By Sonia Huria
The Viacom18 group announced with much contentment a twin CSR drive to bring in hygiene in a section of Mumbai city as well as an attempt to cleanse the mind. We spoke to Sonia Huria, Head – Corporate Communications of the group who is now also heading the Viacom18’s CSR initiative for a quick Q&A
We know it’s mandatory for all corporates to get into CSR, but one thought Viacom18 as an entertainment network would do some more stuff that’s in line with what it’s doing? So getting down to cleaning neighbourhoods?
 We believe that the dream of a Clean India can only be achieved through both on-ground and in-mind campaigning – address the physical availability of cleanliness paraphernalia (toilets, dustbins etc.) and articulate why they need to be used. The thing with our CSR campaign is that it is manifold in both its target audience and communication ethos. While the ground work is currently focused on 4 slum clusters in Andheri East and a pavement stretch near our office premises in Ville Parle, the larger cause is aligned with the national Swachh Bharat Abhiyan. While the primary target audience is the residents of the slums, people like us form the secondary target audience. We have the power and the means to espouse the cause of a clean India. It follows that to address these diverse audiences, the communication too needs to be differentiated.
And the mind?
Hygiene cannot be viewed in just its physical manifestation. The moment you start thinking clean, you act to be clean.So while Chakachak Mumbai is the mass targeted campaign that cuts across both the audiences, we launched the #GetAngry Project as a social experiment that talks about cleanliness of both your physical and psychological realms.
Essentially we at Viacom18 are great storytellers. And cleaning up India needs a strong storyboard – one that is multilayered and appeals both to the heart and mind. That is what we have chalked out for ourselves.
How come the name ‘Chakachak’ which is kinda flip, and not something more serious like a Swachh Viacom Abhiyaan?
The nomenclature stems from the philosophy that governs the organization. Swachh Bharat Abhiyan is the all-encompassing vision that has been launched by the Government of India. Viacom18 wants to humanise the vision into a relatable story with multiple touchpoints, cutting across socio-cultural divides. Yes it is flip and hence it is the anti-thesis of preachy. We want to act as agent provocateurs bringing in behavioural change in the way we look at cleanliness. To be able to do justice to that role, it is important to build a brand that motivates without being dogmatic.
The Get Angry project is interesting, but it will take a long time to change mindsets. What are the next steps on it?
 We’d purposefully stayed away from drawing conclusions based on our social experiment. The idea was to do it, release it for the connected Indians and let them decide. With more than 2.5 million views on FB, becoming a trending topic on Twitter and rich thought provoking conversations all around, a lot of insights have come in. While the sentiment of encouragement has been the primary takeaway, we would like to build upon this momentum to carry forward the overarching Chakachak Mumbai campaign and its underlying thought of “the road to prosperity lies through cleanlinessâ€.
A personal question: Corporate Communications and Corporate Social Responsibility are very divergent roles. How do you switch gears?
The beauty of being a communication leader for a brand like Viacom 18 is that you inculcate the varied individual brand ethos into your professional work ethics. Since ours is a centralised unit, I also work closely with various departments within the individual brands– whether it is pushing out a HR initiative, communicating a sales innovation, amplifying product and marketing launches. To authenticate the communication I need to understand the finer nuances of these various functions.
Now consider the fact that, under our CSR initiative, we want to use our storytelling finesse to amplify the behaviour change communication to realize the dream of a Swachh India – both in mind and body! I see more synergies in the different hats I wear, feeding off a centralised ecosystem of learnings from my multiple roles.