Tag: Havas Worldwide India

  • With QED in tow, Havas Group India eyes East

    By Our Staff

     

    L-R Manas Lahiri, Rana Barua and Anisha Singh Motwani

    Paris-headquartered advertising conglomerate Havas Group India has announced its foray into eastern India through a strategic tie-up between Havas Worldwide India and Kolkata-based digital marketing agency Quite Easily Done (QED).

     

    The new entity, Havas QED, will partner with Havas Creative Group India, which has agencies, including Havas Worldwide India (creative), Havas CX (customer experience), Think Design (UI/UX), Conran Design Group Mumbai (design) and Shobiz (experiential). The agency will be led by Anisha Singh Motwani, Founder & CEO, QED who will report in to Manas Lahiri, Managing Director, Havas Worldwide India (Creative). This collaboration will further drive the creative and digital excellence of Havas Creative Group India.

     

    Talking about the expansion, Rana Barua, Group CEO, Havas Group India, said: “Over the previous two years, we went from three to 10 companies through acquisitions, joint ventures, and strategic alliances, adding agencies such as Conran Design Group, Havas CX, Think Design, and Shobiz Havas under the creative umbrella. Media saw the addition of verticals including Havas Content, Havas Sports and Entertainment, Havas Market, and a strategic alliance with Tribes. This has resulted in tremendous growth and has propelled our reputation in the industry. Eastern India, without a doubt, offers unexplored commercial potential. This strategic alliance, I believe, is the first resolute step in the market and opens the door to the possibility of our fourth Village in India, in the future.”

     

    Added Motwani: “Our collaboration with Havas Worldwide India has been moving from strength to strength.  This strategic alliance is an organic step towards further strengthening our partnership with the agency. I am confident that we will continue to deliver ground-breaking work together.”

     

  • Havas strengthens creative management team

    By Our Staff

     

    Arthi Basak
    Arthi Basak
    Esha Datta
    Esha Datta
    Sougata Kundu
    Sougata Kundu

    Havas Worldwide India (Creative) has strengthened its strategy and account management leadership with senior appointments. Arthi Basak has joined as EVP & Planning Head – West and Esha Datta and Sougata Kundu have been roped in as Vice President, Client Servicing. While Arthi and Esha will be part of the Havas Mumbai office, Sougata will work out of Havas Gurgaon.

     

    Manas Lahiri
    Manas Lahiri

    Commenting on the appointments, Manas Lahiri, Managing Director, Havas Worldwide India (Creative), said: “Havas Worldwide is currently at a very interesting growth stage with a client roster of well-established traditional as well as many new-age brands. Marketers are now increasingly seeking our expertise in creating cutting-edge, innovative solutions that are strategic, tactical, and out-of-the-box. With Arthi, Esha and Sougata on board, we will be able to further strengthen our client partnerships.”

     

  • Havas launches brand film for Stashfin

    By Our Staff

     

    Neobanking platform Stashfin has released its latest brand video, featuring the all-in-one card. The film is conceptualised by Havas Worldwide India (Creative).

     

    Said Shruti Aggarwal, Co-founder, Stashfin: “At Stashfin, we’ve always put our customers first, and we’re constantly exploring ways to provide unique and relevant services for them, leading to greater financial freedom and inclusion. For our all-in-one brand video, we wanted to integrate our ethos of ‘nobody should be credit-starved’, in an easy, relatable format. I’m glad we could work with Havas Worldwide India (Creative). This has been an extremely fruitful experience.”

     

    Added Bobby Pawar, Chairman & Chief Creative Officer, Havas Group India:  “It’s been really exciting to partner with Stashfin for their brand video. We’ve worked with dozens of clients in India and globally, and I am impressed with Stashfin’s agility in the fintech space. It’s not every day that one gets to participate in a project that will be impactful, or decide the positioning of a product. Fintech is often perceived as a boring space, perhaps even one that is tough to grasp. We wanted to dispel that perception, and comedy was the best way to do that. The all-in-one brand video communicates the brand proposition and product features in the most meaningful and engaging way possible. I am sure customers across segments will enjoy this communication piece, which will drive the preference for brand Stashfin.”

     

  • Customer satisfaction dips for Indian brands

     

     

    By Our Staff

     

    Havas CX, the Havas Group’s global customer experience network, has launched the X Index Report 2022. The report indicates that trust, inclusivity, always being of service, and going above and beyond are now major factors in creating the most meaningful customer experience.

     

    According to the X Index India report parameters, the #1 brand is Apple followed by Taj Hotels, KIA, MG, Hyundai, OnePlus, Boat, Cult.fit, Michelin and JBL.

     

    Fifty leading brands across 13 categories including retail, fashion, financial services, automotive, entertainment, hospitality, beauty, health, and more were studied from India for the recent study. What’s interesting is that among the six countries also surveyed a year earlier, only India registered a lower overall score in 2021 compared with 2020. The higher scores in the other five markets (China, France, Portugal, UK, and the US) point to rising satisfaction with the customer experience. What this means is that while most geographies were able to leverage the new normal to cement their CX and deliver on consumers’ rising expectations, Indian brands were not as agile to keep up with the rising expectations. This makes it even more critical for Indian brands to now recognise that customer experience is synonymous with brand experience.

     

    For the second consecutive year, brand image has emerged as the strongest competitor to the X Index, representing 46% of India’s score. This hints at the fact that while ecosystems and the touchpoints were expanded during this new normal, brands also need to maintain continuous engagement to reinforce their image while also making it part of their CX.

     

    Despite heavy customer experience investments by brands, there’s still room for improvement with only a global average of 40% of consumers thinking the brands they interact with are “cantered on their needs as a customer.” This year’s research reveals that increased consumer expectations around trust, sustainability, and inclusivity are now impacting the evaluation of customer experience, with brands being assessed on the concrete actions they deliver to create a welcoming experience for all – shifting the traditional idea of customer experience to citizen experience.

     

    Said Prashant Tekwani, EVP & Business Head, Havas CX India & Havas Worldwide, West: “The pandemic has brought about a sea-change in consumer shopping behaviour. Brands now need to evolve their thinking from customer experience to citizen experience by making seamlessness and inclusivity their priority. According to the latest X Index report, India is the only country to register a lower overall score in 2021 in comparison to 2020. There is a gap that needs addressing for brands in India to score high in the CX journey. This shows how the understanding of the evolving expectation of the consumers is critical to maintaining the health of CX, growth and brand imagery. While meeting functional criteria around seamlessness, simplicity, and efficient customer service, brands must also go the extra mile to make a lasting impression in their customers’ minds.”

     

    Added Sumeer Mathur, National Strategy Head & Managing Partner, Havas Worldwide India: “Interestingly, out of all the parameters that we measure to arrive at a final score, the Brand image has emerged as the strongest contributor to the X Index, representing 46% of India’s score. This hints at the fact that while ecosystems and the touchpoints were expanded during this new normal, brands also need to maintain continuous engagement to reinforce their image while also making it part of their CX. Conversely, it could also mean that Indian brands are under leveraging other parameters and relying too heavily on the brand image alone to determine the customer experience.”

     

    The X Index identified four key principles to create a best-in-class citizen experience:

     

    Trust comes first: Brand trust is the most powerful denominator around the globe in the customer journey. Brands build trust by keeping their commitments to customers and being there in times of crisis. For example, brands that optimized their shopping experience during the COVID-19 pandemic saw better results; these optimizations included moving many traditionally in-person services online (consultations, etc.), and taking advantage of new platforms to integrate community building and social components. Brands also build trust with transparent business practices and by making commitments to social causes.

     

    Build an all-inclusive experience: For customer experience to become a citizen experience, brands must be inclusive. According to the X Index, consumers evaluate brands at every step of the journey, including the way they treat their frontline employees, foster inclusivity and break taboos in representation and marketing. Inclusivity also means enabling customers to participate in a community, with some brands introducing forums, clubs, and apps for customers to connect and interact with each other.

     

    Always be of service: Customer service is now defined by the speed of reaction to customer demands. It is one of the key discriminating factors. In addition, when it comes to staff and salespeople, consumers not only expect them to be efficient but also knowledgeable.

     

    Provide for the age of extra: When it comes to satisfying customers, going the extra mile is of paramount importance for brands. A key part of going above and beyond in making sure the experience feels extra personal.

     

     

  • D’lecta assigns creative duties to Havas Worldwide

    By A Correspondent

     

    D’lecta, an innovative dairy products and food services company, has appointed Havas Worldwide as its creative partner for its dip Cheese, slice Cheese and cream Cheese ranges. The brand will be handled by the agency’s Mumbai office. The integrated mandate was won following a multi-agency pitch.

     

    Confirming the appointment, Deepak Jain, Managing Director, D’lecta Foods Pvt. Ltd., said, “Havas understood the product and its creative demands and have presented an approach that is in sync with our product vision and ideology.”

     

    Nirmalya Sen, CEO, Havas Worldwide India, said, “With its commitment to innovation and great taste, D’lecta is well poised to give the long-established players in the category a run for their money. And we are delighted to have been chosen to partner D’lecta in this journey.”

     

    Commenting on the association, Rayomand Patell, Executive Creative Director, Mumbai added, “From the very first interaction, there was great chemistry in the room. Being a bunch of foodies, working on a cheese brand excited us tremendously. We look forward to making D’lecta a household name as respected as it already is in the food services space.”

  • Havas Worldwide appoints new Digital head for Gurgaon office

    By A Correspondent

     

    Divya Uttam

    Havas Worldwide has brought on board Divya Uttam as Vice President and Business Head – Digital of its Gurgaon operations.In her new role, Divya will lead and drive the growth of digital in the city. She will also partner Pradeep Nair, General Manager – Digital and head of Havas Worldwide, Bangalore in advising the agency’s Management Committee on digital acceleration and innovation.

     

    Divya joins from Razorfish and brings on board 10 years of experience in leading Fortune 500 brands through digital transformation by planning and executing their strategies across mobile, social media and innovative technology-based solutions.

     

    Nirmalya Sen

    Nirmalya Sen, Chief Executive Officer, Havas Worldwide India said, “I have great pleasure in welcoming Divya into the Havas Worldwide family. Digital is not a division or a separate company at Havas. It lies at the heart of the agency. And therefore, it was critical we found a sharp digital strategist with the hunger of a business lead for this role. Divya fits this requirement perfectly.”

     

    Divya added, “I am honored to be given the opportunity to lead the digital mandate for Havas Worldwide, Gurgaon. I have closely followed the agency’s inspiring creative work in India and globally and am really excited to be a part of a team that is driven by its resolve to be ‘always in Beta’. I look forward to delivering cutting edge, innovative and meaningful work for our clients aimed at delivering high ROI.”

     

  • Havas Worldwide appoints Nirmalya Sen as CEO

    By A Correspondent

     

    Havas Worldwide has announced it has named Nirmalya Sen as CEO of Havas Worldwide India. He will report to Juan Rocamora, Chairman/CEO of Havas WW Asia Pacific.

     

    Stated Andrew Benett, Global CEO of Havas Worldwide and Havas Creative Group: “This is a timely and critical hire for Havas Worldwide India. We are bolstering our position in this important market. Our clients will quickly benefit from the value Nirmalya’s leadership brings to the agency.”

     

    Mr Sen was until recently President of TBWA in India. Over the course of his career, Sen has advised and helped to grow global and national brands including Nissan, Maruti Suzuki, Mitsubishi Motors, Nestle, Britannia, adidas, HBO, Dabur, Tata Tea, Pedigree, Electrolux, and others.

     

    Commenting on his appointment with Havas Worldwide India, Mr Sen said, “I am delighted and honoured to be entrusted with the care of the Havas Worldwide brand in India. Havas Worldwide’s proposition is unique: It combines the resources of a large, established global network with the innovative spirit of a young, new-age challenger brand. I’m very excited to work on growing and developing the agency’s presence in India.”

     

    No change is planned for the agency’s management committee comprising Satbir Singh, Chief Creative Officer and Managing Partner; Shavon Barua, President, South and West; Sandeep Gupta, Chief Financial Officer; and Sourav Ray, Chief Strategy Officer, under the guidance of London-based Anish Gupta, who was appointed Non Executive Chairman earlier this year.

     

  • Why do Indian agencies turn a blind idea to Idea Thiefs?

     

    By Shephali Bhatt

     

    Caution:The tone of this article is slightly harsh. In our defence, if you are in advertising you had it coming.

     

    Under ordinary circumstances, you empathise with a victim. Not with the Indian advertising industry, at least not this time. Why not? Because for the longest while now, agencies who claim to be problem solvers haven’t figured out how to prevent a basic issue that mars their existence: the theft of ideas at pitches.

     

    A few weeks ago, we had an anonymous senior adman pen a much discussed column about idea theft. It’s this convenient thing clients do as agencies present their most ‘groundbreaking’ work. They adopt (read: steal) ideas that catch their fancy without so much as a by your leave.

     

     

    The Legalese Simplified

    – Ideas cannot be protected under any law pertaining to intellectual property rights (IPR).

    – Copyrights protect expression of an idea. Patents protect inventions.

    – But, an agency can enter into an agreement with a client whereby he’d be bound to keep information given at the time of pitching confidential.

    – While industries like cinema, music, photography have strong unions safeguarding the creative folks rights, ideas are not protected under IPR anywhere. Only its embodiment in a tangible form can be protected.

    – The best way forward for a creative in any field is to be wise about their sales pitch.

    – If you’re a lyricist, share a stanza; a musician, share a tune; a scriptwriter, share a chapter.

    – And if you’re an adman, show your past work to the client or sign an NDA before showing speculative work.

    – If you are desperate, God save you.

     

    Inputs by Rahul Chaudhry, managing partner at Lall Lahiri & Salhotra, an Intellectual Property law firm)

     

    Some other agency gets to work on the campaign and soon Agency No 1 is staring at a YouTube video, now gone viral, that keeps clocking like after like. Leaving its staffers seething in impotent rage and the desire to scrawl ‘Hey, this was my idea’ in the comments thread.

     

    If this sounds distressingly familiar, look no further than the mirror while trying to find people to blame. First, agencies don’t do their homework. All clients aren’t cut from the same righteous cloth.

     

    There are Bermuda Triangles of the marketing world, who have a reputation for idea shopping. It was something a large Indian conglomerate was frequently accused off especially given its close ties with a particular agency. But typically, such clients opt for whoever quotes the lowest. And yet, pitch after pitch, ad shops go in all guns blazing, their finest creative minds working overtime, effectively delivering their best ideas free of charge.

     

    Mostly, the idea gets mutated by the time it comes to fruition so the original agency often finds its ownership hard to prove. To quote a few instances, the preorder strategy, a digital queue for the launch of a fast food chain in India was supposedly presented by an agency that didn’t get the account.

     

    A knit-wear brand is notorious for idea shopping. A creative head remembers writing a campaign for the Ministry of Tourism once. He didn’t win the account but one of his lines showed up in the final campaign. 8 out of 10 creative directors have been on the receiving end of this unabashed thievery of ideas.

     

    On the other hand, there are the rare cases of magnanimous clients like VIP who compensated an agency for using a modified version of its brand name suggestion for a new line of women’s bags – Caprese.

     

    Idea theft, like many advertising grievances, isn’t confined to India. Remember the #ShareACoke campaign? A veteran adwallah told us that when the original idea (by O&M, Sydney) was adapted by another agency in a different market, the Australian network agency created a mini uproar and got compensated. Good for them if that’s what actually happened. And what do their Indian counterparts do? Nothing. Actually, they discuss it grudgingly over a pint or few of beer.

     

    So, next to nothing would be more like it. The conversation brings about life-altering thoughts like – If the client can make us sign an NDA (non-disclosure agreement), why can’t we do the same? Legally, they can. But with agencies shying away from asking for a meagre fee hike, the chances of them demanding an NDA are slim to none.

     

    With undercutting and declining margins, agencies are under so much pressure to achieve topline, they can’t afford to say no to any fresh stream of revenue or upset a marketer by bringing up the NDA. The last thing anyone wants is the reputation of being a difficult agency.

     

    “The irony of it all is that despite being the biggest supplier of ideas, we have no command over our own product,” laments Anil Nair, CEO and managing partner of L&K Saatchi & Saatchi. The client knows agencies are desperate for new business. If he is unscrupulous, he will take advantage of the situation. It’s a sign of a shortsighted client though, says Ajay Kakar, CMO, Aditya Birla Group – financial services, to relinquish Lord Krishna for his army. We know how that panned out.

     

    Nonetheless, it’s the agency network that should boycott such clients. So, why haven’t the doyens of this industry done anything to check these defaulters? “It’s because most of our senior leaders are on extension and they don’t give a damn about where this industry is headed,” says Satbir Singh, managing partner and CCO of Havas Worldwide India.

     

    You have people who should’ve retired two years ago, getting paid a crore annually. Why would they risk anything? Rather why do they need to risk it for something that in most cases doesn’t even concern them? Celebrated creatives are typically insulated from this phenomenon; it’s mainly the mid-level creative who often ends up feeling violated. Ideas are likely to build his career and the stuff histories are made of.

     

    The agency ecosystem needs to safeguard these or run the risk of losing talent to another industry (a fad plaguing advertising but that’s for another edition). The AAAI (Advertising Agencies Association of India) says it’s working towards protecting ideas.

     

    While the call for a pitch fee went nowhere – rumour has it that agencies keen to pitch coughed up the fee themselves – in the last few years; they are looking to revisit pitch guidelines along with the ISA (Indian Society of Advertisers), shares MG Parameswaran, the association’s president and the advisor to FCB Ulka.

     

    The NDA clause will be a part of the revised guidelines, we’re told. So, when do we get this revised charter, we ask? In about three to four months, says Nagesh Alai, chairman of the legal wing. Until then, and maybe even after then, it’s open season on ideas.