MxMIndia

Tag: clients

  • How to get – and keep – a great agency. Clients, listen up!

    The Anchor: 5 ways clients can get the best out of their agency

    By Anirudha Mukhedkar

     

    #1 Intellectual stimulation

    Keeping the agency intellectually stimulated works like a magnet. The best people in the agency will want to be on your business. Because great people love great challenges.

     

    #2 Creative Sensitivity

    This is not about creative freedom or degree of interference. This is plain, simple human sensitivity about a critical function that the agency performs. Great creativity is all about risk-taking. Which is why creative people can demonstrate belief and passion in their work. This can often get interpreted as pig-headedness. And it takes experience and sensitivity to be able to separate the two. Importantly, this does not mean that creative people or their work needs mollycoddling or tactful handling. Quite the contrary.

     

    Inspire them with the brief. Show respect for their work. And be honest and consistent with your feedback.

     

    #3 Financial Security

    Fundamentally, your agency must believe that you want them to make a healthy profit. Clients who negotiate with an agency on every job might get the best deal, but are not likely to get the best out of their agency over the long term.

     

    #4 Recognition

    The agency business does not pay as well as it used to some years ago. The smart people working on your business could earn as much as double their current salaries if they were in a different industry. They are here because they love the work they do. They love the communication business. Their relationship with their work is more emotional than contractual. Words of praise, letters of recognition and public acknowledgement of the agencies and individuals work way better than any other incentive.

     

    They will love you. They will always give their best for you.

     

    #5 Expectation and Accountability

    Apart from all the nice things that you can do for your agency, sometimes to get the best out of them you need to give the agency a well-defined framework to operate in. It is critical that you spell out your expectations from the agency and the individuals working on your business. This will help not only set benchmarks and define standards, in some cases will inspire your agency to exceed expectations.

     

    Anirudha Mukhedkar is the founder and CEO of Plan B

     

  • When bigger agencies win, their folks celebrate. And when we win, the world celebrates. Enjoy being small yet lethal, and let your work score BIG, says Viral Pandya

    The Anchor: Viral Pandya on 5 ways how a small ad agency can beat the biggies

    By Viral Pandya

     

    1. Shut up and work!

    Believe me, it really helps. While in bigger agencies, people spend more time in excruciatingly painful meetings, churning out bigger strategies and smallest of ideas, you can sneak your way through by working on insights and simplicity.

     

    2. More is less!

    Remember it is never about how many pieces of work you bring to the table. And how many bucks you spend. Rather it is about coming up with a single piece of work that can do wonders for a brand, and of course for you too.

     

    3. All it takes is an idea!

    People will only remember you for your last work. So it does not matter whether you are small or big. Come up with ideas that excite the hell out of people. A great work will never get unnoticed. The same way, a bad piece of work will never get unnoticed, especially when coming from the bigger agencies. Isn’t it a win-win situation for tiny little us!

     

    4. Love your clients!

    As if they are the most important people in your life. Never forget that they have taken a great risk in you. They have given you an opportunity to prove your mettle. Don’t break their trust. Thrill them with great work. Take our instance; we share a great camaraderie with our client. We have enough and more freedom to work ingeniously. And together we believe in creating work that works. It is absolutely no surprise seeing our clients grow multifold. And that’s the reason we are winning international awards on our regular brand work, year after year. We always take our clients to each and every award show, and let them receive the awards. For us, looking at their faces glowing with pride is actually far bigger than the award itself.

     

    5. Let’s win!

    For us, it is nothing but Guerrilla warfare. When you are small you work as a tribe. A strong combative unit. You are not afraid to lose. You are like Spartans taking on the might of big. Lead from the front. Take your team forward, and the glory shall be yours. People love to support the underdogs. Nobody expects anything from you. When bigger agencies win, their folks celebrate. And when we win, the world celebrates. Enjoy being small yet lethal, and let your work score BIG.

     

    Viral Pandya is Chief Creative Officer at Out of the Box.

     

  • MxMIndia kicks off its countdown to Goafest 2012 with an interview with the organising committee chair

    10 Days to Go-Goafest! It’s all about celebrating ideas: Arvind Sharma

     

    As the countdown begins for Goafest 2012, Arvind Sharma, Chairman Goafest 2012 and Chairman, India Sub-continent, Leo Burnett, speaks to MxMIndia’s Tuhina Anand on the festival this year and why it is truly the celebration of creativity at its best.

     

    What can one expect from Goafest 2012? How will it different from last year?

    The Festival will stay true to its fundamental vision. It is a platform for celebrating creativity and a source of inspiration. Most importantly for the entire fraternity comprising young and not-so-young, Goafest is the preparatory ground for the industry to gauge where and how to go forward. I feel that the core, sometimes, is forgotten in the bid to do something new.

     

    I mean, we live in a world which is changing rapidly, so having something new is inevitable. If you look at successful festivals around the world 90 per cent remain the same. Similarly, at Goafest, we have defined categories and 95 per cent remain the same in terms of predictability of entering, judging, Awards Governing Council and Goafest Committee. There is consistency in that format and our effort of providing conversations. All this is same as what one had last year.

    Having said that about the predictability factor, let me also add that moving forward is equally important.

     

    So, what’s new?

    This year we are looking at ways to involve clients in a meaningful way. The fact is that, there would be no advertising if there were no clients. The business of advertising is about partnering with the marketers. We, at Goafest, believe in evolving vision that doesn’t really mean evolving identically, but in evolving together. We look at bringing in more opportunity for conversations and that’s the reason why we have brought clients this time into the seminar.

     

    There is a slight change in the format. So far, there have been series of international speakers, while some of these presentations have been received well, some weren’t, and there have been questions on the relevance of those to India. Changing that, we have brought in senior Indian clients to raise questions after the presentation. So there will be 30-35 minutes for the speaker followed by 10-15 minutes of Q&A led by a senior Indian client. He or she will be the voice and mind of the audience and bring in the Indian perspective to the entire presentation by agreeing, challenging, bringing contextual light and interpreting the whole presentation.

     

    We have also brought the Marketing Wizards to Goafest. This is calling the under-30 staff of the marketing community. We have had a good response and we expect overall 70 to 80 major advertisers to participate, which include team of two people representing to some even registering team of 30 people even though we have a limit to numbers.

     

    Why this whole idea of bringing in Grand Prix to all verticals?

    Grand Prix, traditionally, has been awarded in Print, TV and Integrated. This year, we have expanded the Grand Prix to cover all the 9 verticals. This was not an easy decision and the step was debated. We believe that the time has come for specialists in area to move to the centrestage. I don’t really know if the jury will find works worthy enough for Grand Prix in each of the vertical, but this would help in finding worthy advertising and celebrating it around India and even around the world.

     

    For a young designer who is always on the periphery of an agency, winning gold is good but winning the GrandPrix might help in moving the same person to leadership position. We hope that the move will catalyze long term fundament change in the way we create advertising.

     

    We hear this year there are entries from other South Asian countries?

    Yes, we have entries from Sri Lanka and Pakistan and we will have delegates from Sri Lanka and Bangladesh. In South Asia, we have different cultures but there are more similarities than differences within those cultures and we can learn a lot from each other. Unfortunately, the politics of the subcontinent is more difficult. We had planned a road show in various countries but our passports got stuck and this could not happen.

     

    Can you throw some light on the conclave and the seminar?

    We have put together an enviable list of names and these are speakers who really are worthy of listening. Jean-Yves Naouri, COO Publicis Group spends almost 150 days in flight. He knows what is happening in the business around the world and will share his valuable insight. Tim Love has been involved with theCannesand he played important role in the shaping of the future of Omnicom Group. Jonathon Mildenhall, VP of Global Advertising Strategy and Creative Excellence, CocaCola promises to be stimulating session. Steven King, CEO, ZenithOptimedia will also be on panel. Anuradha Sengupta, who loves throwing challenge, will be part of the session.

     

    On the seminar speakers, Amir Kassaei, Chief Creative Officer, DDB Worldwide, Rishad Tobaccowala, Chief Strategy and Innovation Officer, VivaKi and Prof John Philip Jones, Emeritus Professor at the Newhouse School of Public Communications,Syracuse University,New Yorkwill be speakers. While the world is talking video as the future, Lucas Watson, Vice President, Global Sales and Industry Marketing, YouTube will tell us how and Simon Wardle, Chief Strategy Officer, Octagon will be worth listening to for all the planners in the industry. Erik Vervroegen, International Creative Director, Publicis Worldwide will give his take on creativity. We will announce one more name in this list soon. From the Indian marketers side who will be part of Q&A, we have Sanjay Behl from Reliance, Kainaz Gazder from P&G, Viral Oza from Nokia, Gayatri Yadav from Star India and Hemant Bakshi from Unilever.

     

    Awards have been under the scanner, do the controversies surrounding it mar the event in anyway?

    Awards show will have criticism. What is driving us is the celebration of creativity and look at this Fest as a platform to prepare ourselves for the way industry will go forward.

     

    Why did the Goafest Committee decide the theme – Magic of Ideas?

    Everything that happens at festivals is ideas. While advances in technology and database is important, but what we celebrate is ideas. If we add everything on an excel sheet, we will see that when a brand gets a lot of traction or if it is ignored, it is all to do with ideas. No client launches a product with the intention of not succeeding, so getting it right is important. For a product to be embraced, it has to connect with people and this cannot be reduced to a formula but has to do with the magic of ideas.

     

    The awards have been leaked in the past, losing some of its credibility, how do you ensure that this doesn’t happen this year?

    We believe that awards will not be leaked. In this, the media as well as the organizers have a role to play. There is a symbiotic relation. We do our best to avoid any such incident. Some information has to be shared with the media beforehand, but there is an embargo on release information and last year journalistic fraternity showed a sense of responsibility. I will add that the media has equally a big stake in the Fest.

     

    What will you say to the agencies that have decided to stay away from the fest?

    Whether to participate or not is an agency’s decision. We on our part, including the AGC, have been ensuring that our job that includes category, rules, audit and the jury does their job well. Let creative minds debate as for us touch wood, thing are going as per planned.

     

    If you have to send a formal invite to the industry for the Fest what would you say as to why must the fraternity attend?

    You will get to see the best of work and see the best creative minds judging what they think is worthy of awards. You get to interact with seniors and bright creative minds which many times is impossible in the busy schedules that we lead. Besides you will get to hear exceptional speakers’ line-up.

     

    Goafest creates the space for debate with peers and youngsters, which includes large group discussions and one-on-one interaction. We are expecting around 2,500 people to attend Goafest this year. Not to forget that Goafest is not heavy-handed like training sessions but good learning place where you also have loads of fun.

     

    Personally for you, how has it been plugging all the gaps before the festival?

    We have a very big team working across agencies. There is a sense of joy and shared sense of purpose to make Goafest a success. We are in it together and there still is a fair bit of work to be done. However, it’s been an enjoyable experience.

    Click here to view all Goafest 2012 stories

     

  • Having worked on both sides, client and agency, Aniruddha Oka is in the perfect position to give us his point of view.

    The Anchor: 7 ways of building a successful agency-client relationship

    By Aniruddha Oka

     

    #1 Like any business relationship, a successful agency-client relationship stands on the basic pillars of involvement, trust, mutual respect, empathy, freedom and space.

     

    #2 Firstly, for a relationship to be successful it has to be a win-win situation in the long run. And it’s here that the empathy becomes an important factor where one needs to see from other’s window, of course without detriment to one self.

     

    #3 A successful relationship can be built on trust, integrity and an egalitarian platform where both the parties respect and acknowledge the need for each other. This is built only over time, and one needs to invest that.

     

    #4 Getting to know the client’s brands/products/services as much as he/she does, if not better, is essential. Specifically so for industrial/techno products. Get to know their clients and customers, because a different perspective and POV is what clients seek and respect their agency for. And without a deep understanding of client’s customers, an agency cannot provide one. Similarly, getting to know the agency key people as ‘people’ is critical for understanding their unique strengths to harness.

     

    #5 Respect each other’s capabilities and give freedom/space/time to do their best in what they are best at. Understand and appreciate that clients have their internal clients too, and so does the agency.

     

    #6 Be truthful, honest and frank while giving advice, since it helps both, clients and agency, in the long run. I’d rather be remembered for a piece of advice that’s not liked, than one that was not right but just pleased someone.

     

    #7 Meet off-line in a deliberate and planned way to give and take feedback. Encouragement works wonders and does not cost much, but surely goes far beyond.

     

    Aniruddha Oka is Chief Operating Officer, Quadrant Communications.

     

  • MSLGROUP has announced the launch of a global Crisis Network of 50+ experts, to advise, guide and support clients in troubled times, connected by a proprietary real-time platform.

    Dial MSL if you’e a client in a crisis

    By A Correspondent

     

    MSLGROUP has announced the launch of a global Crisis Network of 50+ experts, to provide the best advice, guidance and support for clients in troubled times. Connected to each other by a proprietary real-time platform, the network is devised to help business leaders prepare for a new normal: today’s fundamental reset in dynamics between individuals, influencers and institutions around trust, power, risk and crisis. Alongside 24×7 access to the platform, the crisis experts are also able to leverage the network’s crisis planning framework and crisis simulation workshop — to help clients plan for and respond to crisis situations effectively. MSL is represented in India by Hanmer MSL and 20-20 MSL amongst others.

     

    Pascal Beucler, MSLGROUP’s Chief Strategy Officer commented, “Today, business leaders must master the three key interplays shaping crisis in the “new normal”: the interplay between mainstream media and social media, the interplay between local and global dynamics, and the interplay between crisis planning and response. MSLGROUP’s Crisis Network is a one-stop shop to help guide companies and institutions to do just that.”

     

    Marking the Crisis Network launch, the team has also published its first report, an e-book titled When Every Crisis is Global, Social and Viral. Section one explores how social media is changing trust, power, risk and crisis. Looking first at the role of social media in societal upheavals in the West, the authors then move to the East and review how social media is changing the news ecosystem in China, eroding the wasta system of personal influence in the Middle East and uniting the Indian middle class in a grassroots movement against corruption.

     

    The second section outlines how corporations can leverage social media to manage risk and reputation. The team of experts then take a look at how social media can play a role at each stage in the crisis curve, describe the art and science of crisis simulation, recommend engaging third party influencers in crisis planning, share lessons from managing the global Crisis Command Center for BP, provide a playbook for handling a crisis on Facebook and end with tips and tricks on crisis management.

  • How to cultivate the client – and nourish your business.

    The Anchor: 5 ways to maintain a healthy client-agency relationship

    By Akshar Peerbhoy

     

    #1 No is a simple two-letter word. Learn it, memorize it and say it!

    “No” really is the hardest thing to tell a client, right up there with “goodbye” and “sorry”. However, if you don’t get yourself to say it, the consequences could be much harder to deal with! If you can confidently say, “No” and live by it, your client will actually respect you and the agency, far more than a desperate-to-please yes-man!

     

    #2 Set clear expectations.

    Like marriage, you should always know what you’re getting into when you sign a client on. If you don’t, then set your cards on the table right at the beginning. He might ask you for the moon, but be frank and tell him just how far you are ready to reach out for him.

     

    #3 Under-promise and over-deliver.

    When you sit in the client’s boardroom with the suited lot, don’t be over-eager to display your grey matter and spill all your beans at once. And, don’t promise the afternoon’s deadline. No matter how passionate and eager you may be, it’s always the best strategy to promise him the lamp post and then deliver the stars.

     

    #4 Be his best friend.

    If you can share a drink with your client and talk about anything under the sun, except your work, you are probably going to find your rightful place in his good books as much as at his corner office. Ask him about his pending promotion or tell him where to eat on his next vacation in Hong Kong. He’ll remember to forget your few mishaps and missed deadlines, in time!

     

    #5 Remember the three Vs – Value, Value and Value.

    The ultimate test of any client-agency relationship is always reserved for the end of a contract term. This is the time when the agency folk succumb to excessive nailbiting and nervous breakdowns. The strongest survive, not only because of points 1-4, but also because they have delivered value to the client, time and again. Value beyond savings, free media space and extra ideas. Value as defined by the client. Even if it means being at the meeting 20 minutes earlier each time. Or finding his vendor for him. Do it, it will save you a lot of trouble on D-day!

     

    Akshar Peerbhoy is Director at Maa Communications.

  • There are times when you are saddled with clients who aren’t worth your aching back. People so daft, you’d rather terminate them than self-destruct yourselves.

    The Anchor: Prathap Suthan on 10 character indicators for an agency to dump a client

    Nothing is more rewarding than a client who sees the agency as its redeemer, partner, marketing dept., brand builder, wealth creator and undying fan. Most of us have had the pleasure to work with some fantastic and inspirational clients.

    But there are also times when you are saddled with clients who aren’t worth your aching back. People so daft, you’d rather terminate them than self-destruct yourselves. I once worked for a global automobile client who turned out to be the worst kind, and I bayed for sending them a sack letter screen-printed on a jute sack. However, the agency bookkeepers were too bothered about pending bills and we eventually had to pitch a bigger automobile client, win the business, and then eject the client.

    I am sure you can do without a couple of clients in your portfolio. Clients who don’t let you do great work, clients who have stopped contributing to your bottom line, clients who keep you on a diet of insults, and clients who don’t share your passion. You don’t need me to tell you what you need to do. But just in case, you missed the signs, here are some telltale client characteristics or characters you must look out for. There are more, but these are perhaps the more evident symptoms.

     

    #1 When the client turns Scrooge

    Here’s the client who changes stance all of a sudden. Every cost, expense, investment has to be borne by the agency. Almost like it’s the agency’s fault that the client has to spend money to advertise. This is a reflex to a cost cutting drive initiated by the CEO, and it’s a time when they’d like to evaluate all past spends. With supporting bills. From here on, you aren’t going for meetings on advertising and brand building. They will be all about haggling. Trust me, this relationship will lead you to Shylock.

     

    #2 When the client turns Cinderella

    This usually happens when the Lala’s young son or daughter takes over the business. Armed with a fancy MBA from hinterland USA, this zero advertising brain will never get the big picture. Do all you want, and waste all your adrenaline. Everything that you do will never be up to the mark, and everything you do will be incomprehensible. Criticism, blame, and threats are what you’d now hear. And if you are not an agency making names in the wine circles, your time was up yesterday. This pumpkin will implode.

     

    #3 When the client turns Piyush

    There comes a time when the CMO changes his role. Overtly. Instead of ensuring that the marketing team gets their briefs right, the head of marketing suddenly becomes the CD on the account. Once is a while, all CMOs will like their pet idea to bloom into life. We will even indulge them. There will be scripts thrown at you, plots suggested, headlines rattled off, references to Nike, ‘when I met Piyush’, etc. But when these become a daily affair, and when the regal curls of your agency’s moustache droop, pull the damn plug.

     

    #4 When the client turns Titanic

    All of sudden, you’d notice that your client has hit an iceberg. There’s been an inexplicable end to work. Even a little sticker is on its 9th iteration. And the discussions are all over the place with hints of sarcasm and remorse. Somewhere he or she has become unsure, rudderless, and powerless. He or she has lost clarity, focus, and is possibly on grace period. Your bills too have been on hold for a couple of months. This is a sinking ship, determined to take the agency down with it. Get the lifeboats out.

     

    #5 When the client turns Jellyfish

    This is a variation to the above. This is about the disappearance of the conviction bone. When major campaigns are presented to the Board,or when budgets are shared with the CEO, or when a piece of creative has to be defended, this variety will make its appearance. They will turn white, or pretend to take an urgent call, or look at you with a pleading sweetness. Beware, this is poison. Soon, everything you do will come back to you, everything is your mistake, as are the listless results of every campaign. When this becomes a habit, stand tall, show spine, and squash jelly.

     

    #6 When the client turns Shakespeare

    Ah, here is the drama queen or king. Nitpicking rajahs and ranis. This is when the smallest of mistakes take on the biggest of proportions. Imagine you haven’t delivered on a label, or a small proofing error gets noticed in the layout, and suddenly mobiles are whipped out and your holidaying CEO is hauled over coals. Every client is allowed this show of power to belittle the CD and the Account Head once in a while. But if every meeting gives you the feeling that you are no longer what you think you are, that you are redundant, and you are no longer capable of anything right, it’s high time you bring down the curtains.

     

    #7 When the client turns Hitler

    This is when the reign of the tyrant begins. This lady or gentleman is all about telling you and emphasizing where you stand or squat in the pecking order. Impossible deadlines. Impossible language. Impossible tasks. Just to ensure that the agency is always kept in a servile mode. Usually we revel in being challenged. When we go out and do things impossible. Pulling off magic, saving the day etc. But when this begins to happen day in and day out, time and respect are of no consequence or importance, and every piece of work is a struggle to sell, assassination is the only recourse.

     

    #8 When the client turns SlimeBall

    Some of these otherwise incorruptible gentlemen have a completely different face. Slowly and surely you will be made obvious of his penchant for the crooked. This is when you are deftly asked to keep a cut on the side for the films that he is approving, or the print run he has authorized. He is also pretty blatant about his appreciation of single malts, the next holiday destination he is contemplating, and his ‘I am so looking forward to some stimulating evening company during the film shoot.’ Most agencies would rather not accept severe morality breaches. But if I were you, I’d call in the mafia, er..media.

     

    #9 When the client turns Unicorn

    For a client who was always accessible, you’d notice that you don’t get to meet him or her anymore. Meetings are called, only to be postponed. Appointments are given, only to be cancelled. Calls aren’t put through, and the mobile is always ringing, never answered. Chances are the CMO is busy. But more often than not, he or she is talking to another agency behind your back. Or is gutless to tell you that the relationship is over. Or has been instructed by the MD that his friend’s agency will be taking over. A client who strangely transits to the mysterious and mythical side of life is more than enough warning for you to see the last of this beast.

     

    #10 When a client turns SonofaPitch

    I don’t know why they do this. But there are some clients who believe that ‘I will call for a pitch’ is enough to send their agency scurrying to get their brains back. Pity. Fear will only make an agency timid, and not cleverer. Ideally, call their bluff and tell them to go ahead and announce the pitch. Chances are they won’t. The pickings will be slim. Personally I love pitches. Because I believe that a pitch on an existing business is one more opportunity to show the client that I am better than anyone else. But then, if every second meeting is to keep cribbing and keep echoing the pitch intent, sack the moron. He or she doesn’t deserve you. Oh yes, change the P to a B.

     

    Prathap Suthan is the Chief Creative Officer at iYogi.

  • Sanjay Tripathy, Executive Vice President and Head, Marketing and Direct Channels at HDFC Life, on what you should look for while selecting an ad agency.

    The Anchor: Sanjay Tripathy on 7 reasons a marketer chooses an ad agency

    #1 End-to-end expertise and servicing. An advertising agency which provides a bouquet of services and is capable of creating effective 360-degree integrated communications campaigns is important, as classic one-dimensionaldvertising is becoming less relevant in the current environment.

    #2 Team credentials and clients handled. People form the most important part of an advertising agency, and their credentials and experience are a huge factor in deciding to work with them. The advertising agency needs to be evaluated to determine their expertise in handling different business categories, especially their experience of working on your type of business and if they understand the competition in your field. At the same time, it is important that the agency have some experience in other business sectors as it brings in fresh ideas and helps create clutter-breaking communication.

    #3  Size and scale of agency. It is important to ascertain whether the agency is adequately equipped to deal with the corresponding size of the client’s business in terms of creative, operational and technical resources.

    #4 International exposure. The more the agency has interacted with global clients and has experience in creating campaigns globally, the better. It helps bring in more professional working and a lot of fresh ideas.

    #5 Consistency in dealing. The ability of an agency to maintain consistency as well as transparency in dealing with its clients is very vital from a client’s perspective. It enables ease in dealing on a day-to-day basis and helps meet timelines and implement campaign plans more efficiently.

    #6 Strength in research. A strong research wing in an agency helps ensure that the campaign is backed by high sensitivity in terms of socio-cultural understanding and aesthetics while maintaining the brand philosophy. The tools that the agency uses in planning campaigns and analyzing the brand and competitors need to be scientifically prepared.

    #7 Balance between creative and business strategy. A path-breaking creative idea may not always be the best solution for a business problem. An agency which understands the importance of business problem-solving through communication is beneficial in the long run. Also, its ability to align with the long-term strategy of the client is important.

     

    Sanjay Tripathy is Executive Vice President – Head Marketing and Direct Channels at HDFC Life.

  • Sanjay Tripathy, Executive Vice President and Head, Marketing and Direct Channels at HDFC Life, on what you should look for while selecting an ad agency.

    The Anchor: Sanjay Tripathy on 7 reasons a marketer chooses an ad agency

    #1 End-to-end expertise and servicing. An advertising agency which provides a bouquet of services and is capable of creating effective 360-degree integrated communications campaigns is important, as classic one-dimensionaldvertising is becoming less relevant in the current environment.

    #2 Team credentials and clients handled. People form the most important part of an advertising agency, and their credentials and experience are a huge factor in deciding to work with them. The advertising agency needs to be evaluated to determine their expertise in handling different business categories, especially their experience of working on your type of business and if they understand the competition in your field. At the same time, it is important that the agency have some experience in other business sectors as it brings in fresh ideas and helps create clutter-breaking communication.

    #3  Size and scale of agency. It is important to ascertain whether the agency is adequately equipped to deal with the corresponding size of the client’s business in terms of creative, operational and technical resources.

    #4 International exposure. The more the agency has interacted with global clients and has experience in creating campaigns globally, the better. It helps bring in more professional working and a lot of fresh ideas.

    #5 Consistency in dealing. The ability of an agency to maintain consistency as well as transparency in dealing with its clients is very vital from a client’s perspective. It enables ease in dealing on a day-to-day basis and helps meet timelines and implement campaign plans more efficiently.

    #6 Strength in research. A strong research wing in an agency helps ensure that the campaign is backed by high sensitivity in terms of socio-cultural understanding and aesthetics while maintaining the brand philosophy. The tools that the agency uses in planning campaigns and analyzing the brand and competitors need to be scientifically prepared.

    #7 Balance between creative and business strategy. A path-breaking creative idea may not always be the best solution for a business problem. An agency which understands the importance of business problem-solving through communication is beneficial in the long run. Also, its ability to align with the long-term strategy of the client is important.

     

    Sanjay Tripathy is Executive Vice President – Head Marketing and Direct Channels at HDFC Life.