Tag: Ranbaxy

  • Dainik Bhaskar joins Tata Steel, Ranbaxy to hire UK firm to attend to whistleblowers

    By Sachin Dave

     

    Indian companies are increasingly roping in specialists to manage their whistle-blowing mechanisms at a time when employees don’t hesitate to vent out their frustrations on social networking sites or to rush to regulators in case of a suspected fraud or an irregularity.

     

    While the Companies Act makes it mandatory for the listed firms to have a whistle-blowing mechanism, some companies such as Tata Steel, Ranbaxy Laboratories and DB Corp have gone a step ahead to hire the UK-based InTouch MCS to attend their whistle blowers through a specialised BPO facility in Bengaluru.

     

    “As Indian companies aspire to go global, whistle blowing is something they cannot afford to ignore. While setting up call centres inside the company do work, but it’s not as effective and a whistle blower may not always get the confidence to report to them, on a fear of being identified,” said John Wilson, managing director at In-Touch, which has set up independent whistle-blowing mechanisms for about 15 Indian firms.

     

    InTouch has 40 people working at its Bangalore facility to deal with whistle blowers who either call on the hotline or mail them. These complaints are then forwarded to the concerned to the senior official in the company who may or may not investigate the matter. InTouch has tied up with Ernst and Young recently where the latter could take up the investigation in the frauds in case the company wants them to do so.

     

    Girish Agarwal

    “We wanted to boost employee confidence, so we decided to include a multi-channel option for whistle blowers. The employees were provided with several options, which range across a 24×7 hotline, website reporting and email,” said Girish Agarwal, director at DB Group.

     

    According to industry insiders, hiring is the toughest part for the specialists as convincing the whistleblower to share all the details may not be easy. Psychiatrists and trained councillors are in demand to handle nervous whistle blowers.

     

    Industry trackers say that often Indian companies have been looking to just “tick the box” by setting up whistle blowing mechanisms in house. Insiders say that many Indian companies tend to get worried about the whistleblowers and often don’t want the allegations to backfire on the company.

     

    “Often Indian companies are worried that if a proper whistle blowing mechanism is set up it can backfire on them. However, the risk of having none is worse, as the whistleblowers can then go to regulators or take it to the social networking platforms,” said a senior official who is currently investigating a whistle blowing case in a multinational based in India. In the case, initiated after a whistle blower had shot emails alleging fraud, the investigations are now being carried out by one of the big four audit firms, the person said.

     

    Globally, independent whistleblowing firms get about 2.4 complaints per 1,000 employees. While 50% of the total complaints are made on phone, the remaining are made through email and a miniscule 5% through post.

     

    “It is tough to say how many of the concerns raised by the whistle blowers are genuine. But companies tend to investigate the more serious ones, especially around sexual harassment and fraud or bribery allegations,” said Arpinder Singh, partner and national leader, fraud investigation & dispute services (FIDS), EY India.

     

    Research says that about 60% of the whistle-blowing complaints are about HR issues like sexual harassment and about 10% are about corporate governance issues. Going ahead, it is expected that even Sebi may have to set up a whistleblowing mechanism.

     

    Source:The Economic Times

    Copyright © 2015, Bennett, Coleman & Co. Ltd.

    All Rights Reserved, Licensed to republish

     

  • Havas Media wins digital mandate of Ranbaxy’s Consumer Healthcare brands

    By A Correspondent

     

    Subodh Marwah

    Havas Media Group India has started 2015 on a very positive note. They have won the digital marketing mandate of Ranbaxy’s Consumer healthcare brands post a multi-agency pitch which included the incumbent as well as all leading digital agencies.

     

    Commenting on the appointment, Subodh Marwah, Vice President and Head-Global Consumer Healthcare said, “In Havas Media we saw a perfect partner- one who is equally innovative and passionate about building brands. Their ‘digital at core’ philosophy was impressive and that translated seamlessly in their strategic approach and category understanding.

     

    Anita Nayyar
    Mohit Joshi

    Speaking on the win, Anita Nayyar, CEO, Havas Media Group India and South Asia said, “We are delighted at the win. It’s a great way to start the New Year. We believe in creating Meaningful Brands and Ranbaxy is an excellent example of such brands. Look forward to a great partnership.”

     

    “Digital is the future and Havas Media Group’s ‘digital at core’ philosophy provides us the capability of driving this growth in the Indian market. We are proud of the win and look forward to working with Team Ranbaxy”, continued Mohit Joshi, Managing Director, Havas Media India

     

    Ranjoy Dey

    “Ranbaxy is a great brand to be associated with. Consumer Healthcare is today one of the most meaningful categories. We look forward to a great ‘Digital’ year at Havas Media”, explained Ranjoy Dey, Head of Digital, Havas Media India.

     

    Havas Media Group had recently won the integrated media mandate of OCM India, Assetz Property Group, Borosil Glass Works, World Kabaddi League, Yepme.com, retained MTS India and also took on the digital mandate and won the digital duties of XOLO Mobile and Businessworld magazine.

     

  • Paresh Chaudhry joins Madison PR as CEO, Veena Gidwani to retire

    Paresh Chaudhry

    By A Correspondent

     

    Madison PR has appointed Paresh Chaudhry as its CEO, who will be based in Mumbai. Veena Gidwani, current CEO of Madison PR will retire on June 30, 2012.

     

    Mr Chaudhry has over 24 years of Brand Communication and Reputation Management experience across industries and key global markets. He has been a business communication professional with Reliance Industries, Hindustan Unilever, Ranbaxy and Wockhardt. His last assignment was as Group President-Corporate Communications, Reliance Industries, reporting to Mukesh Ambani. Prior to Reliance, he was Head of Communications at HUL and Communications Leader, Unilever South Asia.

     

    Veena Gidwani

    From building the Corporate Brand of Ranbaxy in N America, Europe and India, to aligning regional communication country teams to bring alive “the transition to one Unilever brand” and driving the Corporate name change from “HLL” to “HUL”, to putting together systems and processes for effective global (internal & external) communications at RIL, Mr Chaudhry has experience and expertise in all areas of Corporate Communications.

     

    An MBA (Marketing) with a Public affairs diploma from Hong Kong University, he is the founder President of the Indian Forum Of Corporate Communicators (IFCC).

     

    Sam Balsara, Chairman and Managing Director, Madison World, added, “I am delighted to have Paresh join us. His cross client category and cross country experience should help him add great value to our FMCG clients. Veena has done a wonderful job in building Madison PR into a specialist Brand PR consultancy and meeting the professional needs of our over 40 clients in Mumbai, Delhi, Bangalore and Pune and I wish her a very happy and fulfilling life ahead”.

     

    On his joining Madison, Mr Chaudhry said, “I am delighted with the opportunity to work with Madison PR, that has carved out a distinct and distinguished niche within the industry and is known for its strong values and relationships with some of the best known companies in Corporate India. I look forward to working with Sam and his team of professionals to take Madison PR to the next level.”

     

  • Brands focussed on men now wooing women customers

    By Amit Bapna

     

    Aiming iconic beauty brands at men may seem as unimaginable as Philip Morris, of Marlboro Man fame, wooing women consumers. But then Marlboro actually began life as a cigarette for women. By crossing over from one gender to another, marketers today are not looking to do a complete role reversal. Rather they’re just attempting to extend brands to a large untapped market – the other half of the species – without destroying the core proposition.

     

    Anglo-Dutch consumer products giant Unilever could seemingly be testing one of its most sharply positioned male brands, Axe, amongst women – a limited edition launch for now. Anarchy will be the first fragrance from the Axe brand that will have a female version packaged in a shimmering silver and glossy pink canister with floral and fruity notes – as against the men’s version with fresh and woody strains. With this new avatar, the quintessentially male deo brand that’s built recall largely on the back of its cheeky commercials extends the boldness theme to its brand extension strategy.

     

    This shift could mark the way forward for marketers in a world in which gender lines are merging.

     

    Brands across categories – from cars to personal care and from denims to alcohol – are on a gender-flirting mission. For some the affair could turn out to be a one nightstand and for others, it may lead to a happily-ever-after marriage. Michael Maedel, President, JWT Asia Pacific, feels that companies in every sector face a fundamental imperative to grow market share and sales. As lines that have traditionally separated male and female consumers – those of income, attitudes and expenditure – continue to blur, more companies that have created brands targeting one half of the species are starting to address the other half with variants, he adds.

     

    For instance, Bacardi has launched Bacardi +, a ready-to-drink mixer available in two variants – cola and lemonade – in the United Kingdom, some parts of Europe, China, Thailand, and now India. This marks a clear shift for the brand in reaching out to the male-drinking populace with its 8per cent alcohol content to entice the strong beer drinking segment. In contrast Bacardi’s Breezers that come in a variety of fruit flavors – and are widely consumed by women – have minimal alcohol content.

     

    Mahesh Madhavan, president and CEO South Asia, Bacardi India explains the logic of the new drink for men: “If you peg anything for men in this market, women will drink it, but the reverse doesn’t happen . Men will not consume a drink positioned for women for sure. It is unfortunate but that is the way it is the world over.”

     

    According to a JWT global research study, brands across different categories need to do more to reach out to women who are earning more, spending more and marrying later than ever before. Brands that have long focused on men – from banks to cars to property – could do a lot more to leverage this trend.

     

    Of course when they do, they need to think about how to make their proposition relevant and attractive to women without changing the essence of their core offering.

     

    Before Axe, there was Allen Solly that had made a sortie into gynic-territory. Allen Solly today is more of a unisex brand although the imagery has been predominantly male. The men’s range was launched in 1993 and the women’s range seven years later. Now, the brand is in the process of a re-branding; the new positioning will also push the gender envelope subtly.

     

    Says Sooraj Bhat, brand head, Allen Solly. “Our endeavour is to make the Friday Dressing concept, launched in the mid 90s, acceptable and relevant to women as well. After all nearly a fourth of the brand’s share is coming from the women’s market.”

     

    Conversely, skin care brands globally that were once the domain of women, says Maedel, have been successful in creating mannish lines, from a department store brand like Clarins to a drugstore brand like Nivea. Back home Garnier had been around for over 15 years as a beauty brand for women before it decided to launch a men’s range.

     

    India is the first market in which the L’Oreal company decided to address the male of the species. Reason: An insight that Indian consumers are less reluctant to use skincare products than in Europe, says Jacques Challes, MD, L’Oreal India. He adds that it was not very risky for Garnier to make the gender-based extension because the values that the brand stands for – efficiency and quality, in a no-nonsense manner – are easily transferable.

     

    Unilever brand Dove, which is present in categories like body wash, hair care, deos and lotions, has launched a Men+Care range in select markets (excluding India). Says Jennifer Bremner, global brand director, Dove Men+Care: “Our research found that many men were already using women’s skin care products, among them Dove. The range has been specifically created to deliver a range of superior products that give men the care they need without sacrificing effectiveness.” Bremner adds that for now there are no plans to launch in India.

     

    Over time, the definitions of what are the masculine or feminine dimensions of a society change, depending on the various factors that drive its culture. Explains Sourabh Mishra, chief strategy officer, Saatchi & Saatchi: “In terms of defining a brand’s ‘gender identity’ within that society, what is acceptable at one point in time may not be so at another time.” He cites the example of Levi Strauss that was once all about the tough all-American man exploring the wild spaces in search of his fortune. It is doubtful if it could at that time have stood for the ‘Levi’s Curve ID’ that addresses a range of feminine body shapes. But it is perfectly acceptable today because there has been a shift in culture since then.

     

    The decision to cross over is not without its dangers. Says Dick Maggiore, President & CEO, Innis Maggiore Group, a leading US-based positioning agency: “The greater the brand’s equity is established with one gender, the greater it should avoid brand androgyny. While a few new customers of the opposite sex could be gained, you would lose many more existing and potential customers while your brand position erodes.” He firmly believes that line extension is almost always a lousy strategy. “The key principle to a positioning strategy is that a brand can only stand for one ‘idea’ in the mind of its prospects and customers.”

     

    Small wonder then marketers burn plenty of midnight oil before deciding to target a new set of consumers. As Russell Taylor, global brand vice president, Axe, Unilever points out: “Even as a limited edition this is not a decision we took lightly. The one golden rule is: ‘do not break the contract you have with your core target’.”

     

    Rather than looking at the other sex as a vast untapped market that can set the cash registers ringing, marketers need to figure whether their brands actually meet a need of the new set of consumers. Consider Ranbaxy which recently extended Revital, a daily health supplement, to women. According to Brijesh Kapil, vice president, Ranbaxy Global Consumer Healthcare: “The product was developed to meet the special needs of women, and the product was extensively researched with consumers before launch.”

     

    In contrast beverage brand Thums Up, whilst claiming to have almost 30 per cent of women consumers, has for some time now been positioned as a ‘macho’ drink in all its imagery and communication. However, a new campaign, in a first of sorts, has a shapely model doing the same stunts as her male counterparts. But we’re still not sure whether that’s a gambit to woo more male drinkers – the model is ‘shapely’, remember – or to invite more women to taste the thunder.

     

    Source: The Economic Times

    Copyright © 2012, Bennett, Coleman & Co. Ltd. All Rights Reserved

     

  • Freaking News | Making sense of gobbedygook

    A week is a long time in politics said one British prime minister or another and as far as news cycles are concerned, a week could be an eternity. Last week’s newsmakers have vanished as the 2G scam took control of television once more. However, most of what was happening was official gobbledygook as everyone, from anchors to honoured guests tried to make sense of it. Even Arnab Goswami, as he demanded answers for things which India wanted to know, got caught up in dates, memos and LOIs, possibly leaving viewers searching for the remote as the evening’s melodrama had been denied them.

    Early on Wednesday, there was plenty of television excitement over the news that the Rashtriya Swayamsewak Sangh (RSS), the puppet-master of the Bharatiya Janata Party, had informed LK Advani that he was not a potential prime ministerial candidate for the next general elections. By the evening it became clear that no one really cared and no one doubted that the RSS controlled the BJP.

    In any case, it all became about a letter which the finance ministry under Pranab Mukherjee had written which raised questions about the position on 2G taken by the finance ministry under P Chidambaram. But much as TV channels tried to put to the Union home minister in the dock, the government did not bite. And then it all became about dates, LOIs (which it turned out means letters of intent) and memos.

    Internationally, the focus was on the plea to stop the execution of a man convicted in 1991 for killing a police officer in 1989, in the American state of Georgia. Questions had since been raised about the investigation, witnesses had retracted their statements and there appeared to be no physical evidence linking him to the crime. However the US Supreme Court did not stay Troy Davies’s execution. This led to debates about justice and capital punishment. However Indian channels did not find Davies to be newsworthy – although social networking sites were buzzing with it.

    The changes made to Facebook also got international airtime and certainly, both Twitter and Facebook were filled with angry comments from users. You get the feeling that Indian channels keep a close watch on various popularity measuring mechanisms which also tell them how much drama can be milked from a news event and how much jingoism can be added to it. If it fails on these two counts, the event is now news. Therefore one can conclude that possibly erroneous death penalties in other countries and social networking sites do not make Indian blood boil.

    Is it then surprising that The Times of India issued an ad that said that TV was all hot air and only newspapers can shed light on events?

    **

    Newspapers of course tried to explain what the latest 2G revelations mean but even they struggled between dates and memos. With the prime and finance ministers out of the country, further political explanations became difficult. The Supreme Court stepped in to make it clear that its silence on 2G should not be misinterpreted to mean that it is asleep.

    The Sikkim earthquake and the problems of rescue operations got adequate representation (although TV did not forget, it must be acknowledged).

    Also the Planning Commission’s bizarre figures to determine poverty in India got newspaper space and flak. Advani’s little problem was a single column here and there – this is not a new story after all.

    Salman Rushdie’s introduction to Twitter was found to be newsworthy, two days after he took the literati of the twitterati by surprise by showing up there.

     

    **

    Every time a new film is due, the India media behaves as if a new inhabitable planet has been found. This week, it seems, a new film will be released. One does not know yet whether space suits will be required or it will be one more black hole.

  • No pain, no gain: Everest bags Volini

    By A Correspondent

     

    Everest has won the creative pitch for Ranbaxy Laboratories’ Volini portfolio, in a contest among eight agencies including DDB Mudra, Law & Kenneth, and Saatchi & Saatchi among others. Saatchi & Saatchi is the incumbent agency which participated in the pitch process.

     

    Mr Brijesh Kapil, Vice President, Global Consumer Healthcare, Ranbaxy Laboratories said “Volini is the fastest growing OTC star brand expanding through extensions and is today a role model on how the Rx to OTC switch should be done. On account of the expanding work, it was mandated that a fresh look at brand strategy be done to do justice to all the extensions planned for the category.”

     

    On reasons for selecting Everest, he said: “Amongst the pitching agencies, we chose Everest because it performed the best and could really deliver on leveraging Volini’s legacy and positioning an appropriate differentiating extension of Volini.”

     

    Commenting on the win, Mr Dhunji Wadia, President, Everest Brand Solutions said,

    “We are delighted to be the agency of choice for Volini. Both client and agency share the same passion for the brand. We look forward to take the brand to greater height.

     

    Mr Rahul Jauhari, NCD, Everest Brand Solutions said, “It’s a great win for the team and we look forwarding to creating some notable work on the brand.”

     

    Mr Naveen Saraswat, COO, Everest Brand Solutions, said, “We feel privileged about working on a very strong brand like Volini and look forward to making significant contributions to further building the mother brand and its extensions.”