Tag: Karl Gomes

  • Karl Gomes joins DAN Consult as Partner – Customer Experience

    By A Correspondent

     

    Karl Gomes

    DAN Consult has roped in Karl Gomes as Partner – Customer Experience (CX). Gomes will be based in Mumbai and will report to Lalit Bhagia, CEO, DAN Consult. As Partner – CX, his chief mandate here will be to help lead a client-facing customer experience and build platforms and content-strategy practice.

     

     

    Lalit Bhagia

    Commenting on the appointment, Lalit Bhagia, CEO, DAN Consult said: “The traditional consulting firms have always focused on frameworks and left-brain thinking. However, in today’s digital world, there is no one framework that fits all businesses. If that were the case, the Big 4s (Deloitte, KPMG, E&Y, PwC) would have made every startup a unicorn. To succeed in a digital world, you need a combination of the right brain and left brain thinking, Karl’s legendary work as one of the best digital creative and experience guys in the country is well-known. He brings in that amazing right brain thinking to all our growth hacking assignments and will help build a specific practice focusing on CX.”

     

    On his new role, Gomes said: “Word-of-mouth has always been the most powerful mode of communication. People don’t talk about advertising; they talk about the product, the service and the experience. And it’s become even more important as data and technology have increased competitive pressure in every market. Customer experience has become the most important factor to drive exponential growth. And I truly believe DAN Consult has the vision, appetite and the people to take this opportunity to the next level.”

     

     

  • Can JWT create digital Hungama with stake buy?

     

    MxMIndia spoke to a cross-section of media professionals to elicit their views on the JWT Singapore acquisition of a majority stake in Hungama Digital Services

     

    Hungama’s telecom business is intact

     

    By A Correspondent

     

    Make no mistake. Hungama hasn’t sold out. Of the 1000+ employees, only 120 will be off to the new company which will only be 51 percent owned by JWT Singapore. And the key telecom business is intact, as are various others.

     

    When on Wednesday, leading advertising agency JWT confirmed its acquisition of a majority stake in Hungama Digital Services, the digital and promotions marketing division of Hungama Digital Media Entertainment. The size of the deal is not known, though the digital services division is said to have aggregated a turnover of Rs50 crore last fiscal. WPP reportedly earns revenues of over Rs 2500 crore from India and Hungama earned around Rs 450 crore last fiscal.

     

    The new entity which will be called Hungama Digital Services Pvt. Ltd.will be a full-service digital agency specializing in digital marketing and social media solutions. As part of the acquisition, Hungama’s activations arm, Hungama Promo Marketing will become a part of Hungama Digital Services Pvt. Ltd. and provide an engagement platform linked to online and offline deliveries.

     

    However, it is not known who from the existing team at Hungama Digital Media would move to the jv. “We haven’t received the new org structure,” a Hungama spokesperson told MxMIndia.

     

    Said Neeraj Roy, MD and CEO, Hungama Digital Media Entertainment, “With JWT, we are now part of the largest advertising network in the world. Hungama Digital Services is the coming together of two exceptional teams in a globally relevant market.” “With this partnership with JWT we hope to offer integrated digital and experiential services to our clients and prepare brands to connect, interact and now transact with their customers.”

     

    Hungama Digital Services has been a dominant player in the digital space for 13 years and is spread across six cities in India. In fact the creative services devision is what Hungama started out with over a decade back. The 120-strong team will continue to drive the agency, including servicing old and new clients and offer creative and promo marketing services, viral marketing campaigns, social media marketing and mobile marketing, applications, managing websites and video services.

     

    For JWT, it’s a good acquisition, an insider told MxMIndia. Said Colvyn Harris, JWT India CEO: “Digital is our next new frontier.The idea of the partnership is to build a digital offering for our clients so we can live up to being a ‘single source’ partner across all their ‘marketing solutions’ needs. What will be most effective in the future is a new set of talented, digital high end specialists who will add new skills and capabilities to what JWT already offers to its clients. We want all our clients to be leaders in their respective categories.”

     

    “We have greatly expanded our digital capability across the region, and we are not standing still. JWT will continue to hire new digital experts and explore possible acquisitions across the region this year,” said Michael Maedel, President, JWT Asia Pacific.

     

    See earlier report: JWT acquires 51% stake in Hungama Digital

    Raghav Anand, Segment Leader-Digital, Ernst & Young (The observer and often advisor)

    Raghav Anand

    I think Digital is an extension that every creative arm should have, but the real efficiency comes from how well it is syndicated with the overall collusion. Most of the agencies which have bought digital companies have not been able to integrate them into the overall setup, and hence not been able to leverage the synergy. So, how well you integrate and leverage the synergies will really decide whether it’s a fantastic acquisition or not. Apart from that, the other important things is that companies like Hungama are not just agencies, they are more of digital workflow companies which do a lot more than advertising and creative. They integrate into mobile and few other things. So it’s important for an agency to fully leverage them.

     

    Arvind Sharma, Chairman of the Indian Subcontinent, Leo Burnett (He recently acquired Indigo, a digital agency)

    Arvind Sharma

    Setting up an outfit from scratch has its own merit as you don’t have to pay a hefty acquisition price. However, I think this is a chicken and egg situation as the challenge is that when starting from scratch, you lack the scale and expertise in the beginning which is a handicap when attracting talent or meeting the needs of a client. You get stuck in sub-optimal size and scale. Particularly in Digital, one needs technical expertise and should be armed with a suite of capabilities to meet the clients’ demand. Therefore, it makes sense to acquire an agency of 150-plus people who are specialists, especially in the digital category which is witnessing a lot of interest from clients too. It immediately gives you scale and expertise. Also today clients want gamut of services under digital. They are not looking for few pieces of digital work; hence having an in-house digital agency helps in delivering.

     

    Mahendra Swarup, Former CEO, Indiatimes, Chairman, Smile Interactive (He’s worked with Pepsico, Indiatimes, Smile Interactive whose Quasar was acquired by WPP, and is now a well-known VC)

    Mahendra Swarup

    I think Digital is not an easy space to get into for traditional agencies. And at this point of time, digital agencies’ valuations are pretty realistic, so it’s always good for the traditional agencies to take over an existing team which understands digital. Also, the digital space is going to start growing at a fast pace, although at this point of time, it has a very low share of the total spends. But it will probably end up growing almost by 75 to 80 per cent year on year. So, it’s a big growth area. Also, I think organic development of a digital agency within an existing traditional agency is just not possible, the existing teams will not understand this space at all. So it’s more an acquisition of knowledge and competence, rather than of revenues. It’s only a question how do they (traditional agencies) get into a space which they will then grow faster.

     

    Alok Kejriwal, CEO & Co-founder of Games2win (He’s a contemporary of Mr Neeraj Roy…)

    Alok Kejriwal

    Whatever be the nature of the investment, I think it is brilliant that Hungama Digital has managed to get a partner like JWT. It shows that people who have been around and helped build the digital landscape over the last 10-12 years have finally begun to see the fruit of their labour as it has been one long arduous battle. Neeraj Roy has fought many battles to get media owners and brand planners to get convinced about the digital platform for India.

     

    Creative people are not like cement bags where you can go to the market and buy them. They are like yogis in the mountains. So when you get hold of a yogi, you’d do anything to keep him. It’s not one size fits all. JWT has a large client portfolio while Hungama has the digital capability. There are some cutting-edge creative digital agencies in the world that are the ones trying to set shop inIndia. For them to buy it makes a lot of sense, but then there are existing creative agencies inIndiathen why buy an outside agency when they are cutting-edge themselves? If you look at Quasar, which is a WPP company, they too are doing a good job. So it varies according to the needs of the marketplace.

     

    Mahesh Murthy, Founder, Pinstorm (He embraced digital early and is known for his forthright views on everything!)

    Mahesh Murthy

    India is one geography in the world where MNC agencies are absent among the large digital agency houses. The basic reason is perhaps their unwillingness to give up on their bread-and-butter – that is media kickbacks and TV film production over-billing. Both of these tend to disappear when you move online and digital-first agencies like Pinstorm have built large practices by focusing more on new technologies and processes, having avoided the kickback-led business that still drives mainstream advertising. Given India’s importance on their global client rosters, the MNCs here have finally figured out that if they can’t build a digital business themselves, they’ll try to buy one. I personally don’t think these random purchases will make much of a difference.

     

    Vikas Tandon, Founder & Managing Director, Indigo Consulting (Indigo was acquired recently by Leo Burnett)

    Vikas Tandon

    It is no surprise at all. The pace of change in the world today is stupendous, and digital media is causing consumer behaviour to change very rapidly. There is no time to build the expertise from scratch, and scale is also critical to success. Another compelling reason is there is not enough digital talent out there – a lot of the experience and expertise resides in entrepreneurial outfits. Hence acquisitions make eminent sense.

     

    Karl Gomes, Co-founder – AgencyDigi (He co-started the agency after a great run as a digital CD)

    Karl Gomes

    When it comes to digital, any news is good news. In fact if you look around in the media marketplace, there have been similar news developments that have happened in the recent past. The focus for agencies should be about coming up with the right idea and focus on the consumers and brands. In today’s world you have to collaborate. My only worry with these acquisitions is I hope they don’t treat them as another division but they work together and in a synergistic fashion. They need to be sitting together on the table when a brief comes across to them rather than just approach it passively. So, an acquisition like this should be good for both the people buying them and for people selling them. We have been approached by agencies but we are completely funded by clients and their business. So we will continue to run independently.

     

    Compiled by Shruti Pushkarna, Johnson Napier and Tuhina Anand

     

  • ad:tech 2012 set to kick off today

    By Shruti Pushkarna

     

    The biggest digital marketing, media and advertising event is here. ad:tech 2012 kicks off in New Delhi today. The three-day event is being held at The Leela Kempinski, Gurgaon, Delhi NCR from February 22 to 24.

     

    This year’s event will have participation of over 70 digital marketing companies, more than 2500 delegates and experts from the digital marketing fraternity. (see Disclosure)

     

    Speaking to MxMIndia, Event Chairman, ad:tech India and Founder, CEO & Managing Director, Rammohan Sundaram said, “We have over 100 speakers this year and more than 3000 delegates, combined both in the expo and at the conference. We’ve grown more than 50 per cent from last year in terms of participation.”

     

    The event is set to showcase 7 ground breaking keynotes. A line-up of global thought leaders for 2012 edition includes, Mr. Shiv Singh, Global Head of Digital, Pepsico Beverages; Mr. Gian M Fulgoni, Executive Chairman & Co-Founder, comScore Inc.; Mr Arvind Rajan, Managing Director & Vice President, Asia Pacific and Japan, LinkedIn; Mr Kent Wertime, Chief Operating officer, Ogilvy Asia Pacific; Pete Blackshaw, Global Head of Digital Marketing and Social Media, Nestle; Satyan Gajwani, Director-New Media, BCCL; and Richard Dunmall, Vice President, Global Accounts & Agencies, Microsoft Advertising.

     

    The agenda includes two parallel tracks of insightful panel discussions with 18 sessions conducted by experts from advertising, marketing and media industry. There will be three panel tracks on Brand Strategy, Performance and Venture Capital.

     

    Mr Sundaram believes that the star attraction for ad:tech has always been its keynotes and marketing masters. But the expo this year will also be a huge attraction and expos he believes tend to create a vibrant atmosphere. He told MxMIndia, “The expo is going to see a lot of action this year. We have ten more participants this year, with over 15 international companies participating.”

     

    Talking of slow economic growth because of the severity in European markets, Mr Sundaram believes that there is rising pressure on marketers today. So participants, he feels, are looking forward to some smart gains at the event.

     

    Expectations of participants are also high, given the line-up of speakers and huge delegate turn-out. Speaking to MxMIndia, Karl Gomes, Co-Founder at AgencyDigi said, “I have high expectations… for me it’s about meeting people, listening to perspectives and maybe help and evangelize the medium.” ad:tech he believes, “…is a nice meeting place for like-minded people. Delegates and speakers get a chance to chat, evangelize. While it’s essentially about marketing and technology, but other mediums also come in. Digital is part of every medium today, TV has become digital, radio is anyway interactive…so digital can actually help other mediums.”

     

    As the largest gathering of online marketers, the event promises to showcase leading Indian and global brands, including, Pepsi, Coca Cola, Nestle, Hindustan Unilever Limited, Facebook, Dell, Ford India, IBM< Nokia, Sony Entertainment Television, Bharti Airtel, LG Electronics, MTV, LinkedIn, Homeshop 18, Godrej appliances, comScore, Ogilvy, Avaya, mydala.com, Yatra.com, Kotak Mahindra Group, Tata Teleservices, MotorExchange, IndiaMART.com and Domino’s Pizza.

     

    ad:tech 2012 has a lot in store, as Mr Sundaram said, “Marketers can expect intense and thought-provoking discussions on wide-ranging topics from industry veterans and thought leaders.”

     

    More details about the event are at http://www.ad-tech.com/newdelhi/.

    Disclosure: MxMIndia is a media partner of the event.