Category: THE ANCHOR

  • The Anchor: Shailesh Amonkar on 5 reasons why national advertisers can’t ignore regional media

    By Shailesh Amonkar, Chief Marketing Officer, Sakal Media Group

     

    1. Relevant Circulation and Readership

    Regional publications in many markets have wider circulation reach and deliver better quality mass audience.

     

    2.  Stronger bonding

    Regional publications have a far stronger emotional bonding with the reader. The connect that readers have gets leveraged for the advertisers and strong credibility among their readers adds to this.

     

    3.  Speaking to consumers in their own language

    Reaching out to consumers in their own language delivers better response since they identify with the brand strongly.

     

    4. Advertisers are looking at maximum reach and sales

    The objective of any communication is reaching out to maximum audiences and achieving sales so if regional publications deliver these they would not be ignored.

     

    5. Regional markets growing for products and services

    Today regional markets are delivering sizable sales for most products and services and FMCG, telecom, consumer durables have all been focusing on regional publications and hence they are critical in any media plan. Yes, the brand credibility is an important factor and this is where the media planner needs to go beyond figures and understand reader bonds with each brand.

     

    Shailesh Amonkar is Chief Marketing Officer, Sakal Media Group

     

  • The Anchor: 6 things that ail the PR industry

    By Toral Sanghavi

     

    1. Lack of awareness or poor knowledge on what PR can do for a company or a brand, leads to ineffective use of this marketing tool. Clients who have a different perspective of the role leads to a huge void in meeting the PR objective.

     

    2. PR is also looked upon as a short-term activity and expectations are far higher vis-a-vis advertising. Here it is to be appreciated that PR is not a quick fix and helps achieve goodwill – which cannot be earned overnight and has to be nurtured and sustained through long-term PR activity for the company or brand.

     

    3. There is no true value placed for PR activity and hence it cannot be truly measured by any accounts, which at times, leaves the client wanting for more and dissatisfied inspite of good media reportage.

     

    4. Lack of the right talent in this industry. Average time spent in the industry by professionals is not more than 5 years and then the general growth chart of a PR professional is to move to the corporate side of the business. This can leave a void for seasoned PR professionals in the business.

     

    5. Public Relations is an unpaid form of communication and hence dependent on an outside agency’s opinion and bias on the topic.  It is totally dependent on an individual’s rapport with the target media and hence media reportage and coverage can get unpredictable.

     

    6. The media universe is getting larger, in-depth and niche to a variety of target audience and industry. In such case, PR activities can get challenged and restricted in nature.  Also timeliness can affect coverage.

     

    Toral Sanghavi is Director – Clea Public Relations, India

     

  • The Anchor: Manish Bhatt on 5 myths people have about an independent agency

    Manish Bhatt

    By Manish Bhatt,Founder Director,Scarecrow Communications Ltd.

     

    Myth 1: Independent agencies are the land of scamsters

    Just like the world thought India is a land of snake charmers and elephants… We think every man in Jaisalmer wears a turban and has royal mustaches and a parting beard… People who haven’t visited the South of France always think that every beach of French Rivierais a nudist beach… People think independent agencies are the breeding grounds and shelters for scamsters. Dear Scamsters, beware… The creative department of Independent agencies are not governed by Global Creative Council in Chicago. Neither by those aspirant NCDs who want to score high in Cannes by indulging in some scams, so that he or she can attend the next global creative council meeting in the exotic destinations like Sao Paulo, Santa Clara or Jamaica.

     

    Myth 2: Independent agencies are cheap

    The Network Agency with presence in 24 countries and 100 offices across the world can charge premium. But thinking that Indian independent agencies with presence in 2 cities are cheap to hire – if this is true, then buying clothes from Big Bazaar (with around 1,000 stores across cities) should be more expensive than clothes sold at Versace or Armani with 2 city presence.

     

    Myth 3: Independent agencies are small creative hot shops

    If size would have always been proportional to the potential of things, then microprocessor chips would have never got invented. In 2 years’ time, Scarecrow has 2 offices, 50 people, a separate Design division, an Art Gallery, more than 25 brands across 4 cities, will you call us a creative boutique or a full service agency?

     

    Myth 4: Independent agencies can never attract MNC brands

    When an Indian can buyout global brands such as Jaguar and Land Rover, why can’t an Indian independent agency attract global brands? Look at Pepsi working with Taproot, Audi with Creativeland Asia and we at Scarecrow working with MNC Brands like Nestle, Eristoff (Bacardi), Viacom, Danone, Anchor Panasonic and Barclays.

     

    Myth 5: Independent agencies can never attract great talent

    People with good taste always prefer to stay in an isolated cottage, a countryside vs  a multi-storied apartment in the hustle bustle of the city. That’s why we have one of the best design minds of the country like Kapil Tammal in our Mumbai office and Andy at Delhi office – the man behind ‘Mein aur meri Maggi’ campaign.

     

    Manish Bhatt is Founder Director, Scarecrow Communications Ltd.

     

  • The Anchor: Chandradeep Mitra on 5 reasons why GECs rule the Indian TV industry

    By Chandradeep Mitra

     

    1. Historicity – General Entertainment Channels (or GECs) were the first and the main channels which started the TV culture in our country – Doordarshan (DD), then Zee, then Star. In fact, all other channel genres – news, sports, kids, music, etc. – started off as sections within main GECs before being spun off separately. However, GECs have remained the main draws, the big brothers and the bouquet-drivers in the TV business.

     

    2. Mainstream Entertainment Quotient – In an entertainment-crazy nation fed on Bollywood and other escapist fare, GECs provide the most broad-based mass-appeal entertainment platter (think ‘Thali’!) that aims to please most, if not all, of the TV audiences, unlike more niche options targeting smaller audience groups.

     

    3. Targeting Remote Controllers – Among various TV audiences, GECs have traditionally targeted the middle-class, middle-aged women the most, who form the largest and most loyal TV viewing group. Long-running soaps and popular well-tested formats ensured repeat viewing of this core audience. And the fact that most Indian households are single TV homes ensured that GECs won over other channels during primetime by targeting the folks who controlled the TV remote at those hours. The creation of the afternoon slot also resulted from targeting this audience group, further consolidating the lead of GECs.

     

    4. Resource Prioritization – As GECs were historically the bigger TV channels, media owners as well as advertisers put greater focus and energy on continuing their success, hence dominance. The biggest production budgets, the slickest marketing campaigns and the biggest stars (think Amitabh Bachchan, Shah Rukh Khan, Salman Khan, Aamir Khan…) all were marshaled to make GECs bigger and stronger. Success perpetuated more success.

     

    5. Biggest Innovations / Breakthroughs – While a number of GECs continued to play safe and repeat successful formulas (remember the Saas Bahu serials?!), the high stakes game in the GEC genre also ensured that the biggest innovations and introduction of breakthrough formats also happened on GECs (think KBC and Satyamev Jayate). This ensured that more often than not, it was a GEC that benefited from a positive discontinuity in Indian television (IPL is perhaps one exception).

     

    Chandradeep Mitra is CEO, PipalMajik

     

     

  • The Anchor: Mahesh Ranka on 5 reasons for watching sports live in the stadium & on TV

    5 reasons for watching sports live in the stadium as a regular FAN … not the AC/Corporate boxes type

     

    1. Well, the experience

    …. The noise… the atmosphere…. The crowd … the Mexican wave – it is unmatched in many ways. Of course, it depends from sports to sport. Like F1 is all about the fraction of a second “darshan” of the car and the vrooooom, Cricket is about being by your team and screaming your lungs out for them…..

     

    2. Closer to stars

    If luck favours, you end up meeting, clicking a snap, talking to the stars…professing love that otherwise seem so distant. Usually players are open to talk in the stadium (of course after the game), or calling out to them and their acknowledgement of the same… And it’s always something a sports fan cherishes.

     

    3. I Was There

    Key and landmark events become a kind of a HIGH to attend… at the World Cup Finals in 2011 that India won, the 1st Airtel Indian Grand Prix, watching Messi play… et al.

     

    4. Gang of friends

    It usually turns out to be the best way to be with friends… plan out a before and after the game activity. Argue, comment, pass opinions with friends…. It is a part and parcel of any game and being at the action always creates memories that last (for better usually)

     

    5. Get away with anything… well almost

    Where will you have green hair and paint your body with team colours ever … unless of course you are at the stadium… showcase your passion and fanaticism as much as you want….. possibly be shown on national TV…

     

    5 reasons for watching sports on TV, usually at home or a restaurant/pub

     

    1. Never miss action – the way you want

    Technology ensures that you don’t miss any part of the game… replays, analysis, numbers on the screen….. control of noise…. All with you.

     

    2. Comfort

    No sweating, no travelling, no dust….. just be with family and/ or friends… food… drinks … all flows… and yeah, mini contests within the game played… score, player performance, win-lose, goals, and so on….

     

    3. Go social

    ….. Frantic Twitter and FB updates have become a norm for many people and its best done from the comfort of home / pub.

     

    4. Economy

    Watching at home ensures you not just save the time but save money. It is far more economical to watch game at home…. Even in a restaurant…you may end up spending less than going to the stadium.

     

    5. Multi sport mix

    You’d not miss one action for the other…. Many times back to back or parallel events are being showcased that MUST be watched…. The luxury of switching channels, PiP tech, 2 TV’s etc ensure you are always in the know of all (almost) that’s happening.

     

    Mahesh Ranka is Founder & CEO, Indus Sports and Sponsorship

     

  • The Anchor: 5 trends to watch out for in e-com in India

    By Suvir Khullar

     

    1. Multiple channels in e-retailing

    A variety of SCM models are being created and new methods are evolving daily to procure/deliver products from varied brands/manufacturers. This helps offer a variety of brand and product options to customers with minimal investment in inventory and increase customer stickiness.

     

    2. Customer Service like never before

    With the increasing options available online and the easy way to find them, the internet makes customer fickle. This results in websites offering increasing levels of customer service to ensure that their customer is happy – from 100 per cent satisfaction guaranteed to Cash on Delivery to 5 minute deadlines to respond to customer queries and complaints.

     

    3. Promotion through Social media

    Social Media is gathering force and becoming an important tool for promotion. It reels in the customer with events and stories relevant to the product/ service being offered while informing his friends and colleagues his interests thus enticing them to view the same. Social Media is also giving the customer free rein to comment about his experience and keeping the website on its toes to offer the best service model.

     

    4. Brand Awareness

    The e-commerce platform is increasing the awareness of a brand among a large range of customers. Earlier for a brand to gain awareness, it was necessary for them to open an outlet in all major relevant locations. Now the brand outlet can be in a Tier 2 city and service its online customers across the country by showcasing its products online. This will also result in limited mindshare of brand names, as more and more take up space in the customers mind. Unknown brands during the pre e-commerce time will become household names now.

     

    5. Brand Loyalty to Website Loyalty

    The loyalty a customer had to his favorite brand has diluted with the advent to tempting deals and offers available across competitive brands. Now depending on the offers and services offered by an e-commerce site, the customers’ loyalty will be held by the site instead of the brand. The product that site offers will become the customers brand basket to choose from.

     

    Suvir Khullar is Founder & Director, Gifting Ideas Pvt. Ltd.

     

  • The Anchor: 6 things every marketer must pay heed to on social media

    By Rajiv Dingra

     

    Dialogue

    The rise of social media has brought about an important change in terms of communication between a brand and its audience. This is the magical two-way dialogue that social media offers. The days of a brand ‘communicating’ alone with its audience are gone. People and users are talking with brands online, and in many cases successful relationships are being forged because of this. A modern marketer should design marketing campaigns with this in mind. Being open and honest in your communication is the way to go.

     

    Equality

    Social media has given everyone a voice. This is good because now you as a brand can get access to some ‘real’ feedback and insights. The thing a modern marketer needs to note is that every person’s opinion and feedback holds value. You cannot just concentrate on the good things being said about your brand. You cannot afford to ignore anyone on your social platforms anymore. Instead delve deep into criticism and focus on how you can make it better for the person who has complained. This action will firstly get you a loyal consumer and all your fans and followers on your social pages will see this and react well to your brand.

     

    Brand reputation

    A brand’s reputation on social media hangs by a thread. One small negligent step can snowball into a huge media avalanche which can tarnish the brand that you have worked so hard to build. A lot of importance should thus be given to the content that you post on your social media platforms in terms of topic, context and viewpoints. It is good for a brand to believe in something, but at the same time ensure that whatever you post, it should not be construed in a negative way by your audiences. Stay away from controversies in your updates and even in your conversations with your audiences.

     

    Innovation

    Far too many times has the word, innovation been abused by peddlers of jargon. Real innovation is much more than that! First, you as marketer need to understand that innovations can be brought about by changing the way you view social platforms. Social media is not just your everyday media platform. It lives and breathes as a giant collective. The real question is ‘how do you inform and engage audiences instead of shoving your product down their face all the time?’ The second thing is to accept that not everything will be ‘viral’. As opposed to popular belief in marketing circles, you don’t conceive a viral video; it gets viral because it is good and marketed in the right way. Don’t let things settle down into a comfortable process. Experiment with your brands and your communication and then maybe you will succeed in getting something ‘viral’ done.

     

    Different platform, different strategy

    You can call it ‘Social Media’ for your ease but do not treat individual social media platforms as one. Ever. The ‘horses for courses’ approach is what needs to be taken to do well on Social Media. Every platform is distinctive in terms of features, UI, brand communication possibilities and its audience. You must learn to differentiate between platforms based on the parameters mentioned above. It might be easier to develop a broad social media strategy and deploy it, but trust me, it does not really work well for your brand. Learn the platform. Figure out the platform’s strength and weaknesses and position yourself accordingly. LinkedIn is a professional social network. How can your brand leverage this? If you can find more than one meaningful way, then get onto it and work your magic.

     

    Social is all about real-time

    Things move fast these days. The technology, the devices, the platforms and finally your audience. Never let anyone move faster than you. If your brand has to resonate with your consumer then it has to be perceived as fast, hip and trendy! This translates into a lot of effort for marketing. Dive headlong into the latest things, trends and crazes and figure out the potential they hold for your brands. Like I said before, take more risks! Don’t wait for someone else to try something out first, as this will only affect you negatively. These days there is a lot of buzz about Pinterest! If you are a retail brand or a restaurant, it is brilliant because of its visual nature. The first mover advantage is really very crucial in social media. Be prepared to think real-time or be prepared to be left behind!

     

    Rajiv Dingra is Founder and CEO of WATConsult

     

  • The Anchor: Dilip Cherian on 5 things to keep in mind while building a brand

    By Dilip Cherian

     

    1. Is it unique?

    It helps when your product or service stands out from the clutter. It also makes it distinguishable.

     

    2. How do I want people to remember me by?

    Can I summarise it in no more than three words? Is your brand distinguishable and easy to understand, and easy to connect to? This requires paring it down to its bare essence. What remains is what your brand really is.

     

    3. Who is at the core of my target audience?

    This helps narrowing down on how you want to build the brand. The needs and aspirations of your target audience should define the brand you eventually plan to sell.

     

    4. What do my competitors battle for?

    Identifying the core competence of your competitors helps define the space you wish your brand to occupy.

     

    5. Am I easy to pronounce, remember or Google?

    In today’s digital world, among other factors, brand success also depends on your brand’s ability to seep into the societal subconscious.

     

    Dilip Cherian is Consulting Partner at Perfect Relations

     

  • The Anchor: Dinyar Contractor on 10 reasons why the digitization deadline is a mighty challenge

    By Dinyar Contractor

     

    1. At the FICCI- I&B ministry meet that was held a week ago in Mumbai, barely 40 days before the analogue sunset date, the I&B officials said that they had reviewed digitization in Mumbai the previous day so their report was immediate and current and they confirmed that 33 per cent of the homes in Mumbai already have set-top boxes. I would like to turn that around factually and say that 67 per cent of the homes did not have digital boxes even 40 days before the sunset. So it is pretty much an impossible task that 67 per cent will get it within 40 days.

     

    2. Let’s look at Chennai. Arasu Cable has confirmed that they don’t have set-top boxes. In fact, a day after the FICCI meet, Arasu had asked its cable operators to log in to the Arasu site and send in their estimates of how many boxes will be required. Arasu will then put together these estimates and float a tender which means they would then start asking for people to give prices for boxes. So for the boxes coming in is way over the horizon for Chennai.

     

    3. Incidentally, there is a lead time just for a component of a set-top box in the world market today of four months. That means if you order your box today and the manufacturer orders the component, it will be four months before the manufacturer gets the component. What that means is that the box will not be manufactured and it will definitely not reach you before five months. Therefore, if at all there is a postponement, it doesn’t make sense to have any postponement which is earlier than Jan 1, even six months is really cutting it fine.

     

    4. There is a major national level MSO who candidly admitted to me that their HD boxes have landed but they don’t have the funds to clear them. The government had promised 74 per cent FDI as part of the digitization effort but the government has not implemented this and therefore, MSOs have not been able to tap foreign investors. So without enabling funds, the government has put this clause out which does not make any sense.

     

    5. We are talking of a sunset date 30 days from now. So for instance, I as a cable operator go to somebody’s home and I say please take the set-top box. And they say, sure I’ll take it but what is it going to cost me? And I say I don’t know what it is going to cost you because the government hasn’t declared the rate. Now as a customer I would not accept the box.

     

    6. On May 28, the TRAI put up all the analog pay channel tariffs. There is a Supreme Court judgment which says that broadcasters cannot charge more than 42 per cent of the analog pay channel rates for digital. So 42 per cent is the ceiling, however that 42 per cent is completely irrelevant since broadcasters are providing pay channels to DTH platforms at something between 10 to 15 per cent. So from May 28, the ball has started rolling where negotiations have been opened between broadcasters and MSOs to work out some figure for their pay channels that will be somewhere between 10 and 42 per cent. So there is a huge spread in the rates between 10 and 42 per cent, these negotiations are obviously not going to quick and easy. I don’t see these negotiations culminating in three weeks or a month.

     

    7. There was a Parliamentary Committee report which was released and tabled in the Lok Sabha a few days ago where the Committee says that this entire thing should be delayed by at least six months. I see this as the first stone thrown by the government to ripple the waters and start talking of a delay.

     

    8. The TRAI suddenly declared that every digital headend must deliver 500 channels. Incidentally, a major portion of the set-top boxes already deployed are incapable of doing 500 channels. This is again a fact that is not adequately ventilated. They can typically do 350 channels, less than 400 channels. It means that they have to take out may be 2 million of the boxes that have already been seeded and throw them away. Where is the money going to come from? We are not even realistic about what is going on.

     

    9. In Kolkata, don’t forget there is Mamata Banerjee who might rake up the issue against digitization depending on the political capital it might have.

     

    10. Here you have a sunset clause where the government has not enabled anything, they have only been talking of a sunset but they have not done anything to facilitate and to enable the sunset. The delay has nothing to do with the MSOs or the cable industry, it is simply completely chaotic unplanned deputation of the law or total lack of enabling a systematic process in which digitization could have been introduced.

     

    Dinyar Contractor is Editor and Executive Publisher, Satellite and Cable TV Magazine (www.scatmag.com)

     

  • The Anchor: Rajan Mehta on 5 ways how Digital OOH is revolutionizing Out-of-Home

    By Rajan Mehta, Founder and CEO, LIveMedia

     

    One day, all media will become digital and OOH is no exception. Although still in its nuptial stage, digital OOH is quickly revolutionizing the OOH industry and has brought forth the following added advantages which are hard to ignore.

     

    1. Precise Targeting of your Consumer Segment:

    LCD Screens have been installed in places like restaurants, coffee shops, clubs, gyms, salons, office cafeterias, college cafeterias, hospitals etc wherein the profile of people visiting them is easily decipherable. Coupled with this is the fact that we know the geographical location of each of these places and the context that each place has to offer. Advertisers don’t have to advertise on the entire network but can pick and choose screens based on demographic, geographic or psychographic profile of the consumers they want to target, thus enormously improving the efficacy of their campaigns. This kind of sharp-shooting has never been offered before.

     

    2. Different Strokes for Different Folks:

    In today’s world one size does not fit all. Therefore, you have to communicate differently with different customer segments. You may want to show a Blackberry Bold with a pink casing to young ladies while at the same time in a black casing to young professionals. This can be done easily on a digital screen network wherein you can show the creative with a pink Blackberry casing in places like salons etc where young women are present, while in office cafeteria’s which are more male dominated it could be shown with a black casing. Not only this, you could run the creative in Kannada in Karnataka, in English in Delhi and in Punjabi in Punjab. This ensures that we are communicating in the most effective and targeted manner with our potential consumers.

     

    3. New Genre of Entertainment:

    We all know people are very discreet when it comes to media consumption. If there is nothing in it for them they would not consume it. Digital OOH has pioneered a new genre of content which is crisp, trendy and fitting into the lifestyles of people, thereby giving them a reason to look at the Screens while they are out of home. It’s truly like “Get entertained. Wherever you go”. You just need to step into a restaurant, gym, office cafeteria which has a LiveMedia Screen to see what we are talking about. Out-of-home advertising has now become entertainment-/ infotainment-based just like TV and Press, and not simply thrust upon people.

     

    4. Context has been added:

    We all know anything told in a context has a better impact. Imagine someone sitting in a hospital lobby with a Screen in front of him and an Advertisement for a Medical Insurance product comes up. The person would definitely take notice and think about it. The rest depends upon the creative. Similarly, advertising for lifestyle products in a coffee shop makes a lot of sense as these places are all about lifestyle. In addition to the above there are various programmes (content) that run on these screens which also create a context while people are watching. For example, if there is a programme on sports and an advertisement for some sports goods is placed next to it, then it works well as the person’s mind is already tuned into sports.

     

    5. It’s Finally Measurable:

    The bane of OOH has been that it’s not been measurable. Well, digital OOH is changing this paradigm! Since digital OOH is present in controlled environments like restaurants, cafeterias, gyms, salons, colleges, hospitals etc it is easy to reach out to people in these places and subject them to a survey, the data from which can then be used to measure the impact of the medium. Companies like IMRB have been doing this research for quite some time and have developed robust methodologies to collect, analyse and report the data. The current research is done to understand four parameters – demographics being addressed, noticeability of screens, engagement pattern and finally recall of various advertisements.

     

    The medium still has a long way to go but the writing is on the wall that all OOH will one day become digital!

     

    Rajan Mehta is Founder and CEO, LIveMedia

     

  • The Anchor: Manish Porwal on 6 celebrities who marketers have ignored till now

    Is there life beyond Sachin and Dhoni and Shah Rukh and Abhishek? Yes, says Manish Porwal, recommending six faces that could be tapped.

     

     

     

    Gautam Gambhir: One of the most consistent youngsters in the Indian team, Gautam was accused of being puny, under-confident, reserved and almost a misfit for any proud brand. In spite of his reasonably good looks and much better cricketing records, he was, at best, fitted into one-in-many celeb kind of brands. I remember how difficult it was to get work for him, off the field. Today, the king of Kolkata, he is a knight both off and on field. I hear his price is going to double and that still is a fraction of Dhoni’s. Grab him, India Inc!

     

    Kamal Haassan: I guess he waited so long to marry a brand that the brands no longer see him as an eligible groom. Initially wary of brand endorsements, Kamal, is now not also being approached. Next only to Rajni Sir, he has the power to change governments, not just brand choice. He lost an opportunity to stand for a brand so far. Or shall we say, brands lost the opportunity to make Kamal stand for them?

     

    Rajeev Khandelwal: Aamir Khan of television and Aamir of films, his acting prowess and his success also couldn’t get him to endorse many brands yet. A part of it was his choice, as he wanted to be discreet and away from media but for his core work. Rajeev is almost anti-social [not on social networking sites]. A sure loss for FMCG brands wanting to woo the quintessential housewife.

     

    Rakhi Sawant: Are you raising an eyebrow? That’s fine. The queen of entertainment and TRPs was too controversial to be used by the safe world of advertising. Understandable that most brands would not want to touch her with a barge pole, as an endorser. But hey, advertising folks, I thought you were smarter and cuter than that. What about an anti-hero in a low involvement and impulse buy brand wanting quick recall? Rakhi still gets attention, good or bad!

     

    Abhay Deol: Too niche for the mass brands and too mass for the niche brands, Abhay didn’t get slotted well for brand endorsements. A potential, good-to-grab, keep-and-see-grow, Abhay is hitherto unexplored by the big daddies of advertising and endorsements. Holds more promise than sirji, for sure.

     

    Chetan Bhagat: The person who rules the social networks and college canteens of young and Tier 2 India, doesn’t feature in a single TV commercial. He touches the hearts and computer screens of more than a million youth. He knows his worth but do brands? A gross mismatch of expectations keep him away from the ad world

     

    Manish Porwal is Managing Director at Alchemist Talent Solutions