Tag: Make My Trip

  • The Cred-isation of Advertising. But not everyone gets it

    The Cred-isation of Advertising. But not everyone gets it

    Sanjeev KotnalaCred has evolved from its previous style of communication, which was often misunderstood but has been effective. Though forced, there has always been an attempt at being humorous and there is a storyline that delivers the message. Here is the recent ad, sharing the longer version of the Rajamouli ad. The other ads featured Illa Arun and Leander Paes.  The Cred way of advertising indeed has a history of consistency.

     

     

    Learning from Cred

    TheCcred way of advertising has a history of consistency. Remember Govinda  and other star auditions, the Goof for Great, Cred bounty and even something I just discovered and had not watched earlier- typical Cred- the claw  (is that really Cred?!).

     

    Meanwhile, many brands have learned from the Cred Institute of Advertising and are attempting to make advertising simple.

    Have a message.

    Maybe have a celebrity.

    Create communication that repeats what you want to say.

    Say it simply enough.

    In the name of creativity and humour – try a condescending tone.

    And most likely, there will be enough consumers who will try you out.

    If you have the budget, you can attempt multiple edits or celebrities. However, that is not an essential requirement.

     

    Make My Trip

    Have you seen the Real Hero campaign of Make My Trip, where celebrities are hinted at but don’t show their face? It is where Cred was ages back. I am surprised at the campaign- which keeps spraying bullet point statements from a PowerPoint presentation – and even has to point out that Make My Trip is the real hero. So they have their Moves Don’t Lie, Breathless, Steamy and  Bhidu Shakespeare- Jackie Shroff. Why, when you have such a great pair of Alia and Ranveer Singh doing a great job? Not that I liked their latest ad for first international travel. But every brand is allowed some goof-ups.

     

    HDFC PayZap

    HDFC is one of these advertisers that uses the Cred strategy of plain, iterative, repetitive, simplified, and no-storyline advertising. I must agree that Cred always had a storyline holding its creativity, and hence, the HDFC PayZap act with Virat for its payment platform is an innovation. However, one can cite the various restrictions one faces while using IPL association for advertising, and really making a good ad is sometimes difficult.

     

    MRF ZLX

    Talking of Virat, MRF, another brand endorsed by the celebrity, has recently made some friendly additions to the message, but it is still MRF ZLX or whatever that is supposed to meet.

     

    Many brands have believed that the punch line- an end dialogue that can be repeated sticks and makes the brand memorable. Well, the SBI ads are trying to do the same – ‘I will upgrade to Cred’ with ‘Janata hai uska Bank kaun hai’ almost like ‘Mera baap kaun hai’.

     

    Net-net 

    Now, before you get me wrong, the ads may be working, or the metrices must be showing them to be working. Maybe Cred-isation is the need of the hour in the shortened attention span and fragmented media reach. I am not sure, but I would love to know your point of view. However, I must say that the excitement, the humour, the smile and the aha moments are missing from these communications- maybe that is not what advertising is expected to do anymore.

  • These are a few of my favourite creatives…

     

     

    By Sanjeev Kotnala

     

    Sanjeev KotnalaVermajee, my mentor, asked if I had seen some good work in advertising and communication recently and why they didn’t make it to my blog and article. I realised that the audience might be feeling the same way, despite my appreciating the work I liked. It was time for me to list some creative hits of recent times. No, this is not a universal sample, as many good works could have escaped my attention, but I liked and enjoyed these few. And for a change, I killed my urge to title it: Good, Bad and Ugly.

    Apart from my TV viewing, newspaper reading and regular digital interaction, my exposure to creative work is thanks to @Beastoftraal on Twitter, Gokul Krishnamurthy column ‘Work that speaks’, Economic Times updates and Campaign. If I missed some work that should have been a part of this- do let me know.

     

    Hyatt: We put the ‘you’ in your wedding.

    How one wishes that things could be so smooth in a marriage. HYATT promises (or over promises) that special smooth destination wedding because they care for the details and go out of their way to make that special day memorable for you. Hyatt puts the ‘You’ in the wedding!

    It is different that the party would be more comfortable with a large team of wedding planners at such weddings than the hotel staff. The trust factor with hotels in events is still not high, which may be the reason for the communication.

    The instances framed in the communication are relatable and interestingly done. One hopes the brand lives up to the promise because the day is special for the stakeholders, and a bad experience would kill it. The campaign did remind me of the ‘I TAKE CAHRGE’, a successful internal campaign developed by Lintas for Oberoi hotels in the early nineties.

     

    Falling in Love: Home Centre

    I was misled entirely when I watched the Home Centre ad for the first time. Then I watched it, again and again to appreciate how the whole story. How the mind was purposefully diverted, and I enjoyed the little diversions.

    I find the ad again long; however, it holds the interest, and maybe the subject demands that the story is told ever so gently. Watch it and see how it traps you. The communication may take time to be appreciated, but such work impact remains longer.

     

    Make My Trip: Hotel Refund

    I like Make My Trip’s ads more than their product and services.

    Now, that is courageous of the brand. In the last few years, one has seen so many complaints about hotel and travel bookings with MMT that one has personally shifted loyalties. Maybe the brand must have realised the issue and appreciated the traveller’s desire for this freedom resulting in this communication. Hopefully, MMT is ready with better service. The cancellation charges on hotels and airlines are really frustrating for any traveller. This is not the first time MMT is talking in this language. One remembers their  MMT pe book kiya and Zero cancellation charge communication.

    This ad series reiterates the advantage of consistently using the same brand ambassador – Alia and Ranveer. Both perform admirably in different situations and characters. And then I do love multiple creative campaigns with synergy.

     

    The Times of India: Ad Flipbook

    It is not a new idea, but it is well executed. A similar idea was executed in early 2012 by the Dainik Bhaskar Group. The format of the physical book restricted the reach.

    The Times of India digital flip book avatar demonstrates to the clients and agencies the possibilities in innovative shapes and sizes with Times of India.

    The underlying thought ‘because one size does not fit all’ is so true that brands are blind to it. However, a digital version gives a higher reach, but the real feel is missed. Hope the teams have a whole set of sample prints to share with the agencies and clients.

    To succeed, rate and offer renationalisation is needed, which the masters in space marketing- Times of India does the best.

     

    Ashok Leyland: 75 years

    “Koi Manzil Door Nahin” is the new campaign part of the 75th-year celebration of Ashok Leyland. It continues with the life impact stories- the transformation the commercial vehicle promises in the customers’ lives. It is reassuring under ‘Koi Manzil Door Nahin’, which means no dream or destination is too far. The brand promises to be with the customers in this journey. Hopefully, this ad is a minor part of a more extensive detailed programme.

     

    Tanishq: Dream

    I love it for the simplicity and the twist at the end of this UGADI new year ad. And the question that I raised at the end is very pertinent. I am also happy that Tansihq, for a change, did not find some fault and suggested changes in Hindu rituals and traditions. It is nice to see the brand and take the route of reflecting on the positives.

    Tanishq had a lovely ad on women’s day titled superwoman; it presented the other side of her being a human too. Not something new or surprising, but the presentation is quite nice. Though I still find it to be too long.

     

    Skore: Can’t miss to change the game

    The SKORE  ad I first saw with WPL telecast, is so simple and so apt with the proposition of Change the game. Just watch it. The brand Skore has been doing some good work. Interesting is also the work of Love-Depot by TTK the manufacturer and marketer of Skore Nothing.

     

    Net-net

    Some good creative work is happening in the industry, but one rarely finds something superlative or excellent. I have in past written about the campaign,  Samsonite- Tested like samsonite  and Cadbury- Kisi Aur Ki Khushi.  Another addition to list is Dhan– for nothing but sheer clear TG definition and focus.

    It is good to see a decrease in brands taking potshots at Hindu traditions and rituals. This time, one found only the Holi ad by Bharat Matrimony as offtrack and completely exceeding the brand arena. Yes, a small section of rowdies gives the festival a bad name- but then the same message could be shared in a different tonality rather than colouring the whole Hindu society and festival in it.

     

  • Sanjeev Kotnala: MMT needs more than Magical Advertising

    By Sanjeev Kotnala

     

    Three years back ‘Make My Trip’ (MMT) signed Ranveer Singh and Alia Bhatt as Brand Ambassador in a strategic move to connect with younger customers. The audience was intrigued, as the two have not done a movie together. Gully Boy will be the first movie for the pair. The audience has seen some brilliant, interesting, engaging and straightforward advertising.

     

    Ranveer – Alia: a Perfect MMT Choice.

    The duo of Ranveer and Alia with their versatility and on-screen chemistry did justice to every possible freaky character the advertising agency served to them. The talented duo enacted a spectrum of roles with equal expertise. Each of the TVCs has an experimentative, adventurous, confident yet concerned and doubtful traveller as its mainstay.

     

    MAGICAL Engaging Creative

    All the films represent a ‘Get to the point and present the advantage loud & clear in a memorable episode’ strategy by setting up a believable contextual situation. Be it about the awesome room, helpline, discount, pay at the hotel, zero cancelling, international food  or reminding the audience that MMT also makes hotel bookings.

     

     

    Each of the TVC scripts is fantastic. The script leverages the brand ambassador pair chemistry and does justice to the crazy Ranveer and the big smiling, playful innocence of Alia Bhatt.

    There has been no slag or hint of complacency in creative output even after so many episodic TVC. The client-agency team must be complimented for it.  Here is the client-agency combination that knows how tough it is to deliver a higher degree of engagement once the benchmark is set. More importantly, a focussed client team has ensured a seamless migration of account from one agency to another, retaining the magic and playfulness.

     

    https://youtu.be/In2dukXrtxw

     

    The films have a template approach. There is a problem or a doubt followed by a smart solution ending with one-upmanship delivering the MMT advantage and an unforgettable lesson to the viewer.

    How cool it would have been if the reel life could deliver on the real-life promise.

     

    Ranveer Alia Can’t Solve Service Delivery Issues.

    Brand MMT must watch social media chatter.  In the last few months, there has been a marked increase in MMT consumer complains on social media and reviews. Most of them deal with broken promises, missed reservations and non-transparent pricing. The overactive bots and resultant thread of communication have shaken the confidence and image of a caring company with consumers.

    It’s a reality that very few travellers compliment excellent service delivery whereas the errors are over-amplified. A reality every service provider including MMT must face.

    It does not matter if the ratio of service delivered and complaints are the same across service providers. The complaints consumers see and react to, are important. Being one of the largest in the field, the expectations are much higher. MMT needs to be the benchmark. It seems something is definitely slipping.

    I personally had no problem with bookings and travel on MMT. But the recent hike in social chatter has shaken the confidence in even loyalist like me.

    Meeting customer expectation is a hygiene requirement in a service brand. Frustrated customers have no option but to shift loyalties.  Saying sorry serves no purpose.  The urge to check other travel-hotel portals is too powerful, and Trivago has been fuelling it big-time. Something the client cannot leave on Ranveer-Alia team to playfully address.

     

     

    On a lighter note, may be the social media can do with a compliment for excellent service delivery and not just crib. And that is not about MMT only.