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Q. Many large and respected FMCG companies have been found to be deceiving customer with incorrect labelling? Your view?
A. I feel it’s more about inappropriate claims of such brands in their over-zealous attitude to differentiate with competitive brands and position the respective brands in the mind of the consumer. This ultimately results in consumers getting deceived in believing the claims as ‘true’. In the name of creativity, such claims are touted as creative freedom where the interests of the consumer are sacrificed at the altar of increasing sales. In the age of instant gratification, brand-building is more about speed-dating, as some creative guru has opined, and in the responsibility for brand-building, including positioning claims, ethical caution must not be thrown to the winds.
The regulatory bodies need to proactively intervene to ensure that end-consumers don’t get shortchanged in the corporate hurry to win at any cost.