MxMIndia

Tag: word of mouth

  • To gain the maximum out of the pointers, a proper road map needs to be charted out that will help build the talent's brand persona, says Indranil Das Blah

    The Anchor: Indranil Das Blah on 5 essentials in talent mgmt

    Indranil Das Blah

    By Indranil Das Blah

     

    Create a Brand

    It’s crucial to create and maintain distinguishing individual brand images while managing talent. On that basis, we plan and execute a plan that will help project that brand and communicate a certain persona/image. There may be times when certain attributes maybe similar but the job of an effective brand custodian is to find that one USP that helps create that distinction and makes the individual stand tall in a crowd.

     

    Identify the Appeal

    Appeal is another very important factor to be kept in mind while managing talent. The idea is to find out not just what TG he or she appeals to but also to find out what makes them so appealing. You can work to create brand that works on the marketable appeal.

     

    Word of mouth

    Even if a talent is considered to be a good brand and has a desirable appeal, the word of mouth around him/her is what makes or breaks a talent. It’s important to protect the talent’s image from negative perception – be it via the media or via industry whispers. And as a brand custodian, our role also includes an advisory aspect where we share our inputs with our talent to ensure that they help us protect them from the negative backlash and make them a formidable entity in the business.

     

    Image building road map

    To gain the maximum out of the aforementioned pointers, a proper road map needs to be charted out that will help build the talent’s brand persona. The core thought needs to filter down through various audience touch points – be it endorsements, public appearances, media interactions, films and so on to create the desired consumer and audience mindset and thereby attain the goals you set out to achieve with your talent.

     

    Visibility

    Visibility is a very key aspect of managing talent and building their brand. We need to ensure that we expose talent to the various touch points and create a strong, positive buzz around them. More the visibility, better the quality, more is top of mind recall. Recall is what changes the game for talent as it helps them consistently build and enhance their positioning in a competitive environment.

     

    Indranil Das Blah is the COO at KWAN Entertainment and Marketing Solutions

     

     

  • Work on an intelligent, creative and smart campaign without reading too much into youth behaviour because reality is that one will never ever be able to understand how these mindsets function, says Samyak Chakrabarty

    The Anchor: 5 Reasons why Brands get it wrong with the Youth

    By Samyak Chakrabarty

     

    1. Boxing youth into strict definitions

    In a country as diverse asIndia, one cannot define our youth or predict consumption behaviour by merely categorizing them under conventional economic segmentation or geographies. Our youth is continuously evolving, especially those born after 1988 are still caught in a transitional phase from and into very different eras. It can never be obvious what a SEC A+ 20 year old male inNew Delhiwill purchase just by looking at the size of his wallet or the kind of college he studies in !

     

    2. Youth don’t wake up thinking about brands

    Just because your brand ambassador maybe Ranbir Kapoor or your communication is ‘cool’ (I hate it when brand managers say this!), one can’t take it for granted that youngsters will always have your brand on their top of mind or will purchase your product. Today, we are more conscious and calculative about what we consume, hence substance is equally as important as packaging. Second, to build loyalty with this generation, the brand has to be equally loyal to them!

     

    3. Digital is the holy grail

    There was a time when brand managers would pull out their hair trying to figure how to engage youth sustainably. Soon enough,Silicon Valleyanswered their prayers and there landed from ‘the cloud’ Facebook, Twitter and YouTube. But unfortunately, brands take it for granted that just because they are on social media or rather have a million likes/views, theirs is a ‘cool youth brand’. This is not true, these days we ‘view’, ‘like’ or ‘tweet’ about anything and everything that comes into our online space – it has become a function of habit. These numbers cannot be used to measure brand engagement/conversions in pure statistical terms. Just because your brand is now digital, it is not young.

     

    4. Trying to measure word of mouth

    Indiais perhaps the only country in the world where brand managers ask for a ‘measurement matrix’ for world of mouth campaigns conducted in colleges. I guess they like to show off to their bosses how much they know and meticulous they are. How can one ever measure, record or contain conversations that happen offline? And just because therefore there is no direct ‘ROI’, youth brands in India refuse to run simple WOM campaigns, even though in fact, if rightly administered and structured, the investment can be more profitable then all digital spends put together since most purchases/brand decisions happen through peer references that take place in conversations over chai in the canteen or a beer in the pub – NOT on Facebook.

     

    5. Today’s Youth is an alien species

    To my final point, brands look at ‘youth’ as a totally alien species, which they are trying to figure and due to that very attitude, all the numbers, insights and ideas start not making sense. I, myself, have written above that those born after 1988 are indeed a totally different than their predecessors but that doesn’t mean that we overcomplicate and give too much importance to the way they think, eat, drink and surf! I guess the simplest thing to do is work on an intelligent, creative and smart campaign without reading too much into youth behaviour because reality is that one will never ever be able to understand how these mindsets function since there is no one point where this transition will end.

     

    Samyak Chakrabarty is Chief Youth Marketer, DDB Mudra Max