of the reviewer also for example in when I go to a Zomato, I see reviews by my connections first.

     

    This report first appeared in the dna of brands issued dated November 17, 2014

     

  • HDFC Life unveils a new ad campaign

    By A Correspondent

     

    HDFC Life has launched a new advertising campaign to raise awareness about its newplan Click2protect Plus, an extension of its flagship term plan Click2Protect. Click2Protect Plus, a traditional, non-participating pure term insurance plan comes with multiple additional benefits and options to choose from.

     

    Commenting on the new campaign, Sanjay Tripathy, Senior EVP – Marketing, Product, Digital & Ecommerce, HDFC Life said, “Following the launch of HDFC Life Click2Protect Plus, our new term insurance plan, we have embarked on this new ad campaign to spread awareness about the importance of having a term plan that is flexible enough to help the buyer customize it as per his needs. For example, we understood that as life’s responsibilities grow, there is a need to increase life cover too. Most term plans don’t allow this, while with Click 2 Protect Plus, the customer has the option to increase life cover at key milestones such as Marriage or the birth of a child. We also realized that more often than not, when people receive a large sum of money at once, they don’t know what to do with it. This money often gets frittered away and then there is a shortfall again. With this plan, the beneficiary has the flexibility to receive the claim amount in Lumpsum and Monthly payouts thereby ensuring that they will always be provided for. Both our ads illustrate the feature benefits using simple real life analogies and reinforce our brand promise of ‘Sar Utha Ke Jiyo.”

     

    On the campaign, Vikram Pandey, Creative Director, Leo Burnett, said, “The Life Insurance category is a complicated one, where people often tune out when technical features of policies are explained. The HDFC Life Click to Protect Plus campaign was an effort to explain the policy features simply, yet emotionally.”

     

    HDFC Life plans to take its new campaign to the customer through different platforms and intensify the brand experience. Apart from television, this film will be supported by other media such as print, OOH, DTH, cinema with significant focus on the digital and social media.

     

  • HDFC Life associates with ‘Hawaa Hawaai’

    By A Correspondent

     

    HDFC Life has announced its association with Hindi film ‘Hawaa Hawaai’ directed by Amole Gupte and presented by Fox Star Studios, for in-film placement and theme integration. The film features popular young star Saqib Saleem along with national award winner child actor Partho Gupte.

     

    Sanjay Tripathy

    Speaking on the association, Sanjay Tripathy, Senior Executive Vice President and Head, Marketing, Products, Digital & E-Commerce, HDFC Life said, “Amole Gupte’s films always touch the emotional chord with a strong social message. Hawaa Hawaai is another thoughtful film from his stable. It’s about the triumph of human spirit and of strong will and determination (pakka iraada). As a brand, we have always propagated ‘Independence and Self respect’ or ‘Sar Utha Ke Jiyo,’ as a way of life and the film’s core message is a perfect fit with our brand philosophy. Through this film, we are celebrating people who help fulfill others’ dreams through their efforts and live their life with head held high. Both the protagonists of Hawaa Hawaai are the kind of people we celebrate as a brand. Arjun, the protagonist, lives his own dreams through his determination, whereas his coach Lucky is determined to enable him to achieve those dreams.”

     

    HDFC Life has been associated with films in the past. In 2007, the company co-promoted the movie Spiderman. In 2010, HDFC Life associated with Patiala House, a family drama/sports film for in- film placement. This film was about a sports person’s determination and struggle to fulfill his dreams.  With Hawaa Hawai, the company has moved a step further with in film placement and thematic integration.

     

    Vijay Singh, CEO, Fox Star Studio said, “Hawaa Hawaai is a celebration of the dream chasers among us and stems from the idea that the will and sheer passion of human spirit can achieve everything. We are glad to partner with HDFC Life as the brand resonates with the core of the film, which is to celebrate dreamers and believers-those who dream and those who help others fulfil their dreams. Together, we are happy to bring to the audiences a film that is a breezy, inspiring summer entertainer that will tug at the heart.”