MxMIndia

Tag: ICube

  • The emerging digital ecosystem is calling for urgent applications of voice and video in vernacular, writes Indrani Sen

    The Future of Digital India lies in Voice, Video & Vernacular

     

     

    By Indrani Sen

     

    Indrani SenThe IAMAI-Kantar ICUBE report published in 2020 predicted that internet users in India would increase by 45% between 2021 to 2025 and will touch 900 million. The report also made a forecast that the growth will be driven by higher adoption of internet by users in small towns and rural areas. In 2020, two out of every five active internet users in the country came from small towns and there was a 13% growth in the number of rural internet users between 2019 and 2020. The report also estimated that by 2025, the number of rural internet users will surpass the number of urban internet users. In a country with 29 states based on linguistic divisions and 22 major regional languages (including Hindi), the emerging digital ecosystem is calling for urgent applications of voice and video in vernacular to reach out to the new internet users.

     

    An article in Economic Times by Rahul Sachitanand published on October 7, 2018 did an excellent analysis of India’s  changing internet landscape covering its past, present and future (https://economictimes.indiatimes.com/tech/internet/voice-video-and-vernacular-indias-internet-landscape-is-changing-to-tap-next-wave-of-users/articleshow/66102478.cms). The article talked about the three waves of internet adoption in India, the first wave (1995-2005) saw the arrival and early adoption of internet and digital content in India followed by the second wave (2005-2015) when internet took the centre stage and a variety of new businesses were built in travel, e-commerce and fintech riding on internet which not only attracted international players and investors but also laid the foundation of Digital India. The third wave, which began from 2015 (2015-2025), saw the validation of Indian Internet market with Flipkart’s sale to Walmart for $16 bn. Data prices crashed as reliance Jio entered the telecom market and mobile became the main device for accessing internet across the country breaking geographic and demographic boundaries.

     

    I wrote two articles here, the first one “The Deep Divide” published on February 5, 2018 dealt with the difference between the language of communication used by our advertising industry and the language understood and appreciated by their target audience across India in the digital age (https://www.mxmindia.com/2018/02/the-deep-divide/); and the second one published on November 4, 2019 dealt with the inevitable upcoming process of localisation of Indian digital market (https://www.mxmindia.com/2019/11/localisation-in-indian-digital-media-market/). However, in 2019 I was not able to foresee how fast the timeframe of reaching out digitally to the rural internet users would shrink during the three waves of the pandemic, national/ regional lockdowns and forced online education at primary and secondary school levels. A lot of water has passed under the bridge during the last two years and today a number of new entrepreneurs are ready to offer AI solutions for enabling Voice and Video in vernaculars for reaching out to the new Indian internet users from small towns and rural areas.

     

    The Indian internet which was initially designed in English for the top end of the market is now going through an explosion of vernaculars enabling usage of voice and video for enabling the new users to graduate from utility services to online transactions. Today, it is estimated that more than 60% of smartphone users in India consume various content in their mother tongue and about 30% consume content in multiple Indian languages along with English. Only 10% of the smartphone users consume content only in English and this percentage is expected to decrease with the increase in the number of smartphone users. According to Google, there has been a four-fold increase in rural internet users. India’s data consumption now can be easily compared with developed countries at an average of 8GB per month per user. The transacting audience kas gone beyond the large cities to touch 170 million. The next generation of Indian internet users would prefer to have content, communication and ecommerce in non-English vernaculars and would be more comfortable with voice rather than typing messages in their mother tongues.

     

    Google has introduced India First and India-only apps to bring in new users to its fold. It has launched support on its Gboard handset keyboard in all Indian languages; its voice assistant can understand and interact in eight Indian languages and its web browser Chrome can translate web pages into eleven Indian languages. More Indian languages would be added to the Google apps in near future.

     

    For over 10 years, Reverie Language Technologies, a vernacular language venture, has been building capabilities for search and discovery in multiple languages. They have gone beyond translation and have built interfaces to engage via voice the need of the new users of internet by focussing on customer relationship management (CRM) of this emerging digital consumer segments. Over the last couple of years, a whole new B2B sector with digital organisations like vernacular.ai offering AI enabled use of voice and video in vernacular has opened up.  VIVA or Vernacular Intelligent Virtual Assistant is one of the services which are offered by vernacular.ai today. All large ecommerce companies operating in India have started voice enabled transactions in vernaculars.

     

    YouTube, Hotstar, Voot, etc. along with first TikTok and then desi versions of TikTok have shown us the operations with videos, particularly videos in vernacular can reach a massive scale. Research has shown that close to 90% of marketing companies use videos as the main tool for digital marketing. More than 75% of all B2C content is delivered through videos which have higher engagement rate leading to greater penetration of the messages. In future with technological developments, search operations will be done through voice search or video search in multiple Indian languages.  While voice and video will be adopted in future by the entire digital world, Digital India will be clearly different market by the use of at least a dozen of vernacular platforms.

     

  • Rural India propels India’s digital revolution with 45% Net growth, notes Kantar’s ICube report

    Mera Gaon. Mera Digital

    Photograph of a rice farmer in Punjab by Neil Palmer (CIAT). Creative Commons Licence

     

    Data, insights and consulting major Kantar has released its ICube 2019 report on digital adoption and usage trends in India. The annual tracking study regarded as the currency for digital adoption in the country, gauges the changing digital ecosystem in India, measuring Internet usage by demographic, activity and device segments.

     

    Key findings:

    :: Estimated at 574 million, the number of monthly active Internet users have registered an annual growth of 24% indicating an overall penetration of 41%.

    :: The report projects 11% growth for 2020; estimates 639 million monthly active Internet users

     

    Active Internet User
    Estimated Growth Rate – 11%

    · 2019

    · 574 Million

    · 2020 (estimated)

    · 639 Million

     

    :: All monthly active Internet users use a mobile phone as one of the devices to access the Internet

    ICube is an annual syndicated study of Kantar to measure the reach and frequency of Internet usership in India. Launched in 1998, the study is in its 22nd year. ICube 2019 covered about 75,000 respondents across 390 cities and urban locations and about 1300+ villages. The study represents all states and Union Territories of India barring Lakshadweep. The data collection for the study was conducted between May to August 2019.

     

    Said Puneet Avasthi, Senior Director, Insights Division, Kantar: “The latest edition of Kantar ICube 2019 report shows that the digital base in India has achieved a strong growth with the addition of over 112 million users last year. The new decade is expected to witness the next wave of Digital India aided by the recent COVID-19 pandemic that has catalysed the speed at which the already connected consumer is getting further connected with devices, payments, e-medicine, etc. Kantar’s ICube 2019 report gives a frontline view of the digital adoption and its growth drivers, thereby providing marketers the key insights necessary for formulating their marketing and communication strategies.”

     

    Added Biswapriya Bhattacharjee, Vice President, Insights Division, Kantar: “The lockdown and social distancing have pushed users experiment with various digital solutions, some of them by desire while others due to compulsion. The comfort of accessing services and availing their benefits from the comfort of home in the times of social distancing will continue to push users to adopt and use multiple Internet services. Given this, the year 2020 is likely to see a tectonic shift in both Internet adoption and frequency of usage. OTT, Hyperlocal services, Social media and communication and Online Payments will be some key elements that will drive the impact,”

     

    Entertainment moves Online

    As per the ICube 2019 report, about 84% users access the Internet for entertainment purposes. 2019 witnessed a surge in OTT, both audio and video, probably driven by original contents and Cricket (both IPL and Cricket world cup streamed on OTT Platforms). Convenience of content availability across devices and on the go low cost Internet service resulted in a significant growth in the entertainment consumption in the last year. This is expected to continue in 2020 too, especially in view of the lockdown.

    More children on the Internet than ever before

    At 38%, schoolgoing children segment in the age group of 15 years or below has shown a promising growth on the internet usage. Access to information and education, social media, gaming and entertainment, especially, Sports, are driving the adoption.

    Content availability drives the surge in daily usage

    Content is the king and is driving the surge in daily internet usage. ICube 2019 reports a growth of more than 60% in the daily Internet users in the last one year; almost 9 out of 10 active internet users were accessing the internet daily owing to entertainment and communication needs.

    Rural masses continue to propel India’s digital revolution

    India’s digital revolution continues to be propelled by the rural masses — Rural India registered a 45% growth in the monthly active internet users in 2019. It is now estimated that there are 264 million internet users in rural India, and this is expected to reach 304 million in 2020. Local language and video are the underlying factors for the internet boom in rural. The rural population has finally crossed the point of a chasm by embracing the Internet in a big way, resulting in a 2.5X growth in penetration in the last 4 years.

    Looking ahead:

    :: Children and housewives will be the new Internet adopters in the next year or two. Most of these users already have Internet at home, and it will be more about breaking the mindset barriers to access the web. With the availability of curated content for these groups, the adoption will be considerably faster amongst these segments.

    :: Video, Voice and Vernacular (3 Vs) will be significant usage factors for the Internet users. These will drive higher engagement and frequency of usage, thereby, helping the users mature in their Internet journey.

    :: IOT and Smart Devices will make the internet as much a household phenomenon as it is an individual phenomenon.

    (Internet User is defined as anyone who has accessed the internet in the past one month)

     

    ICube is an annual syndicated study of Kantar to measure the reach and frequency of Internet usership in India. Launched in 1998, the study is in its 22nd year. ICube 2019 covered about 75,000 respondents across 390 cities and urban locations and about 1300+ villages. The study represents all states and Union Territories of India barring Lakshadweep. The data collection for the study was conducted between May to August 2019.