Tag: Ashish Shah

  • Reactions to Budget 2017-18

     

     

    Although there may not been any specific media and entertainment-related provisions in the Budget, there is an overall mood of positivity in the sector. Although no one has given a specific forecast, there is a belief (or at least a hope) that with the housing, auto, telco and most importantly FMCG sectors having a positive outlook, adspends could increase.

    Here are a few reactions we received to Budget 2017 from a cross-section of the media and entertainment sector and a consulting major (published here in no specific order):

     

    IBF on the Budget

    The Indian Broadcasting Foundation (IBF) commends the efforts put by the Finance Minister in presenting a reform oriented budget mainly focused on Rural, Social and Infrastructure sectors. We are certain it will help in further strengthening the foundations of the Indian economy.

     

    The massive thrust on Infrastructure sector in general, and on the social and rural sector in particular, will go a long way in generating additional income and employment. This, we hope, will provide direct and indirect impetus on the growth of the Broadcasting sector though enhanced spends on advertisement. The 5% tax relief provided to the MSME companies is also a step in the right direction.

     

    “India is on the threshold of scripting a successful growth story. It is already the world’s fastest growing economy. The Union Budget presented by Finance Minister will help in consolidating the benefits of this unfolding economic regime,” said IBF President PunitGoenka, while hailing the Budget proposals and describing it as a transparent instrument for prudent fiscal management. He was also hopeful that some of the specific proposals and concerns raised by the broadcasters in its pre-budget memorandum are addressed soon by Hon’ble FM.

     

    The IBF welcomes the Finance Minister’s proposal to allow carry forward of Minimum Alternate Tax (MAT) up to a period of 15 years instead of the present 10 years. “The Foundation was, however, extremely hopeful that the Government would consider the suggestion for granting ‘infrastructure status’ to the broadcasting industry along with permission to carry forward of losses in case of amalgamation or merger as that would have made the M&E sector a more viable engine of speedy growth,”said Girish Srivastava, Secretary General of IBF.

     

    Speaking on the budget,  A Mohan, President-Legal and Regulatory Affairs, ZEEL re-emphasized on the need of Infrastructure status for the Broadcasting sector as the Broadcasting, Cable and DTH sectors fulfill all the eligibility criteria required for qualifying as “Infrastructure services” viz investment criteria, creation of assets giving enduring benefits, employment criteria and contribution to exchequer in the form of direct and indirect taxes and accordingly this sector deserves to be treated as Infrastructure industry thereby qualifying for benefit u/s 72A(1) of the Income Tax Act.

     

    IBF is certain that the Government would revisit this issue on a priority basis in line with the overall theme of its budget to promote infrastructure in country – both physical and digital.

     

    Sudhanshu Vats, Group CEO, Viacom18 & Chairman, Media and Entertainment Committee, CII:

    “Much had been speculated about the economic slowdown post demonetization. With this budget, the government has taken important steps to boost the economy in a structured manner, building on the promise of transparent growth. Steps to liberalize the FDI regime further coupled with the abolishment of FIPB and tax reforms for MSME’s are bound to have impact in the foreseeable future. This budget has seen some positive solutions to tackle poverty in our country including one of the highest allocation of funds to MNREGA and rationalization of rate for the lower personal tax slabs. I am particularly enthused by the strong reforms push for digitization and look forward to digital transactions increasing in the country. This also augurs well for digital consumption of video content. The move to cap political donations in cash at Rs 2000 and all cash transactions at 300,000 are also much-needed, bold steps that are in line with the government’s commitment to uprooting corruption. With Swaach Bharat being close to our hearts, the budget has built further on this theme in a welcome move. I’ve said this before and will say it again: as the M&E sector we have a lot to gain from buoyance in the economy at the aggregate level and I believe this Budget has delivered on that front.

     

    Punit Goenka, MD & CEO, Zee Entertainment Enterprises Limited:

    “ #Budget2017 speaks a lot about the Government’s positive & committed approach towards creating a stronger & balanced economy. Being directionally right & focused on spending in growth centric areas, it clearly reassures the fact that #Remonetisation is in! ”

     

    Ashish Bhasin, Chairman & CEO South Asia – Dentsu Aegis Network:

    The Budget has some good growth oriented features, which should help the overall economic growth. Whenever the economy grows by 1% point, advertising grows by 1.5 – 2% points and therefore this should benefit the advertising industry in the long run. There are several steps to encourage Digitisation. This is the  right direction and eventually this will also benefit the Advertising Industry. The fact that the Service Tax was not raised is a relief and the Finance Minister has taken into account  the sufferings caused by temporary setbacks due to demonetization and that is a welcome step.Personal taxation has shown some marginal relief, which should put some money into the pockets of people and spur the economy, though I wish some more had been done  on that account. There was an expectation for corporate taxation to be reduced. Unfortunately,  particularly for mid to large organised sector, that has not happened but hopefully it will happen in the near future. Overall, the Budget is better than what we had anticipated, for the Advertising & Media Industry  in my view.

     

    Deepak Lamba, CEO, Worldwide Media

    The Union Budget 2017 doesn’t include much on the  M&E sector, however there are some points that will have a positive impact on our industry. The budget reinforced India’s huge shift towards digitization especially with the proposed deployment of high optic cables to increase internet penetration in rural India. This is a big positive for content creators like us, as it will boost the digital content consumption across online and mobile platforms. Further impetus on digital payments and transactions will eventually help the subscription model. Also, the government’s move to abolish FIPB to make the inflow of FDI smoother and to consider liberalisation of the FDI policy will have a positive impact for players across sectors in the long run’’.

     

    M K Anand, MD & CEO, TIMES NETWORK

    After the recent massive policy implementation of demonetisation, my expectation was of some radical reforms. I was a bit disappointed on that count. However, enhanced provision for MNREGA and allocations for rural, agriculture and allied sectors and a clear push for the affordable housing sectors are the silver linings. Agriculture and real estate are the most important employment generating sectors in India. This should improve the rural situation which is still recovering from demonetisation. Hopefully that will have a ripple effect on spending and the larger economy.”

     

    Rohit Ohri, Group Chairman and CEO, FCB India:

    The focus on reviving rural consumption, digital India and Swayam were the highlights of Budget 2017 for me. The high impetus on digitisation will pave the way for empowerment of the common man. And will open doors to a massive opportunity, untapped as of now, in the digital space. Overall, a progressive budget.

     

    Tarun Katial, CEO, Reliance Broadcast Network Limited:

    Budget 2017 is neutral for the M&E sector although the consumption-centric Budget will put more money in the pocket of the common man and hence help the advertising and broadcast industries. Radio broadcast industry has requested specific policy measures like 5% GST rate, reduction in custom duty for capex, etc and we look forward to the announcements when the GST rates are announced.

     

    Sreedhar Prasad, Partner, E-Commerce and Start-UPs, KPMG in India

    The Government gave income tax exemptions to start-ups with certain conditions last year. For the purpose of carry forward of losses in respect of such start-ups, the condition of continuous holding of 51% of voting rights has been relaxed subject to the condition that the holding of the original promoter/promoters continues.

     

    For start-ups, the condition of continuous holding of 51% of voting rights has been relaxed. Now, if the shareholders having voting rights continues to hold those shares, the Start-ups will be eligible to carry forward those losses. In other words, fresh infusion of funds will not obviate start-ups from carry forward of losses. This will be significant advantage to Start-ups which are likely to be profitable in say 4 to 5 years’ time frame as this will reduce their tax burden.

     

    The profit linked deduction available to the start-ups for 3 years out of 5 years is being changed to 3 years out of 7 years.

    This would be a big benefit for startups since they can choose which all consecutive 3 years they can avail tax exemption within a wider time frame of 7 years based on their assessment of the business in the future.  Many startups in Technology products, Pharma & Healthcare, Consumer products, Education and B2B online businesses would benefit considerably through this reform since they would have a higher chance of being profitable within the period specified.

     

    The Government is targeting INR 2500 Crore worth of digital transactions by FY18. Towards this, they are encouraging rollout of 20 lakh Aadhar based PoS machines and another 1- lakh additional POS terminals through banks over the coming few months. To enable access to digital services at low tariffs and increase the adoption of BHIM app for mobile payments, Government also announced INR 10,000 Cr allocation for Bharatnet for providing high speed broadband to 1.5 lakh gram panchayats, supplemented by removal of all duties on devices – such as PoS machine, fingerprint reader etc. – used in cashless transactions.

     

    Given the clarity on digitization of transactions, businesses will continue their efforts on enabling cashless transactions on their offline and online channels. These initiatives will not only increase the fraction of cashless transactions from current consumers, but also serve as a catalyst for onboarding new ones. Bill payment for utilities as well as services such as telecommunication, dish TV and others will be among the early beneficiaries of this initiative. Overall transparency in the system will rise on account of the digital trail and over time, the transactions will also become more secure.

     

    Amarjeet Singh, Partner – Tax, KPMG in India

    “Although there are mix responses to the Budget and there are many such areas where Government could have done more. However, from a startups perspective, the Government has taken care of key demands to support this sector.

     

    Clearly, the focus of the Government is on the ‘Digital economy’, starting from the impetus on building requisite infrastructure for digital transactions, promoting BHIM application through referral bonus and cash back schemes, incentivizing small and medium tax payers to do digital transaction and save 2% additional tax, exempting excise/custom duty on POS equipment etc. These steps would bring in more people on the digital platform and thus, helps the entire e-commerce sector.

     

    From a tax perspective, for Start-ups, the Government has accepted three key demands, firstly, extending the period of claiming deduction to 3 years out of 7 years, second – relaxing the carry forward of losses rules, thirdly, the Government has also given boost to investor by clarifying that conversion of preference shares into equity will not be taxable.

     

    In summary, the long term future of the e-commerce and Start-up sector in India looks robust with more and more people coming on digital platform. It would be interesting to see the investors perspective on growing Indian digital consumer market. “

     

    The stock markets seemed to appreciate the Budget, with the Sensex and Nifty rising steadily as Jaitley’s speech progressed. When Jaitley finished, the Sensex was more than 300 points up and finished the day more than 480 points in the green.

     

    Jaideep Shergill, Founding Partner, Pitchfork Partners:

    There seemed to be a strong, if not euphoric positive reaction from industry. The worry is the fiscal deficit. While the finance minister reiterated his commitment to maintaining it at 3% from the next fiscal, the failure to stick to it will worry many. The aggression on rural development, the socially backward and agriculture will be seen by many through the lens of the upcoming Assembly elections in Uttar Pradesh, Punjab and Goa. These are politically significant and losses in these states would severely set back the NarendraModi government. Also, the greatest challenge will be effectively implementing what has been laid out in the Budget documents. This has historically been a problem in India, and could derail this government’s agenda.

    Similarly, how effectively the government rolls out its digital economy measures will be keenly watched. Demonetisation was turbulent and more such shocks to the system could be disastrous. Having said that, a paperless economy would be greatly beneficial to the economy, ensuring greater transparency and compliance.

    This is a politically significant year for the Modi regime and ensuring the effectiveness of its economic and social agendas will be critical for it.

     

    Tanay Kumar, CEO and Creative Director of Factral Ink Design Studio.

     

    The Union Budget 2017 gives a huge impetus to Digital India. Incentives like no service tax on digital rail bookings, digital pension distribution system for retired defense personnel for easier access to their funds, the DigiGaon initiative to provide tele-medicine, education, and skills, through digital technology and two new schemes to promote use of BHIM should drive digital traffic.

    Along with this steps to strengthen connectivity with high-speed broadband on OFC will be available in more than 150,000 gram panchayats, with hotspots and access to digital services at low tariffs, and the emphasis on cyber security with computer emergency response team to be established for the financial sector to work in close coordination with financial sector regulators and other stakeholders, with boost confidence in the people to use digital platforms.

    As a Digital Design company we are really excited on the opportunities that this budget has created in developing some path breaking work in the areas of user interface and user experience.

     

    Ashish Shah, CEO and Founder, Vertoz

    The budget presented by the Finance Minister is encouraging for different strata of society. From agriculture and rural economy to digital initiatives and from FDI to relaxation in tax slab in the entry category, the Finance Minister had something for all.

    As a tech-based advertising firm, Vertoz welcomes these measures announced today to promote the digital sector. From infra layout to digital transactions and from introduction of Aadhaar Pay to cyber security, Budget 2017 is certainly a booster for the digital economy.”

     

    Sandeep Goyal, Chairman, Mogae Media:

    It is a growth oriented budget with special emphasis on youth and rural, and large provisions for skill development and alleviating unemployment. Combined with the digital thrust, this should help brands focussed on younger audiences especially outside cities. Two-wheelers, telecom, handsets, ‘get-ahead’ education products, grooming and accessories (look-good) products should all receive an advertising fillip.

    Digitisation of payments and purchase should help enhance the geographies of e-commerce making more brands more easily available to larger numbers of newer customers. This is a new opportunity for advertising and a new challenge for targeting right media to right customers through right apertures at the right time.

    GST will help brands effect more uniform and deeper distribution. This should naturally enhance impact of advertising. I see this as big opportunity for targeted programmatic advertising especially on mobile.

     

    Vivek Bhargava, CEO, DAN Performance Group:

    It’s a good budget overall and an extremely positive one for the digital industry. The strong focus on promoting a digital economy through various initiatives on the digital payments front will give a great impetus to the digital revolution that the country is currently undergoing. We are witnessing a significant increase in digital transactions owing to the cashless movement already, which is a huge indication of the times to come – largely in the benefit of the common man. It’s encouraging to see the government introduce movements like ‘Digi-gaav’ and others which will take digital technology to the rural areas where most of the country’s population is actually based. This aggressive digital push is sure to contribute substantially in making India one of the fastest growing economies in 2017.

     

    Tripti Lochan, CEO, VML SEA & India:

    The government has created a budget with prominence on digital.  Demonetisation’s longer term benefits will percolate – as the first step towards a cashless economy.  But more importantly, there are incentives across all areas of the budget pushing digital.

     

    Rahul Puri, MD, Mukta Arts:

    The Union Budget this year has focused more on uplifting some of India’s poorest sections of society. While this year again the media and entertainment sector has been overlooked, however some announcements will definitely help our industry in many ways. Setting up the cyber security teams will help fight piracy, similarly, the government’s push towards Internet penetration in rural markets will help increase content consumption and increase the audience base. Further the abolishment of FIPB will make it easier for foreign investors to invest in Indian companies.

     

    Venugopal Ganganna, CEO, Langoor:

    There are a few positives for the advertising world. The impact won’t be an avalanche increase in spend in advertising rupees, but rather, more like drops filling up a bucket. Firstly, the strong push around digital transactions will result in greater digital spends. That should see some direct increase in digital marketing spends in particular. The reduction in tax rates will have some positives too. For smaller businesses, they will have slightly more room to invest within their business. That should see an increase in their marketing spends. News around making credit more available through banks will see businesses be more aggressive around building their brand. That increase in liquidity, especially for smaller businesses will directly impact advertising spend. The increased infrastructure spend will infuse some capital in the economy. Consumption should also increase given the reduction in tax rates at lower income levels. Both of these will see revenue growth for consumer brands, which will directly increase their budgets for advertising. We haven’t spotted any major negatives yet for this sector.

     

    Divyansh Bajpai, Co-Founder, Indi.com:

    The Union Budget 2017 lives up to our expectations, since it brings about institutional changes warranted for the evolution of a nascent digital economy. To begin with, allocating INR 10,000 crore to Bharat Net is an impressive step in the direction of digitalization. This is going to democratize digital access to over 150,000 gram panchayats, while also improving the Fiber Optic network. Besides, the GST bill and allocations of INR 745 Cr to policies like MSIPS and EDF will further reduce the cost of owning a smartphone, hence making it easier for users fromTtier 2, 3 and 4 cities and towns to transition online. Lastly, investments in cyber security along with setting up CERT will immunize users from cyber-attacks and hacks. In conclusion, we really appreciate the announcements and feel inspired to further innovate and channel our efforts in taking the digital wave forward.

     

  • Vertoz unveils new tagline post rebrand exercise

    By A Correspondent

     

    Vertoz, a business of Trunkoz Group, has announced the company’s refreshed tagline – Ingenious Programmatic Plex. The brand’s significant business accomplishments over the last three years showcase the healthier, more contemporary aspects of the brand today. The new tagline indicates the growth of Vertoz from an ad network to a programmatic company. This re-branding will encompass all aspects of the brand’s visual identity, bringing in new goals and achievements to the company.

     

    As a startup, Vertoz is consistently growing and expanding its offerings into the online advertising marketplace. This significant growth and development presented the need to re-evaluate not just the tagline but also the brand positioning and future of the company. These positive changes of re-evaluating the tagline is not just to showcase the brand’s technology but to make people understand that the company has moved on to a whole new level and promises to make a change in the customer experience.

     

    Ashish Shah

    “The update to our tagline reflects the fresh, technologically evolved company that Vertoz is today. Our new tagline better reveals the new Vertoz – unique, technologically advanced and consumer friendly,” said Ashish Shah, Founder and CEO, Trunkoz Group & CEO, Vertoz. “As our customers sought out higher quality products we thrive to bring them something more unique and user friendly. Vertoz’s refreshed tagline is our way of sharing the news of our evolution with the broader ad tech community.”

     

    Hiren Shah

    Hiren Shah, Founder and Chairman, Trunkoz Group said, “Vertoz has done a lot in the online advertising industry in the past years and now that we are moving towards a technology powered world, Vertoz is moving along with it. With its new tagline, Vertoz has evolved to become a programmatic company where technology is everything. 2016 is the year for Vertoz, we plan on going big and playing it smart to create our own identity among the big players of the online advertising industry.”

     

  • Gearing up for the Big Sales

     

    By Indulekha Aravind

     

    Manjunath V*, who juggles two jobs with college in Bengaluru, is one of Flipkart’s 16,000-strong delivery force, dropping off 70-80 packages a day. After his night shift with a courier firm ends at 3 am, he snatches a few hours of sleep before leaving for the ecommerce giant’s warehouse at 6.30 am. But, from this week, when the “Big Billion Days” sale kicks off, he says he will be reporting to work at 5 am and looking at an 11-hour shift so that he can complete that day’s sale season deliveries, likely to be 100 a day.

     

    “There’s no fixed time to when we finish — the sooner we complete the deliveries, the earlier we can leave.

     

    But we need to finish that day’s deliveries,” says the 19-year-old. Manjunath’s employer, Flipkart, is looking at shipping 1,03,000 packages daily during “Big Billion Days”, as opposed to 65,000 on other days, according to multiple operations executives with the firm. Its Gurgaon-headquartered rival, Snapdeal, saw sales grow 10 times during its preview Diwali sale held last Monday and is optimistic about similar numbers as the festival season picks up. Furniture marketplace Pepperfry is looking at sales doubling during these months while payment-solutions-firm-turned-marketplace Paytm is eyeing 3x growth. If these projections sound dazzling, it’s because the Diwali-Dassera season is traditionally the time when Indians have shopped the most online, and ecommerce companies expect 40% of annual sales to come from the months of October and November.

     

    And while deep discounts are still the way to the customer’s wallet for companies like Flipkart, Amazon and Snapdeal, ecommerce companies across sectors are also trying to leave nothing to chance while ensuring the customer gets what he ordered, on time.

     

    Gearing Up for Busier Days

    Though the sales only begin in mid-October, companies began supply-chain preparations as far back as May. In fact, Snapdeal says they begin gearing up for next year’s Diwali from the previous year. “Unlike Flipkart, we have a sale every week, which is a good stress test to gauge customer experience. We began getting ready for this Diwali as soon as the last festival season was over,” says Jayant Sood, chief customer experience officer at Snapdeal. The company, valued at $4.5 billion in its latest round of funding, saw a 15x surge in traffic last Diwali, according to Sood. Being a marketplace, it does not own inventory or a logistics team but, last Wednesday, Snapdeal announced a $20 million investment in third-party logistics player GoJavas, in which it holds a 40% stake. GoJavas, says Sood, now delivers in 350 cities. The fresh fund infusion in the logistics company is in addition to the $100 million Snapdeal has invested in the last six months to improve its logistics and supply chain.

     

    In Bengaluru, rival Flipkart has been streamlining its delivery process to meet the daily order avalanche during its biggest annual sale. With last year’s edition of its Big Billion Day coming in for a lot of flak from customers for price discrepancies, inadequate stock and server glitches, forcing the company’s founders Sachin and Binny Bansal to apologise to customers, the company has ramped up its back-end operations.

     

    Flipkart now has 16,000 delivery staff, has increased the number of fulfilment centres from 13 to 16 this year and has automated its warehouses, says Neeraj Aggarwal, senior director, delivery operations. According to another operations executive, who requested not to be named, half the members at each delivery hub have been trained to make 300 deliveries a day. “Earlier, staff would spend a lot of time settling the cash-on-delivery accounts. This year, we have installed cash deposit machines in cities where will see the heaviest sales so that they just need to deposit it in the machines,” he says. Handheld devices to scan items and segregating categories by the day are also expected to cut delay, he says.

     

    For Paytm, this will be the company’s first Diwali as a marketplace. The Alibaba-backed firm began talks with suppliers and logistics firms three months ago and has tied up with 30 courier partners. “We’ve ensured our third-party logistics partners have enough exclusive capacity and have shared our plans about expected sale volumes,” says Saurabh Vashishtha, vice-president, business, at the company’s headquarters in Noida. “We also have very strict service-level agreements whereby the logistics partners will incur losses if a package is not delivered on time. Also, the volume of business we give them would depend on the service,” he adds.

     

    Paytm has introduced a logistics cloud for local courier companies which are big in that particular region but not plugged into the ecommerce economy because they lack the technological capability. Similarly, the company is also creating a warehouse cloud to integrate warehouses run by third parties into its system, which would then be available to the smaller merchants selling on Paytm. “We negotiate with the warehouses so that the small players get a better rate,” says Vashishtha, who attributes the glitches that happened with most etailers last festive season to not anticipating the demand. At present, over 60,000 merchants sell on Paytm.

     

    Of Bulk Orders and Deliveries

    Delivery is particularly crucial for furniture sellers like Urban Ladder and Pepperfry, with staff usually having to assemble the items they deliver. Urban Ladder does not outsource any of its logistics and operates with a team of 850 delivery staff, predominantly in Bengaluru, Mumbai and Delhi. “We control the last mile, so we also take care of the training of all the delivery staff,” says Kaustabh Chakraborty, vice-president, operations. Though the company states that it will take 15 days to process an order, Diwali is the time when there are multiple requests to deliver much faster.

     

    “Each customer might also order 20-25 items for their homes, if it’s a “gruhapravesh” (housewarming) and there is huge pressure from the customer to deliver everything together,” says Govind Raj Kaushik, manager, operations, at the company’s warehouse in Bengaluru.

     

    Furniture marketplace Pepperfry has also moved to take complete ownership of its logistics chain. “This year, we stopped using third-party logistics providers. The entire distribution chain is now centrally controlled so the tradeoff that might have been there between our product and a rival’s will not be there this year,” says Ambareesh Murty, cofounder and chief executive of the company.

     

    Murty says Pepperfry, which ships 300,000 items a month, is looking at a 100% jump in the festival season, just as it did last year. “We deliver to 430 cities and will add another 200 in the next two months,” adds Murty. The company’s fleet of trucks and delivery personnel have seen a five-fold jump from the beginning of the year. It also has an app called Far Eye to track the deliveries in real time. “A delivery does not take more than half an hour. An alert is sent to the supervisor if it takes more time,” says Ashish Shah, Pepperfry’s chief operating officer.

     

    Feet On the Ground

    For hyperlocal grocery platform Grofers, the biggest challenge is ensuring there is adequate staff to deliver the 100% surge in orders it expects in electronics and gift items. The jump in demand is accompanied by higher attrition with delivery staff taking leave during the festival season, says cofounder Albinder Dhindsa.

     

    “We normally add around 10% staff month-on-month but we’ve ramped up our delivery capacity by 40% to 4,200 over the last two months anticipating the dip in attendance,” he says. “We also need to make sure we have a good relationship with the suppliers so that we are the preferred vendor.”

     

    Neeraj Jain, cofounder of electronics marketplace Zopper, is anticipating his first challenging Diwali because, till last year, the company was merely connecting buyers and sellers through calls, and not accepting orders. To help the smaller merchants on its platform deliver on time, Zopper will be underwriting part of the demand.

     

    “We have told them to scale up operations and will be paying them, even if there is not sufficient demand, provided their services are available exclusively to us. We’re also offering incentives if they perform well,” says Jain.

     

    One would expect higher pressure on delivery staff during the peak season, but many did not seem apprehensive. Ravish Kumar*, who picks up returned goods for Amazon in New Delhi and is on the payrolls of a third-party firm, says he will probably have to pick up 50 packages a day, instead of 40. “There was pressure when there were fewer centres but not anymore,” he says, though he adds wryly that the company does not give mithai dabbas for its delivery staff. Amazon also runs a programme whereby a delivery associate is given the opportunity to work as a process associate during the festival season, which could translate into a promotion. On average, in the bigger ecommerce companies, delivery staff are paid `12,000 a month. A customer associate with Vulcan, a logistics firm that works with Snapdeal, says the number of van deliveries might go up from 10-15 to 20 a day during Diwali and Dassera, with an additional `20 paid for each delivery after 20. In Mumbai, delivery agent Arjun Kumar is preparing to hit the jackpot during the festive season, when deliveries are likely to cross 100 a day from the usual 45-50, which would earn him incentives.

     

    “My take home could easily double in these three months,” says the 23-year-old. A section of delivery staff in Mumbai like Kumar had gone on strike earlier this year pressing for the fulfillment of some 21 demands that ranged from toilet facilities to incentives for additional deliveries and returns but unions affiliated to Flipkart, Snapdeal and Amazon and the like have adopted a more conciliatory position since. “Around 15 of these demands have been met,” says Sachin Gole, a leader of the MNS Kamgar Sena. It was the delivery staff affiliated to MNS, the Raj Thackeray-led political party, that had gone on strike in July. “These companies have promised to give delivery personnel incentives once the hectic sale season concludes,” adds Gole.

     

    But though personnel have been recruited, incentives promised and stress tests carried out, there is still one factor that could throw the best laid plans out of gear. “If it rains, it will spoil our delivery schedule,” admits the Flipkart operations executive quoted earlier.

     

    *Names have been changed on request (With inputs from Rahul Sachitanand)

     

    Source:The Economic Times

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